What needs improvement with SAP ERP?

There is a need for improvement in the business analytics aspect in financial reporting and also in sales and marketing analytics.

The solution's graphical user interface (GUI) is outdated and could be improved.

The product is less intuitive and cumbersome for certain tasks. Additionally, integrating with other systems has been challenging due to customization needs, which may not entirely be the system's fault but rather our internal processes and integrator choices.

In our company, we have an old system, so the effort to update to HANA was too big for all the ERPs. I think we will update only the ERP part to SAP HANA, and we can build the rest. For communication and CRM, we can build a portal so that we can directly communicate with our users or customers. The tool can be very much customized.

The product can be a little slow when dealing with thousands of employee data.

One challenge we face with SAP ERP is the push to upgrade to S/4HANA, which comes with significant costs. While SAP encourages this transition, we need to carefully evaluate factors like our team's functions, existing customizations, and the overall expense involved in the upgrade process. Cost considerations are a major downside to this potential move. For the next release of SAP ERP, I would like to see enhanced financial planning and analysis features

The production system must be upgraded. The PP and APO modules need improvement. PP has not been upgraded much, and we look forward to a new one. We do not have extended warehouse management. We are in the process of setting up a new site for a new factory, and we need the extended warehouse management functionality.

SAP ERP needs to be made simpler. The tool is generally not very complicated to use and is easy to use. SAP ERP needs to consider simplifying a few areas within the tool. Compared to SAP ERP, other solutions in the market are much more easily configurable and understandable. SAP has a lot of complex features. In the future, if SAP ERP offers small, medium, and large versions of the product separately, then the implementation process can be made easier.

Though SAP ERP's FICO module is a strong part of the product, its integration capabilities can be made stronger. SAP has a multiple integration table. If an entry is made in any of the modules in SAP, then its effect is required to reflect on all the other modules directly. All the entries made by a user should go in SAP ERP's FI module.

SAP ERP was not very user-friendly. Some features and functions are quite obsolete. For example, we had some scoring where the total had to be 100%. I could only enter figures from 100 to 150 or just only 90. There was a lot of manual work.

There is room for improvement in the integration of the solution, especially in the payroll area. Usually, mid-sized companies need a separate solution for payroll because the existing parts are from a different system. So, many companies require better integration of payroll into the ERP, especially for small and mid-sized companies.

Implementing SAP is typically very costly, and it takes a long time to deploy because of the huge amount of complexity. For smaller organizations, the implementation can be particularly challenging. Maybe the integration capabilities could be improved to increase the rest of the three tools. If you're trying to plug it into other best-of-breed products for HR or reporting, that's where you'll have charges. I would suggest that the implementation lifecycle could be made simpler. Therefore, it would be easier and faster to implement and cost less.

The solution's UI could be better. Also, they should improve the initial setup process.

I would like to see more integration with other partners. Some of our customers already use specific or in-house applications for their business processes. They do not want to replace those applications.

Hi,

I would improve the FI model to be able to automatically raise non-production invoices (currently we use t- code FB70) based on some schedule. We have in our company cases where the same invoice should be raised each month for the same value for a whole year. It would be great if in this schedule we can manage also the value... It would save a lot of time. 

Linda

I don't see room for improvement; we use a lot of specifics in our version. The only feature that is not available in our current version is web access. We'd like to have mobile access. The solution isn't great for smaller companies since it does cost quite a bit for licensing. The price could be lower.

The reporting could be improved, such as the casework, production, and activity reports. Our consultants in a subsidiary enterprise have requested that we develop a new production report. They could also improve production, financial, and HR analysis.

It has a high cost.

We face a lot of challenges with SAP. The support is very slow. When you do get a response, it's not as technical or as detailed as a customer would expect. I've also found them to be lacking in flexibility in terms of their pricing and they are not competitive with other solutions. If you have budget constraints, then SAP might be beyond your reach; they never provide any discounts. Our on-prem customers don't want the cloud model for now because they are concerned about their data transparency, but SAP won't offer an on-prem license. Those are the challenges we currently face.

Customizations are a bit expensive.

The warehouse management could be better.

