Compare Forcepoint vs Trellix

Forcepoint

Based on 192 reviews.

Trellix

Based on 399 reviews.

Latest Research

Buyer's Guide

Forcepoint Data Loss Prevention vs. Trellix DLP

January 2025

Trellix DLP vs. Forcepoint Data Loss Prevention

Updated: January 2025

Buyer's Guide

Forcepoint Data Loss Prevention vs. Trellix DLP

January 2025

Forcepoint Data Loss Prevention vs. Trellix DLP

Updated: January 2025

Sample Customers

Forcepoint Data Loss Prevention

Alphawest, Betsson, Cellcom Israel Ltd., Chelsea & Westminster Hospital, Confartigianato Vicenza, EverBank, Finansbank, iGATE, Landa Digital Printing, Northern California Bank, Reliance Capital, Remosa, Toyota, Scavolini, Zim Integrated Shipping Services

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

Forcepoint Data Loss Prevention

19 reviews

Forcepoint Secure Web Gateway

13 reviews

Forcepoint Next Generation Firewall

10 reviews

Trellix Endpoint Security

18 reviews

Trellix MOVE AntiVirus

22 reviews

Trellix Endpoint Security (ENS)

23 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

Educational Organization

33%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

OusaidAbaz
Security Network Architect at Inmac
We use it internally. We use it as a firewall. We use it just as a gateway.
Read full review of Forcepoint Next Generation Firewall »
Shipra Gupta
Service Delivery Manager at Paramount Computer Systems
Basically, we are the system integrators. We apply it to clients for use cases such as productivity increases. For...
Read full review of Forcepoint Secure Web Gateway »
Atul-Vats
Consultant at a tech vendor
I deployed the solution for three of our customers, and the primary use case is data loss prevention.
Read full review of Forcepoint Data Loss Prevention »
Nataraj KS
CISO at V Guard Industries Ltd
We use it exclusively for data loss prevention.
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anonymous User
Senior Security Engineer at a healthcare company
It's our CASB, our cloud access service broker. It also does our SaaS-based based DLP, our data loss prevention, for...
Read full review of Forcepoint ONE »

Review 1 of 5

BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The solution has been in place for quite some time – three or four years. We've renewed it several times, and we...
Read full review of Trellix Network Detection and Response »
Hameed Ahmed
Sr. Deputy Director Information Technology at PCAA
This solution is intended for endpoint users and endpoint solutions. I like that it addresses our needs comprehensively.
Read full review of Trellix MOVE AntiVirus »
CESARCASTRO
Committee of IT Cybersececurity at a energy/utilities company
I use César for our endpoints, our users, and the services from email and web services, back and forth, and also at...
Read full review of Trellix Endpoint Detection and Response (EDR) »
RiaanDu Preez
Senior Cyber Security Specialist Architect at Cyberlinx
Unfortunately, it usually starts with a breach where some data is leaked or taken from the company by an insider or a...
Read full review of Trellix DLP »
Amey Darekar
Personal Banker at HDFC Bank
Ideally, I don't manage the installation, but I do manage the security part. I am responsible for defining...
Read full review of Trellix Collaboration Security »

