All of our business transactions happen in ERP.
Sr. SAP Portfolio Architect at a manufacturing company with 10,001+ employees
Stable solution; great tech support
Pros and Cons
- "Their tech support is always good."
- "SAP ERP is scalable. We have some five to ten thousand SAP ERP users."
What is our primary use case?
What needs improvement?
All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high.
For how long have I used the solution?
We have been using SAP ERP for more than a decade.
What do I think about the stability of the solution?
SAP ERP is stable.
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SAP ERP
January 2025
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What do I think about the scalability of the solution?
SAP ERP is scalable. We have some five to ten thousand SAP ERP users.
How are customer service and support?
Their tech support is always good.
What about the implementation team?
We deployed in-house. Some 200 members of our technical team were involved. They were in roles like manager, engineer, admin, and support team member.
What other advice do I have?
I would recommend this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Has support that is quick to respond
Pros and Cons
- "They provide a full service."
- "SAP is more expensive than some of its competitors."
What is our primary use case?
My company wants to change from the legacy system to the new system and new technology.
They also want it to be on-prem.
Our kind of enterprise is expanding and wants to change the system to adopt a workflow. They want to improve productivity.
What is most valuable?
They provide a full service.
For how long have I used the solution?
My company has been using SAP ERP for ten years.
What do I think about the scalability of the solution?
On average, the companies that use SAP ERP have around 50 users.
=> I mean that related to license, company may has over 200 or 300 employees, but company only buys 50 account for 50, 70 end-users to use system.
How are customer service and technical support?
Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely.
What's my experience with pricing, setup cost, and licensing?
SAP is more expensive than some of its competitors.
What other advice do I have?
I would rate SAP ERP an 8.5 out of ten. Not a ten because the solution could be cheaper.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: implementer
Buyer's Guide
SAP ERP
January 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Chief Strategy Officer at a manufacturing company with 1,001-5,000 employees
Real time end-to-end transactions is invaluable. UI needs improvement.
What is most valuable?
- Real Time end-to-end transactions
- Industry standard flows
- Structured data
How has it helped my organization?
- End-to-end visibility
- Streamlined and ingrained our process
What needs improvement?
- User Interface / User Experience
- Social features like @mention
- Workflow engine
- Browser Capabilities
- Production Planning
For how long have I used the solution?
Three years.
What was my experience with deployment of the solution?
Deploying an ERP is a tough task, if not the toughest. It has to do with the fact that our staff did not understand the software well enough, just as the software did not understand us well enough, as we went live.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
Yes. Sybase, the newly-acquired RDBMS SAP was purchased and we were integrating it into the ERP, didn't scale well and was slow initially. Being one of the first customers of the Sybase/SAP ERP combo, I was disappointed that SAP didn't test out its integration with Sybase thoroughly prior to release.
Aside from the patch, this problem was solved by changing the worker thread parameter on Sybase. We had to rely on our own knowledge based on our previous experience with Sybase.
How are customer service and technical support?
Customer Service:
OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue.
Technical Support:OK. The technical support are provided by local SAP partners.
Which solution did I use previously and why did I switch?
We used a homegrown one. It was getting a bit long in the tooth.
How was the initial setup?
Complex. SAP ERP, even with its so-called industry-specific best practice, does not fit everybody. It must be custom configured to fit your company.
What about the implementation team?
Through a vendor. Their expertise was good.
What was our ROI?
The ROI, though unofficial, comes from the somewhat shrinking inventory due to an intelligent MRP and the fact that most parts are now fully-accountable for. The ERP has touched upon every corner of our business. While it has streamlined some functional departments right away, other departments have not been adjusted according to my wishes. To get more ROI from an ERP, we have to conduct more data analysis using BI tools (in our case Tableau) to streamline our operations and find problematic issues.
What's my experience with pricing, setup cost, and licensing?
The software was around US$600,000 for 230 users and the vendor implementation cost was around US$1.5 million. The day-to-day cost of using the product is low. Just electricity and user administration maintenance.
Which other solutions did I evaluate?
- Oracle ERP
- Yonyou ERP
What other advice do I have?
Allocate enough time to do the blueprint and UAT well, but don't drag on the project for too long. 1 year is good -- not too long and not too short.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Independent Consultant at Bosch&Cia
Great at maintaining and deploying queries and internal controls
Pros and Cons
- "The solution is scalable."
- "The warehouse management could be better."
What is our primary use case?
Our primary use case for the solution is maintaining and deploying queries and internal controls. The solution is deployed on-premises, and we are looking to onboard on cloud next year.
What is most valuable?
We find the product very valuable.
What needs improvement?
The warehouse management could be better.
For how long have I used the solution?
We have been using the solution for many years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable, and we have two people for deployment and maintenance.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I rate the solution a ten out of ten. I advise users to understand the solution before thoroughly implementing it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Projektmanager Logistik/SCM at a mining and metals company with 10,001+ employees
It provides one overview of the capacity planning but it needs to incorporate more S/4HANA features
Pros and Cons
- "It provides one overview of the capacity planning."
