We use the tool's HCM modules for human resources. If I want to see the employee master data, I can view or edit it. I can also use it to check the time and leave management modules to see how many employees are taking leave and their working hours. These are the main functions I've been using it for in day-to-day business operations.
Management trainee at a analyst firm with 51-200 employees
Has specific codes that can help to access certain functions
Pros and Cons
- "The solution has made the most significant impact on our human resources function, specifically in HR operations and HR analytics. One feature of SAP ERP that I found most valuable is its use of codes for accessing specific functions."
- "The product can be a little slow when dealing with thousands of employee data."
What is our primary use case?
What is most valuable?
The solution has made the most significant impact on our human resources function, specifically in HR operations and HR analytics. One feature of SAP ERP that I found most valuable is its use of codes for accessing specific functions.
For instance, using codes to view employee master data was helpful. The processing time was lengthy when dealing with a large amount of employee data. I believe SAP ERP could be faster, especially considering that my laptop's RAM is relatively low despite having a good processor. This delay in processing becomes particularly noticeable when dealing with thousands of employee records.
The tool's multi-integration system capability is good. The P30 module, which consists of employee master data, is connected to all the other modules.
The benefits of using SAP ERP are significant. All employee data is centralized at the backend, ensuring easy access and management. One of the key advantages is real-time updates. For example, changes made in the master data automatically reflect across all other HR modules, such as attendance, learning and development, training, and performance appraisal. This integration eliminates the need for manual updates and reduces the risk of data duplication or loss.
What needs improvement?
The product can be a little slow when dealing with thousands of employee data.
What do I think about the stability of the solution?
Stability-wise, the tool is quite stable. It works in uncertain environments and functions well on office Wi-Fi and other Wi-Fi networks. I can generate reports, download them, and save them in a self-formatted manner. This is quite helpful as it's compatible with Microsoft tools like Microsoft Teams and OneDrive, making it easy to share the reports.
Buyer's Guide
SAP ERP
January 2025
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What do I think about the scalability of the solution?
The tool is scalable. My company has around 2,000 employees.
How are customer service and support?
I haven't contacted technical support yet.
How was the initial setup?
The tool is easy to deploy.
What other advice do I have?
I rate SAP ERP a nine out of ten. I would advise individuals looking into implementing it to review the help manual available thoroughly. Familiarizing oneself with the info types within SAP ERP is crucial. For instance, understanding codes like "PA30" for viewing employee master data can be immensely helpful.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CEO at Lifestyle Services Group (part of Phones4U)
A unified ERP that helps migrate data from various ERP systems
Pros and Cons
- "The valuable feature of SAP ERP is that everything is connected and under one roof, creating a unified system."
- "I believe there's room for improvement in terms of user experience."
What is our primary use case?
The tool's use case varies daily, involving different implementations, change requests, and records.
What is most valuable?
The valuable feature of SAP ERP is that everything is connected and under one roof, creating a unified system. During SAP implementation, we seamlessly migrate data from various ERP systems, addressing the diverse range of client applications, programs, and ERPs that require interface connections. Post-implementation, everything is consolidated into a single system.
What needs improvement?
I believe there's room for improvement in terms of user experience. Some users express frustration with the need to click through multiple steps, making the system less user-friendly. While the older SAP system lacked a visually appealing and user-friendly interface, the new interface, while modern-looking, could be better from a functional standpoint. Despite its improved aesthetics, users may find it less convenient due to the need to search for specific functions.
For how long have I used the solution?
I have been working with the solution for over 12 years.
What do I think about the scalability of the solution?
Yes, it's highly scalable. SAP ERP operates within an open-source framework, allowing clients the flexibility to modify anything they need. If they wish to make changes, we consult with them, understand their requirements, and then write the necessary programs to accommodate those changes.
Which solution did I use previously and why did I switch?
I have worked with solutions based on client requirements.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive and is best-suited for large enterprises.
Which other solutions did I evaluate?
I have worked with UiPath.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
Buyer's Guide
SAP ERP
January 2025
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Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Solution Advisor at NBTeam
An ERP solution used in the finance and logistics area with Universal Journal feature
Pros and Cons
- "The solution is very stable."
- "There is room for improvement in the integration of the solution, especially in the payroll area."
What is our primary use case?
