SAP ERP Reviews

Vendor: SAP

4.0 out of 5

104 reviews
86% willing to recommend

4,253 followers

What is SAP ERP?

SAP ERP addresses the core business software requirements of midsize and large organizations in all industries and sectors. SAP ERP includes four individual solutions that support key areas of enterprise resource planning: human capital management, financials, operations, corporate services.

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SAP ERP is the #1 ranked solution in top ERP solutions. PeerSpot users give SAP ERP an average rating of 8.0 out of 10. Based on the analysis of the 104 most recent SAP ERP reviews, the overall sentiment is positive, with a sentiment score of 6.8. SAP ERP is most commonly compared to SAP S/4HANA: SAP ERP vs SAP S/4HANA. SAP ERP is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 14% of all views.

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Featured reviews

Srinivasan Kuppuswamy

Founder Partner & Chief Consultant at Sagesse Abundance

The solution is not ready for the current e-commerce environment. Its was built for large enterprises who need to predictably optimize their human, material, and financial resources. ERP has evolved and businesses are changing. There are not many large corporations. Most are small enterprises with the capabilities of large enterprises through networking and platform integration. Some companies promote products but get things done with other enterprises as a network. Companies do not want to create new capacity but want to leverage existing capacity with innovative products. They do not want to spend resources on duplicating capacity or facilities. I do not think any ERP product is ready to support this environment so ERPs as a whole might end up being used for back-office functions only. It is not easy to evolve an ERP product because its intent is to integrate functions and processes within an organization. Whereas, in the new business model, processes are not limited to one's own enterprise but cut across different enterprises. There is no enterprise solution as this point in time for the current e-commerce environment so companies must integrate with many solutions.

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Desmond Festus

Senior Officer ERP at Swakop Uranium

We have never had a bad experience with this solution, except for how the system is over-customized. When customizing, it bypasses the standard protocols, and SAP is not a very dynamic system. It's static, and rules drive it. So when the system does not allow the creation of custom codes to bypass protocols, it becomes slightly offsetting because the system no longer functions as an SAP system. This information is based on the current features provided at our company. Additionally, we would love more integration with the functions we need. For example, the core SAP is minimal. It runs basic things, but we would like the inclusion of contract management and warehouse management in the deployed standard releases and not as add-ons. The add-ons are costly, and companies don't want to purchase them. However, if the add-ons were free, it would be great.

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VishalChopra

VP Global Sales and Marketing at VC ERP CONSULTING PRIVATE LIMITED

I rate SAP ERP's initial setup a seven to eight on a scale from one to ten, where one is difficult, and ten is easy. It is not easy to implement SAP ERP because it's not a one-sided affair and requires joint efforts from SAP's partner and the tool's customer, making it a two-way effort or a joint effort. If you use SAP ERP with SAP Best Practices, then I would rate the initial setup a ten out of ten. SAP offers users multiple options and allows SAP ERP to be deployed on the cloud. SAP ERP's latest or newer versions are all on the cloud, but it can also be deployed on an on-premises model. The solution can be deployed in four to five months. Depending on the requirements of my company's client, the product's deployment team varies anywhere between five to twelve people.

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SAP ERP mindshare

As of November 2024, the mindshare of SAP ERP in the ERP category stands at 21.6%, down from 22.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

SAP ERP offers integration across departments, customizable workflows, and robust financial management. Users praise its stability, scalability, and comprehensive coverage of business processes. Features such as demand planning, real-time reporting, and automation in procurement are notable. The platform supports diverse industries, allowing multi-currency transactions and seamless integration with third-party software. It excels in data integrity and provides centralized systems, reducing redundancy and enabling effective resource management. High versatility and industry-specific configurations enhance its value.

"Its customer support is highly rated, and the technical support provided by SAP is considered very good."
"The system's reliability has supported our day-to-day operations effectively without significant interruptions."
"The best feature of SAP ERP is the full integration."

Room for Improvement

SAP ERP requires improvements in user interface, user-friendliness, and integration with other systems. Pricing is high and needs adjustment. Technical support response times are lacking, and the initial setup is complex. Reporting and analytics capabilities should be better. Customized development and configurations are costly, creating challenges for smaller businesses. The system's complexity demands extensive training. Improvements in mobility, flexibility, and modernizing legacy components would enhance usability and efficiency.

