Compare SAP vs SDL

SAP

Based on 1461 reviews.

SDL

Sample Customers

SAP Service Cloud

INICOM, Dulux

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

Popular Solutions

SAP S/4HANA

50 reviews

SAP ERP

31 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

19%

Computer Software Company

14%

University

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

No Data Available

Customer Service

George Mukira
ICT Consultant at Spring Training & Consulting
I think technical support is okay. They should be more focused on updating the knowledge transfer for people who have...
Read full review of SAP HANA »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
We submitted multiple requests to SAP for technical support, and their response was quite good.
Read full review of SAP S/4HANA Cloud »
Chakrapani Mishra
Practice Head at Arete Global
The customer service and support are good.
Read full review of SAP S/4HANA »
Imran Rafi
SAP HXM & Integration consultant at Kaar Technologies
My experience with the customer service and support team is a bit of a mixed experience. Sometimes they respond...
Read full review of SAP Replication Server »
Hyunwook Kang
IT Director at Dfocus
The technical support services need improvement in terms of speed.
Read full review of SAP Analytics Hub »
Manish Chhatbar
SAP finance practice at Inteliwaves
The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which...
Read full review of SAP ERP »
Imran Hafeez
Manager IT at a educational organization
Technical support from SAP is very good, and I would rate it nine out of ten.
Read full review of SAP HCM »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
It is difficult to receive the correct answer from the support. I rate the support from SAP S/4HANA Cloud a four out...
Read full review of SAP S/4HANA Cloud »
YS Gadaputi
Competency Manager at Yash Technologies
SAP stands out, especially in leading ERP applications worldwide. It offers excellent support services. It also...
Read full review of SAP SuccessFactors Learning »
Ashaylin Govender
Applications Specialist at Bidvest Tank Terminals
I wouldn't say that the technical support is the greatest. They take quite a long time to respond to issues.
Read full review of SAP HCM »
Anonymous User
usiness Intelligence and Data ?arehouse Section Head & Pre-sales
A seven out of 10, because support engineers for BO should be coming from technical background. The consultants for...
Read full review of SAP BusinessObjects EPM [EOL] »
Laxmikanth Karunamoorthy
Principal Information Technology Consultant at NTT DATA
The customer support is good.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Business Intelligence Functional Manager BU SAP at a tech services company
One of the great things about SAP is the information that is available. When you have a problem, SAP is very quick to...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior HCM Consultant at a tech company
Technical support is 6/10.
Read full review of SAP ERP »
Anonymous User
Works at a logistics company
This solution has excellent support and customer service. It is the best compared to other vendors that I have dealt...
Read full review of SAP Analytics Cloud »
Anonymous User
Software Engineer - Data at a energy/utilities company
The community support needs to be better. I haven't been impressed with it. In general, it just needs better support.
Read full review of SAP HANA »
Anonymous User
Principal Consultant at a tech services company
Technical support has been great. I have not been in a situation where I had difficulty getting in touch with people...
Read full review of SAP Business ByDesign »
Anonymous User
Developer at a retailer
It's less than manageable, as since the closure of SAP offices which included the original development team of...
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
Data Science Manager at a comms service provider
I am not so satisfied with the technical support because I am opening cases but it's taking too much time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Associate Consultant at a tech vendor
Technical support is very good. We can raise an incident with SAP, in the SAP portal, and they respond based on the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Carlos Guzman
CEO at CJG Consulting
Technical support used to be better. They seem to be less proactive than they were before. Previously they were very...
Read full review of SAP S/4HANA »
Anonymous User
SAP HCM/SuccessFactors Consultant at a tech services company
SAP does its technical support very well.
Read full review of SAP HCM »
OliviaKleine
IT Team Assistant for Integrity and Compliance at TUI Group
Signavio's technical support is very good. They are very nice, helpful, and fast in replying. It is not the case, as...
Read full review of SAP Signavio Process Manager »
Thomas Kuhn
Head of CoE Process Management at a healthcare company
We are very happy with the technical support. They are fast and the team is competent.
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior MIS Project Manager at a tech services company
The technical support is good so is rated a six out of ten.
Read full review of SAP Analytics Cloud »
-Rakesh Yadav
Senior SAP Hybris Consultant at Freelance
The customer support is good. Normally they keep asking about the incident or support ticket. Their team will contact...
Read full review of SAP Commerce Cloud »
Anonymous User
Technical Manager at a energy/utilities company
There have been some instances of insufficient technical support.
Read full review of SAP Replication Server »
Anonymous User
Executive Director at a tech services company
The technical support is quite good.
Read full review of SAP HCM »
Micky Ba
SAP technical consultant at N
The technical support team is very professional.
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Data Warehouse Manager at FLYERALARM
Customer Service: Difficult. There is a story that SAP received a list with 150 bugs in SAP BW in combination with...
Read full review of SAP NetWeaver Business Warehouse »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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