I'm a solution manager helping customers to develop financial processes.
ICT Consultant, CEO, Entrepreneur at a tech services company with 11-50 employees
I like the solution's premade workflows
Pros and Cons
- "I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance."
- "The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones."
What is our primary use case?
What is most valuable?
I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance.
What needs improvement?
The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones.
What do I think about the stability of the solution?
SAP ERP is stable.
Buyer's Guide
SAP ERP
November 2024
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What do I think about the scalability of the solution?
It's not appropriate for smaller companies. For example, ECC 6.0 has a lot of modules that a small customer may not use.
How are customer service and support?
SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a strong network of partners who implement ERP for end customers.
How was the initial setup?
SAP ERP is difficult to set up. You need to configure lots of things during the deployment. The deployment time depends on the company's size. It might take a couple of years to fully deploy SAP ERP for a multinational corporation.
You need to undergo the initial setup and a few testing rounds. Some companies can do it in a year, but large enterprises have multiple systems to integrate. Smaller companies can do it in under a year. It takes time to deploy it across several departments, such as finance, logistics, etc.
What's my experience with pricing, setup cost, and licensing?
SAP ERP is expensive compared to competing products. The general feedback from customers is that most people say it's expensive.
What other advice do I have?
I rate SAP ERP nine out of 10. I would recommend SAP depending on your budget and requirements. It's one of the best ERP solutions for large enterprises, but I would suggest something else for a small or medium-sized company.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAVP Accounting Information System Manager at a insurance company with 1,001-5,000 employees
We're now able to do deep costing analyses, although initial setup was complex.
What is most valuable?
SAP Controlling and Fund Management
How has it helped my organization?
SAP Controlling give the control of managerial cost in control for management especially accounting. It enables deep costing analysis, cost allocation model and drill down functionality. with Fund Management organization can embed budget control rules to control any budget commitment, consumption before its too late.
What needs improvement?
Its table and structure complexity is a love and hate situation. Although ABAP created SAP, it's costly to recruit and maintain ABAP.
For how long have I used the solution?
I've used it for three years.
What was my experience with deployment of the solution?
It's manageable.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
Never encountered issues.
How are customer service and technical support?
Customer Service:
It's the best.
Technical Support:It's the best.
Which solution did I use previously and why did I switch?
We've always been using SAP.
How was the initial setup?
It was complex, as the company policy needs to evolves at the pace of system functionality and the design direction.
What about the implementation team?
We used a vendor team who were 8/10.
What was our ROI?
It's around three years, and the ROI can be vague as we use only finance and accounting related module, along with MM. Basically, our ROI is derived from the amount of estimate savings we calculated, and the budget saved.
What's my experience with pricing, setup cost, and licensing?
Look around at three or four vendors.
Which other solutions did I evaluate?
Microsoft Dynamics AX
What other advice do I have?
If transformation is what you're looking for, then SAP is your answer. Keep in mind that you need to change yours, and others, mind set. At the end of the day, it's for the organization's future sake.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP ERP
November 2024
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
RPA Developer at Atominos consulting
Useful for output storing, algorithm and reporting purposes
Pros and Cons
- "The initial setup was straightforward."
- "It has a high cost."
What is our primary use case?
The SAP ERP is on a single-layer reporting process, and we use SAP ERP for output storing, algorithm and reporting purposes.
What is most valuable?
It is helpful for reporting processes, and we have to figure out the times we store that data and if we need any additions. So we use it to automate our PR processes.
What needs improvement?
It has a high cost.
For how long have I used the solution?
We have been using this solution for almost two years, and it is deployed on-premises.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is scalable. We have about 15 companies using SAP ERP.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I do not have details about the price.
What other advice do I have?
I rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. SAP Portfolio Architect at a manufacturing company with 10,001+ employees
Stable solution; great tech support
Pros and Cons
- "Their tech support is always good."
- "SAP ERP is scalable. We have some five to ten thousand SAP ERP users."
What is our primary use case?
All of our business transactions happen in ERP.
What needs improvement?
All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high.
For how long have I used the solution?
We have been using SAP ERP for more than a decade.
What do I think about the stability of the solution?
SAP ERP is stable.
