Compare Forcepoint vs Mimecast

Forcepoint

Based on 191 reviews.

Mimecast

Based on 36 reviews.

Overview

Information Not Available

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

Sample Customers

Forcepoint Secure Web Gateway

Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota

Forcepoint ONE

UNC-Charlotte

Mimecast Web Security

Aftercare, Growthpoint Properties, Vistaprint, Lodders, Methodist Le Bonheur Healthcare, UK bank

Popular Solutions

Forcepoint Data Loss Prevention

21 reviews

Forcepoint Secure Web Gateway

15 reviews

Forcepoint Next Generation Firewall

11 reviews

Mimecast Email Security

17 reviews

Mimecast Mailbox Continuity

2 reviews

Mimecast Web Security

1 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

Computer Software Company

16%

Financial Services Firm

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

OusaidAbaz
Security Network Architect at Inmac
We use it internally. We use it as a firewall. We use it just as a gateway.
Read full review of Forcepoint Next Generation Firewall »
SunilSharma10
Director of cyber security at GlobalLogic
I use the solution in my company to deal with the area of slowness when we activate a proxy.
Read full review of Forcepoint Secure Web Gateway »
Nataraj KS
CISO at V Guard Industries Ltd
We use it exclusively for data loss prevention.
Read full review of Forcepoint Risk Adaptive Protection for DLP »
David Overton
Sr. Director of Information Security & Enterprise Architecture at Childrens Home Society of Florida
There are several use cases that we use it for: * DLP purposes. * Multi-factor, step-up authentication. * In...
Read full review of Forcepoint ONE »
KrishnaChaitanya4
Manager at KPMG
We have different areas of DLP like drive, chat, email, network, and endpoint protection. We have different data...
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 5

Frank Rawson
Managing Director at Conekt Business Group
We use Mimecast to deliver email security to all of our clients. Between all of our customers, we have about 3,000 to...
Read full review of Mimecast Email Security »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
We primarily use the solution for disaster recovery. We are on Office 365 as well, and it is a bit redundant.
Read full review of Mimecast Mailbox Continuity »
AshirbadDasmohapatra
Lead Engineer - Work Modernization at Searce Inc
Mimecast serves as an additional layer for email gateway security and data loss prevention. It also offers email...
Read full review of Mimecast Web Security »

Review 1 of 3

Customer Service

Kunjal Haria
Systems Manager at Muraspec Decorative Solutions Ltd
I've contacted Forcepoint Email Security support, but I'm not satisfied with the answer speed. It could be a lot...
Read full review of Forcepoint Email Security [EOL] »
Hassan Moussafir
Information Security Senior Expert at Wafaassurance
Technical support was good.
Read full review of Forcepoint Data Loss Prevention »
Anwar Sleem
Regional Director at Ceitcon
I would give their technical support a rating of seven or eight out of ten.
Read full review of Forcepoint Next Generation Firewall »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
The technical support was bad before. It has improved now. Often, the support team is not available. We need to call...
Read full review of Forcepoint Cloud Security Gateway »
Lipaz Hessel
Integration Manager at Gilat Satellite Networks
We contacted technical support but it was not the typical support situation where we opened a ticket and they...
Read full review of Forcepoint Next Generation Firewall »
Mostafa-Mourad
Cyber Security Head at Turnkey Integrated Technologies TK-IT
We contacted support three times, opened three cases for the same issue, and didn't find out what the issue was for...
Read full review of Forcepoint Next Generation Firewall »
Mitesh D Patel
Senior Technical Consultant- Cyber Security at Ivalue Infosolution
The technical support for the solution is very good.
Read full review of Forcepoint Data Loss Prevention »
ManjitSingh
Cyber Security Engineer, team lead at a wellness & fitness company
I would say that their technical support is quite helpful. I would rate them a seven, on a scale from one to 10, with...
Read full review of Forcepoint Data Loss Prevention »
Nikolay Dimitrov
Cyber Security Engineer at Paysafe / IBM
Forcepoint technical support was not very good. It was some of the worst support I ever have dealt with. Basically,...
Read full review of Forcepoint CASB »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
I have used Forcepoint's technical support, and I feel that it is average.
Read full review of Forcepoint Secure Web Gateway »
Mohamed Farouk Zyada
PS & Technical Manager at a tech services company
If you want help from the support desk, you have to contact tech support and ask them to access the product to go...
Read full review of Forcepoint Next Generation Firewall »
Shipra Gupta
Service Delivery Manager at Paramount Computer Systems
We’ve been in touch with technical support. That's nearly our daily task. The tech support is also very good. We are...
Read full review of Forcepoint Secure Web Gateway »
Ramkumar Gurumoorthy
Lead Integration Architect at DXC Technology
I don't deal with technical support directly. However, we haven't had any major issues and likely have not needed...
Read full review of Forcepoint Secure Web Gateway »
SurendarJ
Deputy Manager of IT at FP LAB
Technical support is fine. I didn't face many challenges yet. However, I have made requests for some of the features...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Lead Systems Security Administrator at a healthcare company
Customer Service: Excellent! We always find ourselves paired with knowledgeable technicians who resolve most of our...
Read full review of Forcepoint Secure Web Gateway »
DAMIR REZNICEK
CTO at Lactalis
We are not so satisfied with the technical support but not because of Forcepoint, rather because of the organization...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Regional Solutions Manager at a tech services company
There's no support presence in my region. Because of this clients can't access premium support.
Read full review of Forcepoint Data Loss Prevention »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
IT Security Engineer at isit
Technical support with Forcepoint Web Security is very good.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Director, Cloud & Data Security at a financial services firm
Initially, we had some challenges that Bitglass resolved quickly. The challenges were around communication. There...
Read full review of Forcepoint ONE »
Sasikumar P
Sr. Manager - IT at Durr India
I used the support a couple of times and they were good. I rate the support from Forcepoint Data Loss Prevention a...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Works at a financial services firm
Customer Service: Customer service is at an extremely high level. Technical Support: The technical support has...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
IT Infra Head at a consumer goods company
We are satisfied with the support.
Read full review of Forcepoint Next Generation Firewall »
Sixto Flores
Consultant at SATELITE.COM
We have encountered numerous issues with support over the past two years, particularly with response times.
Read full review of Forcepoint ONE »
Muhammad Bahgat
Senior IT Security at ALEXBANK
Technical support is very responsive. They are helpful and knowledgeable.
Read full review of Forcepoint Email Security [EOL] »
David Overton
Sr. Director of Information Security & Enterprise Architecture at Childrens Home Society of Florida
If I do have an issue or a support need, the organization is responsive. I'm on the East Coast, and they're on the...
Read full review of Forcepoint ONE »
Anonymous User
Technical Lead at a tech vendor
I think support is good but requires a lot of chasing. They don't actively monitor governance, so support is average....
Read full review of Forcepoint CASB »
Anonymous User
IT Manager at a government
I have heard good things of the support that Forcepoint gives us, so I would have to say that its good. I don't work...
Read full review of Forcepoint Data Loss Prevention »
Badrul Hisyam Jamil
IT Manager at a financial services firm
The tool's support does not provide urgent solutions when we face issues.
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 30