Review 1 of 5

Customer Service

Shipra Gupta
Service Delivery Manager at Paramount Computer Systems
We’ve been in touch with technical support. That's nearly our daily task. The tech support is also very good. We are...
Read full review of Forcepoint Secure Web Gateway »
Shamirhan Sulaiman
Director Market Growth and Development at a tech services company
Being the distributor for Forcepoint, we have our own engineers to cover from day zero to day two in terms of...
Read full review of Forcepoint Secure Web Gateway »
Petr Pouzar
IT Consultant at M-COM s.r.o
The customer service and support are quite good. They are very educated. I never had a case that I wasn't able to...
Read full review of Forcepoint Next Generation Firewall »
Mahendra Bedre
Lead at Infrastructure Solutions ALM
The technical support is very good.
Read full review of Forcepoint CASB »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
Sometimes, we receive a delayed response from the technical support team.
Read full review of Forcepoint Data Loss Prevention »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
I have used Forcepoint's technical support, and I feel that it is average.
Read full review of Forcepoint Secure Web Gateway »
Edwin Eze Osiago
Regional Solutions Manager (Sub-Sahara Africa) at Infodata
We've been pleased with the technical support.
Read full review of Forcepoint CASB »
KrishnaChaitanya4
Manager at KPMG
Technical support is pretty good. I don't see any kind of delay. As soon as we raise the request, we always get...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Co-Founder, CTO at a tech services company
Support by vendor is low-medium. You need to rely on yourself or your integrator.
Read full review of Forcepoint Secure Web Gateway »
Mohammed Salhi
Security Engineer at Futuretec
We had to contact Forcepoint Secure Web Gateway technical support because some of the features didn't work, but it...
Read full review of Forcepoint Secure Web Gateway »
IsmailMohammed
Information Security Engineer at a tech services company
We also use Symantec and since they've moved to Broadcom, their technical support is terrible. The customer base has...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Consultant at a tech services company
The solution's technical support was bad as they have no skills at all. We are not able to get replies from the...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Managing Director at a tech vendor
We've contacted technical support in the past. They are decent. They provide enough support services to cover our...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Security Product Manager at a tech services company
Technical support is not within my scope because I work as a pre-sales representative for one of Forcepoint's partners.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Enterprise Information Security Analyst at a retailer
Forcepoint's technical support for the solution is excellent. The technicians that I have dealt with have been with...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Ict Help Desk Administrator Individual Contributor at a transportation company
I would evaluate Forcepoint Secure Web Gateway's technical support for a first time user as an eight out of nine.
Read full review of Forcepoint Secure Web Gateway »
Ramkumar Gurumoorthy
Lead Integration Architect at DXC Technology
I don't deal with technical support directly. However, we haven't had any major issues and likely have not needed...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
CTO at a financial services firm
Their tech support is good. They're a 10 out of 10 in responsiveness and they're an eight out of 10 in getting the...
Read full review of Forcepoint ONE »
Anonymous User
Cyber Security Consultant and Technical Manager at a tech services company
We've had mixed results with technical support. Some issues are resolved quickly, and other issues have taken roughly...
Read full review of Forcepoint Data Loss Prevention »
Ziad Ramoly
IT Support Technician at Secure Services
Their support is very good. When you have issues, you call them and open a ticket based on the severity, then receive...
Read full review of Forcepoint Email Security [EOL] »
Mustafa Adel
Senior Solutions Architect at Infort
I would give technical support an eight out of ten. We had an issue with them because we had only support level one...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Management Executive at a security firm
Technical support from the UK is good. However, the experience of local support in South Africa is not at the level...
Read full review of Forcepoint Data Loss Prevention »
Mairajuddin Ahmed
Division Manager, Information Technology at Lonestar
Although they offer a premium technical support option, which is costly, we have yet to opt for it during our years...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Regional Solutions Manager at a tech services company
There's no support presence in my region. Because of this clients can't access premium support.
Read full review of Forcepoint Data Loss Prevention »
Badrul Hisyam Jamil
IT Manager at a financial services firm
It can be hard to contact customer service and support, and their response times and solutions can be slow and...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Consultant at a tech services company
Forcepoint offers two levels of support: standard support and premium support. With standard support, you can open a...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Team Lead Network Infrastructure at a tech services company
The technical support is good.
Read full review of Forcepoint Next Generation Firewall »
DR Goyal
VP Technology at a outsourcing company
I have not contacted this solution's technical support. We use our own technical team, which is very strong.
Read full review of Forcepoint Data Loss Prevention »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
We have used technical support in the past. There are two aspects. How quickly they respond is one aspect. Then,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »

