SAP ERP Reviews

I like the solution’s features in finance, supply chain, sales, and distribution.

I would like to see more integration with other partners. Some of our customers already use specific or in-house applications for their business processes. They do not want to replace those applications.

I have been working with the solution for ten years.

I would rate the tool a nine out of ten. The tool is stable.

The tool is scalable and I would rate its scalability a nine out of ten. We have around 40 customers for the solution.

There are different teams based in various regions. They are available 24/7. You can raise a ticket either day or night. The support is very good and they respond within a short period of time. Our customers are comfortable with it.

The tool’s setup is straightforward. From the technical perspective, we can complete the solution’s deployment in less than a month. However, on the business side, the deployment depends on the customer’s requirements such as finance, supply chain, etc. It can take around four to six months for those aspects to complete. We follow the SAP Activate methodology for the tool’s deployment. This methodology has different phases to deploy the solution. Apart from the methodology, we use a tool called Solution Manager for the deployment.

The on-premises licensing model comes with annual maintenance whereas the cloud-based licensing model is a yearly subscription. The tool’s pricing is normal and not expensive.

I would rate the solution a ten out of ten. This ERP solution is useful for large enterprises and companies with complex code structures. A lot of manufacturing companies in my country use SAP ERP. They have a lot of integrations with other products and legacy systems. The tool is a complete business solution that is continuously transforming and innovating. There is no comparison for SAP ERP.

Everyone who uses SAP ERP has benefited from the functionality.

I think the most valuable feature is that we get live real-time reporting.

I would like to see the customization of the reports become easier to work with instead of having technical support have to assist us. I would also like to see them continue adding new features.

I have worked with SAP ERP for the past eighteen years.

The flexibility is excellent on a scale of one to ten I would rate it a nine.

I would say that the scalability is around a seven on a scale of one to ten.

The initial setup has some complexity to it.

The depolyment can take anywhere from six to eight months. We have a team of around forty five people that help us with the implementation.

When we talk about pricing it is expensive. On a scale of one to ten, it would rank a two. There are no additional fees but the user licenses are high.

SAP ERP is mainly for big businesses, so just try to see that if your business is big enough to handle such an expensive ERP system because, for mid businesses we have NetSuite, but for large businesses we have SAP. I would rate SAP ERP a ten on a scale of one to ten.

It is for all business processes. It is for material management, financial accounting and controlling, sales and distribution, and HR.

Our SAP version is a little bit old. It is the ACC version.

The Material Management and Sales and Distribution modules are great. The Financial Accounting module is also great.  

One module that is not doing well is HR.

It should be less complex. It should also have better integration capability. I am using the ACC version, and in this version, the integration and the communication are very difficult and complicated.

We have been using it in our company since 2008.

It is stable.

I doubt if it is scalable. That's because it is on-prem, so you have a lot of parameters, and scalability would be a little bit hard.

We have 130 people, but in my company, only about 65 people are using it. It is being used every minute of every day. There might be a plan for expanding its usage, but I am not sure.

Every time we need technical support, we take the help of a local consultant.

I didn't do it, but I'm sure it's complex.

I don't know the price, but I know its licensing is on a yearly basis.

I would rate it a nine out of 10.

It's a good solution as you get everything in one software. You get all modules in one software and therefore one doesn't have to look outside for any other software. 

The solution is quite scalable. 

The stability is excellent. 

The solution has a few problems here and there.

It's slightly complex and can be hard to understand if you are new to the product.

The product is very, very expensive, and therefore not really suitable for smaller organizations. 

It's very difficult to find people who are well versed in it. 

I've been using the solution for 20 years at this point. It's been somewhere around two decades. I have a lot of experience with it. 

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

The product can scale. If a company needs to expand it, it's not a problem. Users should be able to do so. 

It is scalable in the sense that tomorrow if you have 10 users, you can scale it to 50 users, 50 to 100. That's not a problem. It's pretty easy to scale. SAP is now pushing cloud. It used to be on-premise. When it was on-premise you would have to change your hardware. Now, that is not necessarily the case. 

In terms of maintenance, due to the fact that the solution is complex and nobody can know everything, it's important to have at least two people on staff for maintenance that can handle it and understand how everything - or mostly everything - works. That means either hiring out experts of having in-house personnel.

The pricing is very high. For enterprise-level organizations this may be okay, however, for smaller companies, it's likely not suitable. 

