Compare Plixer vs Rapid7

Plixer

Based on 15 reviews.

Rapid7

Based on 171 reviews.

Sample Customers

Plixer Scrutinizer

Oxford Networks, Squaw Valley Ski Holdings, UltiSat, Wipro, West Aurora School District 129, SUNY Geneseo College, Bloomington Public Schools, First National Bank of Pennsylvania, Kitsap Credit Union, Metropolitan Transit Authority of Harris County Houston Texas, Carilion Clinic, Banner Health, IDEXX Laboratories, Phibro Animal Health Corporation, Goodwill Industries, Parmalat, Armstrong Coal Company, Flybe, James Walker

Great Bay

Novo Nordisk, Ford, P&G, Progressive, Sony

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Popular Solutions

1 reviews

16 reviews

17 reviews

12 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Educational Organization

24%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AdrianGrant
Network Manager at IOOF Holdings Ltd
Our primary use case is network monitoring, and security goes hand in hand with that. They're two sides of the same...
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Review 1 of 1

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint...
Read full review of Rapid7 InsightIDR »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I use the solution in my company for cybersecurity purposes.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
We initially wanted to implement CSPM a couple of years back. We did the market research, performed analysis,...
Read full review of Rapid7 InsightCloudSec »
Hiroshi Watanabe
Marketing Expert at J's communication
Our clients use AppSpider to address security concerns for their websites. It is particularly used by customers who...
Read full review of Rapid7 AppSpider »

Review 1 of 5

Customer Service

Ira Mulyanti
Sales Director at ARGA SOLUSI
I rate the technical support an eight out of ten.
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Ronald Jansen
Owner/President at Abraxax
You don't really need technical support for Plixer Scrutinizer, especially for people who are very skilled already...
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Torry Henderson
Network Engineer at Infinity Sales Group
They need better customer service that can help you make the trial experience better.
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Anonymous User
Network Engineer at a healthcare company
The technical support was good.
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Anonymous User
Networks BAU Lead at a consultancy
Technical support is very good, very honorable, and very helpful.
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Anonymous User
Business Security Officer at a insurance company
The solution's technical support is second to none.
Read full review of Plixer Scrutinizer »
Anonymous User
Sr. Network Engineer at Kitsap Credit Union
Whenever we call in for support, 99 out of 100 times, the first person we talk to can resolve our issue. They have an...
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Anonymous User
Network Infrastructure at a tech vendor
The technical support has been excellent. Any problems that we have had, the technical support has been able to...
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Murali Kodihalli
Systems Analyst at HUD
Technical support is good. If we open a ticket they call back and we work together to solve issues. They are very...
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Anonymous User
Head of Network Group at a consultancy
They are really great. With my most recent experience, two days ago, they responded quite quickly. They're...
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Anonymous User
Works at a retailer
The technical support for Plixer Scrutinizer was fantastic. The team was awesome. Support was very responsive, very...
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AdrianGrant
Network Manager at IOOF Holdings Ltd
Their tech support is unbelievable. They're really good. I've never been out of sorts for more than 15 minutes....
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NickEllson
Sr. Network Engineer at Columbia Sportswear
The technical support is stellar. It feels like Plixer really has the one product that they're doing, and that's...
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Review 1 of 13

Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Prasanth Prasad
Director of Technology at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
They have excellent support with internal Slack channels and are directly reachable through Teams. Their assistance...
Read full review of Rapid7 InsightCloudSec »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
JensWolf
Systems Administrator at Gernandt & Danielsson Advokatbyrå KB
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Anonymous User
Product Manager at a tech services company
Rapid7 MDR has excellent technical support. Each customer has a customer advisor to ensure priority handling of their...
Read full review of Rapid7 MDR »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
We have premium support and Rapid7 gives us a dedicated team and phone number so we can reach out whenever there is...
Read full review of Rapid7 InsightConnect »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Roy Jones
Cloud Architect at SofLabTech
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

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