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reviewer1955337 - PeerSpot reviewer
ICT Consultant, CEO, Entrepreneur at a tech services company with 11-50 employees
Consultant
I like the solution's premade workflows
Pros and Cons
  • "I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance."
  • "The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones."

What is our primary use case?

I'm a solution manager helping customers to develop financial processes. 

What is most valuable?

I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance. 

What needs improvement?

The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones. 

What do I think about the stability of the solution?

SAP ERP is stable. 

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SAP ERP
January 2025
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What do I think about the scalability of the solution?

It's not appropriate for smaller companies. For example, ECC 6.0 has a lot of modules that a small customer may not use.

How are customer service and support?

SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a strong network of partners who implement ERP for end customers.

How was the initial setup?

SAP ERP is difficult to set up. You need to configure lots of things during the deployment. The deployment time depends on the company's size. It might take a couple of years to fully deploy SAP ERP for a multinational corporation. 

You need to undergo the initial setup and a few testing rounds. Some companies can do it in a year, but large enterprises have multiple systems to integrate. Smaller companies can do it in under a year. It takes time to deploy it across several departments, such as finance, logistics, etc.

What's my experience with pricing, setup cost, and licensing?

SAP ERP is expensive compared to competing products. The general feedback from customers is that most people say it's expensive.

What other advice do I have?

I rate SAP ERP nine out of 10. I would recommend SAP depending on your budget and requirements. It's one of the best ERP solutions for large enterprises, but I would suggest something else for a small or medium-sized company. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at Chun Wo Construction
Real User
Comprehensive and robust with good scalability
Pros and Cons
  • "It is a comprehensive and robust solution. It can provide lots of functional features."
  • "In general, a user should attend training before they can use this platform. There's definitely a learning curve. As a new user or employee, there may be some difficulty with onboarding."

What is our primary use case?

We are using SAP ERP and the financial part and procurement part and also HR, as well.

What is most valuable?

It is a comprehensive and robust solution. It can provide lots of functional features. 

It's great for enterprise-level organizations.

What needs improvement?

The user interface isn't that great. This is an area they could really improve on.

In general, a user should attend training before they can use this platform. There's definitely a learning curve. As a new user or employee, there may be some difficulty with onboarding.

The assisting module is good enough for our construction company, however, some specific areas for construction domains are not tailor-made for construction. Ssome construction operations within the solution do not fulfill our requirements. That it is an ERP struggle, and perhaps not specific to this solution. It may not have specific details for our industry. It's fair to say that the existing module, on HR and on procurement, is good enough for us.

For how long have I used the solution?

In this company, I've been using the solution for more than ten years.

What do I think about the stability of the solution?

The stability of the solution is quite good actually. It's very stable. Once you have set up and configured it well, the system works very well. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

I haven't really dealt too much with scalability. Our company has been pretty steady in terms of usage. We haven't really increased anything. IN our environment, scalability isn't so much of an issue.

That sai, it is my understanding that the solution scales well, and if a company needs to expand it, they can do so with relative ease.

How are customer service and technical support?

I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually. Whenever we raise a support ticket, generally we have got a response within two to three days. They are knowledgable and answer our questions.

How was the initial setup?

The initial setup can be quite complex. You need to have someone who is quite knowledgeable on the solution in order to successfully implement it. SAP is quite difficult.

What other advice do I have?

We're just a customer. We don't have a relationship with the organization.

If a company is considering using this solution, they need to know that training is a must for new users and employees.

I'd rate the solution at an eight out of a score of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP ERP
January 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
it_user520524 - PeerSpot reviewer
Programmer Analyst Principal Leader at a tech services company with 10,001+ employees
Consultant
It standardizes processes. Employee/manager self-service could be improved.

What is most valuable?

Human capital management - time and payroll

How has it helped my organization?

  • Standardization of processes
  • Better control
  • Ease of reporting
  • Cost saving
  • Working with the most comprehensive payroll solution in the world

What needs improvement?

  • Employee/manager self-service
  • The product is an on-premise version. SAP has already released SuccessFactors(SF), which is SaaS. Going forward, SAP will be making significant investments in developing SF.