TC2
Manager, Cruise Division at a leisure / travel company
Technical support is good. I haven't had any problems with technical support. Obviously, there is a paid add-on...
Read full review of Mimecast Email Security »
Ashish Dubey
Lead Security Analyst at SecurityHQ
I rate the customer service and support team a ten out of ten. We have only had to contact them once, and they were...
Read full review of Mimecast Mailbox Continuity »
Mohamed-Kamal
Tech manager at MKTech
Technical support is good. We are happy with the level of support on offer.
Read full review of Mimecast Email Security »
Toby Elliott
Head of IT & Innovation at Shoreham Port Authority
I rate the technical support one out of ten. The product is good. Mimecast's support is not the most flexible.
Read full review of Mimecast Email Security »
Rodrigo Perez
System Administrator at Abu Dhabi University
The solution's technical support team is very good and very responsive.
Read full review of Mimecast Email Security »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Once the implementation was complete, technical support began to peter off and was lacking.
Read full review of Mimecast Mailbox Continuity »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Initially, the support was okay. It's gotten worse as time has gone on.
Read full review of Mimecast Email Security »
Emile Lee
Systems Enginner at y-it
The solution's technical support is quite good.
Read full review of Mimecast Email Security »
Anonymous User
IMC Companies at a transportation company
The challenge with the Mimecast support is that unless you do a phone call, you're going to have to wait for someone...
Read full review of Mimecast Email Security »
Anonymous User
IT- Manager. at a retailer
I have not used the support from the vendor. However, the implementation team is helpful.
Read full review of Mimecast Mailbox Continuity »
MikeYuen
Systems Engineer at Thrive
The technical support services are good.
Read full review of Mimecast Email Security »
Anonymous User
Head Of Finance And Administration at a financial services firm
We have contracts and we are also subscribed to a service plan. Whenever we have used it, the service levels have...
Read full review of Mimecast Email Security »
Anonymous User
IT Manager at a logistics company
I haven't contacted the tool's support yet.
Read full review of Mimecast Email Security »
Anonymous User
Group CIO at a construction company
The technical support team could respond faster. They provide good services, but it could be better.
Read full review of Mimecast Email Security »
Anonymous User
IT Consultant at a tech services company
We are satisfied with the technical support. We find them to be responsive.
Read full review of Mimecast Email Security »
Anonymous User
CEO at a tech services company
Their technical support is pretty good.
Read full review of Mimecast Email Security »
Anonymous User
Director ICT at a museum or institution
Technical support is good and to the point. They are helpful and responsive. We're quite happy with the level of...
Read full review of Mimecast Email Security »
Anonymous User
Senior Head of IT at a construction company
The technical support is not great. It is poor at best.
Read full review of Mimecast Email Security »
Sumit Mhaskar
Regional Manager at a tech services company
We have not contacted technical support. We haven't required any.
Read full review of Mimecast Email Security »
Warren Dettmann
System Architect at a hospitality company
The support has been quite good.
Read full review of Mimecast Mailbox Continuity »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. It changed recently, and I think that they're in the process of revamping it. I...
Read full review of Mimecast Mailbox Continuity »
Anonymous User
IT System Administrator at a engineering company
They always send you a link to an article rather than call you and talk to you about the problem you're reporting.
Read full review of Mimecast Email Security »
Rodney Daniels
Project Manager at TFG
The solution’s technical support is very good.
Read full review of Mimecast Email Security »
Anonymous User
Inside Solutions Architect at a tech services company
Mimecast has some good support services in place.
Read full review of Mimecast Mailbox Continuity »
Raghav Pandey
Senior Tech. Lead at WE
Support is not very good; not bad, but not very good. Response time is decent, however, support personnel are...
Read full review of Mimecast Email Security »
Anonymous User
Senior Equity Analyst & Director of Managed Income Strategy at a financial services firm
I have not contacted technical support.
Read full review of Mimecast Email Security »

Review 1 of 26

Technical Support

No Data Available

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