Service and Support
Some users report good experiences with Gigamon Deep Observability Pipeline's technical support, describing it as helpful and prompt, rating it highly. Others find challenges due to outsourced support, feeling that intermediaries do not always meet expectations. Some organizations do not require Gigamon’s support, relying on internal parties. Customer support is sometimes used specifically for changes or RMA in maintenance windows.
Deployment
Setup of Gigamon Deep Observability Pipeline is often straightforward and simple, though can vary. Some find it quick and manageable, involving a few engineers and taking from days to weeks. Others face complexities, especially with hardware and certificates, requiring more planning and personnel. Physical configuration and cabling add time. Virtual setups may be quicker. Companies report both minor errors resolved with support and more challenging experiences needing detailed planning. Deployment duration varies widely among users.
Scalability
Scaling Gigamon Deep Observability Pipeline seems to be efficient when using cloud environments, with users rating it between eight to nine out of ten. Scalability might vary based on hardware models in on-premise deployments but is generally seen as straightforward, especially when adding virtual machines. Typically, scaling issues arise with outdated hardware, requiring upgrades for more capacity. The user base ranges from small teams to tens of thousands, indicating the solution can cater to varying scaling needs.
Stability
Gigamon Deep Observability Pipeline is described as stable, with users monitoring data centers and server farms, encountering minimal issues. Older solutions over ten years show minor problems, but newer ones are problem-free. Users rate stability highly, even a perfect ten, noting consistent performance over time and no problems during one year of use. They have confidence in its reliability, rarely facing any disruptions in their operations. Stability ratings are notably high, with mentions of nine out of ten as well.