SAP ERP Reviews

We are using SAP ERP and the financial part and procurement part and also HR, as well.

It is a comprehensive and robust solution. It can provide lots of functional features. 

It's great for enterprise-level organizations.

The user interface isn't that great. This is an area they could really improve on.

In general, a user should attend training before they can use this platform. There's definitely a learning curve. As a new user or employee, there may be some difficulty with onboarding.

The assisting module is good enough for our construction company, however, some specific areas for construction domains are not tailor-made for construction. Ssome construction operations within the solution do not fulfill our requirements. That it is an ERP struggle, and perhaps not specific to this solution. It may not have specific details for our industry. It's fair to say that the existing module, on HR and on procurement, is good enough for us.

In this company, I've been using the solution for more than ten years.

The stability of the solution is quite good actually. It's very stable. Once you have set up and configured it well, the system works very well. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.

I haven't really dealt too much with scalability. Our company has been pretty steady in terms of usage. We haven't really increased anything. IN our environment, scalability isn't so much of an issue.

That sai, it is my understanding that the solution scales well, and if a company needs to expand it, they can do so with relative ease.

I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually. Whenever we raise a support ticket, generally we have got a response within two to three days. They are knowledgable and answer our questions.

The initial setup can be quite complex. You need to have someone who is quite knowledgeable on the solution in order to successfully implement it. SAP is quite difficult.

We're just a customer. We don't have a relationship with the organization.

If a company is considering using this solution, they need to know that training is a must for new users and employees.

I'd rate the solution at an eight out of a score of ten.

SAP ERP can be used in manufacturing.

The most valuable features of SAP ERP are that its robust, user-friendly, and secure.

SAP ERP could improve by having better integration with other platforms.

I have been using SAP ERP for approximately 10 years.

SAP ERP is highly stable, it has been working fine.

The scalability of SAP ERP is very good.

I have not used the technical support from SAP ERP.

I would recommend this solution to others.

I rate SAP ERP a ten out of ten.

We are a manufacturing company and customers of SAP. 

This is a robust solution with a lot of control measures. They provide extensive documentation and I recommend it for an enterprise organization. The Asset Manager feature is great and the solution has good integration. 

I think that implementation could be simplified. 

I've been using this solution for about eight years. 

The solution is stable. 

The solution is scalable. 

We have in-house support but can use external support when necessary. 

The initial setup is somewhat complex and requires advanced planning. 

The solution is quite expensive but for an organization the size of ours, I think it's worthwhile because of the information that goes into it and what it provides.

If you plan to implement this solution, the most important thing is to spend time in the planning. It's important to have an extensive checklist and set up the test environment before going into production. 

I rate this solution eight out of 10. 

I work at a hospital and SAP provides core components. We're in the health industry and we use industry solutions that are designed specifically for health care. We are customers of SAP ERP and I'm a development specialist at a health institution in Colombia. 

This product has a lot of good features. We previously used several systems that were very difficult to integrate. ERP is great because it's more or less integrated and that makes a big difference in our organization. The modeling of the SAP ERP means it has far more features, processes, and more functionalities than we previously had. In every aspect, SAP is an enterprise solution that has a lot of customization and, as a hospital, it offers us tremendous help that supports our processes. 

There's a lot of functionality that could be improved. We are far better now than we were before, but as a hospital we are very sensitive about security and risk because clinical information is very sensitive so we're using an on-prem solution. We're not ready to go to the cloud and I feel that SAP is trying to force us into the cloud. That is a very different model and would be a huge effort because they are very different licensing models and there are different costs involved. In addition, there are some tools we use that no longer have support for the on-prem versions. The other aspect that's important for us is availability of our systems, and without that we'd be in trouble. If you need security 24/7 and you have a cloud solution there might be a couple of areas where the platform is down and there are disruptions. That's a huge problem for us. I'd like to see some support for the on-premise solution. 

I've been using this solution for 10 years. 

This solution is rock solid stable. We had some minor performance issues when we migrated from Oracle to the HANA Database but it's been very stable since then. 

The solution is scalable. We also have multiple back up systems so if one goes down there is immediate back up that's transparent for the user, because we're totally dependent on our systems.

We generally receive support from the vendor. If the problem needs more expertise, then we call SAP, but normally we talk to the vendor and they are helpful. 

The initial setup is not easy. To deploy SAP ERP you need consultants and you need training. There's a lot to learn before you can properly use the product because it's a huge solution. It took us a year to complete deployment. We deployed the ERP, the central component and the HCF, the human resources module and industry solutions for healthcare that is EHS and EHSM in a year. 

This is a very, very good solution, but a very, very expensive one too. You need infrastructure, you need training, you need a lot of components and a large amount of money. SAP has a lot of functionality. 

I rate this solution a nine out of 10. 

We implement this solution on-prem and on cloud for our clients. Our customers use it for their entire business process and end-to-end operations. It involves everything from production, to financial planning, sales and procurement. 

The most valuable part of ERP is the well-integrated technology. The different modules talk to each other very seamlessly. The solution is also multilingual and multi-currency. It provides that level of support and is highly flexible. When it comes to integration with third-party softwares you can integrate with a lot of technologies and a lot of different data feeds. If I'm selling something on Amazon and I want to check product performance, I can directly interface with SAP and see all the dashboards and reports. That is the beauty of SAP.

