Compare FireMon vs McAfee

FireMon

Based on 59 reviews.

McAfee

Based on 135 reviews.

Sample Customers

Popular Solutions

FireMon Security Manager

7 reviews

FireMon Asset Manager

3 reviews

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

7 reviews

McAfee Total Protection for Data Loss Prevention

6 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

15%

Manufacturing Company

Comms Service Provider

Financial Services Firm

14%

Computer Software Company

12%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Khutwad
Senior Network Specialist at Tech Mahindra Limited
FireMon Security Manager is a highly intelligent and useful device that consolidates all our security policies,...
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at IMRI
We use FireMon Asset Manager to track and manage our network devices and to understand and map our network assets.
Read full review of FireMon Asset Manager »

Review 1 of 2

VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
DavidJones7
Head of Content at Pharmaflow
At our organization, we use McAfee ePolicy Orchestrator to automate security alerts and mitigate threats. Our company...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
In the bank, there is a lot of confidential data. It is stored in various desktops and servers and over email also....
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Our company uses the solution to provide clients with network protection. We use EPO 5.10 and endpoint 10.7 for...
Read full review of McAfee Complete Data Protection »

Review 1 of 5

Customer Service

Joao Manso
CEO at REDSHIFT CONSULTING
I've never had to contact technical support.
Read full review of FireMon Security Manager »
Ganesh-Khutwad
Senior Network Specialist at Tech Mahindra Limited
The technical support is good, but sometimes it takes some time.
Read full review of FireMon Security Manager »
Jaimin Mehta
Senior Server and Cloud Engineer at Ertech
The technical support is generally good, but they can sometimes be slow in responding.
Read full review of FireMon Security Manager »
Chan Lung
Presale Consultant at a tech vendor
FireMon's customer support is very helpful and responsive, often providing remote assistance to resolve problems...
Read full review of FireMon Asset Manager »
MichaelLavin
Digital Workforce Initiatives Leader at Galway
Their technical support is an eight out of ten. It is not perfect, but I have high standards because I provide so...
Read full review of FireMon Security Manager »
Anonymous User
Technology Engineer at a financial services firm
We have asked for help a couple times, mainly about minor questions. There were questions about how to use...
Read full review of FireMon Security Manager »
Anonymous User
Information Security Analyst at a financial services firm
Customer Service: The customer service was excellent. Technical Support: At the time we were using the product, it...
Read full review of FireMon Security Manager »
Anonymous User
Info Assurance Engineer at a aerospace/defense firm
The technical support has been very responsive. They have helped us with all of the issues that we have encountered.
Read full review of FireMon Security Manager »
Anonymous User
Sr. Systems and Network Engineer at a recruiting/HR firm
Overall, I would give the technical support team a 10/10. There have been maybe a few issues, here and there....
Read full review of FireMon Security Manager »
Anonymous User
Security Engineer at a logistics company
Technical support has been amazing. I would give them a rating of 10/10, an A+, and I would buy from them again.
Read full review of FireMon Security Manager »
Anonymous User
Management Trainee at a financial services firm
The technical support team is not promptly addressing any issues. As a result, it can take some time to have the tech...
Read full review of FireMon Security Manager »
Anonymous User
Network Security Analyst at a government
We use technical support pretty regularly and they are prompt. We have a point of contact, who is a project manager...
Read full review of FireMon Security Manager »
Anonymous User
Project Manager at a manufacturing company
In general, their tech support is pretty good. I do have a concern with them, and I did express it to them already:...
Read full review of FireMon Security Manager »
Anonymous User
GISA at a tech vendor
I rate FireMon support seven out of 10. It varies depending on who you get. We sometimes get a highly knowledgeable...
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at IMRI
Their technical support has always resolved everything in a reasonable amount of time even when there was some sort...
Read full review of FireMon Asset Manager »
Anonymous User
Information Security Engineer at a insurance company
8/10
Read full review of FireMon Security Manager »
Jideofor Okenwa
IT Manager for Networks and Cloud Infrastructure at a government
I would rate their tech support at seven out of 10. They do respond to us and they provide good service, but...
Read full review of FireMon Security Manager »
Alejandro Gallo
Technical Account Manager at Axity de Colombia
The technical support team is very good. When I have to call or create a support ticket, the response is very fast...
Read full review of FireMon Security Manager »
Anonymous User
Network Security Architect at a healthcare company
FireMon’s technical support is capable and responsive. I’ve had no issues with getting the right resources engaged...
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a financial services firm
The technical support is very good. We have been able to get them on a call and get everything done as soon as...
Read full review of FireMon Security Manager »
Anonymous User
President at a tech services company
I've found technical support to be a 9/10.
Read full review of FireMon Security Manager »
Anonymous User
Enterprise Security Architect at a insurance company
Any time we've engaged technical support for assistance, we've come away with a resolution, so the only thing that...
Read full review of FireMon Security Manager »
Pranav Gupta
Asst. Manager Finance at a insurance company
We occasionally need the assistance of technical support. We've always found them to be helpful and responsive. We're...
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a tech services company
Customer Service: Great, they hold free WebEx sessions for additional training on FireMon. Technical Support: They're...
Read full review of FireMon Security Manager »
Chris Goodrich
IT Security Architect at a financial services firm
From what I have heard, the technical support is fairly good. However, I have not used them in a few years.
Read full review of FireMon Security Manager »
Daniel James
Security Engineer at a transportation company
Tech support is really good. If I've praised anything so far, as far as the vendor or the product goes, it would pale...
Read full review of FireMon Security Manager »
MikaKwok
IT Security Assistant Manager at Octopus Cards Limited
Technical support is fine. I don't have any other issues.
Read full review of FireMon Security Manager »
Anonymous User
Information Security Engineer at a energy/utilities company
Technical support was fine; they have good technical people. However, support can be improved, if they become more...
Read full review of FireMon Security Manager »
Orlando Paulino
Information Security Analyst at a wholesaler/distributor
Technical support is very helpful. On a scale from one to ten, I give them a high ten. You can either use their User...
Read full review of FireMon Security Manager »
Anonymous User
Security Consultant at a tech services company
I would rate it 8/10. The only reason I don’t rate it 10/10 is because of the response time which, for us, sometimes...
Read full review of FireMon Security Manager »

Review 1 of 30

Mohammed Badowi
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Shrikant Pillay
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Irshad Kazi
Lead Technical Consultant at ITC Infotech
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Technical support is perfect. If you send a request for help but resolve the issue yourself after a few hours, they...
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Computer Technician at a leisure / travel company
We do not call McAfee directly because they couldn't provide us with the help we needed onsite because we needed...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Technical Support

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