What is our primary use case?
We use FireMon for security management, to manage our security infrastructure. We also use it to do PCI compliance and to manage personal data and information related to the organization, and to prevent data loss. In addition, we use the admin console for firewall management, including firewall rules and to decommission firewalls when they are not in use. We use it to monitor our primary corporate DR firewalls as well.
How has it helped my organization?
In the past, we've had thousands of firewall rules that came from legacy applications and many years of work. FireMon has helped us to clean up those rules and to manage them properly. We can decommission rules that are old and outdated or clean them up. And we can work on the ones that are not functioning properly or that are configured improperly, to make them compliant and useful to the organization. It has helped us to manage multiple firewall rules and remove legacy ones that are not useful.
It helps by automating the process of cleaning up firewall rules in a large, enterprise environment. It's not done manually, which is a process that is more prone to errors and takes more time. When it's done manually it's more tedious and requires multiple resources dedicated to doing it. It helps reduce the time involved, increasing the efficiency and reducing the cost, as well as making the job more accurate.
The same is true when it comes to accurately creating, approving, and deploying firewall policy rules. It reduces the effort by 75 to 80 percent, compared to how we used to do it before we got FireMon. And we get that same percentage reduction in effort, 75 to 80 percent, when changing firewall policy rules.
It has also been very helpful in terms of the time and effort required to create compliance reports. Previously, when we used other applications or did it manually, we were not able to finish our work efficiently and on time. FireMon has helped us to cut the time it takes to do auditing and reporting of firewall rules, and increased our efficiency.
It has cut both the man-hours spent as well as the number of staff members who are dedicated to firewall policy changes and the firewall policy update process, because it enables automation and simplifies the task. The reporting is also more efficient and more correct and useful.
FireMon has decreased errors and misconfigurations, issues that had increased risk in our environment, by 75 percent.
It also identifies risks in your environment and helps to prioritize fixes, if you have the necessary set of eyes to look at the rules and the resources. When FireMon gives you reports on what's going on in the environment, you assign staff members to rectify whatever issues it has reported and proactively prevent issues from arising in the future. It has improved our security posture drastically, and cut down the cost related to having third parties manage those things. We can do some of those things in-house. It has improved our security posture and senior management is happy because of that.
What is most valuable?
- The FireMon interface is very helpful.
- The configuration management for multiple firewalls is very easy to use.
- The backup facilities are very helpful as well.
- The troubleshooting and testing capabilities are very good.
The solution automatically warns you when new firewall rules, and changes to existing ones, violate compliance policies, before they are deployed. Sometimes we get "white noise," meaning false positives, but it's always good to have more information than less. That way we can switch it off and work when we see that it's giving a false positive. It does send us an alert to let us know that there are changes in the environment. That functionality is very important because automating such tasks is very helpful in managing our environments and preventing attacks. The earlier you notice issues going on in an environment, the easier it is for you to prevent certain incidents or mitigate risk.
We also use the solution’s SASE integration capabilities to extend security policy management for cloud firewall management. It helps in creating one consistent rule across multiple platforms and it improves accuracy. When you automate processes like that, they are able to run themselves. You create one set of rules and automate them to run. That enables you to find problems proactively, before they happen. It also enables you to have a consistent set of firewall rules, wherever you go. If you deploy new sites, you can apply the rules you already have in place to those sites. It creates a single platform, a single source of truth, for managing disparate environments and systems that are connected together.
For how long have I used the solution?
I've used FireMon for nearly six years.
What do I think about the stability of the solution?
We don't have too many issues with FireMon. When it comes to the application, we don't have any issues. Sometimes we get white noise, meaning false positives, but that is just in terms of performance, and not necessarily the system itself.
What do I think about the scalability of the solution?
Scaling is simple. You can easily scale it and maintain it with any size team.
We are using FireMon in a couple of departments. I work for a government office, and we have a lot of different departments under us. We have a need to increase our usage, because we always have people coming in. We're at the very beginning of moving to the cloud. When we move to the cloud, we're going to multiply our usage by at least tenfold, because people at remote locations will then be able to make use of the services.
We have at least half a dozen people using FireMon. Their roles include the people that manage the hardware that it's installed on as well as the admin managers who look at it day-to-day to see what the configuration is like. The admin guys can do analysis but there are also analysts who get the alerts and who work on the action items related to the alerts. They investigate and then they know what mitigation actions to take to prevent attacks or to deal with whatever FireMon is reporting on. For deployment and maintenance we need just three people.