What happens is that if small companies implement it, the maintenance cost is very high for this kind of ERP. It's a problem for those companies who want to implement ERP, and they find implementation cost is higher and the license cost is extremely high. The maintenance cost is very high as well.

I'm an implementor.

I'd rate the solution at a ten out of ten. 

It covers pretty much everything. It's not that something is missing. There are better products than this, however, they are not necessarily as complete. If you're buying those products, you will have to spend money to interface with the backbone of SAP. 

They're making it more user-friendly. A user has to work smart and if he's not able to work smart, we spend so much less time training people. Unless you have a photogenic memory, SAP can take a bit of work.

Other software can be learned in 15 days, however, SAP takes a while. 

I am currently working in a group of companies, and we have the SAP HCM module. It is not fully implemented due to cloud issues, but we plan to transition to it. We are also using SAP S4HANA and have incorporated some aspects of the HR module, primarily focusing on payroll.

SAP ERP has improved our organization in several ways. For example, since moving to SAP HANA around eight years ago, the company I used to work for has gained substantial experience and benefits. 

The deployment of SAP ERP has primarily strengthened our financial controls. Although our production planning initially relied on personal interventions and Excel, the finance aspect has shown significant strength and improvement, which is a primary focus for most companies within our group.

The most critical feature of SAP ERP is its focus on supply chain and finance, as our companies are primarily oriented towards financial operations and payroll management. Its customer support is highly rated, and the technical support provided by SAP is considered very good.

There is a need for improvement in the business analytics aspect in financial reporting and also in sales and marketing analytics.

Different companies are at different stages. I have used SAP since the year 1985 or 1986 when I was part of the Toyota group, and we transitioned to SAP HANA around eight years ago. Other companies, like Obertronix, began using SAP two or three years ago.

The support from SAP has been very good. When SAP ERP was used, we did not experience any significant issues. Their technical support is rated highly.

Positive

Prior to using SAP ERP, there was no similar solution in use. We started with SAP in around 1995 or 1996, transitioning directly from using forms, Google, and Excel. There were no alternate ERP solutions before SAP.

The initial setup was challenging initially. People did not understand much about what SAP could do. However, with experience, the transition to S4HANA became easier, as the capabilities of SAP were better understood.

The pricing of SAP ERP is extremely high and often seen as unreasonable. An SLA agreement on maintenance is required, and it constitutes an annual expenditure. The licenses must be bought in bulk, which presents additional challenges, making the pricing not very friendly.

SAP ERP is definitely recommended for larger companies, such as public limited companies, due to its extensive capabilities. However, smaller companies may find the maintenance and licensing fees prohibitive, and they should consider other ERP solutions.

I'd rate the solution nine out of ten.

We use the product for accounts payable and accounts receivables processes. It helps us analyze the throughput time between goods receipt and the completion of the entire accounts payable process. It identifies any delays or lags in the payment of invoices and ratios.

The product’s most valuable feature is a centralized system integrating different departments within the organization. It works much faster compared to other vendors.

SAP ERP lags a bit compared to Oracle for reporting features. Oracle provides predefined standard reports for vendor and customer-related financial statements. This feature could be included in SAP for creating reports adhering to standardized compliance requirements.

We have been using SAP ERP for three and a half years.

The product is stable. There are a lot of clients that maintain their systems for several years.

The product is scalable and suitable for large enterprises.

The technical support services are good. However, they cannot provide solutions for certain problems.

Positive

The deployment process requires a lot of resources and is expensive. It takes a lot of time to configure and deploy SAP applications. We need around 50 to 60 skilled resources for configuration setup. For finance, we may need another 50 resources. The process involves technical modules. Thus, we need expertise in finance and cost to handle the functional models, including warehouse, production, and plant maintenance. SAP provides good support services to help us set up the application.

The deployment time depends on the size of the data records and their processes. Some implementations might happen for years together.

The number of engineers and architects required depends on the existing data and processes. On average, we need a minimum of 10 executives to work on each module. We have around 20 modules in total. We may need overall at least 100 resources to implement the product.

The product has high pricing. They provide a yearly basis license. The customers have to pay extra costs for support services.

I reviewed some articles and blogs and interacted with IT consultants to learn about Oracle.

SAP ERP provides a lot of features compared to other systems. It is a well-integrated and feasible solution. It is a perfect solution if you can afford to invest in SAP. They are improving themselves rapidly. They provide all the organizational level services, including transaction, dashboarding, reports, automation, etc. They need to improve a few processes, including transformation, intelligence, governance, modeling, etc.

I rate the product an eight out of ten.

