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reviewer1955337 - PeerSpot reviewer
ICT Consultant, CEO, Entrepreneur at a tech services company with 11-50 employees
Consultant
I like the solution's premade workflows
Pros and Cons
  • "I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance."
  • "The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones."

What is our primary use case?

I'm a solution manager helping customers to develop financial processes. 

What is most valuable?

I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance. 

What needs improvement?

The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones. 

What do I think about the stability of the solution?

SAP ERP is stable. 

Buyer's Guide
SAP ERP
October 2024
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It's not appropriate for smaller companies. For example, ECC 6.0 has a lot of modules that a small customer may not use.

How are customer service and support?

SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a strong network of partners who implement ERP for end customers.

How was the initial setup?

SAP ERP is difficult to set up. You need to configure lots of things during the deployment. The deployment time depends on the company's size. It might take a couple of years to fully deploy SAP ERP for a multinational corporation. 

You need to undergo the initial setup and a few testing rounds. Some companies can do it in a year, but large enterprises have multiple systems to integrate. Smaller companies can do it in under a year. It takes time to deploy it across several departments, such as finance, logistics, etc.

What's my experience with pricing, setup cost, and licensing?

SAP ERP is expensive compared to competing products. The general feedback from customers is that most people say it's expensive.

What other advice do I have?

I rate SAP ERP nine out of 10. I would recommend SAP depending on your budget and requirements. It's one of the best ERP solutions for large enterprises, but I would suggest something else for a small or medium-sized company. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user311268 - PeerSpot reviewer
SAVP Accounting Information System Manager at a insurance company with 1,001-5,000 employees
Real User
We're now able to do deep costing analyses, although initial setup was complex.

What is most valuable?

SAP Controlling and Fund Management

How has it helped my organization?

SAP Controlling give the control of managerial cost in control for management especially accounting. It enables deep costing analysis, cost allocation model and drill down functionality. with Fund Management organization can embed budget control rules to control any budget commitment, consumption before its too late.

What needs improvement?

Its table and structure complexity is a love and hate situation. Although ABAP created SAP, it's costly to recruit and maintain ABAP.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

It's manageable.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

Never encountered issues.

How are customer service and technical support?

Customer Service:

It's the best.

Technical Support:

It's the best.

Which solution did I use previously and why did I switch?

We've always been using SAP.

How was the initial setup?

It was complex, as the company policy needs to evolves at the pace of system functionality and the design direction.

What about the implementation team?

We used a vendor team who were 8/10.

What was our ROI?

It's around three years, and the ROI can be vague as we use only finance and accounting related module, along with MM. Basically, our ROI is derived from the amount of estimate savings we calculated, and the budget saved.

What's my experience with pricing, setup cost, and licensing?

Look around at three or four vendors.

Which other solutions did I evaluate?

Microsoft Dynamics AX

What other advice do I have?

If transformation is what you're looking for, then SAP is your answer. Keep in mind that you need to change yours, and others, mind set. At the end of the day, it's for the organization's future sake.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP ERP
October 2024
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Jayabarath S - PeerSpot reviewer
RPA Developer at Atominos consulting
Real User
Useful for output storing, algorithm and reporting purposes
Pros and Cons
  • "The initial setup was straightforward."
  • "It has a high cost."

What is our primary use case?

The SAP ERP is on a single-layer reporting process, and we use SAP ERP for output storing, algorithm and reporting purposes.

What is most valuable?

It is helpful for reporting processes, and we have to figure out the times we store that data and if we need any additions. So we use it to automate our PR processes.

What needs improvement?

It has a high cost.

For how long have I used the solution?

We have been using this solution for almost two years, and it is deployed on-premises.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is scalable. We have about 15 companies using SAP ERP.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I do not have details about the price.

What other advice do I have?

I rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1552263 - PeerSpot reviewer
Sr. SAP Portfolio Architect at a manufacturing company with 10,001+ employees
Real User
Stable solution; great tech support
Pros and Cons
  • "Their tech support is always good."
  • "SAP ERP is scalable. We have some five to ten thousand SAP ERP users."

What is our primary use case?

All of our business transactions happen in ERP. 

What needs improvement?

All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high. 

For how long have I used the solution?

We have been using SAP ERP for more than a decade. 

What do I think about the stability of the solution?

SAP ERP is stable. 

What do I think about the scalability of the solution?

SAP ERP is scalable. We have some five to ten thousand SAP ERP users. 

How are customer service and technical support?

