SAP ERP Reviews

It is easy to use for someone only if they are trained and have the skills to use it. For those having no experience with the solution, it's almost impossible for them to use it. There is a need and requirement for some training to be provided to those planning to use the solution. Presently, the solution's interface is not intuitive.

I have been working with SAP ERP for ten years. I am currently working on SAP ERP EHP 7. I am a customer of the solution.

It is a stable solution.

Around 200 people in my company work with the solution.

The solution's technical support is fine. They do help users to sort out the issues related to the solution. I rate the technical support an eight out of ten.

The last time we faced an issue using the solution, it took the technical support team a while to resolve it, but I think it is because it was not on a production system but on a test system to which they give low priority. However, I felt the technical support team should have provided me with the appropriate assistance even though the product was used in a test environment. Also, I always try to avoid seeking help from the technical support team as I prefer looking for documentation, or I seek support from my peers.

Positive

Previously, I worked with a product from Microsoft. I wouldn't say that Microsoft's product was better than SAP ERP. However, I would say that Microsoft's product had more capacity, processes, and functionalities than SAP ERP, which was meant to support small businesses. But, SAP ERP has much more specialized features suitable for bigger industries.

The solution's deployment process was easy for me since I have experience in deploying it. However, it may not be straightforward for someone else. Since it is not a PnP device and there are so many moving parts, there is a high chance of the person involved in its deployment process making a mistake. But, over time, one gets to know and learn what to do when something happens. Even though issues are there in the solution, I am able to use it after fixing it.

I was not a part of one of the latest instances involving the implementation process of the solution, but I have carried out the implementation process in many other places. So based on my experience, the implementation process takes about six months.

Our company has experienced a return on investment using the solution. Some people in my company look into the areas related to the solution.

The pricing is based on the license per user, which I think makes the solution a bit costly, especially for Africa and Kenya. The price for the solution is the same for everybody, so they are able to generate the same revenue from companies in Europe. Basically, the prices of the solution are high, and we don't have that much revenue. We have to choose a mix of licenses for SAP ERP, so we can't choose just one type of license. Even though the mix of licenses has both expensive and cheap ones, one has to buy the expensive ones since there is a minimum ratio to be considered while purchasing their licenses. Additionally, our company had to pay 22% of the amount for the solution's licenses for maintenance and support.

We decided to move to SAP S/4HANA from SAP ERP since we wanted an upgrade, and it had to be done someday. Also, we felt that SAP ERP will get discontinued at some point.

Since it is a superior product in terms of its functionalities to my company, I rate the overall solution a nine out of ten.

We use the tool's HCM modules for human resources. If I want to see the employee master data, I can view or edit it. I can also use it to check the time and leave management modules to see how many employees are taking leave and their working hours. These are the main functions I've been using it for in day-to-day business operations.

The solution has made the most significant impact on our human resources function, specifically in HR operations and HR analytics. One feature of SAP ERP that I found most valuable is its use of codes for accessing specific functions.

For instance, using codes to view employee master data was helpful. The processing time was lengthy when dealing with a large amount of employee data. I believe SAP ERP could be faster, especially considering that my laptop's RAM is relatively low despite having a good processor. This delay in processing becomes particularly noticeable when dealing with thousands of employee records.

The tool's multi-integration system capability is good. The P30 module, which consists of employee master data, is connected to all the other modules.

The benefits of using SAP ERP are significant. All employee data is centralized at the backend, ensuring easy access and management. One of the key advantages is real-time updates. For example, changes made in the master data automatically reflect across all other HR modules, such as attendance, learning and development, training, and performance appraisal. This integration eliminates the need for manual updates and reduces the risk of data duplication or loss.

The product can be a little slow when dealing with thousands of employee data.

Stability-wise, the tool is quite stable. It works in uncertain environments and functions well on office Wi-Fi and other Wi-Fi networks. I can generate reports, download them, and save them in a self-formatted manner. This is quite helpful as it's compatible with Microsoft tools like Microsoft Teams and OneDrive, making it easy to share the reports. 

The tool is scalable. My company has around 2,000 employees. 

I haven't contacted technical support yet. 

The tool is easy to deploy. 

