Compare One Identity vs tools4ever

OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.

One Identity Password Manager

Trillium Lakelands District School Board, Abu Dhabi Ports, Canadian University Dubai

Tools4ever IAM

CentraState Healthcare System, Chino Valley Unified School District, City of Marietta, Colby-Sawyer College, Culver City Unified School District, Fitchburg State College, Harrison College, Havas

Tools4ever Password Management

Colby-Sawyer College, Community Bank of Florida, Harrison College, Havas, Needham Bank, Northland International University, Pinellas County School District, Regina Catholic Schools

Tools4ever HelloID

Willis Independent School District, David Douglas School District

Popular Solutions

One Identity Manager

56 reviews

One Identity Safeguard

14 reviews

One Identity Active Roles

7 reviews

Tools4ever HelloID

0 reviews

Tools4ever Password Management

0 reviews

Tools4ever IAM

0 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Computer Software Company

15%

Educational Organization

12%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Tor Nordhagen
Executive Director at Semaphore
Our customer is a public service organization with about 800 privileged accounts and 8,000 functional accounts. The...
Read full review of One Identity Safeguard »
JosephChandrasekaram
Active Directory Engineer at Maybank
I use it primarily for granting, managing, and auditing access.
Read full review of One Identity Active Roles »
Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
In my company, we use the solution's dictionary rule to see the availability of passwords or for the integration to...
Read full review of One Identity Password Manager »
SanjayKumar10
Manufacturing Executive at a manufacturing company
The primary use case is the JML role-based access provisioning and access re-certification.
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Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »

Review 1 of 5

Anonymous User
Works
We use HelloID for ourselves and our customers. It helps us manage all access to our applications. In our situation,...
Read full review of Tools4ever HelloID »
Anonymous User
Chief Technology Officer at a tech services company

Read full review of Tools4ever IAM »
Anonymous User
Senior Systems Administrator at a pharma/biotech company

Read full review of Tools4ever Password Management »

Review 1 of 3

Customer Service

Ranjan Mishra
Technical Manager at a manufacturing company
We sometimes face delays in response from the technical support of One Identity. While we use premier support, the...
Read full review of One Identity Manager »
Jakub Stawowski
Principal Architect at ING
I believe we use Premier Support. To be perfectly honest, we were not very happy about Premier Support, and it was...
Read full review of One Identity Manager »
Manjir Sen
IAM Technical Domain Manager at Nuuday
We have premier technical support through the partner. We were not intelligent enough to envision this could be a...
Read full review of One Identity Manager »
Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of One Identity Safeguard »
Grzegorz Kosela
Engineer at a tech services company
I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main...
Read full review of One Identity Manager »
SameerPalav
Managing Director at Amal it
The technical support is responsive and helpful.
Read full review of One Identity Active Roles »
MohamedEladawy
Service Security Lead at Salam Technology
I have not contacted support.
Read full review of One Identity Safeguard »
Vladislav Shapiro
Vice President, Infrastructure Security Technologies at a financial services firm
I rate One Identity support nine out of 10. Premier support offers fast responses, which is critical for banking...
Read full review of One Identity Manager »
Rebecca Wehrle
Server Sup Specialist II at Cable One
Support has always been very helpful. KBs are always easy to find.
Read full review of One Identity Safeguard Authentication Services »
Anonymous User
IT Security Consultant at a tech services company
Technical support is brilliant. They are very helpful.
Read full review of One Identity Safeguard »
Anonymous User
IT Lead, Security services at a aerospace/defense firm
The technical support is generally very responsive. There are a few that I know by name because we work with them...
Read full review of One Identity Active Roles »
Anonymous User
PreSales Engineer at a tech vendor
Customer Service: absolutely perfect Technical Support: Technical support is 10/10, absolutely.
Read full review of One Identity Safeguard »
Anonymous User
Service Desk Team Lead & Project Manager at Kodak
The technical support team's response time needs to be improved.
Read full review of One Identity Manager »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of One Identity Manager »
Marta Dern
Analyst at Grifols
We have opened a couple of cases and we've had a really good response from the team. Initially, we contacted...
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Michael Botek
CEO at IT Design Software Projects and Consulting
With technical support, it is always an issue to get the right person. They do have good technical people in support,...
Read full review of One Identity Manager »
Anonymous User
Control System Cybersecurity Analyst at a energy/utilities company
I didn't use their tech support a bunch. The one big issue I had with OneLogin wasn't actually OneLogin's fault. I...
Read full review of OneLogin by One Identity »
Javeed Akthar
IT Engineer at a tech services company
I rate One Identity support seven out of 10.
Read full review of One Identity Manager »
Anonymous User
Systems Engineer at a tech services company
On a scale of one to five, I'd rate the technical support for One Identity Password Manager as four. Because of the...
Read full review of One Identity Password Manager »
Tobias Stehle
Product Owner at dm-drogerie markt GmbH + Co. KG
Sometimes, it's really good and fast. Sometimes, you make a service request and don't get an answer. Sometimes, you...
Read full review of One Identity Manager »
Anonymous User
IT Specialist at a tech services company
We use regular support. The response times are too long. Sometimes it could take days.
Read full review of One Identity Safeguard »
Matt Thomson
Principal Consultant at UNIFY Solutions
Technical support was good, for the most part, especially when the local support team understood our level of...
Read full review of One Identity Manager »
Anonymous User
Solution Architect at a tech services company
It is excellent. Quick and useful answers. They also have a large community portal where you can find a lot of...
Read full review of One Identity Active Roles »
Anonymous User
Director of Digital Media Services at a university
Customer Service: Customer service is all aces. Technical Support: The support personnel are knowledgeable and...
Read full review of OneLogin by One Identity »
Anonymous User
Works
Whenever we require support from One Identity, we initiate a service request, and the support team is readily...
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Anonymous User
Solution Designer at a manufacturing company
We have not been much in touch with their technical support, which is a good sign for the product, since it mostly...
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Sergey Smirkin
Head of Information Security at a financial services firm
Our experience with technical support has been disappointing. We require more prompt and faster response times. We...
Read full review of One Identity Safeguard »
Pascal Stockmann
Consultant at igf-logic GmbH
The technical support is pretty good because we can reach the right person directly. We also get escalated quickly,...
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Anonymous User
IT Systems Manager at a insurance company
Support has always been responsive and helpful.
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Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
Read full review of One Identity Safeguard »

Review 1 of 30

Anonymous User
Works at a tech services company
You can always reach out to their supportdesk. The level of expertise is very high as well.
Read full review of Tools4ever HelloID »
Anonymous User
Works
Our consultant answers our questions almost immediately.
Read full review of Tools4ever HelloID »
Anonymous User
Works
Technical support is fast and reliable when we need them, but we stopped needing them after the first few weeks.
Read full review of Tools4ever HelloID »
Anonymous User
Senior Systems Administrator at a pharma/biotech company
Customer Service: Customer service at Tools4Ever is excellent. They are quick to respond to voice-mail or e-mail....
Read full review of Tools4ever Password Management »
Anonymous User
Network Specialist V at a government
Customer Service: Good customer service. Technical Support: I received good tech support when we needed to migrate...
Read full review of Tools4ever Password Management »
Anonymous User
Chief Technology Officer at a tech services company
Customer Service: Customer service from Tools4ever has always been great. They don't necessarily have a "Customer...
Read full review of Tools4ever IAM »
Anonymous User
Regional Head IM Security NAM at a consultancy
Customer Service: Very good. Technical Support: Excellent.
Read full review of Tools4ever Password Management »

Review 1 of 7

Technical Support

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