Compare Rubrik vs SolarWinds

Rubrik

Based on 103 reviews.

SolarWinds

Based on 395 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

Rubrik

19 reviews

Rubrik Go

6 reviews

SolarWinds NPM

16 reviews

SolarWinds Server and Application Monitor

12 reviews

SolarWinds NetFlow Traffic Analyzer

11 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Government

Educational Organization

47%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Ibrahim Hasan
Sales Manager at Beta Information Technology
Our customers primarily use Rubrik for secure backup, with a guarantee of ten million dollars in case of any attack...
Read full review of Rubrik »

Review 1 of 2

DeepakVyas
Global-Manager Network & communications at Secure Meters Limited
We are using SolarWinds and have all the modules with us, including NetFlow and NPM. It is primarily used for...
Read full review of SolarWinds NetFlow Traffic Analyzer »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
We have a client who is a global logistics company, and we use NPM to manage their devices globally. These devices...
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 5

Customer Service

GopalSetia
Director- Pre Sales Enterprise Solution Architect at a tech vendor
I still need to get feedback on Rubrik's support. I think that regarding the feedback, we never faced many issues on...
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Graeme Dendy
Service manager at Datacentrix (Pty) Ltd
The solution's technical support team is pretty helpful and generally responds very quickly.
Read full review of Rubrik Go »
JoseRodriguez6
Services Manager at TCO Latam
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
Allan Skeels
General Manager at Australian Payments Plus
My experience with customer service and support was very good. They were available to help with both deployment and...
Read full review of Rubrik »
Anonymous User
Solutions Architect at a insurance company
When updates are needed everything is done through the support. When we need to upgrade we call the support, open a...
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BurhanShakil
Systems Engineer at Harvard University
Rubrik support is amazing. When we are involved in upgrades we always open a ticket and there is a tech person joined...
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AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »
Blake
Sr Systems Engineer at a manufacturing company
The technical support is excellent. I would rate technical support 10 out of 10. I work with them on an almost daily...
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Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
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Anonymous User
Operations Analyst at Royal Bank of Scotland
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
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Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
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Shaik-Burhan
System Engineer at Tahaluf
The technical support is okay. We do not face many problems. We solve all our issues.
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Nathan Monk
Managing Consultant at a consultancy
Rubrik’s technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are...
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Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
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Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
Read full review of Rubrik »
Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
Read full review of Rubrik »
Anonymous User
Assistant Vice President at a financial services firm
I have found Rubrik's technical support to be extremely knowledgeable and easily accessible.
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Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
Any of the few customer issues were promptly solved by the support. We had internal training through videos offered...
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Anonymous User
Works
Very good support who helps with each question. Very fast response time.
Read full review of Rubrik »
Sheldon Mollineau
Senior system Engineer at Thomas Jefferson University Hospital
When you sign a contract with them, support is a part of the package. Their tech support was very knowledgeable. They...
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Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
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Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
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Anonymous User
Domain Specialist infrastructure& platforms
The tech support is extremely helpful.
Read full review of Rubrik »
Anonymous User
Network Specialist, Information Technology at a university
Support is very friendly, easy to work with, and showed great expertise in the product.
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Johnny Bozeman
Principal at a venture capital & private equity firm
Since the time I've used it, I never had to call their support. I didn't have any issues with it.
Read full review of Rubrik »
Anonymous User
Director Data Center Operations at a healthcare company
The technical support is good. They will escalate quickly if it is needed.
Read full review of Rubrik »
Anonymous User
Sr. Systems Engineer at a tech services company
Customer Service: Very good, almost a 10 out of 10. They are among the very best vendors we've worked with. Technical...
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Anonymous User
CTO at a tech services company
While the support is generally good, there have been instances where response times could have been quicker, but...
Read full review of Rubrik »
Matthew Vallandingham
Systems Administrator at Churchill Downs
We have had training sessions. We used customer support once, and they resolved the issue immediately.
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Ibrahim Hasan
Sales Manager at Beta Information Technology
Customer service and support for Rubrik are rated an eight out of ten, indicating a good level of responsiveness and...
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Review 1 of 30