Their tech support is always good. 

What about the implementation team?

We deployed in-house. Some 200 members of our technical team were involved. They were in roles like manager, engineer, admin, and support team member. 

What other advice do I have?

I would recommend this solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1542249 - PeerSpot reviewer
Manager at a pharma/biotech company with 10,001+ employees
Real User
Reliable, scalable, but the agility needs improvement
Pros and Cons
  • "It's a good ERP system."
  • "The speed to build and the speed to deliver could be better."

What is our primary use case?

Predominantly, we are using SAP as an ERP solution.

What is most valuable?

It's a good ERP system.

What needs improvement?

Agility is an area that needs to improve. The speed to build and the speed to deliver could be better.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

This solution is scalable.

Which other solutions did I evaluate?

We are looking for different options to connect to SAP.

What other advice do I have?

I would rate SAP ERP a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1307565 - PeerSpot reviewer
Digital Transformation Manager at a construction company with 1,001-5,000 employees
Real User
Large scale deployment, but out of date
Pros and Cons
  • "The stability is SAP ERP is not good only because the version is old. They could work on improving the versions."
  • "There should be better support provided to be able to migrate to S/4HANA easier."

What is our primary use case?

We are using SAP ERP mostly for production and financials.

What needs improvement?

There should be better support provided to be able to migrate to S/4HANA easier.

For how long have I used the solution?

I have been using SAP ERP for approximately three years.

What do I think about the stability of the solution?

The stability is SAP ERP is not good only because the version is old. They could work on improving the versions.

What do I think about the scalability of the solution?

The scalability could be better, it is not simple to do.

We have approximately 300 users using this solution. We are not planning to increase usage.

Which solution did I use previously and why did I switch?

We used Navision previously and then we moved to SAP ERP because of its larger scale and strategic direction from the management.

How was the initial setup?

The initial setup of SAP ERP was complex and very rigid.

What about the implementation team?

SAP ERP requires two people for maintenance and approximately 10 people for the implementation.

What's my experience with pricing, setup cost, and licensing?

There is an annual subscription for the use of SAP ERP.

What other advice do I have?

I would recommend others to use SAP S/4HANA because SAP ERP is out of date. It would be best to skip SAP ERP and go directly for SAP S/4HANA.

I rate SAP ERP a six out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1000005 - PeerSpot reviewer
Projektmanager Logistik/SCM at a mining and metals company with 10,001+ employees
Real User
It provides one overview of the capacity planning but it needs to incorporate more S/4HANA features
Pros and Cons
  • "It provides one overview of the capacity planning."
  • "It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice."

What is our primary use case?

It's for production planning, logistics, supply chain, and tasks. It is operations oriented with logistics planning and material creation.

Our company has been using the product for over ten years now.

What is most valuable?

The capacity planning, which is useful to see what has been planned and the time that is needed. It is also easy to shift plans or production planning. It provides one overview.

What needs improvement?

It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice. Also, SAP S/4HANA has a good visualization feature that should be added to this product.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability has been quite good. Since I have been working with it, there hasn't been much downtime. Most of the time, there has not been problems.

What other advice do I have?

Check what features you need, which features the solution solves, and look at features are already in the product.

When selecting a vendor, look at the pricing, as well as the support and their knowledge.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Team leader SAP Development at Ness Technologies | נס טכנולוגיות
Consultant
Consolidates multiple back-office systems into one platform with a single database
Pros and Cons
  • "The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."
  • "The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."

What is our primary use case?

As a manager/team leader and developer with a strong technical background, I work with all aspects of the system in various industries and use cases.

How has it helped my organization?

SAP ECC consolidates five to seven back-office systems under one platform in our organization.

What is most valuable?

The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work.

What needs improvement?

The user interface has room for improvement. SAP is working on it and the improvements are on the way.

For how long have I used the solution?

More than five years.

How is customer service and technical support?

I encountered issues due to human error. SAP support solved the problems. Technical support for customers has improved a lot. It includes live chat support so, in some cases, you can get answers to solve your problem immediately.

What's my experience with pricing, setup cost, and licensing?

SAP ECC is not cheap but I consider it the best system for managing an organization's data and processes.

What other advice do I have?

SAP ERP is the best product for managing all back-office processes in a large organization. All data is stored in a single system which includes one database.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
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Download our free SAP ERP Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
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Buyer's Guide
Download our free SAP ERP Report and get advice and tips from experienced pros sharing their opinions.