Compare Rubrik vs SolarWinds

Rubrik

Based on 102 reviews.

SolarWinds

Based on 380 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

Rubrik

19 reviews

Rubrik Go

7 reviews

SolarWinds NPM

16 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

12 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

10%

Government

10%

Manufacturing Company

Educational Organization

47%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
We've got three main use cases. The most common one now is ransomware protection, specifically one-touch recovery. If...
Read full review of Rubrik »

Review 1 of 2

MohitKumar
Senior Specialist at a consultancy
Our company uses the solution to monitor NPM for 100 large accounts that typically have 40,000 interfaces. Basic...
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
We use the solution to manage network devices such as Cisco switches, Palo Alto devices, and Cisco devices in our 34...
Read full review of SolarWinds Network Configuration Manager »
Mohamad Zaidi Chubandi
Manager Infrastructure & Security at Malakoff Corporation Berhad
Our company has fifteen technicians who use the solution to monitor IT networks for our clients.
Read full review of SolarWinds ipMonitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »

Review 1 of 5

Customer Service

Boomchi Kumar
Director at Trace3
The solution’s technical support is very good.
Read full review of Rubrik Go »
Allan Skeels
General Manager at Australian Payments Plus
My experience with customer service and support was very good. They were available to help with both deployment and...
Read full review of Rubrik »
Srinivas-R
General Manager - IT Infrastructure / Security at The Himalaya Drug Company
The technical support is good. We have good contact, all the issues are resolved on time.
Read full review of Rubrik »
JoseRodriguez6
Services Manager at TCO Latam
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
Graeme Dendy
Service manager at Datacentrix (Pty) Ltd
The solution's technical support team is pretty helpful and generally responds very quickly.
Read full review of Rubrik Go »
Boomchi Kumar
Director at Trace3
Rubrik customer support is excellent.
Read full review of Rubrik »
GopalSetia
Director- Pre Sales Enterprise Solution Architect at a tech vendor
I still need to get feedback on Rubrik's support. I think that regarding the feedback, we never faced many issues on...
Read full review of Rubrik »
Azam Abdoelbasier
SQL Server and MongoDB DBA at KVK
We contacted the technical support team for some technical questions, and the experience was very positive. They...
Read full review of Rubrik »
Chadd Blanchard
System Administrator at a manufacturing company
The vendor has world-class support, and some of the best support we have for our solutions. Rubrik support has been...
Read full review of Rubrik »
Anonymous User
Senior Technology Architect at a comms service provider
If you have any issues with the software, then the Rubrik support is trained and responsive enough to get you...
Read full review of Rubrik »
Sam Kemp
Enterprise Architect at SH Data Technologies
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech...
Read full review of Rubrik »
Anonymous User
Computer Operations Specialist at a retailer
The solution's technical support team is very responsive and proactive.
Read full review of Rubrik »
Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
Read full review of Rubrik »
Anonymous User
Director Data Center Operations at a healthcare company
The technical support is good. They will escalate quickly if it is needed.
Read full review of Rubrik »
Anonymous User
Assistant Vice President at a financial services firm
I have found Rubrik's technical support to be extremely knowledgeable and easily accessible.
Read full review of Rubrik »
Anonymous User
Sr. Systems Engineer at a tech services company
Customer Service: Very good, almost a 10 out of 10. They are among the very best vendors we've worked with. Technical...
Read full review of Rubrik »
Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
Read full review of Rubrik »
Johnny Bozeman
Principal at a venture capital & private equity firm
Since the time I've used it, I never had to call their support. I didn't have any issues with it.
Read full review of Rubrik »
Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
Read full review of Rubrik »
Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
Read full review of Rubrik »
Dileep Thakur
Senior Manager (Backup & Restore) at Pnb housing
We submit a support request and promptly receive an email from the annual support team. Overall, I find the support...
Read full review of Rubrik »
Anonymous User
Works
Very good support who helps with each question. Very fast response time.
Read full review of Rubrik »
Anonymous User
Administrator at a transportation company
Rubrik support is outstanding.
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The support will immediately take care of your concern as soon as a case is logged.
Read full review of Rubrik Go »
Anonymous User
Director of Technology at a financial services firm
Our experience with technical support has been great. We had a couple of questions in the beginning, so we interacted...
Read full review of Rubrik »
Anonymous User
Operations Analyst at Royal Bank of Scotland
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
Read full review of Rubrik »
Lee Apps
Cloud Services Manager at Tecala Group
Our experience with technical support has been really good. Feature requests are predominantly what we're asking for,...
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
Read full review of Rubrik »
Anonymous User
Lead Storage and Backup Engineer at a computer software company
The technical support in India is excellent; they are quick to respond and resolve issues.
Read full review of Rubrik »
Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
Read full review of Rubrik »

