Compare Juniper vs Versa Networks

Juniper

Based on 337 reviews.

Versa Networks

Based on 27 reviews.

Sample Customers

Juniper Contrail Networking

Lithium Technologies, Orange Business Services, Cloudwatt, Symantec, Cloud Dynamics, CloudSeeds

Juniper Contrail SD-WAN

Allied Pinnacle

Juniper Session Smart Router

Revation Systems

NFX Series Network Services Platform

Orange, T-Systems, Post Luxembourg, VPRO, Gamesys Group

Mist WAN Assurance

Guilford College, Gap Inc., South Central Connect

Juniper Mist Edge

One Energy, UST Global, i3D.net, Hyland

Versa Unified Secure Access Service Edge (SASE) Platform

CenturyLink, RCN Business, Colt Technology Services

Popular Solutions

Juniper SRX Series Firewall

18 reviews

Juniper EX Series Ethernet Switches

18 reviews

Juniper vSRX

14 reviews

Versa Unified Secure Access Service Edge (SASE) Platform

6 reviews

Versa Director

1 reviews

Versa Cloud Services Gateway

0 reviews

Top Industries

Computer Software Company

15%

Educational Organization

14%

Financial Services Firm

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bona Chhith
Principal Network Architect at a consultancy
The version we're using depends on the model. We use QFX a lot, including versions 5100, 5110, and 5120. For the 4300...
Read full review of Juniper EX Series Ethernet Switches »
MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
We have used Juniper SRX Series Firewall in airports and multiple other industries.
Read full review of Juniper SRX Series Firewall »
Matilda Elwell
Technical Team Leader - Network &Security at STAFFORDSHIRE COUNTY COUNCIL
Our main uses include corporate connectivity for our 4,500 staff, guest access, Wi-Fi for about 20 public libraries,...
Read full review of Juniper WLC Series »
Gyan Sharma
Assistant Programmer at Shri Lal Bahadur Shastri Rashtriya Sanskrit Vidyapeetha
We use the access points to provide wireless connectivity for students, faculty, and staff at our central campus.
Read full review of Juniper Mist Wireless Access Points »
Tarun Audichya
Solution Architect at ConnX Inc.
We're using all three topologies– wireless, wiring, and edge, which are connected using Juniper products....
Read full review of Juniper Contrail Networking »

Review 1 of 5

Ashkan Waghu
Assistant Vice President at icici lombard
The primary use case for Versa Unified Secure Access Service Edge (SASE) Platform is application prioritizing and...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
We use the solution to monitor customer networks.
Read full review of Versa Director »

Review 1 of 2

Customer Service

Anoop-Kumar
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
Technical support is definitely good. It's called the JTAC support, which is always good. No problems whatsoever.
Read full review of Juniper QFabric »
Anoop-Kumar
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
The technical support is good.
Read full review of Juniper MX Series Routers »
Marc Gaethofs
ICT manager at Thys Bouwprojecten
It is noteworthy that some challenges arose initially during the transition when Juniper took over. I vaguely recall...
Read full review of Mist AI and Cloud »
Rodoljub Katic
Wireless Network Design Engineer at Hyperoptic
I have colleagues that directly deal with customer support. I haven't dealt with them directly. However, it is my...
Read full review of Juniper EX Series Ethernet Switches »
Yogesh Bangar
Senior Network Engineer at Tata Motors
My experience with customer service was great. When I raised the problem, I contacted Juniper TAC for the Mist TAC....
Read full review of Mist AI and Cloud »
KyeJewell
Senior IT Support Engineer at a hospitality company
In the past two years, I've only had to call Juniper twice. One was for a switch issue and one was for one of our...
Read full review of Juniper EX Series Ethernet Switches »
MD Ibrahim Mollik
Assistant Manager, Technology & Service Delivery at Genex Infosys Ltd.
The support is evaluated based on levels, ranging from one to three. While Level One might not always provide the...
Read full review of Juniper Mist Edge »
Rommy Kuntoro
System Analyst Internet and Cloud at PT Primacom Interbuana
We have face issues with language barrier and would like to improve it.
Read full review of Juniper MX Series Universal Routing Platforms »
Tarek Menshawy
Senior Network and Security Consultant, JNCIE-SEC#408 at a financial services firm
I think they have professional support. Support is really good, they are professional engineers. Customer support is...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Managing Consultant at a computer software company
The technical support is amazing. They are responsive and handle cases extremely well. Probably one of the better...
Read full review of Juniper QFabric »
Anonymous User
Network Security Engineer at a tech services company
I have dealt with Cisco's Technical support as well as the Technical support from Juniper, and there are some...
Read full review of Juniper vSRX »
Ivan Sandano
Solution Architect at Posteo
Juniper Contrail Networking is designed to streamline and integrate networking solutions within OpenStack...
Read full review of Juniper Contrail Networking »
Wesley Wang
DevOps System Engineer at Monash University
The technical is responsive, knowledgeable, and customer-friendly.
Read full review of Juniper QFabric »
Vishnu Suresh
IT Administrator at RC Network Solutions Pvt Ltd
I have never contacted technical support directly because I haven't had any serious issues. When I need support, I...
Read full review of Juniper EX Series Ethernet Switches »
GerdMueller
Technical Account Manager at a comms service provider
We've been in touch with technical support over the years. We're very happy with their level of support. I always...
Read full review of Juniper MX Series Routers »
Makara Sakolvaree
Manager at PPLUS VISION
The support changes in India. One time it was okay, but the quality was not good. I want support to improve in terms...
Read full review of Juniper MX Series Universal Routing Platforms »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
The technical support or tech team is good. So far, when I worked with them, they have been able to resolve issues...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Network Engineer at a manufacturing company
The customer service and support are good.
Read full review of Juniper QFX Series Switches »
EleftheriaPetraki
Network Engineer at Technical University of Crete
I believe that their current setup for support is an acceptable solution in general terms. They have quite a nice...
Read full review of Juniper MX Series Routers »
Anonymous User
Senior IT Administrator at a energy/utilities company
Customer Service: 10 out of 10 Technical Support: 10 out of 10 as they stay with you until they fix the problem
Read full review of Juniper WLC Series »
Girdhar Mishra
Operation Head at a tech services company
Juniper customer support, from the feedback side, is not as per my expectation level.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Data Processing Manager at a computer software company
Technical support is good. They have been responsive.
Read full review of Juniper QFabric »
Gertis Des Vignes
ICT Product Manager at a comms service provider
We had to use the support in a couple of instances. When we have used the support, it was good. They were responsive...
Read full review of Juniper SRX Series Firewall »
D6B8
District Technology at INDEPENDENT SCHOOL DISTRICT 196
Support is hit and miss. Currently, we have had issues with support. Juniper called me back about a bad review. It...
Read full review of Juniper EX Series Ethernet Switches »
CornelCristea
Network and Service Development Manager at a comms service provider
We have been in touch with Juniper technicians as well as with Juniper partners. They are good. They know the product...
Read full review of Juniper EX Series Ethernet Switches »
HRaghavan
Manager - IT at a non-tech company
I'm very satisfied with the technical support.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
CEO at a tech services company
The support is very good from Juniper and from the local channel partners.
Read full review of Juniper Contrail SD-WAN »
Anonymous User
System Administrator at a leisure / travel company
We generally contact the reseller that sold us the device and also has a maintenance protocol. We have services...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Information Security Manager at a recruiting/HR firm
We have been in touch with support and they've been good. During the configuration stages, we had a couple of tickets...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Product Line Manager at a tech services company
I would give technical support a rating of 6/10. On the average, I would give them a rating of 9/10.
Read full review of Juniper NetScreen [EOL] »

