SAP ERP Reviews

I use SAP ERP in my company for its entire package that provides masking and condition techniques, along with the details of all the employees and everything, starting from manufacturing, procurement, maintenance of facilities, onboarding, and warehousing.

A person gets to use the valuable features of the solution depending on how you have implemented the tool. If the tool doesn't have a required process, its user has to put that particular process into it, which is tedious.

SAP ERP needs to be made simpler. The tool is generally not very complicated to use and is easy to use.

SAP ERP needs to consider simplifying a few areas within the tool. Compared to SAP ERP, other solutions in the market are much more easily configurable and understandable. SAP has a lot of complex features. In the future, if SAP ERP offers small, medium, and large versions of the product separately, then the implementation process can be made easier.

I have been using SAP ERP for four years. I use SAP ERP with SAP S/4HANA 1809, but my company plans to move to SAP S/4HANA 1909 soon. I am a user of the solution.

Stability-wise, I rate the solution a three out of ten.

The standard options of the tool don't work well, and for each and everything, there are new options. When SAP adds new options, the integration of the other modules is not taken care of, and then the fix-around needs a lot of time.

Scalability-wise, I rate the solution an eight out of ten.

Around 400 people in my company use the tool.

The tool is used daily in my company.

SAP ERP's technical support takes a lot of time when it comes to handling errors and debugging errors. The coordination of technical support with different users takes a lot of time. I rate the technical support a four out of ten.

Neutral

Previously, my company used a product from Oracle. My company shifted to SAP ERP from Oracle after our company's plans to move to a manufacturing setup.

I rate SAP ERP's initial setup phase a four on a scale of one to ten, where one is a difficult setup, and ten is an easy setup.

SAP ERP's initial setup phase was quite difficult.

SAP ERP's initial setup phase was complex, as my company had to seek help from a third party while maintaining a lot of coordination and months of discussions with them to get the tool fully usable.

The solution is deployed on an on-premises model.

The solution can be deployed in twelve months.

SAP ERP has three modules or sections that help with the installation areas like the development, quality, and deployment of SAP. SAP takes or collects the data from each of the departments and the processes, and then it gets put into the area that deals with quality in SAP. The signoff of the UAT and any other agreements is done before proceeding with the final deployment.

The product's deployment was carried out in my company with the help of a consultant from SAP and a third-party integrator.

From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it. Currently, I don't think the product offers my company any return on investment.

I rate the product's price a nine on a scale of one to ten, where one is cheap or affordable, and ten is really expensive. The solution is expensive.

SAP ERP's maintenance can be described as an ongoing process. Ongoing maintenance is required in the product, owing to issues like bugs and the fact that the processes are not integrated well enough.

I rate the overall product a seven out of ten.

SAP ERP is essentially used for back-office functions, such as payroll and HR, as well as covering financials. It has many functional modules that can be used depending on the needs of your business.

Implementing SAP is typically very costly, and it takes a long time to deploy because of the huge amount of complexity. For smaller organizations, the implementation can be particularly challenging. Maybe the integration capabilities could be improved to increase the rest of the three tools. If you're trying to plug it into other best-of-breed products for HR or reporting, that's where you'll have charges.

I would suggest that the implementation lifecycle could be made simpler. Therefore, it would be easier and faster to implement and cost less.

I've been using SAP ERP for fifteen years.

It is a very scalable solution but it can be cost-prohibitive at the same time due to the time it takes.

The deployment process depends on various factors. For the bare minimum setup, the solution would take six to nine months to deploy. But the likelihood of it taking six to nine months is very low. It's probably going to be more like a year to eighteen months to get the whole thing up and running and fully working as you expect for an organization of over six thousand people. 

The time taken to deploy the solution depends on the implementation approach. More than likely, you would roll it out to one part of the organization, which could take six to nine months. Then you would expand it to other parts of the organization, which would take longer. So, there's a deployment that could be done in six months, but it's unlikely that the entire organization would be fully onboarded in that time.

If you're a large, professional organization with significant complexity, then SAP ERP would be a good fit as it comes with out-of-the-box support for more complicated processes. However, if you're a smaller organization or a quick-build company that's not planning to grow larger, then SAP ERP may not be advised. It's more about the complexity of the business you're running, and we run a manufacturing distribution component that is quite sophisticated compared to something you would find with Dynamics or 365. But it's more about the organization's size and complexity that determines how useful SAP ERP can be.  It may be the right solution for some and not for others, so it's subjective.

Overall, I would rate the solution a seven out of ten. 

We're using it for accounting, materials management, and sales and distribution. We are happy with SAP solutions. We are in the dairy products industry here in Chile, and there are good solutions for SAP in this industry.