Maintenance is connected with the need to upgrade. They have to seek funding for it to happen and get the funding arranged. If it doesn't require any funding, if it's just internal work that needs to be done, then the admin guys can do it without having to involve anyone else. If there's any need to connect with FireMon, that is done as well.
How are customer service and support?
I would rate their tech support at seven out of 10. They do respond to us and they provide good service, but sometimes it takes time for them to get back to us or to get people to work on stuff. Overall, they are good.
Which solution did I use previously and why did I switch?
Before FireMon, we used native solutions provided by Check Point. We switched because each of our departments has its requirements. They needed a product that would provide them with better service. They came to the central unit, which is where I work, to ask that something be procured, and that's why we procured FireMon. There are certain facilities in FireMon that give it an advantage over certain other companies or providers.
How was the initial setup?
The initial setup can take some time, including connecting it and configuring it. It's not something that is easy for anybody to do. There is time and energy required because of the number of systems you have to configure to get it to work properly. The setup is a bit complex and tedious, especially for a new user who will need someone to hold their hand as they go through it. But after doing it a couple of times, or upgrading it a couple of times, it's not as tedious.
Our deployment took about two weeks. We first did a discovery of what we wanted FireMon to do for us, a discovery of our requirements. We determined the prerequisites that had to be installed and the system requirements. We then moved on to an initial assessment through a deployment in a test environment. After the testing and everything working out, we further configured it to fine-tune it to our own specific environment. After all that was working okay, we went ahead to the final deployment. But for subsequent sites, it might just take a couple of days.
There is a learning curve as well to get used to the system and all the nitty-gritty knowledge needed to configure it and run it properly. Another thing that is time-consuming and tough to do is tagging stuff the right way.
What about the implementation team?
We used a consultant, either DXC, which is a subsidiary of HPE, or Epic, which is a local consultant. Our experience with them was good.
What's my experience with pricing, setup cost, and licensing?
We're billed monthly.
Sometimes, if there's a need for an upgrade or there is a system failure, there might be extra cost involved, such as for consultants or to procure the necessary equipment. We might be needing an upgrade very soon, and there will be costs connected with that.
Which other solutions did I evaluate?
We looked at a couple of other companies. We chose FireMon because of its cost and its simplicity, as well as its deployment and provisioning. We read reviews like this one, and we were quite confident because of what they described as their use and what their outcomes were.
What other advice do I have?
My advice would be to do an appraisal of your environment and list out your requirements and what you are hoping to achieve. Then look at a couple of companies that are in competition with FireMon and look at user reviews to see if your requirements are met best by FireMon or their competitors. That is the procedure we used to choose FireMon.
If a colleague at another company said to me that firewall policy rule cleanup and management is important, but it's not a priority compared to more urgent things, I would say that there are a lot of bottlenecks and there is a reduction in service due to misconfigured or old firewall rules. They can prevent people from working properly. In the past, those issues hampered our network bandwidth and data movement. There were too many firewall rules that did recursive checks. There was increased latency and reduced productivity, and that frustrated a lot of end-users. Systems could be slow due to firewall rules that were misconfigured or outdated. FireMon enables you to efficiently manage your network and your firewalls and their rules, and it prevents security breaches.
The biggest lesson I have learned from using FireMon is that automating certain tasks enables you to get them done properly. Those tasks include cleaning up and managing firewalls efficiently. It saves you time, costs, and resource usage, so that people don't have to manage as many mundane tasks. Those tasks can be shifted to a system like FireMon. Usage of FireMon enables you to concentrate on more important tasks, while the system alerts you on things that are not going properly.
I would rate its real-time compliance management at eight out of 10. I can provide more details after we actually deploy it in the cloud, because I've used certain other things in the cloud, in other places, but we've not deployed FireMon in the cloud. But on-prem, it is very effective and an eight out of 10 is good.
We haven't upgraded to the latest version. We're having discussions with FireMon at the moment. Most people are at home because of the pandemic and people have not had the chance to pursue it. About a week or two ago, we had a meeting with them, and a discussion with them not just on how to upgrade it, but also on how to fine-tune it with the new facilities and functionalities that have recently been created.
Our deployment is on-prem, for now. We hope to get to SaaS, because we just started moving things to the cloud. We will do it soon. We are planning ahead for that, but it's dependent on the pandemic exit procedures.
FireMon can also help automate firewall policy changes across large, multi-vendor enterprise environments, depending on how it's managed and how it's tuned. It requires knowledge to configure it to do that. We are hoping to implement that in the future, in hybrid, multi-cloud environments.
Which deployment model are you using for this solution?
On-premises
*Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.