Service and Support
Erwin Data Modeler by Quest's customer service is praised for its helpfulness and efficiency. Many users find the technical support team responsive and knowledgeable, though experiences vary in consistency and speed. Chat support answers most questions promptly, and users appreciate the proactive follow-ups. Live chat and forums are seen as valuable resources. Some challenges are noted with older versions and specific environments, but the overall impression is positive, with many expressing satisfaction with support quality.
Deployment
erwin Data Modeler's initial setup varies in complexity. Many find it straightforward, taking minutes, while setup can be challenging due to licensing issues and organizational requirements. Cloud-based licensing presents difficulties, especially with tight security. The deployment process often involves testing and user training. Concurrent and named licensing help manage user access efficiently. While some find setup easy, upgrading and coordinating across teams can be time-consuming, requiring multiple people and strategic planning.
Scalability
Erwin Data Modeler by Quest is scalable, evolving with new technologies and supporting multiple database platforms. Companies find it reliable, handling a wide user base and complex data architectures without performance issues. Its scalability is influenced by the device used, cloud version offers better performance for growing models. Some users experience slowdowns with larger data sets, while others find it efficient for enterprise-level data architecture across DBMSs like SQL Server, Db2, and Oracle.
Stability
Erwin Data Modeler by Quest is generally stable and has evolved over time. Users appreciate its maturity and resilience, though some encounter occasional performance issues, especially with large databases. Frequent version upgrades have led to improvements, and technical support is responsive. A few users rate stability lower, citing memory-intensive operations and occasional crashes. While many find it reliable, others suggest room for enhancement. Regular maintenance by experienced teams ensures better performance.