Compare Rubrik vs SolarWinds

Rubrik

Based on 103 reviews.

SolarWinds

Based on 396 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

Rubrik

19 reviews

Rubrik Go

6 reviews

SolarWinds NPM

16 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

11%

Government

Manufacturing Company

Educational Organization

44%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Ibrahim Hasan
Sales Manager at Beta Information Technology
Our customers primarily use Rubrik for secure backup, with a guarantee of ten million dollars in case of any attack...
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Review 1 of 2

Vijay Samant
Assistant Manager at a computer software company
I use SolarWinds Network Device Monitor for monitoring network utilization, bandwidth utilization, uptime, and...
Read full review of SolarWinds Network Device Monitor »
DeepakVyas
Global-Manager Network & communications at Secure Meters Limited
We are using SolarWinds and have all the modules with us, including NetFlow and NPM. It is primarily used for...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
We have a client who is a global logistics company, and we use NPM to manage their devices globally. These devices...
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 5

Customer Service

Boomchi Kumar
Director at Trace3
Rubrik customer support is excellent.
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JoseRodriguez6
Services Manager at TCO Latam
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
I would rate its customer service and support six out of ten.
Read full review of Rubrik Go »
Phanindar Ada
Technical Architect at YASH Technologies
The solution's technical support is really great and good support.
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Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
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Anonymous User
CTO at a tech services company
The solution's technical support is good, and they answer quickly and efficiently. However, to improve the support,...
Read full review of Rubrik Go »
Anonymous User
Vice President Information Technology at a tech services company
We faced no significant challenges while integrating Rubrik with our IT infrastructure. Their support team was...
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
Anonymous User
Administrator at a transportation company
Rubrik support is outstanding.
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Anonymous User
Sr Storage Administrator at a insurance company
Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can...
Read full review of Rubrik »
BurhanShakil
Systems Engineer at Harvard University
Rubrik support is amazing. When we are involved in upgrades we always open a ticket and there is a tech person joined...
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Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
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Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
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Anonymous User
Assistant Vice President at a financial services firm
I have found Rubrik's technical support to be extremely knowledgeable and easily accessible.
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Anonymous User
Systems Architect at a tech services company
The technical support is fantastic. You can look at the published reviews; they're right at the top, from a...
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Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
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Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
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Frederic Lhoest
Senior Technology Architect at PCCW GLOBAL
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
Read full review of Rubrik »
Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
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AhmedSamir
Systems Consultant at a tech services company
To this point, we have had no experience with technical support.
Read full review of Rubrik Go »
Anonymous User
Works
Very good support who helps with each question. Very fast response time.
Read full review of Rubrik »
Azam Abdoelbasier
SQL Server and MongoDB DBA at KVK
We contacted the technical support team for some technical questions, and the experience was very positive. They...
Read full review of Rubrik »
Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
Read full review of Rubrik »
Anonymous User
Director of Technical Services at a healthcare company
I rate Rubrik support a five out of five.
Read full review of Rubrik »
Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
Read full review of Rubrik Go »
AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »
Matthew Gill
Senior Network System Engineer at a insurance company
While this might not count as a "tool," the support methodology with Rubrik is really interesting. When we need to do...
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Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
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Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
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Anonymous User
Solutions Architect at a tech services company
Support is good now that they are done restructuring.
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Review 1 of 30

