Compare SAP vs SDL

SAP

Based on 1470 reviews.

SDL

Sample Customers

SAP Service Cloud

INICOM, Dulux

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

Popular Solutions

SAP S/4HANA

49 reviews

SAP ERP

27 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

No Data Available

Customer Service

Diaa-Hussein
Chief Information Officer at Evergrow Group
Customer service and support's response time is really long. The ticketing system and the support cycle are very...
Read full review of SAP S/4HANA Cloud »
Srini-Dhanaraj
Founder & CEO at imfine.club
The solution's technical support was from a third-party company, and I found that they lacked in the area of...
Read full review of SAP S/4HANA »
Diwakar Loshali
Global Head HR Tech & Operations at a manufacturing company
The technology is changing quickly and the solution requires support but it's not forthcoming. They say, "This is the...
Read full review of SAP SuccessFactors »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
The support I have received from SAP S/4HANA Cloud has been good. I rate the support from SAP S/4HANA Cloud an eight...
Read full review of SAP S/4HANA Cloud »
Shreyas K M S
Systems Architect at NetApp
SAP has a portal where we can file trouble tickets and 24/7 call centers. We can log in or call them any time to get...
Read full review of SAP CRM »
Chris Biemans
Senior ICT Consultant at CGI Inc
Everything went well in terms of support. In general, I am pleased with the technical support.
Read full review of SAP NetWeaver »
Andrea González
Business Consultant at ITIS
I have not used the support from the vendor.
Read full review of SAP SuccessFactors »
Anand_Kumar
Enterprise Architect at DXC Technology
The technical support is good. I haven't seen any issues.
Read full review of SAP NetWeaver Enterprise Portal »
Kumar Madhur
Service Delivery Project Manager at HCL Technologies
From a support perspective, SAP Business Warehouse is quite a complex module. If an issue comes during BAU, it is...
Read full review of SAP Business Warehouse »
Pratibimb Dwivedi
Director at HumanAI
I have experience with the solution's technical support of SAP, and it takes a long time to get help from SAP. It is...
Read full review of SAP Cloud Platform »
Anonymous User
SAP BO/BW Consultant at KIIT University
Customer Service: Very Good Technical Support: Excellent
Read full review of SAP BusinessObjects Business Intelligence Platform »
KarthikM2
Technical Analyst at Infsys
When we have an issue that we can't resolve internally, we raise an incident ticket through the SAP support system....
Read full review of SAP Master Data Governance »
Anonymous User
Group Learning and Development Specialist at a manufacturing company
I have contacted the solution's technical support, and I feel that though they are professional, they weren't very...
Read full review of SAP SuccessFactors Learning »
Anonymous User
AVP IT at a construction company
The technical support from SAP is commendable. However, the support process involves different levels. Level one...
Read full review of SAP Process Orchestration »
Thomas Kuhn
Head of CoE Process Management at a healthcare company
The technical support is excellent!
Read full review of SAP Signavio Process Manager »
Anonymous User
Manager, Development at a computer software company
7/10
Read full review of SAP Crystal Reports »
StephanSiegwart
Process Engineer at Swissgrid
In most of the cases, technical support has been quite quick. Not always, but what I liked is that when I had a...
Read full review of SAP Signavio Process Manager »
Anonymous User
Data Warehouse Manager at FLYERALARM
Customer Service: Difficult. There is a story that SAP received a list with 150 bugs in SAP BW in combination with...
Read full review of SAP NetWeaver Business Warehouse »
ArifKundi
Chief Executive Officer at Biz Tech Resources
We've primarily relied on the local implementers for support, and there are challenges whenever they need to refer...
Read full review of SAP S/4HANA »
Samuel Hon
IT Manager at Chun Wo Construction
I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually....
Read full review of SAP ERP »
Anonymous User
Head of Product Operations Planning at a pharma/biotech company
Technical support is available anywhere, and it's easy to find.
Read full review of SAP ERP »
Anonymous User
ICT Consultant, CEO, Entrepreneur at a tech services company
SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a...
Read full review of SAP ERP »
Anonymous User
Senior Engineer
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP IQ »
Belinda Pearson
SAP specialist at Dis-Chem Pharmacies Ltd
In all honesty, I must admit that I haven't had any direct interaction with SAP's technical team. The credit for the...
Read full review of SAP HCM »
Anonymous User
Sr software Engineer at a tech services company
5/10 - SAP response is very poor for this product.
Read full review of Sybase Afaria [EOL] »
GopalaKrishna
Head of Supply Chain Management at a consultancy
We contacted the solution's tech support for a few issues while running multiple processes on a single server. Their...
Read full review of SAP Process Orchestration »
Andrew-Lim
Managing Director at Optus
I'm not aware of any major things for which we had to go back to Signavio. The whole platform just works. The issues...
Read full review of SAP Signavio Process Manager »
Anonymous User
Associate Consultant at a tech vendor
Technical support is very good. We can raise an incident with SAP, in the SAP portal, and they respond based on the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Thales Azevedo
Gerente de BI at a government
Technical support for the most part has been very good. We've had a positive experience and we are quite satisfied...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Enterprise Architect at a energy/utilities company
Very good.
Read full review of SAP Business Suite »

Review 1 of 30

No Data Available

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.