I use SAP ERP in my company for its entire package that provides masking and condition techniques, along with the details of all the employees and everything, starting from manufacturing, procurement, maintenance of facilities, onboarding, and warehousing.

A person gets to use the valuable features of the solution depending on how you have implemented the tool. If the tool doesn't have a required process, its user has to put that particular process into it, which is tedious.

SAP ERP needs to be made simpler. The tool is generally not very complicated to use and is easy to use.

SAP ERP needs to consider simplifying a few areas within the tool. Compared to SAP ERP, other solutions in the market are much more easily configurable and understandable. SAP has a lot of complex features. In the future, if SAP ERP offers small, medium, and large versions of the product separately, then the implementation process can be made easier.

I have been using SAP ERP for four years. I use SAP ERP with SAP S/4HANA 1809, but my company plans to move to SAP S/4HANA 1909 soon. I am a user of the solution.

Stability-wise, I rate the solution a three out of ten.

The standard options of the tool don't work well, and for each and everything, there are new options. When SAP adds new options, the integration of the other modules is not taken care of, and then the fix-around needs a lot of time.

Scalability-wise, I rate the solution an eight out of ten.

Around 400 people in my company use the tool.

The tool is used daily in my company.

SAP ERP's technical support takes a lot of time when it comes to handling errors and debugging errors. The coordination of technical support with different users takes a lot of time. I rate the technical support a four out of ten.

Neutral

Previously, my company used a product from Oracle. My company shifted to SAP ERP from Oracle after our company's plans to move to a manufacturing setup.

I rate SAP ERP's initial setup phase a four on a scale of one to ten, where one is a difficult setup, and ten is an easy setup.

SAP ERP's initial setup phase was quite difficult.

SAP ERP's initial setup phase was complex, as my company had to seek help from a third party while maintaining a lot of coordination and months of discussions with them to get the tool fully usable.

The solution is deployed on an on-premises model.

The solution can be deployed in twelve months.

SAP ERP has three modules or sections that help with the installation areas like the development, quality, and deployment of SAP. SAP takes or collects the data from each of the departments and the processes, and then it gets put into the area that deals with quality in SAP. The signoff of the UAT and any other agreements is done before proceeding with the final deployment.

The product's deployment was carried out in my company with the help of a consultant from SAP and a third-party integrator.

From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it. Currently, I don't think the product offers my company any return on investment.

I rate the product's price a nine on a scale of one to ten, where one is cheap or affordable, and ten is really expensive. The solution is expensive.

SAP ERP's maintenance can be described as an ongoing process. Ongoing maintenance is required in the product, owing to issues like bugs and the fact that the processes are not integrated well enough.

I rate the overall product a seven out of ten.

SAP ERP is essentially used for back-office functions, such as payroll and HR, as well as covering financials. It has many functional modules that can be used depending on the needs of your business.

Implementing SAP is typically very costly, and it takes a long time to deploy because of the huge amount of complexity. For smaller organizations, the implementation can be particularly challenging. Maybe the integration capabilities could be improved to increase the rest of the three tools. If you're trying to plug it into other best-of-breed products for HR or reporting, that's where you'll have charges.

I would suggest that the implementation lifecycle could be made simpler. Therefore, it would be easier and faster to implement and cost less.

I've been using SAP ERP for fifteen years.

It is a very scalable solution but it can be cost-prohibitive at the same time due to the time it takes.

The deployment process depends on various factors. For the bare minimum setup, the solution would take six to nine months to deploy. But the likelihood of it taking six to nine months is very low. It's probably going to be more like a year to eighteen months to get the whole thing up and running and fully working as you expect for an organization of over six thousand people. 

The time taken to deploy the solution depends on the implementation approach. More than likely, you would roll it out to one part of the organization, which could take six to nine months. Then you would expand it to other parts of the organization, which would take longer. So, there's a deployment that could be done in six months, but it's unlikely that the entire organization would be fully onboarded in that time.

If you're a large, professional organization with significant complexity, then SAP ERP would be a good fit as it comes with out-of-the-box support for more complicated processes. However, if you're a smaller organization or a quick-build company that's not planning to grow larger, then SAP ERP may not be advised. It's more about the complexity of the business you're running, and we run a manufacturing distribution component that is quite sophisticated compared to something you would find with Dynamics or 365. But it's more about the organization's size and complexity that determines how useful SAP ERP can be.  It may be the right solution for some and not for others, so it's subjective.

Overall, I would rate the solution a seven out of ten.