For how long have I used the solution?

I have used it for 10 years.

What do I think about the stability of the solution?

I have not really encountered any stability issues.

What do I think about the scalability of the solution?

I have encountered scalability issues, but not to a critical extent.

How are customer service and technical support?

Technical support is decent.

Which solution did I use previously and why did I switch?

I have had a chance to work with Workday, SF and SAP ECC. I have worked with SAP ECC the most, being an established payroll and time solution in the market. SF is catching up, but that again is a product of SAP itself. We need to understand that SAP ECC is an on-premise system, whereas SF and Workday are cloud solutions, still evolving as far as payroll and time evaluation features are concerned. However, from the standpoint of other HR processes/workflows, those products have an edge over ECC.

How was the initial setup?

Initial setup is a little complex when compared with Workday and SF.

Which other solutions did I evaluate?

Before choosing this product, PeopleSoft was considered.

What other advice do I have?

Go for Workday or SuccessFactors as the system of record, and SAP ECC as the payroll and time management product, if you wish to process these functions in-house.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a SAP Technology Partner.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

This review written by Muralidhara also emphasizes the finance function as a highly valuable feature in the solution --

www.itcentralstation.com

Can you provide further insight and how this feature has enhanced your experience?

Manish Chhatbar - PeerSpot reviewer
SAP finance practice at Inteliwaves
MSP
Offers very well integrated technology but the technical support is lacking
Pros and Cons
  • "Well-integrated multilingual technology."
  • "Lacks sufficient technical support with slow response times."

What is our primary use case?

We implement this solution on-prem and on cloud for our clients. Our customers use it for their entire business process and end-to-end operations. It involves everything from production, to financial planning, sales and procurement. 

What is most valuable?

The most valuable part of ERP is the well-integrated technology. The different modules talk to each other very seamlessly. The solution is also multilingual and multi-currency. It provides that level of support and is highly flexible. When it comes to integration with third-party softwares you can integrate with a lot of technologies and a lot of different data feeds. If I'm selling something on Amazon and I want to check product performance, I can directly interface with SAP and see all the dashboards and reports. That is the beauty of SAP.

What needs improvement?

We face a lot of challenges with SAP. The support is very slow. When you do get a response, it's not as technical or as detailed as a customer would expect. I've also found them to be lacking in flexibility in terms of their pricing and they are not competitive with other solutions. If you have budget constraints, then SAP might be beyond your reach; they never provide any discounts. Our on-prem customers don't want the cloud model for now because they are concerned about their data transparency, but SAP won't offer an on-prem license. Those are the challenges we currently face.

For how long have I used the solution?

I've been using this solution for 15 years. 

What do I think about the stability of the solution?

The solution is stable but there can be product bugs or performance issues. A couple of our customers have high volumes and a lot of interfaces. They are facing challenges in terms of stability when scaling. Several of our customers with retail businesses are currently in this position. We raised requests with SAP but the response was very poor and customers were totally fed up. SAP eventually provided a workaround temporary solution. The system is running but it's not up to the mark. 

How are customer service and support?

The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which create pressure for the customer and eventually they will lose business as a result and will move away from SAP. 

How would you rate customer service and support?

Neutral

How was the initial setup?

As a consulting company, we can deploy ERP quickly. Our clients are unable to implement alone, it requires some expertise. Our last couple of deployments have taken six to eight months. The solution is easy to maintain but it requires support, either external or internal. SAP charges a maintenance fee that is quite high at 25% of your initial license cost. 

What other advice do I have?

I rate this solution seven out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Shivdatt Patel - PeerSpot reviewer
Officer Programmer at Colourtex Ind Ltd
Real User
Robust, secure, and user-friendly
Pros and Cons
  • "The most valuable features of SAP ERP are that its robust, user-friendly, and secure."
  • "SAP ERP could improve by having better integration with other platforms."

What is our primary use case?

SAP ERP can be used in manufacturing.

What is most valuable?

The most valuable features of SAP ERP are that its robust, user-friendly, and secure.

What needs improvement?

SAP ERP could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using SAP ERP for approximately 10 years.

