SAP ERP Reviews

We are a consulting company and SAP ERP is one of the products that we implement for our customers. Our primary role is to advise them on tools and strategy, including business use cases that they want to transform.

With ERP, we are working with customers who are looking for S/4HANA transformation, mainly from a greenfield approach. For RPA, we want to add some value in the business case because the business case of the S/4HANA transformation is not so easy to find. So we use some techniques like RPA to find more money around this transformation.

Right now we try to automate some functionality, which is not yet really good, within ERP. We really want to connect via API to the RFP tool to S/4HANA in fact.

We do business consulting or IT consulting, and do not provide support. We do advise them on tools and strategy, including business cases that they have to transform. We work with them up to this point and do not do the implementation.

The most valuable features are the claim management. We also find the automation for the process within the "purchase to pay" can be valuable as well. We know that SAP already has an RPA solution to automate the reconciliation between the invoice and the orders, so we don't think that we can find a lot there. We would like to have some use cases with logistics and so on, but we don't have much right now.

We have a "purchase to pay" process, which is in SAP Ariba but mainly within the ERP. We would like to have more around purchasing because with purchasing we have a lot of money to gain and it could be very good for the business case.

There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA. SAP says that if you want to extend the solutions, you need to use some solution outside of SAP for RPA, on a platform as a service or whatever. So, if SAP could have some option, but this not the tool or the best platform that is in the market. So we try to find some solutions to better convince our customers.

I began working with SAP in 1992, about 28 years ago.

We have experienced no problems with stability.

Scalability has not been an issue for our customers. Our smaller clients have between 2,000 and 3,000 users, whereas a large company has between 10,000 and 20,000 users.

Normally our customers are in retail, the chemical industry, and energy companies. The setup is usually quite complex. When we want them to transform to S/4HANA it has been mainly customized. There are a lot of specifics because their processes are generally not straightforward.

The deployment will take perhaps two months, on average.

When it comes to financing or accounting, SAP is quite enormous. When a company has to produce on every quarter, the numbers that would be in the SAP report, it is quite good. It has very long, long, long life behind it. Logistics, it's still okay. But for the rest, we just started G-Cloud first with a software as a service application. For HR, you have Workday, for instance.

For key purchasing, maybe go to SAP Ariba. If you are looking for Salesforce automation, for instance CRM, maybe you will go to Salesforce. It really depends on which process you want to clone and you want to target, but for the core finance, S/4HANA is a good solution.

I would rate this solution an eight out of ten.

We are using SAP ERP for typical ERP use cases.

The solution can be deployed on the cloud and on-premise.

The solution has helped organizations with the integration of other systems.

The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market.

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

I have been using SAP ERP for approximately 10 years.

I rate the stability of SAP ERP a ten out of ten.

I rate the scalability of SAP ERP a ten out of ten.

I rate the support of SAP ERP a nine out of ten.

Positive

The initial setup of SAP ERP is complex. However, if you have a good team it can be easier.

The deployment time can depend on the size of the company.

I have received a return on investment using SAP ERP.

The price of SAP ERP is high, but it is worth the money. The maintenance and support can be expensive. There should be a different price model for businesses that are not as large to be able to afford it.

If the price of the solution was less it would be able to reach more of my customer.

I rate the price of SAP ERP a three out of ten.

I rate SAP ERP a nine out of ten.

Within the organization, I use SAP ERP on a daily basis.

The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery.

Data analytics can be improved.

The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. 

For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing.

The root cause analysis is very common across industries, yet SAP does not offer this option.

A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons.

That would have been ideal, but sadly, that option is not available in SAP. I checked other modules, but that option does not exist anywhere.

I have been working with SAP ERP, for eight years.

It is a very stable product. I would rate the stability of SAP ERP a nine out of ten.

In terms of scalability, everything is very modular. It would be great if you could combine everything.

I would rate the scalability a five or six out of ten.

Technical support could be improved. It comes with an additional cost.

It was set up for me. I didn't have to do anything.

I am not sure. However, extensions cost approximately $100,000 or$200,000.

SAP ERP is a great product, but its flexibility is limited.

It's a great product, but it has been driven from the top. It has been driven from the top. It is not a customer-based solution. We are offered something as it is and we are expected to use it as it is.

I would rate SAP ERP a nine out of ten. 

We are using SAP ERP at a manufacturing company for a production system, material management requirements, and materials planning.

The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales.

I have been using SAP ERP for approximately 14 years.

SAP ERP is a very stable system. It's made in Germany so it's a very stable system and received updates all the time.

We have hundreds of users that are using SAP ERP.

The technical support from SAP ERP is very good.

I used technical support a few times over two years because of the cable system. We are only using them in emergencies or urgent matters.

We have only used SAP ERP.

The initial setup of SAP ERP is complex and it took a lot of time.

We used approximately seven people for the deployment of the solution. There are plenty of modules and for each module of the solution, such as material management, we have an expert that helps us. 

There is a license needed to use this solution.

I recommend this solution to any company.

I rate SAP ERP a ten out of ten.

Primarily, I'm the account manager for an account that has the largest SAP implementation in the world in the utility segment. It is being used by a national utility service provider, and they use everything SAP, except for SAP SuccessFactors.

