Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 209 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

59 reviews

One Identity Safeguard

15 reviews

One Identity Active Roles

8 reviews

Top Industries

No Data Available

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Tor Nordhagen
Executive Director at Semaphore
Our customer is a public service organization with about 800 privileged accounts and 8,000 functional accounts. The...
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Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
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Anonymous User
IT Lead, Security services at a aerospace/defense firm
Our primary use case has definitely evolved since our very first use case, which was for delegation of rights within...
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Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
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Review 1 of 5

Customer Service

No Data Available

Martin Sirotnak
IT Manager at a non-profit
Since implementing OneLogin, I have only required technical support four times. The solution is well documented and...
Read full review of OneLogin by One Identity »
Vladislav Shapiro
Vice President, Infrastructure Security Technologies at a financial services firm
I rate One Identity support nine out of 10. Premier support offers fast responses, which is critical for banking...
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SameerPalav
Managing Director at Amal it
The technical support is responsive and helpful.
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Neera Jain
Team Lead, Technical & Enterprise Directory Services Vita Program at AIS Network
One Identity's support is great. I would rate them a nine out of ten.
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Debasis Sahoo.
Lead Consultant at Wipro Limited
We just take the normal support whenever we have any issues. For the premium support, you have to pay a lot. The...
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Ahmad Sallam
Senior Specialist at a financial services firm
Support needs to be better because this is a framework-style product and your own developer needs to be able to work...
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Charles Essien
Solutions Architect at a tech services company
I rate One Identity support six out of 10. They have bad support. Sometimes, they're fast, and sometimes not. They...
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Deepak Dash
Senior Business Analyst at Nordea Bank Denmark
I rate One Identity technical support six out of 10.
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RyanVargas
Senior Director and Senior Systems Engineer (Dual Role), IT Infrastructure and Security at a financial services firm
We use syslog-ng as an open-source platform, so we don't have support. We're relying on our in-house personnel. The...
Read full review of syslog-ng »
Anonymous User
COO at a comms service provider
I have only had one experience with the technical support, and it was okay.
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Anonymous User
System Consultant at a tech services company
The customer service and technical support are very good.
Read full review of One Identity Safeguard »
Anonymous User
Systems Specialist at a financial services firm
We speak to our consultants. They are our technical support.
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Marc Hotescheck
IT Architect at a tech services company
One Identity support has been fine. We always have good, professional feedback and solutions, and the communication...
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Anonymous User
Manager IAM at a computer software company
I have not used the support from the vendor. One Identity has various support sites, such as the support center and...
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Don Naz
Security Architect at a media company
Premier Support is valuable because it enables us to receive prompt assistance whenever we encounter any type of issue.
Read full review of One Identity Safeguard »
Massimiliano Ferrazzi
Senior Manager Global IT Operations at a healthcare company
We are working with a One Identity partner. This is really important. One of the most important things to do when...
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Anonymous User
IT Manager at a financial services firm
We use the vendor's Premier Support. We wouldn't run any product like this without vendor support. It's quite...
Read full review of One Identity Active Roles »
Anonymous User
VP & Head of Cybersecurity Manager at a financial services firm
Safeguard's technical support is one of the better ones that I have worked with. There's always room for improvement,...
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Anonymous User
Senior Identity and Access Management Specialist at a tech vendor
Customer Service: Customer service was just average during implementation phase. Technical Support: Technical support...
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Danial Arshad
IT Architect at a consultancy
For critical issues, it is good because you can call them, but for the regular issues, I feel that there is a lack of...
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Sameer Palav
Managing Director at a tech services company
Customer Service: It's good. Technical Support: It's good. In fact, the One Identity (Quest) support team has easy...
Read full review of One Identity Active Roles »
Anonymous User
VP Risk Management at a financial services firm
I would rate the technical support as very good and strong. We're happy with the support we get from our One Identity...
Read full review of One Identity Safeguard »
Anonymous User
Solution Architect at a tech services company
The technical support for this solution is very good. This vendor supports all of their products very well.
Read full review of One Identity Privileged Access Suite for Unix »
Cody Engelman
Expert Systems Architect at Tempur Sealy International, Inc.
I love the tech support guys. Anytime that I have a problem, I can always put in a ticket. They get back to me right...
Read full review of One Identity Safeguard »
Anonymous User
Senior Systems Engineer at a government
I rate One Identity support nine out of 10. We are happy with the quality of One Identity's support team. We get a...
Read full review of One Identity Active Roles »
Anonymous User
Security Business Consultant at a tech services company
There are two different supports: one for SPS and another for SPP. The technical preparation of the support is very...
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Umit Yilmaz
Owner at UY IAM Consultancy
With the technical support, I create a case, then within a few hours I receive a reply. So, I'm very pleased with the...
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Anonymous User
Lead IAM manager at a tech services company
I have not interacted with their support.
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Anonymous User
Director of Digital Media Services at a university
Customer Service: Customer service is all aces. Technical Support: The support personnel are knowledgeable and...
Read full review of OneLogin by One Identity »
Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
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Review 1 of 30

Technical Support

No Data Available

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