Compare LogicMonitor vs SmartBear

LogicMonitor

Based on 26 reviews.

SmartBear

Based on 227 reviews.

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Popular Solutions

LogicMonitor

5 reviews

SmartBear TestComplete

9 reviews

ReadyAPI

4 reviews

ReadyAPI Test

3 reviews

Top Industries

Computer Software Company

21%

Financial Services Firm

11%

Manufacturing Company

Healthcare Company

Financial Services Firm

17%

Computer Software Company

17%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
We use it to monitor the performance and health of all our internal IT systems in our data center as well as our...
Read full review of LogicMonitor »

Review 1 of 1

SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
I started using SwaggerHub in its previous version, SmartMiner, with a tool called SoapUI. I used it to create mock...
Read full review of SwaggerHub »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
Our use case for ReadyAPI is REST API Testing. We essentially test student data because we're working for a school...
Read full review of ReadyAPI »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
Prakhar Goel
Sr Test Lead at Emerson
We have applications related to power plants, and we use the solution to do integration automation, user-based...
Read full review of SmartBear TestComplete »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Customer Service

Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
SrOpsEngineer
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »

Review 1 of 25

Amrutha Shekar
Senior Test Engineer at a tech vendor
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
Read full review of ReadyAPI Performance »
Mubarak Arimiyah
Software Quality Assurance Engineer at Netow Solutions Ltd
We haven't contacted support yet.
Read full review of SwaggerHub »
Anushka Wickramaratne
Head of Quality Assurance at Auxenta Inc.
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SmartBear TestComplete »
Coralia Popa
Software Architect at Waters Corporation
We had a few conversations with customer support, mainly on how it can be integrated into the development workflow,...
Read full review of SwaggerHub »
Kapil Tarka
Test Manager at a tech services company
We contacted technical support when we were just getting started. They were very responsive. We already used their...
Read full review of SmartBear LoadNinja »
SandeepSingh9
Sr. QA Engineer at Arizona Department of Education
The technical support team for ReadyAPI has been very prompt in replying to my concerns. Usually, when you send out...
Read full review of ReadyAPI »
Anonymous User
Quality Assurance Practice Leader
Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a...
Read full review of SmartBear TestComplete »
Anonymous User
Systems Engineer at a tech services company
Customer Service: They used to respond in less than 24 hours, and compared to SpiraTest, it's not that great....
Read full review of SmartBear TestComplete »
Anonymous User
IT Manager at a insurance company
Technical support is pretty helpful. They are pretty responsive. They come back to you to find out if you want some...
Read full review of ReadyAPI »
Anonymous User
Senior Software Test Engineer
10 out of 10. They are very good in technical support.
Read full review of CucumberStudio »
marketacumen
President at Market Acumen, Inc.
The few times that I have had to work with their customer support, they have been responsive and addressed issues...
Read full review of CrossBrowserTesting »
Anonymous User
QA Analyst / Software QC at Quartzy, Inc
SmartBear has excellent, informative webinars, so keep an eye out for those.
Read full review of CrossBrowserTesting »
Anonymous User
Test Manager at a logistics company
We have not needed to contact technical support.
Read full review of ReadyAPI »
Anonymous User
QA Team Lead at a tech vendor
It's good, I like the support.
Read full review of SmartBear TestComplete »
Anonymous User
Quality Assurance Automation Development Engineer at a manufacturing company
Technical support has been good. There was an issue where certain installations of TestComplete would give an...
Read full review of SmartBear TestComplete »
Anonymous User
Program Manager at a tech services company
Their support can be a bit slow.
Read full review of ReadyAPI »
Anonymous User
Software Developer at a retailer
Customer Service: We never needed customer service. Technical Support: We never needed technical support.
Read full review of SmartBear TestComplete »
Anonymous User
Test Engineer III at a engineering company
The technical support is very good. Normally our issues are fixed within three months or if they are severe then by...
Read full review of ReadyAPI Test »
Soumya Jain
Test Automation Specialist at Accenture
ReadyAPI's customer support isn't that great, particularly their response time.
Read full review of ReadyAPI »
Anonymous User
Junior ASP/.Net Developer at a construction company
Customer Service: 8/10 - SmartBear representatives are surprisingly responsive, and they go out of their way to offer...
Read full review of SmartBear TestComplete »
Anonymous User
Architecture Analyst at a tech company
I would rate the level of technical support as excellent.
Read full review of SmartBear TestComplete »
Karthik Bhat
Senior Consultant at RXP Services Limited
I have not been in contact with technical support.
Read full review of CucumberStudio »
Muhammad Waleed
Senior Software Quality Assurance Engineer at a computer software company
I guess 8.5 would be good enough for customer service. Meirav Minitzer help me so much and she is available when ever...
Read full review of Bitbar »
Andrew Kemboi
Digital Bank-QA and DevOps Lead at a financial services firm
Since we have been using SoapUI Pro, we have not required technical support because it is an easy-to-use tool. There...
Read full review of ReadyAPI Test »
Anonymous User
Team Lead at a tech vendor
Customer Service: 5/5. Technical Support: 5/5.
Read full review of SmartBear TestComplete »
Anonymous User
Business Development Manager at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ReadyAPI Virtualization »
PUSHPARAJAN-BALASUBRAMANIAN
Software Test Manager at ISUZU
I would give their customer support a perfect rating of ten. We have a good rapport with the team, and they provide...
Read full review of SmartBear TestComplete »
Amit Olitzky
QA Team Manager at Mer Telemanagement Solutions Ltd
Customer service and technical support responsiveness are high. Everyone is very professional.
Read full review of SmartBear TestComplete »
Anonymous User
Mobile QA Developer at a tech vendor
Customer Service: I never had to speak to them. Technical Support: I never had to speak to them.
Read full review of SmartBear TestComplete »
Salman Atheeq Madarveet
QA Team Lead at a tech services company
There is SmartBear technical support. They are very helpful. If we run into some difficulties, we ask them for help....
Read full review of ReadyAPI Test »

Review 1 of 30

Technical Support

No Data Available

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