Compare One Identity vs Securonix Solutions

One Identity

Based on 209 reviews.

Securonix Solutions

Based on 37 reviews.

Latest Research

Buyer's Guide

One Identity Safeguard vs. Securonix UEBA

March 2025

Securonix UEBA vs. One Identity Safeguard

Updated: March 2025

Buyer's Guide

One Identity Safeguard vs. Securonix UEBA

March 2025

One Identity Safeguard vs. Securonix UEBA

Updated: March 2025

Sample Customers

One Identity Safeguard

Cavium

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Popular Solutions

One Identity Manager

59 reviews

One Identity Safeguard

15 reviews

One Identity Active Roles

8 reviews

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Tor Nordhagen
Executive Director at Semaphore
Our customer is a public service organization with about 800 privileged accounts and 8,000 functional accounts. The...
Read full review of One Identity Safeguard »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Anonymous User
IT Lead, Security services at a aerospace/defense firm
Our primary use case has definitely evolved since our very first use case, which was for delegation of rights within...
Read full review of One Identity Active Roles »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Yehuda Fabian
System Administrator at a healthcare company
My experience with technical support from One Identity has been good. I am mostly satisfied, although response times...
Read full review of One Identity Password Manager »
Ben Ruset
Senior Director of Infrastructure at Whip Media
I've found that when I open a support case, I typically receive a response within a few hours, and the support team...
Read full review of OneLogin by One Identity »
Martin Ajayiobe
Senior Vice President (Infrastructure Systems/Information Security) at MAXUT
Technical support is all right, but they will not offer support until we have One Identity running. If we have issues...
Read full review of One Identity Safeguard »
Jakub Stawowski
Principal Architect at ING
I believe we use Premier Support. To be perfectly honest, we were not very happy about Premier Support, and it was...
Read full review of One Identity Manager »
Samir Abu Tahoun
Chief Executive Officer at SMT
If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a...
Read full review of One Identity Password Manager »
Vladislav Shapiro
Vice President, Infrastructure Security Technologies at a financial services firm
I rate One Identity support nine out of 10. Premier support offers fast responses, which is critical for banking...
Read full review of One Identity Manager »
MiskaSiirto
Lead Solutions Architect at Tieto Sweden AB
I rate One Identity support nine out of 10. It's good most of the time. As a long-term partner, we don't create...
Read full review of One Identity Manager »
RiyasAbdulkhader
Security Consultant at a financial services firm
We subscribe to premium support from Dell IBM. It's pretty good but can take a while to respond with a solution,...
Read full review of One Identity Manager »
Ahmad Sallam
Senior Specialist at a financial services firm
Support needs to be better because this is a framework-style product and your own developer needs to be able to work...
Read full review of One Identity Manager »
Anonymous User
Senior Consultant at a tech vendor
Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or...
Read full review of One Identity Safeguard »
Anonymous User
Service Desk Team Lead & Project Manager at Kodak
The technical support team's response time needs to be improved.
Read full review of One Identity Manager »
Marta Dern
Analyst at Grifols
We have opened a couple of cases and we've had a really good response from the team. Initially, we contacted...
Read full review of One Identity Manager »
Cedric Jolivet
Identity & Access Manager at Reist Telecom
The technical support is good. There has been great improvement to all the knowledge base articles available....
Read full review of One Identity Safeguard »
Anonymous User
Senior Risk Manager at a insurance company
The last time I used technical support was a few years ago; they resolved my issue quickly. We also have a strong...
Read full review of One Identity Manager »
Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
Read full review of One Identity Manager »
Anonymous User
Identity Senior Analyst at a consumer goods company
I, personally, have never had cause to use technical support. My guys have interacted with them a few times and have...
Read full review of One Identity Active Roles »
Stephen Fleming-Unger
Security Consultant at Controlware GmbH
The technical support is tremendous. For large projects, we have had some challenges, but we were never left alone by...
Read full review of One Identity Safeguard »
Anonymous User
Junior Security Consultant at a computer software company
When we were deploying, we had a dedicated engineer, and I used to talk to that person directly. That was very...
Read full review of OneLogin by One Identity »
Anonymous User
Solutions Architect - IAM at a tech company
Technical support replies within 1-2 business days. The Quest blog is very useful where the experts will answer the...
Read full review of One Identity Manager »
Anonymous User
Co-Owner at a tech services company
The One Identity Manager support is good.
Read full review of One Identity Manager »
Anonymous User
IDM Architect at a tech company
Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.
Read full review of One Identity Safeguard »
Anonymous User
Senior IT Consultant at a tech consulting company
The Dell technical support is good enough.
Read full review of One Identity Manager »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of One Identity Manager »
Anonymous User
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
Read full review of One Identity Active Roles »
Anonymous User
Service Desk Team Lead & Project Manager at Kodak
We use the vendor's regular support. Sometimes the response time is slow. Sometimes we don't feel the answers they...
Read full review of One Identity Active Roles »
Anonymous User
Principal Consultant at a tech services company
Customer Service: Customer Service has been excellent and professional. Technical Support: Technical Support has been...
Read full review of OneLogin by One Identity »
Anonymous User
Chief Technology Officer & Solution Architect at a tech services company
I give technical support a 4.5/5.
Read full review of One Identity Safeguard »
Anonymous User
Directory Service Specialist at a tech company
There is great technical support. No issues there.
Read full review of One Identity Manager »
Anonymous User
Senior Identity Management Consultant at a computer software company
We use Premier Support from One Identity Manager. They respond quickly to our tickets, and our customers are...
Read full review of One Identity Manager »
Anonymous User
Lead IAM manager at a tech services company
I have not interacted with their support.
Read full review of One Identity Manager »

Review 1 of 30

Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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