My experience is in finance and logistics. We use it for Treasury accountants, GL (General Ledger), Accounts Payable, Accounts Receivable, etcetera. It's actually with the SAP solution, maybe for treasury banks, managing bank accounts, and other solutions within SAP ERP.
What is most valuable?
The integration is a valuable feature. Actually, in S/4HANA, the most valuable part for me is the Universal Journal because, in one table, you have all financial topics or financial data. So it's very easy to report and manage this information and consolidate, for example, the intercompany transactions and manage treasury cash flow. For me, the most important part is the Universal Journal.
What needs improvement?
There is room for improvement in the integration of the solution, especially in the payroll area. Usually, mid-sized companies need a separate solution for payroll because the existing parts are from a different system. So, many companies require better integration of payroll into the ERP, especially for small and mid-sized companies.
For how long have I used the solution?
I have been using SAP ERP for ten years, and currently, our company is the partner.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The scalability of SAP ERP is very good, allowing companies to grow and expand their operations in various areas and industries. The scalability is the best.
How are customer service and support?
Customer service and support are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of SAP ERP is very easy because it provides best practices and building blocks. In the last version, it has greatly improved. For example, the user experience is now completely for the user. Users do not require training because the latest version of SAP HANA is very easy to use.
What was our ROI?
There is ROI in three years of business operations.
What's my experience with pricing, setup cost, and licensing?
SAP is now the cheaper option, but if you compare pricing and the scope of the solution, SAP is the best option in terms of pricing because the scope is more comprehensive than other cloud solutions.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of the IT at Jagiellonian University
Handles administrative tasks efficiently, but the system could be more intuitive
Pros and Cons
- "The system's reliability has supported our day-to-day operations effectively without significant interruptions."
- "The product is less intuitive and cumbersome for certain tasks."
What is our primary use case?
Our primary use case for the product is managing financial operations, expense control, asset management, and HR operations. We leverage various modules, including the travel management system, to streamline these processes across our institution.
What is most valuable?
One of the platform's most beneficial features is the holiday request system accessible through the SAP portal. It offers an intuitive and efficient way to handle administrative tasks like budget checks and other requests.
What needs improvement?
The product is less intuitive and cumbersome for certain tasks. Additionally, integrating with other systems has been challenging due to customization needs, which may not entirely be the system's fault but rather our internal processes and integrator choices.
For how long have I used the solution?
I have been using SAP ERP for ten years.
What do I think about the stability of the solution?
The product is stable, with minimal instances of glitches or performance issues. The system's reliability has supported our day-to-day operations effectively without significant interruptions.
What do I think about the scalability of the solution?
The product has been highly scalable for our organization. We've expanded its usage seamlessly by adding additional nodes and have encountered no significant issues regarding system speed or responsiveness.
How was the initial setup?
Deploying the product in our institution was a complex process that spanned several years due to our large organizational size and intricate business processes. Each customization and deployment phase required careful planning and execution to ensure compatibility with our specific requirements.
What about the implementation team?
The vendor team demonstrated high expertise and provided valuable insights during the deployment process.
What was our ROI?
Implementing SAP ERP has significantly enhanced efficiency by automating administrative tasks such as holiday requests and monthly reporting. This has freed up resources and streamlined processes, leading to tangible time and cost savings across various departments.
What's my experience with pricing, setup cost, and licensing?
For other organizations considering SAP ERP, it's essential to be aware of the setup costs, which can be substantial. Licensing can vary, but for educational institutions, there are often favorable conditions. It's important to thoroughly evaluate the total cost of ownership, including future licensing fees.
Which other solutions did I evaluate?
We evaluated other options such as Oracle ERP and Microsoft Dynamics. However, SAP ERP was selected for its robust functionality and ability to meet our specific needs.
What other advice do I have?
I recommend SAP ERP, particularly for large organizations with standardized processes. Its robust customization capabilities and comprehensive feature set make it suitable for managing complex business operations effectively.
I rate it a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Jun 30, 2024
Flag as inappropriateAccount Manager at Cadmium
The solution helps plan resources and execute deals
Pros and Cons
- "I like the solution's ability to close plans and resource requirements in deals."
- "SAP ERP was not very user-friendly."
What is our primary use case?
We use SAP ERP mainly for CRM.