Review 1 of 30

Vivek Sathaye
Director at Benelec
If we are stuck with something with our customers we contact the support from McAfee MOVE AntiVirus.
Read full review of Trellix MOVE AntiVirus »
Raunaq Rakesh
Senior Consultant at Aranca
The technical support is not good. I tried logging in from a different account with my laptop and re-changed the ID....
Read full review of Trellix MOVE AntiVirus »
CESARCASTRO
Committee of IT Cybersececurity at a energy/utilities company
I have spent a lot of time with this product. I have contracted support and also have an operating control so I can...
Read full review of Trellix Endpoint Detection and Response (EDR) »
BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The customer service and support are really good. Trellix offer multiple contact options – you can call and get...
Read full review of Trellix Network Detection and Response »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
We receive local technical support and this is networked, which allows them to to open a ticket for us.
Read full review of Trellix Endpoint Security »
LAWAL YUSUF
IT auditor at SHEFFIELD HALLAM UNIVERSITY
I contacted the technical support team regarding the audio system for McAfee. They haven’t responded to me yet. I...
Read full review of Trellix ESM »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
Technical support has been great. They always help us to resolve any issues. We are quite satisfied with them. If...
Read full review of Trellix Endpoint Security »
Andrea Andrea
CTO at BE.iT SA
The technical support is not the best on the market, but it's not bad. It can be difficult to speak to them. The last...
Read full review of Trellix MOVE AntiVirus »
Zubair Ahmad
Senior Chief Manager at Arcil
We have not had direct contact with McAfee support. We have received support from the vendor. The support is...
Read full review of Trellix Endpoint Security »
Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of Trellix Endpoint Security (ENS) »
Sampath Acharya
Technical Associate at Valuepoint Systems
I rate the technical support a seven and a half out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of Trellix Collaboration Security »
Vishal Khare
IT manager at Electrolux Home Products
The technical support is good.
Read full review of Trellix MOVE AntiVirus »
Kumar_V
Senior Manager at a financial services firm
The technical support is really very good. We are quite satisfied with the level of services we get.
Read full review of Trellix Network Detection and Response »
Madhav Vishwakarma
Software Engineer at a computer software company
We haven't required any help from technical support so far. I've never actually been in contact with them.
Read full review of Trellix Endpoint Security »
Anonymous User
Information Security Team Leader at a tech services company
We're partners. We often give support to our clients.
Read full review of Trellix Intrusion Prevention System »
Ben Payne
Senior Infrastructure Engineer at Compare The Market
I've contacted FireEye support several times. They're pretty solid. I am happy with their response so far.
Read full review of Trellix Collaboration Security »
SaiKiran
Presales Engineer at Vincacyber
Support is knowledgeable but could be fast.
Read full review of Trellix DLP »
Anonymous User
Senior Value Engineering at a tech vendor
The technical support for Trellix Helix is rated four out of five. Despite the ongoing transformation due to a fusion...
Read full review of Trellix Helix »
Anonymous User
Security Engineer at a tech services company
McAfee technical support is available 24/7 to assist with any calls logged.
Read full review of Trellix Endpoint Security »
HossamSelim
Vice- Head Of Math Department at a non-tech company
I don't deal directly with technical support. I can't speak to how helpful or responsive they are.
Read full review of Trellix Advanced Threat Defense »
Cybersecon67
Cyber Security Consultant at a computer software company
Technical support, as well as their online knowledge base, has helped us a lot. However, our current issue with...
Read full review of Trellix ESM »
Anonymous User
Manager - Computing at a tech services company
Their support is not good. It needs to be improved.
Read full review of Trellix Endpoint Security »
Anonymous User
Head of Client Infrastructure at a computer software company
We have technical support from Trellix teams, who also helped us build the Trellix system. We had a second team that...
Read full review of Trellix Advanced Threat Defense »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Security, Cloud & Project Manager at a tech services company
The technical support is excellent.
Read full review of Trellix Endpoint Security »
EnriqueDiaz Jolly
Owner at Jolly Security Inc
In general, technical support is good, they are usually knowledgeable. There are certain areas that you might want to...
Read full review of Trellix Collaboration Security »
Syed Faisal
ICT Manager at SecurEyes
Technical support can take some time to respond on the first level. They could improve the speed at which they...
Read full review of Trellix Endpoint Security (ENS) »
Durai M
IT Head at a comms service provider
The issue with technical support lies in the response time. When submitting a complaint, there is a delay, sometimes...
Read full review of Trellix Endpoint Security »
Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good.
Read full review of Trellix Network Detection and Response »

Review 1 of 30

Technical Support

No Data Available

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