We compared SAP ERP and SAP S/4HANA based on our user's reviews in several parameters.
Based on user feedback, SAP ERP is praised for its comprehensive functionality, efficient supply chain management, and excellent customer service. Meanwhile, SAP S/4HANA stands out for its real-time data analysis capabilities, intuitive user interface, and flexibility. Users highlight the need for enhanced customization in SAP ERP, while SAP S/4HANA could benefit from performance improvements and better system integration.
Features: The valuable features of SAP ERP include comprehensive functionality, ease of integration, robust reporting, and efficient supply chain management. In comparison, SAP S/4HANA offers robust functionalities, seamless integration, intuitive user interface, real-time data analysis, efficient business process management, improved efficiency, streamlined operations, accurate insights, flexibility, scalability, and a comprehensive set of tools for various industries.
Pricing and ROI: The setup cost for SAP ERP has been reported as manageable, ensuring a seamless implementation process. On the other hand, SAP S/4HANA has been praised for its reasonable setup cost, providing users with flexibility. Both products offer straightforward and transparent licensing terms., The ROI for SAP ERP has been positive according to user feedback, with satisfaction expressed for financial benefits and efficiency improvements. SAP S/4HANA also delivers a positive ROI, with users highlighting its efficiency, effectiveness, increased productivity, and cost savings.
Room for Improvement: SAP ERP requires enhancements in customization options, user interface intuitiveness, integration with other software systems, and performance. SAP S/4HANA needs improvements in performance with large data sets, a more intuitive interface, and better system integration.
Deployment and customer support: The reviews indicate that both SAP ERP and SAP S/4HANA have varying timeframes for implementing a new tech solution. Some users spent three months on deployment and an additional week on setup for both products. However, it is important to consider the context in which the users used these terms., SAP ERP receives high praise for its customer service and support, with prompt and knowledgeable assistance, personalized attention, and efficient problem resolution. SAP S/4HANA also provides excellent customer service, with prompt and efficient assistance, as well as a knowledgeable and friendly support team.
The summary above is based on 61 interviews we conducted recently with SAP ERP and SAP S/4HANA users. To access the review's full transcripts, download our report.
"The solution has far more features, processes, and functionalities than we previously had."
"The initial setup was straightforward."
"The solution can easily be standardized across processes."
"The solution is scalable."
"It has been quite stable so far."
"I like that SAP ERP is very robust and stable."
"The stability and performance are good."
"It meets our requirements for what we need it to do in the manufacturing industry."
"The solution is flexible, has a lot of functionality, and has the ability to deliver more security than other comparable solutions."
"The most valuable feature is the detail in all of the processes. The solution captures our policies and enables us to implement our policies in SAP. There are different models that address our needs."
"SAP S/4HANA is a very easy-to-use and user-friendly solution."
"The solution can scale well."
"This tool helps us to manage business in a faster and smarter way."
"Provides SAP Fiori apps with numerous dashboards and KPIs"
"The key modules that I find most valuable are material management (MM), financial accounting and controlling (FICO), and human resources (HR)."
"It's reliable and the performance is good."
"The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product. There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy."
"In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult."
"I believe there's room for improvement in terms of user experience."
"In general, a user should attend training before they can use this platform. There's definitely a learning curve. As a new user or employee, there may be some difficulty with onboarding."
"I do not have any notes for improvements."
"The initial setup of SAP ERP is complex and it took a lot of time."
"The production system must be upgraded."
"It would also help if it were more open, more flexible, with more standard products."
"It should have more support. Documentation and support for mobile apps can be improved."
"The classic interface needs improvement"
"MRP repost area should be improved. The production information report also needs to be improved."
"The interface could be improved."
"The resource usage could be improved - it's memory-hungry, so mid-range servers struggle to run it."
"This product would be improved by adding more reports."
"There are some problems with the support provided for the solution, so it is not quite easy. It takes some time for them to offer us support."
"It is simple to implement SAP S4HANA. If you are already in this type of environment, then the transition is not very complex. However, if you do not then it can be difficult."
SAP ERP is ranked 1st in ERP with 100 reviews while SAP S/4HANA is ranked 2nd in ERP with 75 reviews. SAP ERP is rated 8.2, while SAP S/4HANA is rated 8.2. The top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". On the other hand, the top reviewer of SAP S/4HANA writes "The solution is highly scalable, with solid performance and integration". SAP ERP is most compared with Microsoft Dynamics AX, Anaplan, SAP Business One, Infor M3 and Infor LN, whereas SAP S/4HANA is most compared with SAP Business One, Oracle Fusion Cloud ERP, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and NetSuite ERP. See our SAP ERP vs. SAP S/4HANA report.
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We monitor all ERP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
