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it_user881271 - PeerSpot reviewer
CIO at Kolektor Group d.o.o.
Real User
Very stable with great integration capabilities and has a reliable architecture
Pros and Cons
  • "The architecture of the solution overall is great. It's great for development, testing, and production. I've worked with solutions where the architecture wasn't as strong and it was a disaster."
  • "The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex."

What is most valuable?

I worked with some other ERPs previously and I am a computer engineer. I find it to be very stable in comparison to other systems. There is no downtime. That's important to us due to the fact that we have companies around the world and don't have specific service hours. It needs to constantly be running, and it can do that beautifully.

The architecture of the solution overall is great. It's great for development, testing, and production. I've worked with solutions where the architecture wasn't as strong and it was a disaster.

The integration of the solution is great.

What needs improvement?

The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex.

You need to put a lot of data into the system in order to get something out of it.

The solution is expensive.

For how long have I used the solution?

Our company began using SAP during its first installation in Slovenia. We've used it since 1998. It's been more than 20 years at this point, so more than two decades of working with the solution.

What do I think about the stability of the solution?

The solution is stable. There are no concerns there. We don't have bugs or glitches. It works extremely well and it reliable.

Buyer's Guide
SAP ERP
November 2024
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What do I think about the scalability of the solution?

The solution is very scalable. It's quite a sizeable product, to begin with. Users would have no problem expanding it out if they need to.

We have around 1,000 users on the solution currently.

How are customer service and support?

Technical support has largely been very supportive of our company. If we need an SAP developer, we're able to get one. However, the solution has been so stable so far there have been very few problems in general, so we haven't needed much help. Overall, we are satisfied with the level of support we get.

How was the initial setup?

We require 10-12 people to handle the maintenance on the solution.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution could be a bit lower. It's on the more expensive side, as far as solutions go.

What other advice do I have?

We're just a customer. We don't have any kind of business relationship with SAP. We aren't consultants or resellers.

We use SAP ERP, and on the other side, on the office side, and the user side, we are straight Microsoft.

I'd rate the solution eight out of ten. It's not exactly user-friendly and is quite a sizeable solution. If it weren't for that and the high price tag I might rate it a bit higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1512006 - PeerSpot reviewer
Sr. Manager IT at a consumer goods company with 1,001-5,000 employees
Real User
Next generation tool with many beneficial integrated modules
Pros and Cons
  • "The solution has a lot of good integrated modules."
  • "It's difficult to code; structured language is difficult."

What is our primary use case?

I'm the head of IT and we are customers of SAP ERP.

What is most valuable?

This is a great product with a lot of good integrated modules. It's a fine product in terms of integrity, I have a lot of praise for the SAP. This is a next generation tool that has been greatly improved. 

What needs improvement?

It's difficult to code, the structured language is difficult and could be improved. In my view, the article financials could be better. 

For how long have I used the solution?

We've been using this solution for around nine years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

Scalability is not really relevant in this type of product. 

How are customer service and technical support?

I've experienced both the functional side and the technical side. They are good, I have explored a few things about the ABAP Dictionary and technologies. The structured language could be simplified. 

How was the initial setup?

If you have good resources and quality people who understand the business and procedures, the implementation is not a big challenge. 

What other advice do I have?

I rate this solution a nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP ERP
November 2024
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
reviewer1477425 - PeerSpot reviewer
Associate Manager at a consultancy with 1,001-5,000 employees
Real User
Very good customization features; stable with good technical support
Pros and Cons
  • "Good customization features."
  • "License fees are too high."

What is our primary use case?

We are a Thai company providing system integration. We are partners of SAP and I'm an associate manager at the company. 

What is most valuable?

In general, I like the features of this solution, in particular the customization. 

What needs improvement?

I think the license fees are too high. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The product is quite stable.

What do I think about the scalability of the solution?

Most customers are moving to the cloud so scalability is not an issue. We have an internal team of around 10 people who deal with engineering software. We have hundreds of users of this product. 

How are customer service and technical support?

Technical support is good. 

How was the initial setup?

The initial setup was quite straightforward.

What other advice do I have?

Most customers prefer to implement SAP because of the customization it offers. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
SAP Professional at a tech services company with 10,001+ employees
Consultant
The most valuable features for us are the finance and analytics functions.

What is most valuable?

  • Supply Chain Management (MM, SD, CS, PP, PM and WM)
  • Finance and Controlling (FI/CO)
  • Human Capital Management (HCM)
  • Analytics (BI and BO)
  • Quality Management (QM)
  • Project System (PS)
  • SRM, CRM, ESS/MSS, EP and so on

How has it helped my organization?

Decision making, requirement planning, and real-time MIS have all improved within the company.

What needs improvement?

Certain things are off-the shelf, but there are a few things that need to be developed based on client specific or unique business processes.

For how long have I used the solution?

Nearly two decades

What was my experience with deployment of the solution?

There have been no issues with the deployment.

What do I think about the stability of the solution?

There have been no stability issues.

What do I think about the scalability of the solution?

There have been no issues scaling it.

How are customer service and technical support?

Customer Service:

Very good

Technical Support:

Very good

Which solution did I use previously and why did I switch?

We have implemented in several solutions and used them across our various organizations.

How was the initial setup?

Straightforward

What about the implementation team?

Initially through SAP Partners and then in-house

What was our ROI?

Less than 24 Months

What's my experience with pricing, setup cost, and licensing?

To optimize the Licensing cost, please choose different SAP Users.

