SAP ERP Reviews

We are using this solution to help us with business processes and to run our business efficiently.

The most valuable features are that it's very customizable and it's flexible.

The initial setup could be simplified.

Technical support response time could be better.

SAP ERP needs to be more innovative when it comes to areas like mobility and the internet. They have to enable it.

I have been working with SAP ERP for approximately ten years.

It's a stable solution and we have plans to increase our usage.

SAP ERP is very scalable.

Technical support is good, but there is always room for improvement. They could be faster.

The initial setup is a bit complex.

It took approximately six months to deploy.

We had a tech agency help with deployment.

There are licensing costs.

I would recommend this solution but not on a large scale. They should start on a smaller scale.

I would rate SAP ERP an eight out of ten.

On-premises

• Supported over 180 types of business
• Seamless integration inside SAP
• Quick updates
• Built-in localized versions

I work on project-based organization. There was no method to plan, record, monitor and invoice the hours other than a spreadsheet. After implementing SAP, these processes are being incorporated with a very high level of satisfaction.

The talent management sub-modules need to be improved more. Clients are looking for more flexibility and a better GUI.

I have used it for almost seven years.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Technical support is 6/10.

Overall, initial setup is very complex.

If you have the budget, then I would highly recommend implement it.

• Supply Chain Management (MM, SD, CS, PP, PM and WM)
• Finance and Controlling (FI/CO)
• Human Capital Management (HCM)
• Analytics (BI and BO)
• Quality Management (QM)
• Project System (PS)
• SRM, CRM, ESS/MSS, EP and so on

Decision making, requirement planning, and real-time MIS have all improved within the company.

Certain things are off-the shelf, but there are a few things that need to be developed based on client specific or unique business processes.

Nearly two decades

There have been no issues with the deployment.

There have been no stability issues.

There have been no issues scaling it.

Customer Service:

Very good

Technical Support:

Very good

We have implemented in several solutions and used them across our various organizations.

Straightforward

Initially through SAP Partners and then in-house

Less than 24 Months

To optimize the Licensing cost, please choose different SAP Users.

To minimize the implementation cost, try to adopt Rapid Deployment Solutions

Yes, with other ERP solutions like Oracle, Microsoft and so on.

SAP ERP is capable of handling all types of business scenarios and industry verticals.

Mostly, I use ERP for engineering applications — small fry infrastructure.

ERP could use better integration with other systems. That's always the thing. Any upgrade or any other integration would be helpful with such a solid platform.

I have been using SAP ERP for about 10 years now. 

ERP is stable. The outcome is clear to us as far as the design goes.

I don't set the solution up. It's just for me to play with the keyboard.

I would rate ERP seven out of 10. 

Finance, Controlling, Material management, Plant maintenance. The integration between the various components.

User experience

Almost 10 years

Customer Service: Very goodTechnical Support: Very good

We are using it for all of our core business processes, including finance, sales and distribution, warehousing, and HR. We have its latest version.

Its integration is most valuable.

Its user interface should be improved.

I have been using this solution for more than seven years.

It is stable.

It is also scalable. Currently, we have more than a thousand users.

Their technical support is fine. We have a Service Level Agreement with SAP's technical support. They are within their Service Level Agreement.

I would recommend this solution. It is the best ERP product. We plan to keep using it in the foreseeable future.

I would rate SAP ERP a seven out of ten.

On-premises

ERP can help manage all enterprise resources. It brings them together and provides some analytical data to inform management decisions.

I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need. It could be because I'm not well trained in ERP. I occasionally work with the user interface when I'm negotiating a contract.

We've been using ERP for five or six years.

The stability depends on several factors, not only the SAP software but also your infrastructure, configuration, and support. All those aspects should be considered together. 

I haven't contacted SAP for support with ERP, but I have a relationship with them. My previous company was a software vendor that sold many applications similar to ERP, so I can express my general opinion.

SAP's support work is divided into three different areas: production environment, testing, and development. There is a specific approach for each area, with a different level of availability, response times, etc. Of course, the production environment is more critical, and SAP allocates more resources to it than others.

I would rate SAP ERP eight out of 10.

I am with a consulting company and we assist our clients with different solutions. SAP ERP is one of the products that I have experience with. It is primarily used for Material Management (MM) processes.

We use an SAP S/4HANA system.

The most valuable features are the ease of installation and the MM functionality.

I always prefer using an S/4HANA system.

I have been working with SAP ERP for more than one year.

Although I have had problems with stability, so does every product. SAP is the best of all of them in this regard.

I have never been in contact with technical support.

This is an easy product to install, although the process can be more difficult depends on the customer's requirements and environment. Sometimes, we have to interact with customers a lot before it is complete.

This is a product that I recommend for others.

In summary, this is a good product but it is made by humans hands. Every product has problems, even in perfect projects. Nonetheless, this one is good enough.

I would rate this solution a seven out of ten.

Public Cloud

Amazon Web Services (AWS)