Compare Hornetsecurity vs Rubrik

Hornetsecurity

Based on 38 reviews.

Rubrik

Based on 103 reviews.

Latest Research

Buyer's Guide

Hornetsecurity Altaro VM Backup vs. Rubrik

February 2025

Rubrik vs. Hornetsecurity Altaro VM Backup

Updated: February 2025

Buyer's Guide

Hornetsecurity Altaro VM Backup vs. Rubrik

February 2025

Hornetsecurity Altaro VM Backup vs. Rubrik

Updated: February 2025

Sample Customers

Hornetsecurity Altaro VM Backup

Thomson Reuters, Microsoft, Amazon, Harvard University, MIT, Peugeot, Xerox

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Rubrik Go

Public Consulting Group

Popular Solutions

Hornetsecurity Altaro VM Backup

3 reviews

Hornetsecurity 365 Total Protection

3 reviews

Altaro VM Backup for MSPs

1 reviews

Rubrik

19 reviews

Rubrik Go

6 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asif Usmani
Regional Sales Manager at S2
We use it for VM backup and Office 365 backup.
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CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
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Jag Patel
Partner at BC Technologies
We use Hornetsecurity 365 Total Protection to safeguard our client's data, including SharePoint data and emails, and...
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Review 1 of 4

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
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Ibrahim Hasan
Sales Manager at Beta Information Technology
Our customers primarily use Rubrik for secure backup, with a guarantee of ten million dollars in case of any attack...
Read full review of Rubrik »

Review 1 of 2

Customer Service

Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Asif Usmani
Regional Sales Manager at S2
In terms of support, there is absolutely no problem.
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CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
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Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
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Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
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Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
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Albeez
IT Director at DAR AL ARKAN
Support is good.
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Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
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Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
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Anonymous User
Owner at a computer software company
Their support is excellent.
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Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
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Anonymous User
Network Analyst III
Excellent.
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Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
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Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
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Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
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Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
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Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
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Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
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Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
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Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
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Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
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Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
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Anonymous User
Owner at a tech services company
Nine out of 10.
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Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
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Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
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Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
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Review 1 of 29

Ovadya Rachamim
Storage & Data Protection Team Leader at TeraSky
Rubrik's technical support is excellent. They handle issues efficiently, and if escalation is needed, they manage it...
Read full review of Rubrik »
Srinivas-R
General Manager - IT Infrastructure / Security at The Himalaya Drug Company
The technical support is good. We have good contact, all the issues are resolved on time.
Read full review of Rubrik »
Boomchi Kumar
Director at Trace3
Rubrik customer support is excellent.
Read full review of Rubrik »
Amit Motiwale
Senior Principal Architect /Practice Lead -Storage and Backup at a computer software company
The customer service and support are good.
Read full review of Rubrik »
JoseRodriguez6
Services Manager at TCO Latam
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
Anonymous User
Director Data Center Operations at a healthcare company
The technical support is good. They will escalate quickly if it is needed.
Read full review of Rubrik »
Anonymous User
Solutions Architect at a tech services company
Support is good now that they are done restructuring.
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Anonymous User
Operations Analyst at Royal Bank of Scotland
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
Read full review of Rubrik »
Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
Read full review of Rubrik Go »
Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
Read full review of Rubrik »
Burak Ustun, M.S.
Senior Engineer, System & Networking
10 out of 10.
Read full review of Rubrik »
Dileep Thakur
Senior Manager (Backup & Restore) at Pnb housing
We submit a support request and promptly receive an email from the annual support team. Overall, I find the support...
Read full review of Rubrik »
Sheldon Mollineau
Senior system Engineer at Thomas Jefferson University Hospital
When you sign a contract with them, support is a part of the package. Their tech support was very knowledgeable. They...
Read full review of Rubrik »
Lee Apps
Cloud Services Manager at Tecala Group
Our experience with technical support has been really good. Feature requests are predominantly what we're asking for,...
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The support will immediately take care of your concern as soon as a case is logged.
Read full review of Rubrik Go »
David-Simpson
Software Administrator at a university
We have been very pleased every time that we have had to contact their support. Their support has been really good.
Read full review of Rubrik »
Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
Read full review of Rubrik »
Frederic Lhoest
Senior Technology Architect at PCCW GLOBAL
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
Read full review of Rubrik »
Anonymous User
Sr Storage Administrator at a insurance company
Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can...
Read full review of Rubrik »
Daniel Stedman
Senior Solutions Consultant at VNQ Systems
The response time of the solution's technical support team is helpful. It provides detailed feedback on the issues as...
Read full review of Rubrik »
Chadd Blanchard
System Administrator at a manufacturing company
The vendor has world-class support, and some of the best support we have for our solutions. Rubrik support has been...
Read full review of Rubrik »
Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
Read full review of Rubrik »
Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
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Anonymous User
Vice President Information Technology at a tech services company
We faced no significant challenges while integrating Rubrik with our IT infrastructure. Their support team was...
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Blake
Sr Systems Engineer at a manufacturing company
The technical support is excellent. I would rate technical support 10 out of 10. I work with them on an almost daily...
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Anonymous User
Systems Architect at a tech services company
The technical support is fantastic. You can look at the published reviews; they're right at the top, from a...
Read full review of Rubrik »
Anonymous User
Assistant Vice President at a financial services firm
I have found Rubrik's technical support to be extremely knowledgeable and easily accessible.
Read full review of Rubrik »
Anonymous User
Sr. Systems Engineer at a tech services company
Customer Service: Very good, almost a 10 out of 10. They are among the very best vendors we've worked with. Technical...
Read full review of Rubrik »
BurhanShakil
Systems Engineer at Harvard University
Rubrik support is amazing. When we are involved in upgrades we always open a ticket and there is a tech person joined...
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Ibrahim Hasan
Sales Manager at Beta Information Technology
Customer service and support for Rubrik are rated an eight out of ten, indicating a good level of responsiveness and...
Read full review of Rubrik »

Review 1 of 30

Technical Support

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