The best improvement that we have seen using SAP solutions is that it shortens the cycle when creating financial reports. Before we installed SAP solutions, we had to do about 10 days of work to create the account reports for the managerial board. Now, ita takes about three days of work to do it. We are able to give information to the board in a more agile way.

The most valuable feature is the security. We have a very small IT team in our company, so a lot of the maintenance has to be done by the provider. So SAP gives us the maintenance and software solutions that we need.

They are not making a big effort to make it easy to integrate solutions from other vendors. It's not easy at all. When you have solutions from other vendors, SAP is not doing a good job integrating them.

SAP is giving us the solutions that they provide. They buy companies. They buy solutions. And they expect that we will choose the solutions that they buy. I suppose that's the reason that they are not making a big effort in making it easy to work with solutions from other vendors. I imagine Oracle is the same. 

Integration is what they can do better.

It works well. In our company, we don't have issues with stability. We haven't had any in 10 years, and that's a long time.

We don't have scalability problems. We can go 100 times our volume of transactions and we won't have any problems with it. We are not a very big shop so we don't have any problems, nor do we think that in the future we are going to have trouble with it.

We don't have problems with support. However, it's not as good as it used to be. In the past, they gave better support. I imagine they want you to go to Gold Support, or Platinum, or Titanium Support. We are using Standard Support, and it's good for us. We don't need anything more for the time being.

We were using an ERP that didn't have a big company behind it. The company started to have financial problems, the stock price went from $200 to about 10 cents. So we thought the solution would no longer be supported, and we didn't want to have our financials and materials management in software that didn't have a big company behind it.

So we started looking at ERP solutions in our industry. Here in Chile, the best option was SAP ERP. We spoke with people in the same industry in Argentina, Uruguay, and Brazil. They had no problems with it, so it was the natural option for us to go with ERP from SAP.

When selecting a vendor the most important factor is the vendor's availability. We don't want to find that our provider has problems with availability. When we have a problem, they have to have a solution. The provider has to have a lot of clients that are similar to us, and it has to have been providing the solution for a long time. That way, if we are going to have problems, somebody has had them before and there will already be solutions for them.

I was involved in the setup and it was not easy. We had to bring a technician from another country, from Brazil. He had to come for three to four weeks to do the installation. So it wasn't easy at all.

But once they did it, they documented it. So today, it's not that hard because we have everything written. Today, we can install another system and do it with internal IT staff. So we learned from the process.

PeopleSoft was on our shortlist at that time, although today it's Oracle. But they made it very hard for us to go with them because they didn't want to do meetings. They didn't respond to our calls. That was the worst kind of vendor you can find when you are looking for a new one.

There was another, Meccano, here in Chile. It wasn't on the same scale as SAP ERP. So we went for the sure bet and went with SAP.

Check and double-check the fine print of the contract. Also, find a hardware provider that can scale to the volume of your business, and have a hardware provider that already has implemented solutions. In our case, IBM made a mistake when sizing the server that we needed and we had three months of performance problems. It wasn't the fault of SAP, it was the fault fo IBM. It was a bad way to start with a new system, but they didn't have enough experience in sizing the server for the solution.

I give the solution an eight out of 10. Everything works well enough, but something that could be better is their ability to work with customer's processes in the way the customer does them. I understand that they propose best practices, but when you have been in your industry for 50 years, you know what the best practices are. So you are not always going to change your process because your ERP provider thinks there are better ways.

I use the solution in my company since I am responsible for business digitalization. The tool is used and it is a part of the top-down strategy. My company wants to use the tool since we want a digitalized ERP or to meet the requirements of the authority. The tool is used to meet the needs of the medical product authority and other national regulation authorities.

I think it's a very decentralized solution built for all different business units, so it acts as a separate solution on SAP.

In our company, we have an old system, so the effort to update to HANA was too big for all the ERPs. I think we will update only the ERP part to SAP HANA, and we can build the rest. For communication and CRM, we can build a portal so that we can directly communicate with our users or customers. The tool can be very much customized.

I have been using SAP ERP for fifteen years. I am a customer of SAP.

The product's initial setup phase was very complex, and you can have all the tools to build the process from business, and it depends on the system or on the SAP and not on the other way around. I have a lot of tasks that I have to do because the system says that they are without value, so I would like to change it, and go for digitalization. I have several solutions, one of which is Camunda for process automation. Camunda can be used for process management, documents, and enterprise management.

I think we have not seen any tangible benefits from SAP ERP.

I am not satisfied with the tool.

I use an old ERP tool, so it makes no sense to rate the product. I want to update it to a new architecture. I think SAP is an old ERP.

I rate the tool a one out of ten.

European migration in the 2000's was the main reason to change. The legacy mainframe bespoke application was difficult to maintain.

We were able to consolidate various obsolete IT systems 15 years ago in the context of merging several companies into a more integrated business.

Finance view across functions has been valuable. The platform has been used to automate transactional processes.

