SAP ERP Reviews

SAP ERP provides business efficiency to the basic business functions of finance, inventory, production, customer service, sales all in one database. Is designed for middle and large size companies. The database can be designed for specific industries, and there is the ability to choose features specific to your companies needs. There is an allowance for multiple company databases to be combined into one, which can reduce company costs, and reduce data redundancy. SAP ERP is top rated in functionality compared to other ERP systems that we also evaluated.

The price of SAP ERP is greater than other companies with the equivalent product. Technical support is not as efficient as our company would like. It is very difficult to know when upgrades or patches are available. SAP ERP is not as user friendly for new computer users.

We implement it for customers, and we use the software internally for process management and inventory management.

SAP is already working on improvements by doing annual releases with enhancements.

I would like to see more integrations and built-in integrations with other environments and products. Sometimes, we have a product that needs something, and we would need to replace a feature or model in the system with other models outside.

In this case, we would like the system to be more flexible, more component-based. Then, we would be able to take one component and leave the others. We won't have to buy in bulk to benefit from the product. We can select features and pay for those.

Technical support could be better.

I've been working with this product for almost 7 years.

As for technical support, it depends on how SAP defines the level of the ticket. Sometimes, the ticket is very important to us, while from the perspective of SAP, its of low or medium priority. This makes things difficult for us.

When the ticket is of medium or low priority from the perspective of SAP, it takes more time to solve it.

So, when we have product limitations or something's not working, we would need to help the customers find a solution or workaround.

The initial setup is a little bit complex. In the beginning, it takes some time for the business consultants to prepare the environment and set up everything. Usually, if you give the consultants the appropriate time to do the setup correctly the first time, everything will go smoothly.

On a scale from one to ten, I would rate SAP ERP at eight.

It's the biggest and the most prominent ERP system in business, globally, and it can be used for almost anything. This is one of the biggest advantages of SAP - having so many modules and supporting so many different industrial sectors. Therefore, it would be hard to find what the SAP can't do.

The solution is the biggest ERP system globally and can do pretty much anything.

With all the complexity, there isn't any tool that is so complex and offers so many features as the SAP does those days.

If you are well versed in SAP, the initial setup is pretty simple. 

It's pretty pricey for the functionality. 

In certain barriers, for example, CRM, Salesforce can do better than the analog tools in SAP. It's not naturally grown from its own development of the SAP and a lot of products or solutions are bought in or purchased by SAP. I'm using different technologies due to this.

A major problem of SAP these days is it's not homogenous. It's a conglomerate of many different solutions and systems, which are not very well integrated.

The initial setup can be difficult if your team is unfamiliar with the product.

Technical support could be better. 

I've worked with the solution on and off for 15 years. I didn't spend the last 15 years just implementing SAP ERP. I did all other kinds of projects as well. That said, I've worked with the product for a while.

I was doing working with three different companies for the past 15 years as well as a couple of external clients. I've used it across a few different industries. 

Technical support definitely can be faster. We have had a couple of tickets in solution support opened for a long, long time without proper or satisfactory response. We're not 100% happy with the level of support we receive. 

The setup complexity depends on how strong of a team you have. If you have enough experience, then no major problem with implementation. For the cloud solutions, now you don't even really install. You just get your own tenant developed or created by the SAP itself.

The size of the technical team you will need depends on your business scale. You can do it with a small team of two or three people if it's a small implementation. You can also deal with the thousands of mandates if it's a complex enterprise implementation. That said, it's the same or very similar with any other tool as the complexity is not driven by the tool itself. Rather, it is the business processes of a customer.

It's definitely not the cheapest system to license and run. It could be cheaper. 

Typically, they offer yearly licensing agreements. 

I'm not only an end-user. I'm a project manager who has implemented it in the past.

The solution can be deployed both on-premises and on the cloud. 

I would rate the solution at an eight out of ten.

I would recommend the solution to other users and organizations. 

On-premises

I use SAP for logistics transactions. I test SAP transactions to make sure they work correctly and train colleagues who are SAP users.

As our Warehouse Management System, SAP efficiently manages our warehouse operations in real-time.

The most valuable features are its worldwide reach.

Although you can use SAP as a Warehouse Management System, and you don’t need any other program for that purpose, it is not enough as a Transportation Management System. You need another program which is integrated with SAP. I think this is an area where SAP should improve. It should be work as a Transportation Management System.

