Compare LogicMonitor vs SmartBear

LogicMonitor

Based on 26 reviews.

SmartBear

Based on 227 reviews.

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Popular Solutions

LogicMonitor

5 reviews

SmartBear TestComplete

9 reviews

ReadyAPI

4 reviews

ReadyAPI Test

3 reviews

Top Industries

Computer Software Company

20%

Financial Services Firm

11%

Manufacturing Company

Healthcare Company

Financial Services Firm

17%

Computer Software Company

17%

Manufacturing Company

10%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
We use it to monitor the performance and health of all our internal IT systems in our data center as well as our...
Read full review of LogicMonitor »

Review 1 of 1

SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
I started using SwaggerHub in its previous version, SmartMiner, with a tool called SoapUI. I used it to create mock...
Read full review of SwaggerHub »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
Our use case for ReadyAPI is REST API Testing. We essentially test student data because we're working for a school...
Read full review of ReadyAPI »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
SandeepTarwe
Team lead at a consultancy
In AlertSite, I was monitoring the kiosks and servers for JetBlue Airlines. The servers would trigger alerts if there...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Customer Service

Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
SrOpsEngineer
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »

Review 1 of 25

Karel Husa
Integration Architect at Contractor
The product is very good, but the support could work more smoothly. Sometimes, the response time and the type of...
Read full review of ReadyAPI »
George Mahlangu
Automation Tester at Telesure Investment Holdings (TIH)
The support team provides comprehensive support. The support persons are always willing to jump on a call to assist us.
Read full review of ReadyAPI »
Vijay Gaikwad
Technical Lead at a tech services company
I do not personally contact technical support. Another team member handled that aspect. We used to communicate with...
Read full review of ReadyAPI »
Sandhiya T S
Sr Solutions Engineer at Lexington Soft
Technical support is excellent. If you reach out to them, they will get back to you within 24 hours.
Read full review of SmartBear TestComplete »
Ashu Singh
Senior quality analyst at Lalli
I have had a poor experience with SmartBear TestComplete's technical support team. SmartBear TestComplete's technical...
Read full review of SmartBear TestComplete »
Son-Vu
Technical Lead/Principle Java Engineer at Waverley Software
I've never spoken to technical support services for any reason. I can't speak to how helpful or responsive they would...
Read full review of ReadyAPI Performance »
Anonymous User
Business Head- Software Services at MicroGenesis Techsoft Pvt. Ltd. at a tech services company
Technical support is average. It's not bad, nor is it outstanding.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Test Engineer at a leisure / travel company
Very high. Whenever I have had to use the website for assistance I have found the answer there without having to call...
Read full review of ReadyAPI Test »
Anonymous User
Sr. Technical Manager - Testing Solutions at a tech services company
The technical support is excellent. We don't deal with them directly, but the feedback that I have received from...
Read full review of SmartBear TestComplete »
Anonymous User
Assistant Lecturer at a university
Customer Service: It's good. Technical Support: It's good.
Read full review of SmartBear TestComplete »
Anonymous User
Test Automation Specialist at a tech services company
I just contacted them once. They responded very quickly, which is good, but the problem was on our side, so I cannot...
Read full review of SmartBear TestComplete »
hima
Works at R & L Carriers
I always had a wonderful response and great support from the customer service.
Read full review of CrossBrowserTesting »
Amit Olitzky
QA Team Manager at Mer Telemanagement Solutions Ltd
Customer service and technical support responsiveness are high. Everyone is very professional.
Read full review of SmartBear TestComplete »
Soumya Jain
Test Automation Specialist at Accenture
ReadyAPI's customer support isn't that great, particularly their response time.
Read full review of ReadyAPI »
Anonymous User
Middleware Technical Analyst at a comms service provider
To be honest, I've never had to contact technical support; I just Goggle the answers to any issues I experience. I've...
Read full review of ReadyAPI Test »
VolodymyrNabok
Quality Assurance Engineer at a computer software company
I do have some experience with technical support. I've found a few answers to my issues on Smart BF5. I've also had...
Read full review of SmartBear TestComplete »
Anonymous User
Software QA Engineer at a financial services firm
8/10 - the answer for reported bug was a known issue and a fix will be a part of future releases, no time scale...
Read full review of ReadyAPI Test »
Anonymous User
QA Supervisor at a financial services firm
The technical support is good. For the related features it supports, on a scale of one to 10, it is around a seven....
Read full review of Zephyr Enterprise »
Anonymous User
Senior Test Manager at a logistics company
The technical support that we get with the solution is quite good. We've been satisfied with it so far.
Read full review of ReadyAPI Test »
Bharath Nidikonda
Technical manager at Air Canada
We reached out to technical support, but unfortunately, their response was lacking. This highlights another area that...
Read full review of SmartBear TestComplete »
Aishwarya
Senior Software Consultant at a tech services company
Customer Service: By mirroring the behavior of the final produced API, ServiceV Pro extends its capability by...
Read full review of ReadyAPI Virtualization »
Anonymous User
Quality Assurance Automation Development Engineer at a manufacturing company
Technical support has been good. There was an issue where certain installations of TestComplete would give an...
Read full review of SmartBear TestComplete »
Anonymous User
QA Analyst / Software QC at Quartzy, Inc
SmartBear has excellent, informative webinars, so keep an eye out for those.
Read full review of CrossBrowserTesting »
marketacumen
President at Market Acumen, Inc.
The few times that I have had to work with their customer support, they have been responsive and addressed issues...
Read full review of CrossBrowserTesting »
Anonymous User
Test Engineering Team Leader at a consultancy
5/10, there are knowledgeable users in the forums, but I would like to go straight to the TestComplete staff with...
Read full review of SmartBear TestComplete »
Anonymous User
Senior Architect at a computer software company
We are happy with the technical support.
Read full review of SmartBear LoadNinja »
TatyanaPytel
Project Manager at Atlant Inc.
We were in contact with technical support and they were useful. We are satisfied with the support.
Read full review of ReadyAPI Test »
Anonymous User
Architecture Analyst at a tech company
I would rate the level of technical support as excellent.
Read full review of SmartBear TestComplete »
Salman Atheeq Madarveet
QA Team Lead at a tech services company
There is SmartBear technical support. They are very helpful. If we run into some difficulties, we ask them for help....
Read full review of ReadyAPI Test »
Anonymous User
Software Quality Analyst I at Bentley Systems Incorporated
Customer Service: It's very good. Technical Support: It's very good.
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.