Service and Support
Hornetsecurity Altaro VM Backup customer service is noted for politeness, promptness, and quick responses. Technical support is praised for being fast, helpful, and offering solutions promptly. Users rarely experience long waits, with turnaround times usually under a day. Some rate service ten out of ten. There is a built-in tool for reporting errors to support. Users appreciate the knowledgeable staff, quick problem-solving, and responsiveness. However, some feel there is room for technical support improvement.
Deployment
Hornetsecurity Altaro VM Backup's initial setup is described as straightforward and easy to configure. Users highlight the intuitive wizard-guided process and effective GUI, allowing most to complete it within minutes. Many appreciate the step-by-step guidance, suitable for those with or without prior experience. Options for backup destinations are praised, and the deployment is efficient with minimal overhead. However, a few suggest initial complexity might arise for those without implementation knowledge.
Scalability
Users find Hornetsecurity Altaro VM Backup scalable, with no significant challenges for expanding capacity. Many praise its ease of adding server hosts and licenses. Some report success supporting hundreds to thousands of users, while a few note limitations for large enterprises. Its scalability, high availability, and cost-effectiveness make it a strong choice for many, though earlier versions had UI issues. Its flexibility and reliability score high, meeting diverse needs effectively.
Stability
Hornetsecurity Altaro VM Backup demonstrates strong dependability, especially when installed on a Hyper-Visor with limited competing software. Many users reported no issues, highlighting its notable consistency. Some noted improvement with newer versions while older hardware faced occasional lag and compression delays. Performance issues were uncommon, though disk space and VSS could affect reliability. User support was beneficial in resolving infrequent stability problems. Generally, many users rate its stability highly.