"The initial setup was challenging initially. People did not understand much about what SAP could do."
"The product is less intuitive and cumbersome for certain tasks."
"The solution's graphical user interface (GUI) is outdated and could be improved."

ROI

SAP ERP enhances inventory management and accountability, impacting all business areas and automating tasks which boosts efficiency and reduces costs. Some organizations noticed returns through savings and budget control, though the timeframe for ROI varies, with some experiencing returns within three years. Automation benefits free up resources, while data analysis with BI tools like Tableau can optimize operations further. However, opinions differ with some not yet observing tangible returns despite its long-term investment potential.

Pricing

SAP ERP is often described as costly, with implementation costs typically ranging up to $1.5 million. Users report an annual licensing model, with expenses varying based on user count and business needs, often starting around $200,000. Costs are influenced by the choice of on-premises or cloud-based solutions. While many consider the pricing high compared to competitors, some find it justified by the solution's comprehensive capabilities and support offerings.

"Licensing can vary, but for educational institutions, there are often favorable conditions."
"SAP ERP is an expensive tool."
"The product has high pricing."

Popular Use Cases

Organizations primarily use SAP ERP for comprehensive enterprise management, integrating various business functions such as finance, logistics, procurement, production, and sales. They leverage modules like Materials Management, Master Data Governance, and Human Capital Management to ensure data consistency, streamline processes, and enhance productivity. Many industries, including manufacturing, healthcare, and agriculture, utilize SAP ERP for improved business operations, regulatory compliance, and business process improvements, often deploying both on-premises and cloud configurations.

Service and Support

Customers find SAP ERP customer service to be generally satisfactory with some describing it as very good. Technical support varies, with ratings expressing both satisfaction and dissatisfaction. Some appreciate the knowledgeable and responsive assistance, while others cite delays and inefficiencies. Support from local partners and external consultants is common. Ratings for technical support range from 2.5 to 10 out of 10, indicating mixed experiences. Live chat and different priority levels impact response times.

Deployment

SAP ERP's initial setup is described as complex, with data conversion and customization necessary to fit each company's needs. Many companies needed external consultants and significant time for deployment. The process involves intricate planning, coordination, and setup to manage business processes and systems. Companies with experienced teams found the setup more manageable. Despite documented procedures helping future installations, the complexity remains a challenge for some, requiring substantial resources, planning, and expertise.

Scalability

SAP ERP is predominantly praised for its scalability, with many users highlighting its ability to handle large user bases seamlessly. Some report needing initial adjustments for optimal performance, while others note SAP's strong reputation in scaling for extensive operations. A few reviewers experienced minor difficulties, particularly with on-premise setups, but most found expanding the system surprisingly straightforward. The majority consider scalability impressive, giving high ratings and citing its appropriateness for large-scale enterprises.

Stability

Users report SAP ERP is stable with minimal issues like bugs or downtime. SAP ERP is reliable for daily operations as long as configurations and infrastructure are well-set. Some older versions may present challenges, but newer versions show improved performance. Ratings indicate high stability marks, often nine or ten out of ten. Certain environments, like on-premise setups, may require additional considerations for optimal stability. Issues may occur when scaling, especially with complex integrations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

14%

Computer Software Company

12%

Retailer

Financial Services Firm

University

Educational Organization

Energy/Utilities Company

Healthcare Company

Construction Company

Government

Comms Service Provider

Real Estate/Law Firm

Media Company

Legal Firm

Wholesaler/Distributor

Insurance Company

Non Profit

Transportation Company

Pharma/Biotech Company

Hospitality Company

Performing Arts

Logistics Company

Consumer Goods Company

Outsourcing Company

Recreational Facilities/Services Company

Engineering Company

Marketing Services Firm

Mining And Metals Company

Aerospace/Defense Firm

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SAP ERP customers

B&G Manufacturing, Unilever, Life is good Inc., Joy Global Inc., City of Cape Town, Bhopal Municipal, Corporation (BMC), adidas Group, Butcher & Packer Supply Company, Franklin Valve L.P., Evoshield, Prime Meats, a Norsan Group company, EMC Corporation, Varian Medical Systems Inc., FC Bayern Mªnchen AG, AkzoNobel Chemicals B.V., T¾V Rheinland, Pacific Drilling S.A., Fire & Rescue New South Wales, University of Amsterdam, Pa_alon S.A.