We face a lot of challenges with SAP. The support is very slow. When you do get a response, it's not as technical or as detailed as a customer would expect. I've also found them to be lacking in flexibility in terms of their pricing and they are not competitive with other solutions. If you have budget constraints, then SAP might be beyond your reach; they never provide any discounts. Our on-prem customers don't want the cloud model for now because they are concerned about their data transparency, but SAP won't offer an on-prem license. Those are the challenges we currently face.

I've been using this solution for 15 years. 

The solution is stable but there can be product bugs or performance issues. A couple of our customers have high volumes and a lot of interfaces. They are facing challenges in terms of stability when scaling. Several of our customers with retail businesses are currently in this position. We raised requests with SAP but the response was very poor and customers were totally fed up. SAP eventually provided a workaround temporary solution. The system is running but it's not up to the mark. 

The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which create pressure for the customer and eventually they will lose business as a result and will move away from SAP. 

Neutral

As a consulting company, we can deploy ERP quickly. Our clients are unable to implement alone, it requires some expertise. Our last couple of deployments have taken six to eight months. The solution is easy to maintain but it requires support, either external or internal. SAP charges a maintenance fee that is quite high at 25% of your initial license cost. 

I rate this solution seven out of 10. 

Almost all of our data processes are running on this platform. We use it for finance, production, logistics, and human resources.

It has a lot of integrity of data, and it is fast. All the users feel that they can trust this data. So, data integrity is the most important value of SAP.

It is scalable. It has the capacity to get bigger and consolidate data from all business processes.

It is not flexible for the users. SAP works in a specific way, and the users and the processes have to adapt to the way it works. It is hard to customize it to the level that we need for our work. It is not easy to get new extensions for process functions, modules, or activities.

It doesn't integrate well with other solutions. SAP is a closed circle, and it is not easy to share information with all of our ecosystems. SAP has its own solution for everything, such as for business intelligence and other things. There are many specialized vendors who are doing better than SAP, but it is not easy to integrate SAP with other solutions.

It has been about 16 years.

It is 100% stable. 

Its scalability is good, but it is not flexible. 

We can keep going with SAP. We have been growing, and we have been adding new business entities to our SAP. The number of enterprises that we manage with our SAP is growing. So, it is scalable.

I would rate it a nine out of 10. It is a very good platform.

We use SAP ERP to support and manage our business process in areas, such as sales, manufacturing, distribution, shipping, financials, purchasing, marketing, opportunities, and quotations.

The solution has improved our organization by allowing us to simply take a product from concept to aftermarket by following the process of developing service for the company.

The most valuable features of SAP ERP are the general operations. It has a good way to manage a business and do financial reporting. Overall we are happy with the robustness of the solution.

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

I have been using SAP ERP for approximately 12 years.

The solution is highly stable.

SAP ERP is very hard to scale, it is very time-consuming, and once fully implemented it is normally fixed.

We have approximately 350 users using the solution. It is extensively used, every single position in the company uses SAP, which includes but is not limited to, customer service, customer service managers, purchasing, purchasing director, finance, and finance controller.

We do not use support from SAP but we have third-party support.

The implementation of the solution took approximately one year. However, this might seem like a long time but it is typical for ERP solutions.

We used consultants to do the implementation of the solution. I have heard from colleagues the experience was not very good.

We have an internal team of seven that does all the maintenance and support of the solution.

I would advise those wanting to implement the solution to use a good consultant.

The solution has been in the market for a long time. It does what it says that is going to do but it requires a lot of knowledge of the business and stabilization takes time. Once it is stable, it does everything it should be doing. Any additional changes make it a little bit difficult, once you make a decision, that decision has to be carried out for the life cycle of the solution.

I rate SAP ERP a seven out of ten.

The best thing that SAP ERP has is the extensive coverage of processes for every field and business unit such as procurement, inventory, financials, asset management, plant maintenance, and production. We can cover up to 99.9% processes of our organization, which is the best thing about this solution. 

It also has a very good capability to integrate with other applications. The security and authorization level of SAP ERP is very high. No other solution can match this level.

One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. 

Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high.

I have been using SAP ERP for the last 15 years. We are currently using its latest version, but because SAP has discontinued this product and they have launched SAP S/4HANA, my organization is planning to move to S/4HANA.

It is very stable. SAP has been in the ERP domain for 36 years. It has a very dominant place in the market. There are ERP solutions from Oracle and Microsoft, but SAP ERP really stands out in comparison to other solutions.

Technical support comes along with the license when you purchase a license. It is always there, which is good. I have not faced any issue with technical support. Generally, customers take support from technical partners because SAP technical support can be expensive.

The initial setup is straightforward. 

We are considering S/4HANA for our organization. We are also looking at SAP Business One. It looks fair, but it seems to have some limitations. It doesn't seem suitable for big organizations.

I can't recommend this solution because SAP has already planned and given the notification for its discontinuation. They have already launched the next ERP version called S/4HANA, which is better than SAP ERP in terms of user-friendliness, training, complexity, and planning cycles. It seems to have all the functionality of SAP ERP, and it also has technological advancements. 

I would rate SAP ERP an eight out of ten. It just needs improvement in terms of user-friendliness or reporting.