There is room for improvement, especially since we are dealing with two systems, on-premises and on cloud, and so many connections could be interrupted. Sometimes the checking criteria on Success Factors are different than the criteria on S4Hana, so we enter master data, and the Success Factor accepts it. However, additional controls are done on S4Hana, so not all the data goes smoothly. Sometimes we have so many errors and must monitor them, which takes time. It is not easily integrated with outside products because we purchased the finance, timesheet and project management modules on-premises and the HR module on cloud. Our integration issues may be specific to our company, and others may not have similar issues.

The service could be more user-friendly regarding transition codes. There are more than 65,000 four and six-digit codes from every field and domain. A person like me, or anyone else, can't remember all of them. So something easier to remember or work with would be an improvement for all SAP products, not just ERP.

They frequently change their strategy with the product, which they didn't do before. There are too many versions. In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult.

I think that implementation could be simplified.

If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money. I would really appreciate it if the software tools had something like template solutions where you didn't have to spend too much time and effort to configure. Instead, the process would run in the software with just a click. So, I'd like to see better provision of templates.

It could always be cheaper. There is no doubt about it. In terms of features, it is as good as it can be. It cannot be anything more with its current structure. When a new challenge comes up, they're going to scale up to meet that challenge.

There should be better support provided to be able to migrate to S/4HANA easier.

The integration with others applications could be easier. There are many different features that this solution offers which could be easier to implement. This solution previously has a best practice implementation which we used to easily make improvements.

SAP needs to be more intuitive. It should be easy to use, mobile, and employee-friendly. You need to know the transaction codes. You need to study it to be able to use it. SAP needs to change that. They need to be more intuitive. Like how Facebook is so easy to use, or Uber. No one teaches you to use these apps, but they're intuitive and you're able to use them. So the HR applications need to be the same way.

One module that is not doing well is HR. It should be less complex. It should also have better integration capability. I am using the ACC version, and in this version, the integration and the communication are very difficult and complicated.

It is not flexible for the users. SAP works in a specific way, and the users and the processes have to adapt to the way it works. It is hard to customize it to the level that we need for our work. It is not easy to get new extensions for process functions, modules, or activities. It doesn't integrate well with other solutions. SAP is a closed circle, and it is not easy to share information with all of our ecosystems. SAP has its own solution for everything, such as for business intelligence and other things. There are many specialized vendors who are doing better than SAP, but it is not easy to integrate SAP with other solutions.

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need. It could be because I'm not well trained in ERP. I occasionally work with the user interface when I'm negotiating a contract.

The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve.

It's pretty pricey for the functionality. In certain barriers, for example, CRM, Salesforce can do better than the analog tools in SAP. It's not naturally grown from its own development of the SAP and a lot of products or solutions are bought in or purchased by SAP. I'm using different technologies due to this. A major problem of SAP these days is it's not homogenous. It's a conglomerate of many different solutions and systems, which are not very well integrated. The initial setup can be difficult if your team is unfamiliar with the product. Technical support could be better.

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

When evaluating the current version I am using now, the SAP GUI is old-style and needs to be replaced with something more modern and easy to use. However, the SAP GUI is very optimized for connection networks and is extremely good. Many people would like to have a WebGUI or something else to have access in a different way. Additionally, there could be some drag and drop functionality added because these features are normally in any website that this solution does not have. We are not using the newest version of the solution, it is difficult to say what needs to improve when the improvements could have already been made in the newer version. I did however see a demo version of the newest version and they have made improvements in the overall ability to manage with the solution.

There's a lot of functionality that could be improved. We are far better now than we were before, but as a hospital we are very sensitive about security and risk because clinical information is very sensitive so we're using an on-prem solution. We're not ready to go to the cloud and I feel that SAP is trying to force us into the cloud. That is a very different model and would be a huge effort because they are very different licensing models and there are different costs involved. In addition, there are some tools we use that no longer have support for the on-prem versions. The other aspect that's important for us is availability of our systems, and without that we'd be in trouble. If you need security 24/7 and you have a cloud solution there might be a couple of areas where the platform is down and there are disruptions. That's a huge problem for us. I'd like to see some support for the on-premise solution.