Ravi Khanchandani
Founder Director at Techsa Services
The technical support from SolarWinds Server Configuration Monitor has not been used often, but whenever we have used...
Read full review of SolarWinds Server Configuration Monitor »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
SolarWinds is excellent with its presets and typically requires an implementation partner, which is beneficial since...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Technical support is excellent. SolarWinds wants its partners and resellers to succeed. They give you all the...
Read full review of SolarWinds NPM »
Jayesh Ramaiya
Network Analyst at RAMAIYA LTD
The solution’s customer support is not very good.
Read full review of SolarWinds NPM »
Erick Kahozi
Network Engineer Coordinator at a mining and metals company
We have a person in-house that will bring issues to our attention, and if we need to, we will escalate to support.
Read full review of SolarWinds Network Device Monitor »
Ravi Khanchandani
Founder Director at Techsa Services
We have used technical support many times. They're good if you escalate properly. It is an area that needs a bit of...
Read full review of SolarWinds Network Configuration Manager »
Umair (Abu Mohaymin) Akhlaque
Enterprise Solutions & Services Head at Duroob Technologies
Technical support is okay. The only problem that they have is that last year they had a security hack issue. That is...
Read full review of SolarWinds NPM »
Muhammad Asif
Consaltant at a consultancy
The technical support from SolarWinds for this solution is average, in my opinion, and the response times could...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anil Rao
Vice President Delivery & Operations at Rezilyens
I found that the technical support from SolarWinds was not really very good. Technical support is a bit difficult....
Read full review of SolarWinds Web Help Desk »
RajeshB
Server and Network Monitoring Manager at a consultancy
The support could be improved. Within the last two, three years, I would say the support has declined. It has...
Read full review of SolarWinds NPM »
Rafal-Stas
CEO at Greeneris Sp. z o.o.
The solution's technical support is helpful. I rate the technical support a nine out of ten.
Read full review of SolarWinds Security Event Manager »
KhalidOmer
Data Center Engineer at a retailer
I am satisfied with the solution’s technical support.
Read full review of SolarWinds Server and Application Monitor »
John Yuko
Assistant Manager ICT - Projects at I&M Bank Ltd
The only point when we needed to seek consultation was for integration with Solaris. We got help and feedback from...
Read full review of SolarWinds AppOptics »
KhalidOmer
Data Center Engineer at a retailer
The technical support is good. They are very responsive. I would rate it an eight out of ten.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Manager, Enterprise Monitoring at a healthcare company
In general, the technical support is great. Around new major releases, you do experience longer waits; and every so...
Read full review of SolarWinds NPM »
George Nel
Instrumentation Superintendent Systems at a mining and metals company
Technical support is good. All of the issues I had were addressed by the support team within hours. They are helpful...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a mining and metals company
SolarWinds NPM technical support is very responsive. They're available by phone, which is a plus.
Read full review of SolarWinds NPM »
Anonymous User
Quality Control/ Clinical Research Associate at a pharma/biotech company
I have contacted the support from SolarWinds Security Event Manager and they are good.
Read full review of SolarWinds Security Event Manager »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds Security Event Manager »
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
We have been in contact with technical support and they are good.
Read full review of SolarWinds NPM »
JulieZompanti
Assistant Director of Information Technology at TOWN OF CULPEPER
Although technical support is adequate, it could be better, but that appears to be the situation in the majority of...
Read full review of SolarWinds NPM »
Anonymous User
Vice President, SaaS Operations at a computer software company
The technicals support is fair. I would rate them a three out of five.
Read full review of SolarWinds NPM »
Anonymous User
Managing Director at a consultancy
SolarWinds is a traditional software company, which means that you can get help from them.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Sr. Systems Administrator at a manufacturing company
I would give technical support a rating of 7 out of 10. When I get on the phone with a support engineer, I'm usually...
Read full review of SolarWinds NPM »
Dale Partridge
Senior Executive IT Program Manager at a computer software company
Our team that has worked with technical support hasn't had any complaints. It goes pretty well.
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
I do not have direct experience with customer service, yet, according to my customers, the support is quick and meets...
Read full review of SolarWinds Hybrid Cloud Observability »
Andrew Njagi
Communications and Networks Engineer at a transportation company
The solution's technical support is okay, but we don't have an SLA, and sometimes the response times are very slow.
Read full review of SolarWinds Security Event Manager »
Solomon Okafor
Information and Communication Manager at Heineken
The customer service and support team is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Infrastructure Manager at a recreational facilities/services company
I have not used technical support for Passportal.
Read full review of SolarWinds Passportal »
Anonymous User
Level 2 Help desk Support Analyst at a retailer
It's great.
Read full review of Dameware Remote Support »

Review 1 of 30

Technical Support

No Data Available

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