To minimize the implementation cost, try to adopt Rapid Deployment Solutions

Which other solutions did I evaluate?

Yes, with other ERP solutions like Oracle, Microsoft and so on.

What other advice do I have?

SAP ERP is capable of handling all types of business scenarios and industry verticals.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

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PeerSpot user
General Manager with 1,001-5,000 employees
Vendor
SAP All in One vs. Oracle E-Business Suite vs. Microsoft Axapta

We put together an ERP evaluation for 3 proposed solutions.

The top 3 packages considered for detailed evaluation – SAP All in One, Oracle E-Business Suite, Microsoft Axapta. The Key Criteria used for Evaluation are as follows:

A. Functional Fit to meet current Business Requirements

B. Flexibility to support Future Enhancements

C. Project Implementation and Support

Functional Fit to meet current Business Requirements:

Bill of Material: Available for all three solutions. 

Utility tracking - all available except for Period end allocation to batches during month's end which is unavailable for both Oracle and Axapta. 

Integration of different modules - Unavailable for Oracle.

Cost Accounting/Drill down capabilities of reports - Not available for Oracle. 

Language compatibility - available in all three solutions. 

Production reporting, in terms of operation-wise reporting, is available in all three solutions.

Reorder level planning/Generates Orders based on Re-order level and Safety Stock - available for all three solutions. 

Flexibility to support Future Enhancements

Organization Structure: Regional cum Product line based matrix organization/Financial data capture along product line and geography based organisational structure - available for all three solutions. For Specialized Customer Orders and Expiry Date based Goods Issue - functionality not available for Axapata. Interface of PLC with ERP through middleware is available for all three of the solutions. 

Project Implementation and Support: 

Timeline for implementation would vary according to solution, for SAP the timeline would be 5 months, for Oracle 6 months and for Axapata 4 months. In terms of Ongoing Support, for SAP there is Availability of SAP Expertise within OLAM (QCH); for Oracle Expertise in Oracle Forms and Java;and for Axapata there is no in-house expertise.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Veerender Kumar - PeerSpot reviewer
Product Owner at Software Technology
Real User
Top 20
Overall good features, stable, but lacking flexibility
Pros and Cons
  • "Overall the solution is very good in the industry."
  • "The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve."

What is our primary use case?

We are using SAP ERP in the agricultural industry and we use it mostly for finance control models.

What is most valuable?

Overall the solution is very good in the industry.

What needs improvement?

The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve.

For how long have I used the solution?

I have been using SAP ERP for approximately two years.

What do I think about the stability of the solution?

SAP ERP is stable.

What do I think about the scalability of the solution?

I have found SAP ERP scalable.

We have approximately 100 people using this solution in my organization.

How are customer service and support?

My team was involved with the support and they could improve by being faster.

Which solution did I use previously and why did I switch?

We have used a previous solution and it was a purely homegrown system, which was completely customized and developed in .NET.

How was the initial setup?

The initial setup was complex and took approximately three hours for all the computers.

What about the implementation team?

We used an integrator for the implementation of the solution. Four consultants is a good number for the process.

What's my experience with pricing, setup cost, and licensing?

We pay annually for the use of this solution.

What other advice do I have?

I would recommend this solution.

I would rate SAP ERP a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Java Software Engineer at a tech services company with 10,001+ employees
Real User
Has support that is quick to respond
Pros and Cons
  • "They provide a full service."
  • "SAP is more expensive than some of its competitors."

What is our primary use case?

My company wants to change from the legacy system to the new system and new technology.

They also want it to be on-prem. 

Our kind of enterprise is expanding and wants to change the system to adopt a workflow. They want to improve productivity.

What is most valuable?

They provide a full service. 

For how long have I used the solution?

My company has been using SAP ERP for ten years.

What do I think about the scalability of the solution?

On average, the companies that use SAP ERP have around 50 users. 

=> I mean that related to license, company may has over 200 or 300 employees, but company only buys 50 account for 50, 70 end-users to use system.

How are customer service and technical support?

Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely. 

What's my experience with pricing, setup cost, and licensing?

SAP is more expensive than some of its competitors.

What other advice do I have?

I would rate SAP ERP an 8.5 out of ten. Not a ten because the solution could be cheaper. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: implementer
PeerSpot user
reviewer1383990 - PeerSpot reviewer
Solution Application Development Manager at a real estate/law firm with 201-500 employees
Real User
A robust product, but it is expensive and the technical support is below average
Pros and Cons
  • "This is a robust and feature-rich solution."
  • "The user interface needs to be improved."

What is our primary use case?

My primary use case is Enterprise Resource Planning.

What is most valuable?

This is a robust and feature-rich solution.

What needs improvement?

The user interface needs to be improved.

Licensing is expensive and should be reduced.

For how long have I used the solution?

I have been working with SAP ERP for seven years.

What do I think about the stability of the solution?

The stability is quite good.

What do I think about the scalability of the solution?

We have between 18 and 20 people who regularly use this ERP.

How are customer service and technical support?

We have had experiences with technical support that are both good and bad. Overall, I would say that they are below average. Their support is not clear, and furthermore, even a priority ticket takes a lot of time to resolve.

How was the initial setup?

The initial setup is complex. It took us about a year and a half to fully deploy.

What about the implementation team?

We called a consultant to assist us with implementation and deployment, although we have an internal team that handles the maintenance.

What's my experience with pricing, setup cost, and licensing?

This is a costly product.

What other advice do I have?

The cloud option for this solution is quite good.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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