The SAP ERP is on a single-layer reporting process, and we use SAP ERP for output storing, algorithm and reporting purposes.
RPA Developer at Atominos consulting
Useful for output storing, algorithm and reporting purposes
Pros and Cons
- "The initial setup was straightforward."
- "It has a high cost."
What is our primary use case?
What is most valuable?
It is helpful for reporting processes, and we have to figure out the times we store that data and if we need any additions. So we use it to automate our PR processes.
What needs improvement?
It has a high cost.
For how long have I used the solution?
We have been using this solution for almost two years, and it is deployed on-premises.
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SAP ERP
January 2025
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What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is scalable. We have about 15 companies using SAP ERP.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I do not have details about the price.
What other advice do I have?
I rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works
Automation assists us with operations from supply requisition to invoicing
Pros and Cons
- "SAP has provided a much more integrated platform for managing our manufacturing business."
- "This solution could be made more user-friendly for development teams."
What is our primary use case?
We use this solution for our entire business management. Order to Cash for Manufacturing.
How has it helped my organization?
SAP has provided a much more integrated platform for managing our manufacturing business.
What is most valuable?
The most valuable features for us are:
- Demand Planning: automated creation of supply requisitions for raw materials based on sales demand.
- EDI: automated sales order processing and advanced shipment notifications.
- MRP: Fully integrated with preventive and reactionary maintenance system to assist in scheduling work orders. Automated load balancing based on available resources (man & machine).
- Invoicing: Automated invoicing based on shipped orders, with invoices emailed to customers automatically.
What needs improvement?
This solution could be made more user-friendly for development teams.
Many legacy carryovers that are still in the original language (German). Configurations would be much easier if we didn't need a translator.
For how long have I used the solution?
Three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP ERP
January 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Associate Manager at a consultancy with 1,001-5,000 employees
Very good customization features; stable with good technical support
Pros and Cons
- "Good customization features."
- "License fees are too high."
What is our primary use case?
We are a Thai company providing system integration. We are partners of SAP and I'm an associate manager at the company.
What is most valuable?
In general, I like the features of this solution, in particular the customization.
What needs improvement?
I think the license fees are too high.
For how long have I used the solution?
I've been using this solution for seven years.
What do I think about the stability of the solution?
The product is quite stable.
What do I think about the scalability of the solution?
Most customers are moving to the cloud so scalability is not an issue. We have an internal team of around 10 people who deal with engineering software. We have hundreds of users of this product.
How are customer service and technical support?
Technical support is good.
How was the initial setup?
The initial setup was quite straightforward.
What other advice do I have?
Most customers prefer to implement SAP because of the customization it offers.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Azure Cloud Solution Architect(CSA) at a tech services company with 1,001-5,000 employees
Easy to customize and pretty stable but too expensive
Pros and Cons
- "The system can be integrated with other SAP functionalities - such as finance, production, sales, marketing, HR, et cetera, and can also be customized to become a model that's specifically designed for my business. That's the solution's most valuable aspect."
- "The solution is quite expensive. They need to work on the pricing to make it more reasonable."
What is most valuable?
The system can be integrated with other SAP functionalities - such as finance, production, sales, marketing, HR, et cetera, and can also be customized to become a model that's specifically designed for my business. That's the solution's most valuable aspect.
What needs improvement?
The solution is quite expensive. They need to work on the pricing to make it more reasonable.
There are no extra features needed. It's quite a complete solution.
For how long have I used the solution?
I've been using the solution for seven years now. It's been a good amount of time.
What do I think about the stability of the solution?
The solution offers quite good stability. The performance is reliable. There aren't bugs or glitches. It doesn't crash or freeze. It's very good.
What do I think about the scalability of the solution?
The solution is a bit smaller than I prefer to use, however, we don't have to take too many liberties with it, so, for us, it's fine.
We have about 20 users on the product currently.
How are customer service and technical support?
We have reached out to technical support in the past. They've been quite good and I would say that, overall, we've been satisfied with the level of support they've provided.
How was the initial setup?
The initial setup was pretty straightforward. I don't believe it was complex.
What about the implementation team?
The vendor handled the entire setup for our organization. We didn't actually have to worry about the implementation process.
What's my experience with pricing, setup cost, and licensing?
The costs are high in terms of licensing. It will be too expensive for many companies if they are considering using this solution.
What other advice do I have?
We're just customers. We don't have a business relationship with SAP.
We are using the latest version of the solution.
Although it is a good product, I'd recommend that other organizations consider an alternate solution. This is due to the fact that it's a very expensive model. For us, for the very initial stage of our business, we've spent quite a lot on it. If a company has a vision for the next five years, it could prove difficult to adhere to the solution should things unexpectedly change.
It might be better to have a basic application available on the market. The licensing costs are far too high on this one.
I'd rate the solution seven out of ten, even though the costs are so large. In this time of COVID, people really are more cost-conscious and high licensing costs are untenable for a lot of businesses.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Project Manager at a tech services company with 10,001+ employees
A comprehensive ERP solution with all key business processes covered, lacking on the user friendliness front.
