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Microsoft Dynamics 365 Business Central vs SAP S/4HANA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
6.3
SAP S/4HANA customer service is generally good, but response times and support quality can vary based on agreements.
 

Room For Improvement

No sentiment score available
Sentiment score
5.0
SAP S/4HANA needs UI improvements, better integration, increased customization, cost reduction, and enhanced support for user satisfaction.
 

Scalability Issues

No sentiment score available
Sentiment score
7.9
SAP S/4HANA is praised for scalability and integration, ideal for large businesses but may challenge smaller ones with costs.
 

Setup Cost

No sentiment score available
Sentiment score
2.5
SAP S/4HANA pricing is complex and costly, challenging smaller businesses, with substantial fees for licensing, implementation, and support.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
SAP S/4HANA is highly rated for stability, with minor issues resolved by updates, requiring proper infrastructure for optimal performance.
 

Valuable Features

No sentiment score available
Sentiment score
8.2
SAP S/4HANA enhances productivity with user-friendly UI, real-time processing, scalability, integration, and industry-specific functionalities.
 

Categories and Ranking

Microsoft Dynamics 365 Busi...
Ranking in ERP
3rd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
63
Ranking in other categories
Activity Based Costing Software (2nd)
SAP S/4HANA
Ranking in ERP
2nd
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
104
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the ERP category, the mindshare of Microsoft Dynamics 365 Business Central is 6.2%, down from 7.0% compared to the previous year. The mindshare of SAP S/4HANA is 16.2%, up from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

StefaanVandesompele - PeerSpot reviewer
Provides end-to-end accounting and finance module at reasonable pricing
365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.
VARUN-JAIN - PeerSpot reviewer
The solution is highly scalable, with solid performance and integration
S/4HANA implementation is always complex because you need to configure it to work with your infrastructure. SAP only provides the license, not hardware, but they will connect you with a partner like HPE or IBM. It's extremely costly if you ask for SAP to implement it, but you can deploy through some vendor like HCL, TC, Infosys, or Capgemini, and then you need to enlist a hardware partner. The complexity also varies by industry. If it's a small industry with $40 million of revenue annually, the business processes will be simple. However, deployment is tricky for heavy manufacturing, energy, etc.
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Answers from the Community

AM
May 2, 2023
May 2, 2023
Hello Amit, I am posting this answer on behalf of Gene Hammons, a Director at a small tech services company. He says: "Hey Amit - I believe there are huge price differentials between SAP S/4 HANA and MS D365 Business Central (the new web version of the old Navision code base). In most of our clients evaluating SAP we're comparing that to the D365 Finance & Operations (the new web version ...
2 out of 3 answers
MM
May 2, 2023
Hello Amit,I believe I can safely recommend SAP S/4HANA as a better ERP solution for your organization. Being directly involved in multiple SAP implementation projects, I have seen organizations transform and grow with S/4HANA. The only concern is the cost as I see it because SAP S/4HANA is costly as compared with other products. Another thing that you need to consider is the change in management in your organization. SAP encourages organizations to adopt best practices and in doing so, users are not always facilitated. So how flexible your organization is when it comes to adapting the change is a million-dollar question. Let me know if you need further details and we can specifically discuss accordingly.Regards,Muhammad Tuaha MustafeezSAP Solution Architect & Project Manager
Avigayil Henderson - PeerSpot reviewer
May 2, 2023
Hello Amit, I am posting this answer on behalf of Gene Hammons, a Director at a small tech services company. He says: "Hey Amit - I believe there are huge price differentials between SAP S/4 HANA and MS D365 Business Central (the new web version of the old Navision code base). In most of our clients evaluating SAP we're comparing that to the D365 Finance & Operations (the new web version of the old Axapta code base). Pricing-wise, we'd see $3m for SAP, $1.5m for D365 F&O, and $400k for D365 BC. There is Business One from SAP that would fit in the middle of those Dynamics price points - and it's all relative, a smaller company would cost less, a larger company more - but you see where the competition would play. We do get a lot of calls from companies who have licensed D365 Business Central as part of their Microsoft IT stack and try to implement it themselves. After a couple of years, they start calling around and find out you need a real consulting team to get anywhere - and that's not free. Anyway - the key is who you partner with, make sure they have plenty of experience in your size company, in your industry - and let your business requirements drive the evaluation. The pros and cons of each system are only relevant depending on the requirements of your particular business model - any of these have the ability to be a total nightmare or productivity dream depending on where you try and fit them."
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
10%
Financial Services Firm
7%
Government
6%
Educational Organization
38%
Manufacturing Company
9%
Computer Software Company
9%
University
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics NAV?
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integrat...
What needs improvement with Microsoft Dynamics NAV?
Implementing localizations when we use the system for multiple countries can be quite complex. There isn't a single solution available for all countries, and managing these localizations can be cha...
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What needs improvement with SAP S4HANA?
In future releases, I would like to see more availability zones and VPCs so customers have more freedom to choose. Also, more training so customers can utilize the training enablement.
What is your primary use case for SAP S4HANA?
I'm an architect. S/4HANA is an intelligent enterprise. When an organization needs an application or software to run its operations, S/4HANA comes into play. SAP is the market leader in ERP. S/4HAN...
 

Also Known As

Dynamics NAV, MS Dynamics NAV
SAP S4HANA
 

Learn More

 

Overview

 

Sample Customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.
Find out what your peers are saying about Microsoft Dynamics 365 Business Central vs. SAP S/4HANA and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.