Service and Support
SolarWinds NetFlow Traffic Analyzer's customer service and support varies, with some praising it as excellent, knowledgeable, and quick, while others criticize response times and the reliance on less experienced level 1 engineers. Users in specific regions report inadequate support. Some teams find the support complex, with suggestions for premium subscriptions for quicker assistance. Many rate it good, noting improvement needs in response time and expertise, with numerous users rating support between three and eight out of ten.
Deployment
Some found SolarWinds NetFlow Traffic Analyzer's setup straightforward, taking a few hours, while others experienced complexity, needing deep technical understanding. Many reported easy deployment with minimal resources. Some described it as complex, involving multiple servers and configurations. Most indicated a few hours to a couple of weeks for complete setup. Initial configuration challenges were noted, particularly for large networks, but many users praised its user-friendly interface once familiar with its operations.
Scalability
SolarWinds NetFlow Traffic Analyzer is considered scalable, with many users highlighting its potential for large and enterprise-level deployments. Scalability often depends on licensing and additional architecture, but users note potential costs associated with expansion. While praised for handling extensive node networks, some organizations find scaling complex due to hardware limits. It's suitable for medium to large enterprises, with licensing based on interfaces or ports, and several users rate its scalability highly, despite the expenses involved.
Stability
Most users find SolarWinds NetFlow Traffic Analyzer stable, rating it between seven and ten out of ten in terms of stability. Some experience occasional issues, such as service crashes or environmental impact on performance, especially with large databases. Despite these challenges, many stick with it due to its reliability and long market presence, using it effectively within their environments.