Compare Gigamon vs Vectra AI

Gigamon

Based on 8 reviews.

Vectra AI

Based on 44 reviews.

Sample Customers

Gigamon Deep Observability Pipeline

Amica Insurance, College of William & Mary, Gamma, IntercontinentalExchange, OppenheimerFunds

Vectra AI

Tribune Media Group, Barry University, Aruba Networks, Good Technology, Riverbed, Santa Clara University, Securities Exchange, Tri-State Generation and Transmission Association

Popular Solutions

Gigamon Deep Observability Pipeline

6 reviews

Vectra AI

10 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

LeonardoAlves
Senior Treasury Analyst at Itau Unibanco S.A.
It improved the capability to analyze the environment and network problems. It also helped streamline your security...
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Review 1 of 1

Anonymous User
Operational Security Manager at a financial services firm
Vectra was deployed to give us a view of what is happening on the user network. It helps us to check what is being...
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Review 1 of 1

Customer Service

LeonardoAlves
Senior Treasury Analyst at Itau Unibanco S.A.
The solution's technical support is good.
Read full review of Gigamon Deep Observability Pipeline »
LeonardoAlves
Senior Treasury Analyst at Itau Unibanco S.A.
I use customer support only to change or RMA in the maintenance window.
Read full review of Gigamon Deep Observability Pipeline »
Lucas Borges
Solutions Architect - Cyber Security Specialist at a security firm
In both cases where I needed support, I received prompt and helpful responses. I would rate Gigamon's technical...
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Oleg Barladean
Tracing Tools and Infra Technology Lead at a media company
We have an internal party for the support. We do not need Gigamon support.
Read full review of Gigamon Deep Observability Pipeline »
Anonymous User
Datacenter Product Owner SSE Networkmanagement Quality, Performance & Visibility at a financial services firm
The solution's technical support team is helpful.
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KhalidLakdawala
Cyber Security Expert at MOF
Support from the product has not been very good. They outsource their support to third-party vendors, making...
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Review 1 of 6

Tony Whelton
Director IT at Wellington College
Vectra AI's integration team was spot-on. They helped us with a very well-defined and well-tested plan, and they...
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Mohammad Alkurdi
Owner at Fortibits
They are supportive. From a support perspective, they are supportive, to be honest with you.
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Przemyslaw Cichochki
Security Consultant at a healthcare company
Regarding technical support, I am in direct contact with a few people at Vectra. I enjoy cooperating with them....
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Sajid Mukhtar
Associate Director Security at a outsourcing company
From what I've heard, the support team is responsive and helpful. However, I haven't had the opportunity to directly...
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Dan Jeske
Account Executive at Fishtech Group
The solution's customer support is fairly strong.
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Anonymous User
Cybersecurity Consultant at a tech services company
When I contacted technical support, they usually take control of my laptop for an hour or more, and I can't do...
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Naveen Hariharan Vijaya
Security Consultant at IBM Thailand
The customer service and support are good. So far, we have not faced any issues at all.
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Anonymous User
CyberOps at a manufacturing company
I would rate their support a ten, on a scale from one to ten, with one being the worst and ten being the best. The...
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Anonymous User
Security Engineer at a legal firm
I would rate the technical support of the Vectra AI solution a seven, on a scale from one to ten, with one being the...
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Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
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Anonymous User
Network Engineer at a comms service provider
The tech support is great. Whenever we had a problem, we got an answer immediately. This helps with having a general...
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Anonymous User
Information Technology Security Engineer II at a mining and metals company
They have very good tech support.
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David Heed
Security Center Coordinator at a comms service provider
We have only had direct contact with the customer success team, and that has been great.
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Anonymous User
Cyber Security Analyst at a financial services firm
We are in contact with the Vectra service desk. If you send them ideas, they talk about them and see if they can...
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Anonymous User
Security at a financial services firm
Their support is pretty good. They follow up fast. It's not like most other support centers we've seen in the past....
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Anonymous User
Project Manager at a university
The technical support is very good with fast responses. They reach out if they see there might be more questions. So,...
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John Vicencio
Cyber Specialist, Forensics at Richemont
I've found that Vectra in general, away from the platform, has been extremely helpful and given me any support that I...
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Anonymous User
System Engineer at a computer software company
Two months ago, we had a small incident, and we used their technical support. A colleague of mine interacted with...
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Reviewer92641
Senior Security Engineer at a manufacturing company
Their technical support is pretty good. They're very responsive. Nine out of 10 times, they understand my problem....
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Dave Wallace
Operations Manager at a healthcare company
Through the different phases of deployment that we have gone through so far, we have been mainly assigned one...
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Headofinfosec82347
Head of Information Security at a outsourcing company
The support is excellent. We've had really good technical support from Vectra AI all the time. We have very regular...
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Anonymous User
Head of Information Security at a financial services firm
Their support is excellent. They're very responsive. Exactly as you would hope for from a vendor, which is rare.
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Anonymous User
Cyber Security Engineer at a tech services company
The support is quite reliable depending on the service engineer assigned. I would rate them between eight and nine.
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Maik Gonstala
Network Engineer at a university
Vectra's technical support is very fast. They have been able to resolve the tickets I created very quickly. I would...
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Anonymous User
Head of ICT Security & Governance at a construction company
We are very satisfied with the support. It has been excellent so far. It has been very timely, very personalized, and...
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Anonymous User
Global Security Operations Manager at a manufacturing company
The technical support is very good. They always respond within a short amount of time to provide expert information...
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Anonymous User
Head of Information Security at a insurance company
The technical support is brilliant and really responsive. That is probably down to the fact that they are a small...
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Anonymous User
Head of system and infrastucture at a government
Vectra AI's tech support is very good. Like I said, we had a rough start with the solution because we did not have...
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Anonymous User
Operational Security Manager at a financial services firm
The tech support is surprisingly good. We had questions, we faced some slight issues, and we always got very quick...
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Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
The support is directly from the device or we get a response via email. The response is okay. Because the product is...
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Review 1 of 30

Technical Support

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