The ergonomics of ECC were poor and unattractive to newcomers, as businesses expect process streamlining.

We are using the solutions from anchoring to sketching all the business processes and documentation. It can be used in everything from manufacturing to finance or even marketing. Every process you can fit inside ERP.

The solution has many valuable features.

The procurement and payment processing aspects are very helpful.

The product launch capabilities and plans for builds are very good. 

When compared to, for example, Oracle, this solution is much, much bigger.

The solution is very mature.

Technical support has been very helpful.

We've found the solution to be very stable.

The scalability is good.

Users will find the initial setup to be pretty straightforward.

Overall, the solution isn't lacking any features.

What the company can get out of the solutions very much dependant on the users. They need to be knowledgeable about the product.

The user interface isn't as nice as SAP HANA's. They need to work on improving it in future versions.

We have used the solution for the past four years at this point. It's been a while.

The stability has been very good so far. There are bugs and glitches. It doesn't crash or freeze. It's very reliable.

The solution is very easy to scale. IOf a company needs to expand it, it can do so.

It's also very easy to integrate with other solutions and legacy systems.

We have about 500 users on the solution currently. We use it quite regularly.

we don't really deal with technical support very often. They are pretty efficient and they respond on time. So far, we are satisfied with the level of support provided.

We're in the process of moving to SAP S4 HANA. S4 will provide all the business processes required. Whatever you need it has on offer.

The initial setup is simple. It's not complex. You have a range of requirements on the system, therefore, you don't need more complexity configuring the system.

While we used a business partner who assisted us originally, we now have the internal knowledge to handle everything in-house.

Our IT handles any aspect of the maintenance that might be required.

Originally, it was configured by a business partner in Pakistan.

The pricing is modular. You are charged according to the business process you want to take advantage of. However, it's a bit better than Oracle. For example, if I am using Oracle's finance and manufacturing modules, I need two licenses, however, in SAP, we only need one license that captures all processes we're using.

There are no additional costs beyond the central licensing.

We are just a customer and an end-user of the solution. We don't have a business relationship with SAP.

We are in the final migrating phase from SAP ERP to SAP S4 HANA. We hope to finalize it within the year.

I'd recommend the solution to other users. I would rate it at a ten out of ten.

We use SAP ERP for running the entire business enterprise. Most large companies run an ERP for their supply chains. Starting from taking orders all the processes through to delivery, such as finance.

The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board.

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

I have been using SAP ERP for approximately 20 years.

SAP ERP is reliable and stable.

The solution is highly scalable.

There are different levels of support, with some requiring additional fees. I am not happy with any of the support I have received from SAP ERP.

The initial implementation is very complex. It is a very large complex system.

SAP ERP is a complex system, it takes a lot of people to maintain it. Depending on many factors of the implementation environment would determine the number of required maintenance or support staff. However, at least eight to ten people are the minimum required only to maintain and support SAP ERP. This number does not include the business or functional side of the operation of the solution, this number is only for the infrastructure side.

The solution can cost approximately $1 million a year for maintenance for a small-size company and can grow from there. Approximately $1 million is needed for a good-size company.

SAP ERP is one of the best solutions. It's complex, but it can do a lot of things. If you are considering implementing SAP ERP, make sure you have a business process straight before you implement such a large solution. Streamline your business process and try to achieve standardization, instead of trying to customize things, use industry standards.

I rate SAP ERP a seven out of ten.

The transactional integration of operations is the best-recommended feature of this product. It provides integration of all operational modules.

The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product.

There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy.

We have been using SAP ERP for around nine years. 

We are using the ECC EHP 8 version, which is not the latest one. SAP HANA is the latest one.

There is not a very simple answer to this. The version that we are using is not too stable. The newer version seems to be good, more scalable, and more stable. We are yet to evaluate the newer version of this.

It is scalable. We have around 180 users. We have licenses for 250 users, but 180 users are actively using the system.

We get technical support from our external consultants. Whenever required, we also directly get technical support from SAP for any information. There is a waiting time for it.

It was complex. As we moved forward, we slowly got used to it. I won't say it is straightforward now. It is still complex, but somehow we got used to it, and we are working with it. The deployment took around eight months.

We used external consultants.

You need to be well prepared to implement this solution. The most important thing is that there should be management involvement. It should not be left alone to the IT team or the applications team. The key to the success of any ERP is the involvement of the management.

I would rate SAP ERP a six out of ten. I won't rate it more than the average scale. This rating is based on the experience with the current version, which has a lot of scope for improvement. If I use the latest version, I might move the ranking up.

I have heard that the newest version has some capabilities to overcome the issues faced by the users in the present version. We are planning to implement the newer version. The industry or the current situation is holding us back. After we are out of this pandemic situation and the industry downturn, we will, of course, implement it.