SAP ERP Reviews

It is easy to use for someone only if they are trained and have the skills to use it. For those having no experience with the solution, it's almost impossible for them to use it. There is a need and requirement for some training to be provided to those planning to use the solution. Presently, the solution's interface is not intuitive.

I have been working with SAP ERP for ten years. I am currently working on SAP ERP EHP 7. I am a customer of the solution.

It is a stable solution.

Around 200 people in my company work with the solution.

The solution's technical support is fine. They do help users to sort out the issues related to the solution. I rate the technical support an eight out of ten.

The last time we faced an issue using the solution, it took the technical support team a while to resolve it, but I think it is because it was not on a production system but on a test system to which they give low priority. However, I felt the technical support team should have provided me with the appropriate assistance even though the product was used in a test environment. Also, I always try to avoid seeking help from the technical support team as I prefer looking for documentation, or I seek support from my peers.

Positive

Previously, I worked with a product from Microsoft. I wouldn't say that Microsoft's product was better than SAP ERP. However, I would say that Microsoft's product had more capacity, processes, and functionalities than SAP ERP, which was meant to support small businesses. But, SAP ERP has much more specialized features suitable for bigger industries.

The solution's deployment process was easy for me since I have experience in deploying it. However, it may not be straightforward for someone else. Since it is not a PnP device and there are so many moving parts, there is a high chance of the person involved in its deployment process making a mistake. But, over time, one gets to know and learn what to do when something happens. Even though issues are there in the solution, I am able to use it after fixing it.

I was not a part of one of the latest instances involving the implementation process of the solution, but I have carried out the implementation process in many other places. So based on my experience, the implementation process takes about six months.

Our company has experienced a return on investment using the solution. Some people in my company look into the areas related to the solution.

The pricing is based on the license per user, which I think makes the solution a bit costly, especially for Africa and Kenya. The price for the solution is the same for everybody, so they are able to generate the same revenue from companies in Europe. Basically, the prices of the solution are high, and we don't have that much revenue. We have to choose a mix of licenses for SAP ERP, so we can't choose just one type of license. Even though the mix of licenses has both expensive and cheap ones, one has to buy the expensive ones since there is a minimum ratio to be considered while purchasing their licenses. Additionally, our company had to pay 22% of the amount for the solution's licenses for maintenance and support.

We decided to move to SAP S/4HANA from SAP ERP since we wanted an upgrade, and it had to be done someday. Also, we felt that SAP ERP will get discontinued at some point.

Since it is a superior product in terms of its functionalities to my company, I rate the overall solution a nine out of ten.

We use SAP ERP for running the entire business enterprise. Most large companies run an ERP for their supply chains. Starting from taking orders all the processes through to delivery, such as finance.

The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board.

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

I have been using SAP ERP for approximately 20 years.

SAP ERP is reliable and stable.

The solution is highly scalable.

There are different levels of support, with some requiring additional fees. I am not happy with any of the support I have received from SAP ERP.

The initial implementation is very complex. It is a very large complex system.

SAP ERP is a complex system, it takes a lot of people to maintain it. Depending on many factors of the implementation environment would determine the number of required maintenance or support staff. However, at least eight to ten people are the minimum required only to maintain and support SAP ERP. This number does not include the business or functional side of the operation of the solution, this number is only for the infrastructure side.

The solution can cost approximately $1 million a year for maintenance for a small-size company and can grow from there. Approximately $1 million is needed for a good-size company.

SAP ERP is one of the best solutions. It's complex, but it can do a lot of things. If you are considering implementing SAP ERP, make sure you have a business process straight before you implement such a large solution. Streamline your business process and try to achieve standardization, instead of trying to customize things, use industry standards.

I rate SAP ERP a seven out of ten.

I use all of the modules offered by SAP ERP, like MM, PP, QA, PM, and FICO.

SAP ERP is one of the most well-integrated solutions with all of the applications in my company, making it one of the most advantageous traits of the product.

Though SAP ERP's FICO module is a strong part of the product, its integration capabilities can be made stronger. SAP has a multiple integration table. If an entry is made in any of the modules in SAP, then its effect is required to reflect on all the other modules directly. All the entries made by a user should go in SAP ERP's FI module.