I rate SAP ERP a nine out of ten. I would advise individuals looking into implementing it to review the help manual available thoroughly. Familiarizing oneself with the info types within SAP ERP is crucial. For instance, understanding codes like "PA30" for viewing employee master data can be immensely helpful.

The tool's use case varies daily, involving different implementations, change requests, and records.

The valuable feature of SAP ERP is that everything is connected and under one roof, creating a unified system. During SAP implementation, we seamlessly migrate data from various ERP systems, addressing the diverse range of client applications, programs, and ERPs that require interface connections. Post-implementation, everything is consolidated into a single system.

I believe there's room for improvement in terms of user experience. Some users express frustration with the need to click through multiple steps, making the system less user-friendly. While the older SAP system lacked a visually appealing and user-friendly interface, the new interface, while modern-looking, could be better from a functional standpoint. Despite its improved aesthetics, users may find it less convenient due to the need to search for specific functions.

I have been working with the solution for over 12 years.

Yes, it's highly scalable. SAP ERP operates within an open-source framework, allowing clients the flexibility to modify anything they need. If they wish to make changes, we consult with them, understand their requirements, and then write the necessary programs to accommodate those changes.

I have worked with solutions based on client requirements.

The solution is expensive and is best-suited for large enterprises.

I have worked with UiPath.

I rate the solution an eight out of ten.

We are using SAP ERP for typical ERP use cases.

The solution can be deployed on the cloud and on-premise.

The solution has helped organizations with the integration of other systems.

The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market.

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

I have been using SAP ERP for approximately 10 years.

I rate the stability of SAP ERP a ten out of ten.

I rate the scalability of SAP ERP a ten out of ten.

I rate the support of SAP ERP a nine out of ten.

Positive

The initial setup of SAP ERP is complex. However, if you have a good team it can be easier.

The deployment time can depend on the size of the company.

I have received a return on investment using SAP ERP.

The price of SAP ERP is high, but it is worth the money. The maintenance and support can be expensive. There should be a different price model for businesses that are not as large to be able to afford it.

If the price of the solution was less it would be able to reach more of my customer.

I rate the price of SAP ERP a three out of ten.

I rate SAP ERP a nine out of ten.

My experience is in finance and logistics. We use it for Treasury accountants, GL (General Ledger), Accounts Payable, Accounts Receivable, etcetera. It's actually with the SAP solution, maybe for treasury banks, managing bank accounts, and other solutions within SAP ERP.

The integration is a valuable feature. Actually, in S/4HANA, the most valuable part for me is the Universal Journal because, in one table, you have all financial topics or financial data. So it's very easy to report and manage this information and consolidate, for example, the intercompany transactions and manage treasury cash flow. For me, the most important part is the Universal Journal.

There is room for improvement in the integration of the solution, especially in the payroll area. Usually, mid-sized companies need a separate solution for payroll because the existing parts are from a different system. So, many companies require better integration of payroll into the ERP, especially for small and mid-sized companies.

I have been using SAP ERP for ten years, and currently, our company is the partner.

The solution is very stable.

The scalability of SAP ERP is very good, allowing companies to grow and expand their operations in various areas and industries. The scalability is the best.

Customer service and support are good.

Positive

The initial setup of SAP ERP is very easy because it provides best practices and building blocks. In the last version, it has greatly improved. For example, the user experience is now completely for the user. Users do not require training because the latest version of SAP HANA is very easy to use.

There is ROI in three years of business operations.

SAP is now the cheaper option, but if you compare pricing and the scope of the solution, SAP is the best option in terms of pricing because the scope is more comprehensive than other cloud solutions.

Overall, I rate the solution a nine out of ten.

Within the organization, I use SAP ERP on a daily basis.

The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery.

Data analytics can be improved.

The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. 

For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing.

The root cause analysis is very common across industries, yet SAP does not offer this option.

A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons.

That would have been ideal, but sadly, that option is not available in SAP. I checked other modules, but that option does not exist anywhere.

I have been working with SAP ERP, for eight years.

It is a very stable product. I would rate the stability of SAP ERP a nine out of ten.

In terms of scalability, everything is very modular. It would be great if you could combine everything.

I would rate the scalability a five or six out of ten.

Technical support could be improved. It comes with an additional cost.