What is most valuable?
I like the solution's ability to close plans and resource requirements in deals.
When I entered or itemized closing plans step by step on how to close deals, the solution helped me to materialize how I wanted to close the deal. It forced me to think about how to do it. If you have a vague idea of how to do it, different ways appear when you put it on paper or type it on a keyboard. The solution also monitors if I'm executing all the steps that I define necessary to closing a deal.
What needs improvement?
SAP ERP was not very user-friendly. Some features and functions are quite obsolete. For example, we had some scoring where the total had to be 100%. I could only enter figures from 100 to 150 or just only 90. There was a lot of manual work.
For how long have I used the solution?
I have worked with SAP ERP for nine years.
What do I think about the scalability of the solution?
Companies in certain segments find the solution scalable. For companies that require SAP, where employees are required to have high flexibility in changing processes, SAP ERP is not the right software. However, the solution is very scalable for large companies with 1,000 employees and more.
When I was using SAP, there were 80,000 users.
How are customer service and support?
The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the second level if it is more sophisticated. Unfortunately, as a customer, you often have to describe your issue or problem again to those on the second level.
Likewise, if support is 24/7, there could be different support centers, and you might have to describe your problems to different support centers across the globe again and again.
How would you rate customer service and support?
Neutral
How was the initial setup?
From the user's point of view, the solution is easy to set up. You don't need to modify anything while setting up the solution. I rate the initial setup a nine out of ten.
The time taken to deploy the solution depends upon many factors, such as the number of modifications, change requests, and the complexity of data migration. It also matters if it is for one or a few small countries. Setting up SAP ERP can take half a year or several years.
What's my experience with pricing, setup cost, and licensing?
I rate SAP ERP's pricing a six or seven out of ten.
What other advice do I have?
I recommend SAP ERP, but it depends on where you are. I'm from the Czech Republic, and SAP dominates the local market. But that's not because of the product but because of the number of available consultants and their experience. By comparison, Oracle has a great solution, but no one has experience with implementation. We didn't know about all the functions and features. Likewise, if you don't have a critical mass of customers, you cannot get experience from implementation.
There are about 700 certified consultants in the Czech Republic for SAP ERP.
I rate SAP ERP an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Easy to use and expand with helpful support
Pros and Cons
- "It has been quite stable so far."
- "The only feature that is not available in our current version is web access."
What is our primary use case?
We primarily use the solution for logistics, finance, asset management, and accounting.
What is most valuable?
I like that it is applicable to so many use cases.
It has been quite stable so far.
Technical support is helpful and responsive.
It's very scalable.
The product is easy to use.
What needs improvement?
I don't see room for improvement; we use a lot of specifics in our version.
The only feature that is not available in our current version is web access.
We'd like to have mobile access.
The solution isn't great for smaller companies since it does cost quite a bit for licensing. The price could be lower.
For how long have I used the solution?
I've used the solution since 2006.
What do I think about the stability of the solution?
The stability is great. I'd rate it nine out of ten. There are no bugs or glitches. It doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
It offers good scalability. I'd rate the ability to expand eight out of ten. You can grow out f you need to.
We do not have plans to change solutions. While we're planning to switch to the new version of SAP S/4, we will stay with our ERP.
How are customer service and support?
Technical support has been good. They are always available to us if we need them. We are satisfied with the level of support we get.
Which solution did I use previously and why did I switch?
We did not previously use a different solution before jumping into this product. This was our first ERP.
How was the initial setup?
I wasn't involved in the first deployment as it was in 2006. However, I was involved in the migration from the old version to the current version. That process was quite complex since we use a lot of specifics in our version. That made it difficult. We had to bring all the specific programs to the new version and also test all the specifics.
What's my experience with pricing, setup cost, and licensing?
There is another technical team that is responsible for the licenses and the number of users. I don't directly handle pricing.
What other advice do I have?
We're a customer and end-user.
I really recommend it to new clients as we have all the modules in one system, and it's scalable and easy to use.
Personally, I'm very satisfied with it. From the technical side to the functional side, we are satisfied. I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at GESTRA AG
A stable and scalable solution that provides a high level of integration
Pros and Cons
- "The solution provides a high level of integration."
- "The production system must be upgraded."
What is our primary use case?
We use the FI, CO, SD, PP, and MM modules. We also use GTS.