Subhajit Nag
Senior Process Associate at Tata Consultancy Services
The technical support is good from SolarWinds Virtualization Manager. The response has been fast.
Read full review of SolarWinds Virtualization Manager »
Masud Alam
Manager at Optimum Origens Inc.
They have no local representative; we rely on the customer portal, which is not proactive and takes time.
Read full review of SolarWinds ipMonitor »
Ankur_Yadav
Solution Architect at Accenture
The technical support has been a good experience.
Read full review of SolarWinds NPM »
Diego Del Pozo Saiz
Communications Technician at Grupo Antolin
It's been a long time since I've contacted the technical support team for SolarWinds NetFlow Traffic Analyzer, but my...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Olajide Olusegun
Network Team Lead at Atlas Security
The response times could improve for the support team from SolarWinds NCM. In the past, we've encountered bugs and...
Read full review of SolarWinds Network Configuration Manager »
Ravi Khanchandani
Founder Director at Techsa Services
We have used technical support many times. They're good if you escalate properly. It is an area that needs a bit of...
Read full review of SolarWinds Network Configuration Manager »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The support was not good.
Read full review of SolarWinds Network Automation Manager »
Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
RajeshB
Server and Network Monitoring Manager at a consultancy
A number of times, I have contacted SolarWinds technical support. Depending the issue, sometimes they will just ask...
Read full review of SolarWinds NPM »
Yoshiro Travezano
IM Infrastructure Specialist at Anglo American
Their support is good.
Read full review of SolarWinds NPM »
Anonymous User
Systems Architect at a tech services company
I am not sure. I'm not the person who tries to troubleshoot it. I don't think we needed much support. Only once there...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Lead Analyst at a integrator
Reaching the solution's technical support team is the biggest challenge. We don't get the support on time.
Read full review of SolarWinds Serv-U File Transfer Protocol Server »
Anonymous User
Lead Network Engineer/Business Developer at a tech services company
Customer Service: Customer service has gotten a lot better. They recently revamped that area. Technical Support: Some...
Read full review of SolarWinds NPM »
FAHAD ALBAZ
IT Security Architecture & Implementation Manager at Banque Saudi Fransi
Technical support is something that is very important for us. It is the number one factor. We are dealing with the...
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Engineer at a tech vendor
For L2 or L1 problems, we are giving the support. For the L3 level, if the issue is beyond our reach, then we contact...
Read full review of SolarWinds NPM »
Anonymous User
Systems Management at a media company
The quality of the support staff is exceptional and their dedication to improve the client’s installation is...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Administrator at a manufacturing company
Customer Service: This is one area where SolarWinds can do better. Customer service, in terms of account renewals,...
Read full review of SolarWinds NPM »
JulieZompanti
Assistant Director of Information Technology at TOWN OF CULPEPER
Although technical support is adequate, it could be better, but that appears to be the situation in the majority of...
Read full review of SolarWinds NPM »
AchmadFredericks
Director, Technical Architect at Archer Information Technology
I have not actually had to use technical support very much. I can not even count more than five instances in the span...
Read full review of SolarWinds Security Event Manager »
WILSON KEREBEI
CEO at WilCom Systems Ltd
The support for this solution is satisfactory.
Read full review of SolarWinds NPM »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Head of Network Department at a financial services firm
Technical support is okay, but it depends on the person who takes up the ticket. Sometimes we don't get the kind of...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Information Technology Infrastructure Architect at a financial services firm
We have been very pleased with technical support. They respond quite quickly and the responses are always helpful.
Read full review of SolarWinds NPM »
Anonymous User
Technology Support Engineer at a tech vendor
8/10 - there's no SLA on a ticket created, albeit they have a level of severity upon the creation of a ticket. So...
Read full review of SolarWinds Network Configuration Manager »
Furquan Qureshy
IT Manager at XYZies
I have not had a good experience with technical support because most of the time when I contact them, they first want...
Read full review of SolarWinds NPM »
Anonymous User
Technical Head at a tech services company
I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there,...
Read full review of SolarWinds NPM »
IanReilly
Manager at QMUL
In terms of technical support, I've noticed a decline in recent years. They have expanded their support teams...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Operational Lead at a government
Technical support for the product is good and they are responsive.
Read full review of SolarWinds Pingdom »
Anonymous User
Enterprise Monitoring Technologies Engineer at a financial services firm
Level 1 is level 1. For many, that is sufficient. Having a number of experienced engineers on my team, when we need...
Read full review of SolarWinds Server and Application Monitor »
Dale Partridge
Senior Executive IT Program Manager at a computer software company
Our team that has worked with technical support hasn't had any complaints. It goes pretty well.
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

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