I have been using SAP ERP for eleven years. I am an end user of the solution.

SAP ERP is a very stable product.

It is a scalable solution.

More than 100 people in my company use the product.

The solution's technical support is very good. I rate the technical support a ten out of ten.

Positive

The product's initial setup phase was difficult as special people were required for the installation since it is an ERP software and not any hardware product.

A specialized person is required to deploy each module of the product. My company uses six modules of the product, so we need six different people to take care of the deployment of each module.

As it is an ERP product, the deployment part may take a long period of time to complete. The product deployment is usually taken care of as a part of a project.

The solution is deployed on an on-premises model.

My company has an implementation team to take care of the product in our company.

The price of SAP ERP is much higher when compared to the other products in the market. My company makes early payments towards the licensing costs attached to the product. There are no additional costs apart from the charges paid toward the subscription-based license offered by SAP.

As SAP ERP is a stable product, if its user has a good infrastructure, it is not difficult to maintain the product.

SAP ERP is a stable product, and if a user wants any customization to be done, which is not covered under the standard application offered by SAP, then you can make the changes to it.

I have seen how SAP S/4HANA has good features, so I suggest users try it.

I rate the overall tool a ten out of ten.

My experience is in finance and logistics. We use it for Treasury accountants, GL (General Ledger), Accounts Payable, Accounts Receivable, etcetera. It's actually with the SAP solution, maybe for treasury banks, managing bank accounts, and other solutions within SAP ERP.

The integration is a valuable feature. Actually, in S/4HANA, the most valuable part for me is the Universal Journal because, in one table, you have all financial topics or financial data. So it's very easy to report and manage this information and consolidate, for example, the intercompany transactions and manage treasury cash flow. For me, the most important part is the Universal Journal.

There is room for improvement in the integration of the solution, especially in the payroll area. Usually, mid-sized companies need a separate solution for payroll because the existing parts are from a different system. So, many companies require better integration of payroll into the ERP, especially for small and mid-sized companies.

I have been using SAP ERP for ten years, and currently, our company is the partner.

The solution is very stable.

The scalability of SAP ERP is very good, allowing companies to grow and expand their operations in various areas and industries. The scalability is the best.

Customer service and support are good.

Positive

The initial setup of SAP ERP is very easy because it provides best practices and building blocks. In the last version, it has greatly improved. For example, the user experience is now completely for the user. Users do not require training because the latest version of SAP HANA is very easy to use.

There is ROI in three years of business operations.

SAP is now the cheaper option, but if you compare pricing and the scope of the solution, SAP is the best option in terms of pricing because the scope is more comprehensive than other cloud solutions.

Overall, I rate the solution a nine out of ten.

We are using SAP ERP for typical ERP use cases.

The solution can be deployed on the cloud and on-premise.

The solution has helped organizations with the integration of other systems.

The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market.

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

I have been using SAP ERP for approximately 10 years.

I rate the stability of SAP ERP a ten out of ten.

I rate the scalability of SAP ERP a ten out of ten.

I rate the support of SAP ERP a nine out of ten.

Positive

The initial setup of SAP ERP is complex. However, if you have a good team it can be easier.

The deployment time can depend on the size of the company.

I have received a return on investment using SAP ERP.

The price of SAP ERP is high, but it is worth the money. The maintenance and support can be expensive. There should be a different price model for businesses that are not as large to be able to afford it.

If the price of the solution was less it would be able to reach more of my customer.

I rate the price of SAP ERP a three out of ten.

I rate SAP ERP a nine out of ten.

Our company uses the solution within our European branch for ERP functionality such as configurations for sales, purchases, and production. 

We have 15,000 users across various departments including IT, sales, and business development. We are planning to upgrade to the newest version soon. 

The solution can easily be standardized across processes. 

Customizations are a bit expensive. 

I have been using the solution for fourteen years. 

The solution's stability is perfect across our 15,000 users. 

Any stability issues are likely caused by manual configurations that do not have correct master data to run properly. 

Technical support is not very good so I rate it a seven out of ten. 

