Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 200 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

56 reviews

One Identity Safeguard

14 reviews

One Identity Active Roles

7 reviews

Top Industries

No Data Available

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Tor Nordhagen
Executive Director at Semaphore
Our customer is a public service organization with about 800 privileged accounts and 8,000 functional accounts. The...
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JosephChandrasekaram
Active Directory Engineer at Maybank
I use it primarily for granting, managing, and auditing access.
Read full review of One Identity Active Roles »
Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
In my company, we use the solution's dictionary rule to see the availability of passwords or for the integration to...
Read full review of One Identity Password Manager »
SanjayKumar10
Manufacturing Executive at a manufacturing company
The primary use case is the JML role-based access provisioning and access re-certification.
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Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »

Review 1 of 5

Customer Service

No Data Available

Jatin Dhingra
Identity Management Consultant at Jemena
The technical support response time is lacking. It can take days to hear back from them.
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Raj Kumar.
IAM consultant at Wipro Limited
Currently, we are using the vendor's premium support due to a post-upgrade challenge. During this upgrade, our Active...
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SameerPalav
Managing Director at Amal it
The technical support is responsive and helpful.
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Grzegorz Kosela
Engineer at a tech services company
I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main...
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Manoj Pathak
One Identity Developer at Wipro Limited
When we cannot resolve issues with the tool, the technical support team assists us by proposing solutions based on...
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SanjayKumar13
Cyber security lead at a tech vendor
The customer service and support are poor. They need more support staff to stand out in the market. I don't think...
Read full review of One Identity Password Manager »
Tor Nordhagen
Executive Director at Semaphore
We have a specialist who is super-deep in One Identity and has done a couple of the most complex installations of the...
Read full review of One Identity Safeguard »
SanjayKumar13
Cyber security lead at a tech vendor
One Identity must improve its support because they have a very limited pool of engineers, and they're often occupied.
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Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
The solution's technical support is fantastic because they have people with a huge experience who can address all the...
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Anonymous User
COO at a comms service provider
I have only had one experience with the technical support, and it was okay.
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Umit Yilmaz
Owner at UY IAM Consultancy
With the technical support, I create a case, then within a few hours I receive a reply. So, I'm very pleased with the...
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Anonymous User
Works
Our experience with technical support has been extremely good.
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Anonymous User
Service Owner Identity & Access Management at a financial services firm
Technical support is good.
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Anonymous User
Manager Global Identity & Access Management at a healthcare company
We used a partner. So, we don't use the support service directly from One Identity. All the support that we need is...
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User:761226
Consultant at a tech services company
I mostly work with premiere support. It offers faster support times. That's important. When we do reach out, it's...
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Anonymous User
Systems Engineer at a tech services company
On a scale of one to five, I'd rate the technical support for One Identity Password Manager as four. Because of the...
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Srivalli Sristla
IAM Engineering Manager at a construction company
We work directly with support. They are very prompt. I would rate them as eight or nine out of 10. They will help us...
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Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
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Anonymous User
Solution Architect at a tech services company
The technical support for this solution is very good. This vendor supports all of their products very well.
Read full review of One Identity Privileged Access Suite for Unix »
Alexander Pirogov
Head of Department of Technical Means of Protection at BrokerCreditService
We have used One Identity’s tech support. I would rate it as excellent. They answer all the questions asked of them...
Read full review of One Identity Safeguard »
Anonymous User
IT Lead, Security services at a aerospace/defense firm
The technical support is generally very responsive. There are a few that I know by name because we work with them...
Read full review of One Identity Active Roles »
Anonymous User
Senior Cyber Security Architect at a tech vendor
I rate One Identity support 10 out of 10. Customer service and support are fantastic. The support team is very...
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Edouard Camoin
Chief Information Security Officer at Outscale
I used the technical support once. It was good. I had the answer to my question quickly. I have direct access to the...
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Anonymous User
Senior Product Manager for Identity & Access Management at a non-tech company
We are paying for premium support, which is expensive. However, we do receive very good, fast support.
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Justin Dow
Systems Engineer at a recreational facilities/services company
The quality of support is okay. It's not great, but it's not worse than other companies.
Read full review of OneLogin by One Identity »
Finn Jacobsen
Architectural specialist at HK/Midtvest
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
Read full review of One Identity Active Roles »
Rebecca Wehrle
Server Sup Specialist II at Cable One
Support has always been very helpful. KBs are always easy to find.
Read full review of One Identity Safeguard Authentication Services »
Anonymous User
IT Security Consultant at a tech services company
Technical support is brilliant. They are very helpful.
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Anonymous User
System Consultant at a tech services company
The customer service and technical support are very good.
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Anonymous User
IT Business Process Specialist at a manufacturing company
The technical support is non-existent. It is not worth talking about.
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Review 1 of 30

Technical Support

No Data Available

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