Review 1 of 30

Fausto Espinosa
Production manager at Cobiscorp
I found the technical support for SolarWinds Database Performance Analyzer very good.
Read full review of SolarWinds Database Performance Analyzer »
Moldir Shynggys
Application Security Analyst at a tech services company
I've previously emailed their support when the system went down and they replied relatively quickly although didn't...
Read full review of Samanage »
MukarramJah
Technology Lead at InfoTech Group
SolarWinds Database Performance Analyzer’s customer support has always helped us, and I rate their customer support...
Read full review of SolarWinds Database Performance Analyzer »
VIVEK PATHAK
Solutions Architect at Airtel
The solution's technical support is okay. I rate the technical support a seven out of ten.
Read full review of SolarWinds Server and Application Monitor »
Ravi Khanchandani
Founder Director at Techsa Services
Some resolutions require catering to the unique environment of customers and can take time. Otherwise, the tool's...
Read full review of SolarWinds Server and Application Monitor »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
The technical support is very good. We can access it 24/7 when we need to.
Read full review of SolarWinds Server and Application Monitor »
Naglaa ELDeeb
Assistant Director, IT Service Excellence Quality Assurance at American University in Cairo (AUC)
Whenever I have a problem or I need to ask a question, I contact the SolarWinds support team. I would rate their...
Read full review of SolarWinds NPM »
Anonymous User
Head of IT Governance Service at ITGSTORE
Technical support is okay. I would rate it three out of five. Their reaction time is not so good. You might have to...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Alex Janes
Systems administrator at a healthcare company
It is managed by our tech support team that is in-house, so we do not need their tech support help.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Senior Information Security Officer at a financial services firm
I'd rate technical support at eight out of ten. They are helpful and fast.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Enterprise Monitoring Technologies Engineer at a financial services firm
Level 1 is level 1. For many, that is sufficient. Having a number of experienced engineers on my team, when we need...
Read full review of SolarWinds Server and Application Monitor »
Satyam Kumar
Senior Security Consultant at a tech services company
The level of support provided by SolarWinds is contingent on the type of support plan chosen. The rating would be...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Network Engineer at a financial services firm
We aren't working with the SolarWinds team directly. We have local contacts, and we're very pleased with them....
Read full review of SolarWinds IPAM »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However, in the past 12 months, they have reformed their ways and it’s...
Read full review of SolarWinds Storage Resource Monitor »
Anonymous User
Founder Director at a tech services company
Customer Service: Customer service is fairly good. Technical Support: Technical support is good.
Read full review of SolarWinds Web Help Desk »
Αλέξανδρος Γκανάς
Pre-Sales Datacom Consultant at Space Hellas S.A.
The solution's technical support service response could be faster.
Read full review of SolarWinds Network Configuration Manager »
Solomon Okafor
Information and Communication Manager at Heineken
The customer service and support team is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
PC Support Technician at a educational organization
Customer Service: Good. Technical Support: Technical Support has plenty of room for improvement, knowledge of their...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Administrator at a manufacturing company
Customer Service: This is one area where SolarWinds can do better. Customer service, in terms of account renewals,...
Read full review of SolarWinds NPM »
Usman Malik
IT Consultant at a tech services company
We've been in touch with technical support in the past to help us deal with the customization of reports, which is...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT - Server Administration
Customer Service: I think it's decent although a team mate generally makes the support calls. Technical Support: In...
Read full review of SolarWinds Virtualization Manager »
Jentle Mathew
Sr.Network Engineer at NTT Security
We have not contacted technical support, it is not required in my environment.
Read full review of SolarWinds Network Device Monitor »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds Security Event Manager »
ChrisPalmer
IT Infrastructure Analyst at Textron Systems Corporation
Technical support is pretty good. In the few cases we have reached out for any support, they've been pretty...
Read full review of SolarWinds NPM »
Anonymous User
ISO at a manufacturing company
I am very satisfied with their technical support.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Systems Architect at a tech services company
The technical support offered by SolarWinds NPM is pretty good.
Read full review of SolarWinds NPM »
FAHAD ALBAZ
IT Security Architecture & Implementation Manager at Banque Saudi Fransi
Technical support is something that is very important for us. It is the number one factor. We are dealing with the...
Read full review of SolarWinds NPM »
Anonymous User
Systems Engineer at a comms service provider
Customer Service: Customer service at SolarWinds is great. I have had several issues in the past and they were...
Read full review of SolarWinds NPM »
Anonymous User
IT Manager at a computer software company
Tech support was always on top of things. I usually got a response within a couple hours of opening a ticket and once...
Read full review of SolarWinds Security Event Manager »
Anonymous User
IT Expert & Data Center Manager at a financial services firm
We haven't called the technical support team. There wasn't enough SolarWind's documentation to fine tune the system.
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

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