Compare IDERA vs StackPath

IDERA

Based on 87 reviews.

StackPath

Based on 2 reviews.

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

IDERA Uptime Infrastructure Monitor

TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö

StackPath Monitoring

NHS, Drupal, Firebox and Greenpeace

Popular Solutions

IDERA ER/Studio

3 reviews

TestRail

7 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

StackPath CDN

0 reviews

StackPath WAF

1 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Government

Computer Software Company

13%

Comms Service Provider

12%

Financial Services Firm

11%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
We use the solution for data modeling, including both relational and dimensional data models.
Read full review of IDERA ER/Studio »
StuartBarker
Managing Director at Corecom Quality Engineering
We use the solution for test management during projects.
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Anonymous User
Database Administrator at a consultancy

Read full review of IDERA SQL Safe Backup »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Anonymous User
IT Consultant, Business Owner, Lecturer at a tech consulting company

Read full review of StackPath CDN »
Francesco MariaCompagnucci
RTD at Fidoka srl
We use StackPath WAF to protect small websites for our customers.
Read full review of StackPath WAF »

Review 1 of 2

Customer Service

Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Anonymous User
Sr. Data Engineer at a computer software company
While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach...
Read full review of IDERA ER/Studio »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Stuart Barker
Test Manager at Zest Consulting
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
Anonymous User
Asst. Director, Data Management & Analytics at a healthcare company
Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from...
Read full review of IDERA ER/Studio »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Anonymous User
Data Architect at a computer software company
We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high....
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Uros Gavric
QA Automation Engineer at a computer software company
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »

Review 1 of 30

Francesco MariaCompagnucci
RTD at Fidoka srl
We contact the technical support team via call or chat. They reply immediately.
Read full review of StackPath WAF »
Anonymous User
IT Consultant, Business Owner, Lecturer at a tech consulting company
Customer Service: Excellent customer service, we didn't have any issues at all. Technical Support: Excellent support...
Read full review of StackPath CDN »

Review 1 of 2

Technical Support

No Data Available

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