What do I think about the scalability of the solution?
SAP ERP is scalable. We have some five to ten thousand SAP ERP users.
How are customer service and technical support?
Their tech support is always good.
What about the implementation team?
We deployed in-house. Some 200 members of our technical team were involved. They were in roles like manager, engineer, admin, and support team member.
What other advice do I have?
I would recommend this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company with 10,001+ employees
Control and governance are great features
Pros and Cons
- "Control and governance are the best features."
- "Pricing could be improved for preferred customers."
What is our primary use case?
I'm the company manager and we are customers of SAP.
What is most valuable?
Control and governance are the best features of SAP. We have good support as well and there is a big ecosystem around SAP where we can get technical support.
What needs improvement?
SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. There are four plants in my area and about 100 people using SAP. There are many, many more users worldwide.
How are customer service and technical support?
We are satisfied with the technical support.
Which solution did I use previously and why did I switch?
We used JD Edwards before SAP and as a corporate move, all the plants went over to SAP and our department also moved eventually. The company chose a good product.
How was the initial setup?
The initial setup is somewhat difficult but with the kind of support we have it's not a problem. The installation or implementation is a tough thing for SAP, there are multiple factors which have to be taken into consideration.
What other advice do I have?
For larger companies, I think SAP is the best solution we have in ERP.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at a pharma/biotech company with 10,001+ employees
Reliable, scalable, but the agility needs improvement
Pros and Cons
- "It's a good ERP system."
- "The speed to build and the speed to deliver could be better."
What is our primary use case?
Predominantly, we are using SAP as an ERP solution.
What is most valuable?
It's a good ERP system.
What needs improvement?
Agility is an area that needs to improve. The speed to build and the speed to deliver could be better.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
This solution is scalable.
Which other solutions did I evaluate?
We are looking for different options to connect to SAP.
What other advice do I have?
I would rate SAP ERP a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Digital Transformation Manager at a construction company with 1,001-5,000 employees
Large scale deployment, but out of date
Pros and Cons
- "The stability is SAP ERP is not good only because the version is old. They could work on improving the versions."
- "There should be better support provided to be able to migrate to S/4HANA easier."
What is our primary use case?
We are using SAP ERP mostly for production and financials.
What needs improvement?
There should be better support provided to be able to migrate to S/4HANA easier.
For how long have I used the solution?
I have been using SAP ERP for approximately three years.
What do I think about the stability of the solution?
The stability is SAP ERP is not good only because the version is old. They could work on improving the versions.
What do I think about the scalability of the solution?
The scalability could be better, it is not simple to do.
We have approximately 300 users using this solution. We are not planning to increase usage.
Which solution did I use previously and why did I switch?
We used Navision previously and then we moved to SAP ERP because of its larger scale and strategic direction from the management.
How was the initial setup?
The initial setup of SAP ERP was complex and very rigid.
What about the implementation team?
SAP ERP requires two people for maintenance and approximately 10 people for the implementation.
What's my experience with pricing, setup cost, and licensing?
There is an annual subscription for the use of SAP ERP.
What other advice do I have?
I would recommend others to use SAP S/4HANA because SAP ERP is out of date. It would be best to skip SAP ERP and go directly for SAP S/4HANA.
I rate SAP ERP a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Projektmanager Logistik/SCM at a mining and metals company with 10,001+ employees
It provides one overview of the capacity planning but it needs to incorporate more S/4HANA features
Pros and Cons
- "It provides one overview of the capacity planning."
- "It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice."
What is our primary use case?
It's for production planning, logistics, supply chain, and tasks. It is operations oriented with logistics planning and material creation.
Our company has been using the product for over ten years now.
What is most valuable?
The capacity planning, which is useful to see what has been planned and the time that is needed. It is also easy to shift plans or production planning. It provides one overview.
What needs improvement?
It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice. Also, SAP S/4HANA has a good visualization feature that should be added to this product.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability has been quite good. Since I have been working with it, there hasn't been much downtime. Most of the time, there has not been problems.
What other advice do I have?
Check what features you need, which features the solution solves, and look at features are already in the product.
When selecting a vendor, look at the pricing, as well as the support and their knowledge.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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