What is most valuable?
The solution provides a high level of integration. In my previous company, we were working with Oracle, and there were a lot of reconciliation issues. We do not have such issues in SAP because everything is integrated. GTS provides a lot of value.
What needs improvement?
The production system must be upgraded. The PP and APO modules need improvement. PP has not been upgraded much, and we look forward to a new one. We do not have extended warehouse management. We are in the process of setting up a new site for a new factory, and we need the extended warehouse management functionality.
For how long have I used the solution?
I have been using the solution since 1985.
What do I think about the stability of the solution?
We do not have issues with stability.
What do I think about the scalability of the solution?
The tool provides the scalability we need. We have around 250 users.
How are customer service and support?
We use a third-party vendor for technical support. The support is good. It's not always easy to get the right counterparts immediately. Sometimes, there’s a waiting period because people are busy.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We want to move to S/4HANA to take advantage of the improvements in finance. New GL provides much functionality for profit analysis, P&L, and all kinds of automation. Our S/4HANA conversion plan has a schedule of 15 months from start to finish.
How was the initial setup?
The deployment is quite complex. The preparation, setting up of all the systems, and the tests are complex. We need a lot of involvement from the key users. The maintenance of the product is easy if we have the right people for the modules. We work with third-party providers. The product works fine if they know what they are doing and we have the right links inside and out. We also need knowledgeable key users in the departments.
What's my experience with pricing, setup cost, and licensing?
SAP is quite expensive. It's a premium system. The other ERP systems are either similarly priced or cheaper. We pay a quarterly license fee for the product.
What other advice do I have?
We have a registered number at SAP for our SAP system. We are end users. Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Business Consultant at FG Business Consultant
Numerous solutions suitable for any company
Pros and Cons
- "SAP is more reliable in terms of data quality than other systems."
- "Sometimes the cost is not reasonable, such as in the case of budgeting."
What is our primary use case?
I mostly work with SAP implementation projects as a project manager.
How has it helped my organization?
Implementation of a new ERP system usually does not give you immediate measurable benefits, but it helps you to evaluate how the company functions and improve internal business processes, this is where most benefits can be seen. Plus long-term effects in data quality and transparency, better-balanced decision making, higher satisfaction and motivation of employees, and internal and external image of the company.
What is most valuable?
The most valuable features depend on the company's needs and area of expertise. For example, PP is quite an important module for industrial companies, but FI-CO is the most useful module for any company.
What needs improvement?
SAP is more reliable in terms of data quality than other systems, but it still has room for improvement. If it is planned well, it can really help users avoid mistakes. However, sometimes the cost is not reasonable, usually, it is the case of smaller companies.
For how long have I used the solution?
I have been using it for many years, since 2014. We are currently using S/4HANA, which we use on-premises, but we plan to move to the cloud soon.
What do I think about the stability of the solution?
Stability is quite high. I would give it an eight out of ten. Sometimes the connection depends on the infrastructure and other things that are not exactly SAP's responsibility if we talk about on-premise solutions. Possible issues with stability could be partially resolved when moving to the cloud based solutions.
What do I think about the scalability of the solution?
In terms of scalability, SAP offers quite a high grade for organizational change possibilities. It's manageable to plan organizational changes, and there is a lot of information available and SAP consultants on the market who can help with this.
How was the initial setup?
In general, every SAP project is quite unique. It depends on how well we understand the requirements and what is expected from this implementation. The success of the whole implementation is actually meeting these expectations or maybe lowering expectations somewhere. I have participated in several end-to-end implementations, but the time varied for each deployment process and the processes differ in each company.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the implementation functions. I work with implementations, and the cost varies depending on whether it's an internal or external team and the contractual basis or employees involved. Typically, it could start from 100,000 EUR and go up to 1 mio EUR and be much higher if we include more SAP solutions, locations, and cycles. The cost would vary greatly based on the specific requirements.
What other advice do I have?
In comparison to others on the market, I would rate SAP ERP a nine out of ten. There is still room for improvement, as nothing is ideal. But it's one of the strongest on the market I have worked with.
It's good to learn from the best in this industry. And keep learning new things because sometimes you could be not aware that there are new solutions available to help you with your everyday tasks. And being in the area of professionals helps a lot.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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