I have been working with SAP ERP solution for more than 14 years in different capacities including Developer, Functional/ Technical Consultant, Solution Architect and Project Manager. I have been involved in more than 20 different SAP ERP implementations in different industry verticals and companies of varied sizes.
There are couple of big advantages with SAP ERP. The most important one is the end-to-end functional coverage it provides. All the important business processes including Procure-to-Pay, Order-to-Cash, Plan-to-Produce, Inventory Management, Plant Maintenance, Project Management are covered quite extensively; with many possible variations in the solution and integration of all these into Financials and Management Accounting. On top of it, there are industry specific solutions for more than 25 different types of industries to address specific needs of the industry type. While most of the other comparable ERP products in market do also provide a good coverage, I think SAP edges most of them (may be only slightly on core functionalities and significantly on the industry specific solutions). Second advantage with SAP is acceptance of the solution as a global standard due to which integration with many other non-SAP solutions is much easier with SAP than other ERP solutions.
SAP also has many other complementary solutions including SAP CRM, SRM, BI, SCM which can help in achieving additional functionality. Again, integration within these solutions is much easier.
On the flipside, SAP solutions are a little rigid in their architecture and in few occasions, the desire to make the solution comprehensive has led to the solution being too cumbersome. Administering the SAP solutions, especially for large multi-country implementations is a nightmare. Another commonly heard complaint about SAP is its lack of user friendly front-end. While SAP has taken significant strides in this direction in the recent past, it still is a very complex tool and involves significant training effort (and continuous ongoing trainings) for end-users to use it effectively.
In summary, SAP is a very good ERP but needs significant ongoing effort in maintaining the solution, thus limiting its usability for small-to-medium sized organisations.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Associate Director at a tech company with 201-500 employees
Enterprise-wide application used across finance, HR and procurement for resource planning
Pros and Cons
- "SAP is a very process controlled application. It does not allow users to manage the data. Once the initial process is set, it works smoothly."
- "The integration with others application could be easier. There are many different features that this solution offers which could be easier to implement."
What is our primary use case?
SAP is an enterprise-wide application and we use it across all departments including finance, project management, HR and procurement.
What is most valuable?
SAP is a very process controlled application. It does not allow users to manage the data. Once the initial process is set, it works smoothly.
What needs improvement?
The integration with others applications could be easier. There are many different features that this solution offers which could be easier to implement. This solution previously has a best practice implementation which we used to easily make improvements.
For how long have I used the solution?
I have used this solution for nine years.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
This is a scalable solution that comes with many options and add-ons.
How was the initial setup?
Deployment is costly and it takes a lot of time, but once it is done it is very smooth. We deployed SAP in a phased manner, country by country. We started with one country, gave it a year or so, and then we moved on to the second country. We have rolled this solution out in six countries over six years.
What about the implementation team?
We started the implementation with a vendor team and then started hiring our own consultants. We have between eight to twelve consultants internally.
What was our ROI?
It takes a little bit of time to cover the ROI on this solution due to its cost.
What's my experience with pricing, setup cost, and licensing?
This solution was initially costly until we moved to internal consulting which brought the overall cost of ownership and maintenance down.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solutions Engineer at a manufacturing company with 10,001+ employees
Stable and scalable software for internal solutions
Pros and Cons
- "ERP is very stable."
- "In the next release, I would like to see more technical integration for directly designed solutions on behalf of the selling process so that you can design solutions and not have to use ten or more other tools to get the solution for selling."
What is our primary use case?
I use ERP for internal solutions like selling and our customer database.
What needs improvement?
An area for improvement would be the response time. In the next release, I would like to see more technical integration for directly designed solutions on behalf of the selling process so that you can design solutions and not have to use ten or more other tools to get the solution for selling.
For how long have I used the solution?
I've been using this solution for a couple of years.
What do I think about the stability of the solution?
ERP is very stable.
What do I think about the scalability of the solution?
This solution is scalable.
Which solution did I use previously and why did I switch?
I previously used Salesforce.
What other advice do I have?
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Owner at Software Technology
Overall good features, stable, but lacking flexibility
Pros and Cons
- "Overall the solution is very good in the industry."
- "The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve."
What is our primary use case?
We are using SAP ERP in the agricultural industry and we use it mostly for finance control models.
What is most valuable?
Overall the solution is very good in the industry.
What needs improvement?
The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve.
For how long have I used the solution?
I have been using SAP ERP for approximately two years.
What do I think about the stability of the solution?
SAP ERP is stable.
What do I think about the scalability of the solution?
I have found SAP ERP scalable.
We have approximately 100 people using this solution in my organization.
How are customer service and support?
My team was involved with the support and they could improve by being faster.
Which solution did I use previously and why did I switch?
We have used a previous solution and it was a purely homegrown system, which was completely customized and developed in .NET.
How was the initial setup?
The initial setup was complex and took approximately three hours for all the computers.
What about the implementation team?
We used an integrator for the implementation of the solution. Four consultants is a good number for the process.
What's my experience with pricing, setup cost, and licensing?
We pay annually for the use of this solution.
What other advice do I have?
I would recommend this solution.
I would rate SAP ERP a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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