Review 1 of 30

PriyankDubey
Product manager at a consultancy
As I am in product management, I have not had occasion to contact technical support. This would be in the purview of...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
Versa's technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at Shyam Telecom Group
Technical support is very good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Mehmet PALA
Expert IP Access Engineer at a comms service provider
Customer service is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
Versa Director's technical support is good.
Read full review of Versa Director »
Tristan Van Rhyn
Account Manager at Expect Solutions
Customer support could be faster and escalate to more advanced levels of support.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Corey Taub
Senior Network Administrator at RS&H
Technical support has been responsive. This has been a co-managed implementation so when there are any high-end...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at Shyam Telecom Group
The tech support does not have familiarity with its product. They could be more knowledgeable.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Mehmet PALA
Expert IP Access Engineer at a comms service provider
The technical support that the company offers is very good. They've been very supportive. We're satisfied with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Hassam_Uddin
Director of Pre-Sales at OmniClouds UAE
The technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I have had almost no interaction with technical support. The provider handles all VPN, connectivity or cloud issues,...
Read full review of Versa Cloud Services Gateway »
Anonymous User
Vice President Of Product Strategy at a tech services company
I haven't had to deal directly with technical support because everything was done through the service providers.
Read full review of Versa Director »
Vishal Kale
Deputy General Manager- Solutions Engineering at a comms service provider
There are no issues with their support. Their TAC support is very good at identifying and resolving problems.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Carlos Junco
Engineering Manager at Netjer Networks
Their technical support is very good. Their response times are good. They provide us with very clear information —...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Presales Solutions Consultant/Engineer at a comms service provider
I can say that I am satisfied with customer support but I'm not quite sure because it is my colleagues who manage...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Consultant
Technical support is beneficial and very knowledgeable. They understand issues very well. They come back with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Nemo Lin
Directior of product line at Chinatelecom Europe
It is generally stable but when we have trouble with deploying or configuration we encounter certain issues. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Application Architect at a manufacturing company
Versa Director has pretty good technical support engineers that are knowledgeable and will figure out solutions to...
Read full review of Versa Director »
Ashkan Waghu
Assistant Vice President at icici lombard
I work with a partner, not directly with the OEM, which makes getting technical support on call very challenging. The...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
Technical support is very good at every stage. We have not faced any issues with the production support and live...
Read full review of Versa Director »
Vikas Upadhyay
Executive at PVR Ltd
During the testing phase, Versa provided a dedicated person for support. However, I cannot comment on their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Arjun Alva
IT Manager at a construction company
On a scale from one to ten, with one being the worst and ten being the best, I would rate technical support at six....
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Reviewer9537h4
Networking Consultant / Networking Business Manager at a tech vendor
They're helpful, however, we actually rarely use them. It's almost never happened, in terms of having any issues.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Network Engineer at a tech services company
Their technical support is good. We directly communicate with Versa if we have any issues or questions. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Core Network Manager at a comms service provider
Their support is okay, but they need to grow it out faster. They need a better mechanism for getting quick responses...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 25

Technical Support

No Data Available

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