Compare Hornetsecurity vs Mimecast

Hornetsecurity

Based on 35 reviews.

Mimecast

Based on 35 reviews.

Latest Research

Buyer's Guide

Hornetsecurity 365 Total Protection vs. Mimecast Email Security

October 2024

Mimecast Email Security vs. Hornetsecurity 365 Total Protection

Updated: October 2024

Buyer's Guide

Hornetsecurity 365 Total Protection vs. Mimecast Email Security

October 2024

Hornetsecurity 365 Total Protection vs. Mimecast Email Security

Updated: October 2024

Overview

Information Not Available

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

Sample Customers

Hornetsecurity Email Archiving

FESTO, TDK, Gerry Webber, CLAAS, Konica Minolta

Hornetsecurity Continuity Service

concordia, mazars, festo, claas, muller, avira

Hornetsecurity 365 Total Protection

concordia, fraunhofer, mazars

Mimecast Mailbox Continuity

DAC Beachcroft, OceanFirst, Currie & Brown, Alexander Forbes, Lagan Group, Lals Group, Greater Manchester Fire and Rescue Service, Wedlake Bell, Macmillan Cancer Support, Bech-Bruun

Mimecast Email Security

Azizi Developments, Affinity Credit Union, Aftercare, Al Abbar Group

Popular Solutions

Hornetsecurity Altaro VM Backup

1 reviews

Hornetsecurity 365 Total Protection

3 reviews

Altaro VM Backup for MSPs

1 reviews

Mimecast Email Security

17 reviews

Mimecast Mailbox Continuity

2 reviews

Mimecast Web Security

1 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Educational Organization

Construction Company

Computer Software Company

16%

Financial Services Firm

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Jag Patel
Partner at BC Technologies
We use Hornetsecurity 365 Total Protection to safeguard our client's data, including SharePoint data and emails, and...
Read full review of Hornetsecurity 365 Total Protection »
Heriberto Mendez Olivo
CEO at a comms service provider
Two months ago, a client had a problem with hardware failure and relied on Altaro VM Backup for backup and recovery...
Read full review of Hornetsecurity Altaro VM Backup »

Review 1 of 3

Frank Rawson
Managing Director at Conekt Business Group
We use Mimecast to deliver email security to all of our clients. Between all of our customers, we have about 3,000 to...
Read full review of Mimecast Email Security »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
We primarily use the solution for disaster recovery. We are on Office 365 as well, and it is a bit redundant.
Read full review of Mimecast Mailbox Continuity »
AshirbadDasmohapatra
Lead Engineer - Work Modernization at Searce Inc
Mimecast serves as an additional layer for email gateway security and data loss prevention. It also offers email...
Read full review of Mimecast Web Security »

Review 1 of 3

Customer Service

Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
Read full review of Hornetsecurity Altaro VM Backup »
Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Network Analyst III
Excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a tech services company
Nine out of 10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
Read full review of Hornetsecurity Altaro VM Backup »
Albeez
IT Director at DAR AL ARKAN
Support is good.
Read full review of Hornetsecurity Altaro VM Backup »
Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a computer software company
Their support is excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »

Review 1 of 26

Ashish Dubey
Lead Security Analyst at SecurityHQ
I rate the customer service and support team a ten out of ten. We have only had to contact them once, and they were...
Read full review of Mimecast Mailbox Continuity »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Once the implementation was complete, technical support began to peter off and was lacking.
Read full review of Mimecast Mailbox Continuity »
Mohamed-Kamal
Tech manager at MKTech
Technical support is good. We are happy with the level of support on offer.
Read full review of Mimecast Email Security »
TC2
Manager, Cruise Division at a leisure / travel company
Technical support is good. I haven't had any problems with technical support. Obviously, there is a paid add-on...
Read full review of Mimecast Email Security »
Rodrigo Perez
System Administrator at Abu Dhabi University
The solution's technical support team is very good and very responsive.
Read full review of Mimecast Email Security »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Initially, the support was okay. It's gotten worse as time has gone on.
Read full review of Mimecast Email Security »
Toby Elliott
Head of IT & Innovation at Shoreham Port Authority
I rate the technical support one out of ten. The product is good. Mimecast's support is not the most flexible.
Read full review of Mimecast Email Security »
Sumit Mhaskar
Regional Manager at a tech services company
We have not contacted technical support. We haven't required any.
Read full review of Mimecast Email Security »
Anonymous User
Director ICT at a museum or institution
Technical support is good and to the point. They are helpful and responsive. We're quite happy with the level of...
Read full review of Mimecast Email Security »
Anonymous User
IT Consultant at a tech services company
We are satisfied with the technical support. We find them to be responsive.
Read full review of Mimecast Email Security »
Anonymous User
Head Of Finance And Administration at a financial services firm
We have contracts and we are also subscribed to a service plan. Whenever we have used it, the service levels have...
Read full review of Mimecast Email Security »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. It changed recently, and I think that they're in the process of revamping it. I...
Read full review of Mimecast Mailbox Continuity »
Anonymous User
CEO at a tech services company
Their technical support is pretty good.
Read full review of Mimecast Email Security »
Anonymous User
IT- Manager. at a retailer
I have not used the support from the vendor. However, the implementation team is helpful.
Read full review of Mimecast Mailbox Continuity »
Rodney Daniels
Project Manager at TFG
The solution’s technical support is very good.
Read full review of Mimecast Email Security »
MikeYuen
Systems Engineer at Thrive
The technical support services are good.
Read full review of Mimecast Email Security »
Warren Dettmann
System Architect at a hospitality company
The support has been quite good.
Read full review of Mimecast Mailbox Continuity »
Anonymous User
IMC Companies at a transportation company
The challenge with the Mimecast support is that unless you do a phone call, you're going to have to wait for someone...
Read full review of Mimecast Email Security »
Anonymous User
IT Manager at a logistics company
I haven't contacted the tool's support yet.
Read full review of Mimecast Email Security »
Anonymous User
Senior Head of IT at a construction company
The technical support is not great. It is poor at best.
Read full review of Mimecast Email Security »
Anonymous User
Group CIO at a construction company
The technical support team could respond faster. They provide good services, but it could be better.
Read full review of Mimecast Email Security »
Anonymous User
IT System Administrator at a engineering company
They always send you a link to an article rather than call you and talk to you about the problem you're reporting.
Read full review of Mimecast Email Security »
Emile Lee
Systems Enginner at y-it
The solution's technical support is quite good.
Read full review of Mimecast Email Security »
Anonymous User
Senior Equity Analyst & Director of Managed Income Strategy at a financial services firm
I have not contacted technical support.
Read full review of Mimecast Email Security »
Anonymous User
Inside Solutions Architect at a tech services company
Mimecast has some good support services in place.
Read full review of Mimecast Mailbox Continuity »

Review 1 of 25

Technical Support

No Data Available

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