Neutral

We previously used Infor but switched because we needed a global solution. 

The setup is difficult so implementation consultants are needed. 

We utilized consultants for our first implementation and it took eighteen months. Our internal team included ten IT specialists and ten business development staff.

Typical rollouts include a team of 20-30 people. 

The solution is expensive so I rate cost a five out of ten. 

To save costs, use the standard solution with few customizations and ensure your data is good quality.  

I rate the solution a seven out of ten. 

Our primary use case for the product is managing financial operations, expense control, asset management, and HR operations. We leverage various modules, including the travel management system, to streamline these processes across our institution.

One of the platform's most beneficial features is the holiday request system accessible through the SAP portal. It offers an intuitive and efficient way to handle administrative tasks like budget checks and other requests.

The product is less intuitive and cumbersome for certain tasks. Additionally, integrating with other systems has been challenging due to customization needs, which may not entirely be the system's fault but rather our internal processes and integrator choices.

I have been using SAP ERP for ten years. 

The product is stable, with minimal instances of glitches or performance issues. The system's reliability has supported our day-to-day operations effectively without significant interruptions.

The product has been highly scalable for our organization. We've expanded its usage seamlessly by adding additional nodes and have encountered no significant issues regarding system speed or responsiveness.

Deploying the product in our institution was a complex process that spanned several years due to our large organizational size and intricate business processes. Each customization and deployment phase required careful planning and execution to ensure compatibility with our specific requirements.

The vendor team demonstrated high expertise and provided valuable insights during the deployment process.

Implementing SAP ERP has significantly enhanced efficiency by automating administrative tasks such as holiday requests and monthly reporting. This has freed up resources and streamlined processes, leading to tangible time and cost savings across various departments.

For other organizations considering SAP ERP, it's essential to be aware of the setup costs, which can be substantial. Licensing can vary, but for educational institutions, there are often favorable conditions. It's important to thoroughly evaluate the total cost of ownership, including future licensing fees.

We evaluated other options such as Oracle ERP and Microsoft Dynamics. However, SAP ERP was selected for its robust functionality and ability to meet our specific needs.

I recommend SAP ERP, particularly for large organizations with standardized processes. Its robust customization capabilities and comprehensive feature set make it suitable for managing complex business operations effectively.

I rate it a seven out of ten. 

We use the tool's HCM modules for human resources. If I want to see the employee master data, I can view or edit it. I can also use it to check the time and leave management modules to see how many employees are taking leave and their working hours. These are the main functions I've been using it for in day-to-day business operations.

The solution has made the most significant impact on our human resources function, specifically in HR operations and HR analytics. One feature of SAP ERP that I found most valuable is its use of codes for accessing specific functions.

For instance, using codes to view employee master data was helpful. The processing time was lengthy when dealing with a large amount of employee data. I believe SAP ERP could be faster, especially considering that my laptop's RAM is relatively low despite having a good processor. This delay in processing becomes particularly noticeable when dealing with thousands of employee records.

The tool's multi-integration system capability is good. The P30 module, which consists of employee master data, is connected to all the other modules.

The benefits of using SAP ERP are significant. All employee data is centralized at the backend, ensuring easy access and management. One of the key advantages is real-time updates. For example, changes made in the master data automatically reflect across all other HR modules, such as attendance, learning and development, training, and performance appraisal. This integration eliminates the need for manual updates and reduces the risk of data duplication or loss.

The product can be a little slow when dealing with thousands of employee data.

Stability-wise, the tool is quite stable. It works in uncertain environments and functions well on office Wi-Fi and other Wi-Fi networks. I can generate reports, download them, and save them in a self-formatted manner. This is quite helpful as it's compatible with Microsoft tools like Microsoft Teams and OneDrive, making it easy to share the reports. 

The tool is scalable. My company has around 2,000 employees. 

I haven't contacted technical support yet. 

The tool is easy to deploy. 

I rate SAP ERP a nine out of ten. I would advise individuals looking into implementing it to review the help manual available thoroughly. Familiarizing oneself with the info types within SAP ERP is crucial. For instance, understanding codes like "PA30" for viewing employee master data can be immensely helpful.