- "It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice."
What is our primary use case?
It's for production planning, logistics, supply chain, and tasks. It is operations oriented with logistics planning and material creation.
Our company has been using the product for over ten years now.
What is most valuable?
The capacity planning, which is useful to see what has been planned and the time that is needed. It is also easy to shift plans or production planning. It provides one overview.
What needs improvement?
It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice. Also, SAP S/4HANA has a good visualization feature that should be added to this product.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability has been quite good. Since I have been working with it, there hasn't been much downtime. Most of the time, there has not been problems.
What other advice do I have?
Check what features you need, which features the solution solves, and look at features are already in the product.
When selecting a vendor, look at the pricing, as well as the support and their knowledge.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Corporate Information Management at Gebr. Heller Maschinenfabrik GmbH
The new Visual Enterprise functionalities give an intuitive approach to data
Pros and Cons
- "The new Visual Enterprise functionalities give an intuitive approach to data and make communication between engineering and production easy."
- "Heavy integration is available with all types of systems, and we use it."
- "Improvements to the UI. The UI is pretty old, but this will change with the upcoming release of S.4."
- "It needs a more complete guidance with complete processes. Right now, it only has single transactions."
What is our primary use case?
It runs our company. We try to put as much into the system to have data consistency. Heavy integration is available with all types of systems, and we use it.
How has it helped my organization?
It gives one answer to questions. That is the beauty of an integrated system. Everybody is using it.
What is most valuable?
The new Visual Enterprise functionalities: They give an intuitive approach to data and make communication between engineering and production easy.
What needs improvement?
Improvements to the UI. The UI is pretty old, but this will change with the upcoming release of S.4.
It needs a more complete guidance with complete processes. Right now, it only has single transactions.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAVP Accounting Information System Manager at a insurance company with 1,001-5,000 employees
We're now able to do deep costing analyses, although initial setup was complex.
What is most valuable?
SAP Controlling and Fund Management
How has it helped my organization?
SAP Controlling give the control of managerial cost in control for management especially accounting. It enables deep costing analysis, cost allocation model and drill down functionality. with Fund Management organization can embed budget control rules to control any budget commitment, consumption before its too late.
What needs improvement?
Its table and structure complexity is a love and hate situation. Although ABAP created SAP, it's costly to recruit and maintain ABAP.
For how long have I used the solution?
I've used it for three years.
What was my experience with deployment of the solution?
It's manageable.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
Never encountered issues.
How are customer service and technical support?
Customer Service:
It's the best.
Technical Support:It's the best.
Which solution did I use previously and why did I switch?
We've always been using SAP.
How was the initial setup?
It was complex, as the company policy needs to evolves at the pace of system functionality and the design direction.
What about the implementation team?
We used a vendor team who were 8/10.
What was our ROI?
It's around three years, and the ROI can be vague as we use only finance and accounting related module, along with MM. Basically, our ROI is derived from the amount of estimate savings we calculated, and the budget saved.
What's my experience with pricing, setup cost, and licensing?
Look around at three or four vendors.
Which other solutions did I evaluate?
Microsoft Dynamics AX
What other advice do I have?
If transformation is what you're looking for, then SAP is your answer. Keep in mind that you need to change yours, and others, mind set. At the end of the day, it's for the organization's future sake.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of ICT Infrastructure at a construction company with 1,001-5,000 employees
Fast, 100% stable, and good data integrity
Pros and Cons
- "It has a lot of integrity of data, and it is fast. All the users feel that they can trust this data. So, data integrity is the most important value of SAP."
- "It is not flexible for the users. SAP works in a specific way, and the users and the processes have to adapt to the way it works. It is hard to customize it to the level that we need for our work. It is not easy to get new extensions for process functions, modules, or activities."
What is our primary use case?
Almost all of our data processes are running on this platform. We use it for finance, production, logistics, and human resources.
What is most valuable?
It has a lot of integrity of data, and it is fast. All the users feel that they can trust this data. So, data integrity is the most important value of SAP.
It is scalable. It has the capacity to get bigger and consolidate data from all business processes.
What needs improvement?
It is not flexible for the users. SAP works in a specific way, and the users and the processes have to adapt to the way it works. It is hard to customize it to the level that we need for our work. It is not easy to get new extensions for process functions, modules, or activities.
It doesn't integrate well with other solutions. SAP is a closed circle, and it is not easy to share information with all of our ecosystems. SAP has its own solution for everything, such as for business intelligence and other things. There are many specialized vendors who are doing better than SAP, but it is not easy to integrate SAP with other solutions.
For how long have I used the solution?
It has been about 16 years.
What do I think about the stability of the solution?
It is 100% stable.
What do I think about the scalability of the solution?
Its scalability is good, but it is not flexible.
We can keep going with SAP. We have been growing, and we have been adding new business entities to our SAP. The number of enterprises that we manage with our SAP is growing. So, it is scalable.
What other advice do I have?
I would rate it a nine out of 10. It is a very good platform.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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