Service and Support
Customer service and support of Rapid7 Metasploit receive mixed feedback. Some users appreciate the helpful and responsive technical support, but others find response times slow and unpredictable compared to Cisco. Pro Version users have access to support, while free version users rely on an online community due to no formal support. Many emphasize the importance of online resources and community help, and some users have not needed technical assistance due to lack of issues.
Deployment
Users found Rapid7 Metasploit's initial setup generally straightforward and easy, especially for those with technical backgrounds. Installation times varied, taking from a few minutes up to several hours or days, depending on environment size and complexity. Some faced challenges if lacking technical knowledge. Installation was simple on both Windows and Linux, though some needed to disable antivirus and firewall temporarily. Rapid7 Metasploit deployment can often be managed by a single person with minimal ongoing maintenance.
Scalability
Opinions on Rapid7 Metasploit scalability vary. Some report it performs well for their needs, especially in cybersecurity teams or when used for larger projects. Others highlight limitations, particularly with automation and command-line interfaces. Some believe improvements in scalability are needed, while a few have found it meets their needs efficiently. Rapid7 Metasploit can scale in specific contexts, but perspectives differ, with some cautioning about the lack of automation and others praising its ability to handle extensive projects.
Stability
Many users report that Rapid7 Metasploit is stable, noting recent version improvements and no significant issues such as bugs, glitches, or crashes. Some users have experienced prior stability challenges, now alleviated by software updates. They frequently rate its stability between seven to nine out of ten. Many appreciate its robustness and reliability, while a few suggest there is still room for enhancement. Network issues, separate from the tool itself, can affect user experience.