We primarily have on-premises solutions being sold in this region for the utility companies. In UAE, there are a lot of data residency regulations because of which cloud solutions are not preferred. Companies prefer on-premises solutions.

It is a utility-focused solution, and the deployment is very much aligned with utility service providers. If you look at the supply chain and the overall business model of a utility service provider, SAP is something that fits very well. That's because the company has invested tremendously in creating appropriate workflows pertaining to this segment or domain.

It could always be cheaper. There is no doubt about it.

In terms of features, it is as good as it can be. It cannot be anything more with its current structure. When a new challenge comes up, they're going to scale up to meet that challenge.

I have been working with this solution for quite a number of years. It has probably been more than 10 years.

I am absolutely satisfied with its stability and performance.

It is very scalable. There are only a few companies that can actually deliver an ERP or the overall business model solution at this scale. There are not a lot of players. We have SAP, and we have Epicor and others too, but we know that Epicor can never scale up to what a national service provider would need. We are talking about serving 80,000 or 85,000 people on a daily basis, so a different type of business scalability is required. Overall, we have about 10 clients who use this solution.

We have dedicated support from SAP, and there is nobody more knowledgeable than SAP when it comes to SAP products.

If we need to change anything, we can just call up SAP, and they would come down and do it for us because we are not an SME. If it were an SME, then obviously, SAP, Oracle, or other big companies will not be able to do a change for us, but because of the size that we have, if we need to make a change, SAP will go ahead, invest, and make the change in the application itself.

It is an extremely complicated deployment. The deployment is completely customized for my customers here, and it could not be made simpler. 

It could always be cheaper. They don't have a very easy model of licensing, but large entities would get the upper hand in negotiating the license.

For a large organization, SAP is the best way to go. It is also perfect if you are into manufacturing, oil and gas, natural resources, utilities, etc. If you're into finance, you can go with Oracle. If you are a small and medium business, you can go with Epicor or something else. It depends on the business requirements you have and the scale of your organization, business operations, customer base, etc.

I would rate it an eight out of 10. It is definitely up in the top three. No product will ever reach a 10 because the landscape keeps on changing in terms of the requirements within the business and the requirements of the customer. So, there is nothing that can be 100% aligned to meet all business requirements. We are in an evolving, constantly changing business environment, so it is not something that is practical. You can keep on striving, and you can keep on trying to improve your processes, tools, technologies, and the people who work on them, but at the end of the day, when you're looking at an ERP system, it is not about 100% alignment. It is about going for the best-fit approach, and in my opinion, SAP is a good fit for customers.

The solution is simple to use.

Introducing diversity into this solution could be beneficial for discovering new and improved deployment processes. Once we acquire experience with one, we can then utilize the other as needed. The pricing of the solution could be improved.

I will need to have more experience with the product to comment on this.

The initial setup is straightforward.

The pricing could be improved.

I rate SAP ERP a seven out of ten.

I use this solution for finance and procurement.

The solution is deployed on-premises and on a private cloud, and it's running on the Azure platform.

The features are very useful for finance.

They frequently change their strategy with the product, which they didn't do before. There are too many versions. In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult.

I have been using this solution for more than five years.

It's stable.

It's scalable.

Technical support could be improved. I would rate them 2.5 out of 5.

The initial setup was medium difficulty. We had more than 100 people working on it for two years.

I would rate this solution seven out of ten. 

My advice is that products fail or succeed depending on the organization that is implementing the solution.

We are using SAP ERP for business support, business administration, and financial aid. We are also using it for quality manufacturing and logistics.

We have many applications from the SAP side. We are also using SAP BW, SAP SRM, and SAP APO.

We are using it for our daily operations. It is being used for handling different orders for the company. It is also used for logistics, delivery of our products, collecting cash, and controlling the business volume and business activities. It is an integrated application, and we use it quite well.

It is an integrated application, and it has been working really well. Earlier, there were different companies for different applications for manufacturing, finance controlling, logistics, and quality. It probably was the first fully integrated application. Whenever somebody is entering any data, for example, invoice data or ordering data, everyone with a right to see this data can see it in the system.

We will not make any major changes, and we are not expecting any enhancements or new features from SAP because they already have a new solution. No development is happening on SAP ERP because SAP has come up with a new version called SAP S/4HANA, which is memory-based technology. We are planning to upgrade to SAP S/4HANA, but we don't know when it will happen. We are in the preparation phase.

We have been using this solution for 24 years.

It is very stable.

We are using it on a daily basis 24/7. Currently, there is no plan to add additional users. However, if we upgrade to S/4HANA, we will get new functionality and features. Most likely, we will also have more users.

Technical support comes partially from SAP. There are also certain partner companies who are providing support, so the support is quite good.

Its initial setup is quite a complex task because many business people are involved from different areas. It is not a simple solution that is being used by five or ten people. In our company, it is being used by thousands of people. Its implementation requires many consultations and discussions with different business communities. It also requires customization, configuration, and testing before you start using it.

I would advise others to go for S/4HANA. I would rate SAP ERP an eight out of ten.