Its user interface should be improved.

It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better.

All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high.

Overall, the solution isn't lacking any features. What the company can get out of the solutions very much dependant on the users. They need to be knowledgeable about the product. The user interface isn't as nice as SAP HANA's. They need to work on improving it in future versions.

It's difficult to code, the structured language is difficult and could be improved. In my view, the article financials could be better.

One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high.

I always prefer using an S/4HANA system.

I think the license fees are too high.

It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products.

Standardization and customization need to be improved. Technical support is an area that is in need of improvement.

The user interface isn't that great. This is an area they could really improve on. In general, a user should attend training before they can use this platform. There's definitely a learning curve. As a new user or employee, there may be some difficulty with onboarding. The assisting module is good enough for our construction company, however, some specific areas for construction domains are not tailor-made for construction. Ssome construction operations within the solution do not fulfill our requirements. That it is an ERP struggle, and perhaps not specific to this solution. It may not have specific details for our industry. It's fair to say that the existing module, on HR and on procurement, is good enough for us.

The solution is quite expensive. They need to work on the pricing to make it more reasonable. There are no extra features needed. It's quite a complete solution.

SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved.

The biggest issue with the solution is that it could be a little more user-friendly.

There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA. SAP says that if you want to extend the solutions, you need to use some solution outside of SAP for RPA, on a platform as a service or whatever. So, if SAP could have some option, but this not the tool or the best platform that is in the market. So we try to find some solutions to better convince our customers.

The initial setup could be simplified. Technical support response time could be better. SAP ERP needs to be more innovative when it comes to areas like mobility and the internet. They have to enable it.

I can not completely understand or agree with this opinion, but people say that the SAP ERP's UI/UX (User Interface/User Experience) is awful. It is true that it is very complicated. When employers in a company want to use ERP, you are going to have some complexity and even conflicts. All people can not use ERP because it is complicated to use almost by nature. Because it is difficult to use, some people like our junior financial staffs will not usually be able to work with it because of the complexity. For me, I really like the product and the possibilities because I can use it to see all of the details that I want. SAP ERP is very good for a production company that has physical products because they can use it perfectly and see all the details about the business processes that they need to know. I have not experienced other ERP solutions or other ERP software but, as far as I know, SAP ERP is very full-featured and offers good visibility into processes. This is the purpose of the product. Although it may be good for me and other technical and advanced business users, the UI/UX could be a lot better. I think that especially in some of the financial modules, they need to have some improvements in budget control. It is an important component for planning and it is not being handled well for all users. That we can not do more with controlling budgeting with an ERP solution means that the solution has some weaknesses in it. It is a sort of tangential problem with the product. Because of extreme changes in the dollar exchange rate, when you want to put in a PO (purchase order) the price will change as time passes. By the day you need to pay the bill, it could be more than the budget that was projected. That is an example of the reason why we can not control our budget. The dollar exchange rate is changing daily and even hourly in our country. We want to be able to control the budget in SAP, but it does not update the budget field in the form in real-time values of the exchange rates. Our company can not use this feature and we have to do the budgeting part manually.

The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product. There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy.

The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex. You need to put a lot of data into the system in order to get something out of it. The solution is expensive.

The user interface needs to be improved. Licensing is expensive and should be reduced.

This solution could be made more user-friendly for development teams. Many legacy carryovers that are still in the original language (German). Configurations would be much easier if we didn't need a translator.

It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice. Also, SAP S/4HANA has a good visualization feature that should be added to this product.

They are not making a big effort to make it easy to integrate solutions from other vendors. It's not easy at all. When you have solutions from other vendors, SAP is not doing a good job integrating them. SAP is giving us the solutions that they provide. They buy companies. They buy solutions. And they expect that we will choose the solutions that they buy. I suppose that's the reason that they are not making a big effort in making it easy to work with solutions from other vendors. I imagine Oracle is the same. Integration is what they can do better.

There will always be something within our business that it won't fit.

The ergonomics of ECC were poor and unattractive to newcomers, as businesses expect process streamlining.