Three to five years.

• Procurement
• Warehousing
• Inventory management

SAP ERP has created a paperless environment for us. We used to have an electronic system but at some stage it was required to be recorded manually on paper. Also there were some other issues, for the maintenance approval, a hard copy was required but now these sort of approvals are through the system.

Every activity creates its own unique Document Number even in the same line of action. For example, if it issues some materials using activity code 201, and then a reversal using code 202 our reference # should be the same, with the same line number. In the backend, a separate document number can be created.

Also PR should be the reference number from creation until the materials are received by the common users.

Since 2010.

Data transfer was an issue.

No

Customer Service:

Satisfactory.

Technical Support:

6 out of 10

Yes, and the decision to switch came from management.

Complex as there was a lot of data conversion involved

We used a vendor team, expertise was 6/10.

Good

Not known but costly.

DBS, and ASI were also considered but management chose ERP.

Positive solution.

SAP is an enterprise-wide application and we use it across all departments including finance, project management, HR and procurement.

SAP is a very process controlled application. It does not allow users to manage the data. Once the initial process is set, it works smoothly.

The integration with others applications could be easier. There are many different features that this solution offers which could be easier to implement. This solution previously has a best practice implementation which we used to easily make improvements. 

I have used this solution for nine years.

This is a very stable solution.

This is a scalable solution that comes with many options and add-ons. 

Deployment is costly and it takes a lot of time, but once it is done it is very smooth. We deployed SAP in a phased manner, country by country. We started with one country, gave it a year or so, and then we moved on to the second country. We have rolled this solution out in six countries over six years.

We started the implementation with a vendor team and then started hiring our own consultants. We have between eight to twelve consultants internally. 

It takes a little bit of time to cover the ROI on this solution due to its cost. 

This solution was initially costly until we moved to internal consulting which brought the overall cost of ownership and maintenance down. 

I would rate this solution an eight out of ten. 

On-premises

The system can be integrated with other SAP functionalities - such as finance, production, sales, marketing, HR, et cetera, and can also be customized to become a model that's specifically designed for my business. That's the solution's most valuable aspect.

The solution is quite expensive. They need to work on the pricing to make it more reasonable.

There are no extra features needed. It's quite a complete solution.

I've been using the solution for seven years now. It's been a good amount of time.

The solution offers quite good stability. The performance is reliable. There aren't bugs or glitches. It doesn't crash or freeze. It's very good.

The solution is a bit smaller than I prefer to use, however, we don't have to take too many liberties with it, so, for us, it's fine.

We have about 20 users on the product currently.

We have reached out to technical support in the past. They've been quite good and I would say that, overall, we've been satisfied with the level of support they've provided.

The initial setup was pretty straightforward. I don't believe it was complex.

The vendor handled the entire setup for our organization. We didn't actually have to worry about the implementation process.

The costs are high in terms of licensing. It will be too expensive for many companies if they are considering using this solution.

We're just customers. We don't have a business relationship with SAP.

We are using the latest version of the solution.

Although it is a good product, I'd recommend that other organizations consider an alternate solution. This is due to the fact that it's a very expensive model. For us, for the very initial stage of our business, we've spent quite a lot on it. If a company has a vision for the next five years, it could prove difficult to adhere to the solution should things unexpectedly change.

It might be better to have a basic application available on the market. The licensing costs are far too high on this one.

I'd rate the solution seven out of ten, even though the costs are so large. In this time of COVID, people really are more cost-conscious and high licensing costs are untenable for a lot of businesses.

On-premises

We use SAP ERP for finance, manufacturing, and purchasing.

It integrates most of the areas from a financial point of view and helps the company track operations on a global level.

I like that SAP ERP is very robust and stable.

It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better.

We have been using SAP ERP in our company for 15 to 20 years.

SAP ERP is a stable solution.

It's very scalable. It's just a matter of cost. We have 100 to 150 users at the moment.

Technical support is available anywhere, and it's easy to find.

The initial setup is very complex.

SAP ERP is expensive.

I would tell potential users that the implementation could be very complex. It's key to have clarity about the company processes from the beginning before implementing SAP ERP. If you don't, the company processes will have to be adapted to the SAP standard way of working.

On a scale from one to ten, I would give SAP ERP a seven.

On-premises