It was set up for me. I didn't have to do anything.

I am not sure. However, extensions cost approximately $100,000 or$200,000.

SAP ERP is a great product, but its flexibility is limited.

It's a great product, but it has been driven from the top. It has been driven from the top. It is not a customer-based solution. We are offered something as it is and we are expected to use it as it is.

I would rate SAP ERP a nine out of ten. 

Our primary use case for the product is managing financial operations, expense control, asset management, and HR operations. We leverage various modules, including the travel management system, to streamline these processes across our institution.

One of the platform's most beneficial features is the holiday request system accessible through the SAP portal. It offers an intuitive and efficient way to handle administrative tasks like budget checks and other requests.

The product is less intuitive and cumbersome for certain tasks. Additionally, integrating with other systems has been challenging due to customization needs, which may not entirely be the system's fault but rather our internal processes and integrator choices.

I have been using SAP ERP for ten years. 

The product is stable, with minimal instances of glitches or performance issues. The system's reliability has supported our day-to-day operations effectively without significant interruptions.

The product has been highly scalable for our organization. We've expanded its usage seamlessly by adding additional nodes and have encountered no significant issues regarding system speed or responsiveness.

Deploying the product in our institution was a complex process that spanned several years due to our large organizational size and intricate business processes. Each customization and deployment phase required careful planning and execution to ensure compatibility with our specific requirements.

The vendor team demonstrated high expertise and provided valuable insights during the deployment process.

Implementing SAP ERP has significantly enhanced efficiency by automating administrative tasks such as holiday requests and monthly reporting. This has freed up resources and streamlined processes, leading to tangible time and cost savings across various departments.

For other organizations considering SAP ERP, it's essential to be aware of the setup costs, which can be substantial. Licensing can vary, but for educational institutions, there are often favorable conditions. It's important to thoroughly evaluate the total cost of ownership, including future licensing fees.

We evaluated other options such as Oracle ERP and Microsoft Dynamics. However, SAP ERP was selected for its robust functionality and ability to meet our specific needs.

I recommend SAP ERP, particularly for large organizations with standardized processes. Its robust customization capabilities and comprehensive feature set make it suitable for managing complex business operations effectively.

I rate it a seven out of ten. 

We use SAP ERP mainly for CRM.

I like the solution's ability to close plans and resource requirements in deals.

When I entered or itemized closing plans step by step on how to close deals, the solution helped me to materialize how I wanted to close the deal. It forced me to think about how to do it. If you have a vague idea of how to do it, different ways appear when you put it on paper or type it on a keyboard. The solution also monitors if I'm executing all the steps that I define necessary to closing a deal.

SAP ERP was not very user-friendly. Some features and functions are quite obsolete. For example, we had some scoring where the total had to be 100%. I could only enter figures from 100 to 150 or just only 90. There was a lot of manual work.

I have worked with SAP ERP for nine years.

Companies in certain segments find the solution scalable. For companies that require SAP, where employees are required to have high flexibility in changing processes, SAP ERP is not the right software. However, the solution is very scalable for large companies with 1,000 employees and more.

When I was using SAP, there were 80,000 users.

The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the second level if it is more sophisticated. Unfortunately, as a customer, you often have to describe your issue or problem again to those on the second level.

Likewise, if support is 24/7, there could be different support centers, and you might have to describe your problems to different support centers across the globe again and again.

Neutral

From the user's point of view, the solution is easy to set up. You don't need to modify anything while setting up the solution. I rate the initial setup a nine out of ten.

The time taken to deploy the solution depends upon many factors, such as the number of modifications, change requests, and the complexity of data migration. It also matters if it is for one or a few small countries. Setting up SAP ERP can take half a year or several years.

I rate SAP ERP's pricing a six or seven out of ten.

I recommend SAP ERP, but it depends on where you are. I'm from the Czech Republic, and SAP dominates the local market. But that's not because of the product but because of the number of available consultants and their experience. By comparison, Oracle has a great solution, but no one has experience with implementation. We didn't know about all the functions and features. Likewise, if you don't have a critical mass of customers, you cannot get experience from implementation.

There are about 700 certified consultants in the Czech Republic for SAP ERP.

I rate SAP ERP an eight out of ten.