What do I think about the stability of the solution?

SAP ERP is highly stable, it has been working fine.

What do I think about the scalability of the solution?

The scalability of SAP ERP is very good.

How are customer service and support?

I have not used the technical support from SAP ERP.

What other advice do I have?

I would recommend this solution to others.

I rate SAP ERP a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1635108 - PeerSpot reviewer
Senior SAP Solutions Analyst at a healthcare company with 201-500 employees
Real User
Effective business management, beneficial reports, but difficult to scale
Pros and Cons
  • "The most valuable features of SAP ERP are the general operations. It has a good way to manage a business and do financial reporting. Overall we are happy with the robustness of the solution."
  • "Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data."

What is our primary use case?

We use SAP ERP to support and manage our business process in areas, such as sales, manufacturing, distribution, shipping, financials, purchasing, marketing, opportunities, and quotations.

How has it helped my organization?

The solution has improved our organization by allowing us to simply take a product from concept to aftermarket by following the process of developing service for the company.

What is most valuable?

The most valuable features of SAP ERP are the general operations. It has a good way to manage a business and do financial reporting. Overall we are happy with the robustness of the solution.

What needs improvement?

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

For how long have I used the solution?

I have been using SAP ERP for approximately 12 years.

What do I think about the stability of the solution?

The solution is highly stable.

What do I think about the scalability of the solution?

SAP ERP is very hard to scale, it is very time-consuming, and once fully implemented it is normally fixed.

We have approximately 350 users using the solution. It is extensively used, every single position in the company uses SAP, which includes but is not limited to, customer service, customer service managers, purchasing, purchasing director, finance, and finance controller.

How are customer service and technical support?

We do not use support from SAP but we have third-party support.

How was the initial setup?

The implementation of the solution took approximately one year. However, this might seem like a long time but it is typical for ERP solutions.

What about the implementation team?

We used consultants to do the implementation of the solution. I have heard from colleagues the experience was not very good.

We have an internal team of seven that does all the maintenance and support of the solution.

What other advice do I have?

I would advise those wanting to implement the solution to use a good consultant.

The solution has been in the market for a long time. It does what it says that is going to do but it requires a lot of knowledge of the business and stabilization takes time. Once it is stable, it does everything it should be doing. Any additional changes make it a little bit difficult, once you make a decision, that decision has to be carried out for the life cycle of the solution.

I rate SAP ERP a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1415319 - PeerSpot reviewer
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company with 10,001+ employees
Real User
Control and governance are great features
Pros and Cons
  • "Control and governance are the best features."
  • "Pricing could be improved for preferred customers."

What is our primary use case?

I'm the company manager and we are customers of SAP. 

What is most valuable?

Control and governance are the best features of SAP. We have good support as well and there is a big ecosystem around SAP where we can get technical support. 

What needs improvement?

SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. There are four plants in my area and about 100 people using SAP. There are many, many more users worldwide. 

How are customer service and technical support?

We are satisfied with the technical support. 

Which solution did I use previously and why did I switch?

We used JD Edwards before SAP and as a corporate move, all the plants went over to SAP and our department also moved eventually. The company chose a good product. 

How was the initial setup?

The initial setup is somewhat difficult but with the kind of support we have it's not a problem. The installation or implementation is a tough thing for SAP, there are multiple factors which have to be taken into consideration.

What other advice do I have?

For larger companies, I think SAP is the best solution we have in ERP.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1619403 - PeerSpot reviewer
Head of Operations & Technology at LATAM Pass at a transportation company with 10,001+ employees
Real User
Robust workflows and overall operates well
Pros and Cons
  • "The most valuable feature is the robust workflows that SAP provides to us in our organization. Overall, I find it the best ERP solution compared to other similar solutions."
  • "The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems."

What is our primary use case?

We are using this solution for enterprise resource planning.

What is most valuable?

The most valuable feature is the robust workflows that SAP provides to us in our organization. Overall, I find it the best ERP solution compared to other similar solutions.

What needs improvement?

The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems.

For how long have I used the solution?

I have been using SAP ERP for approximately six years.

What other advice do I have?

I rate SAP ERP a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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