Predominantly, we are using SAP as an ERP solution.
Manager at a pharma/biotech company with 10,001+ employees
Reliable, scalable, but the agility needs improvement
Pros and Cons
- "It's a good ERP system."
- "The speed to build and the speed to deliver could be better."
What is our primary use case?
What is most valuable?
It's a good ERP system.
What needs improvement?
Agility is an area that needs to improve. The speed to build and the speed to deliver could be better.
For how long have I used the solution?
I have been using this solution for two years.
Buyer's Guide
SAP ERP
January 2025
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What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
This solution is scalable.
Which other solutions did I evaluate?
We are looking for different options to connect to SAP.
What other advice do I have?
I would rate SAP ERP a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team leader SAP Development at Ness Technologies | נס טכנולוגיות
Consolidates multiple back-office systems into one platform with a single database
Pros and Cons
- "The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."
- "The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."
What is our primary use case?
As a manager/team leader and developer with a strong technical background, I work with all aspects of the system in various industries and use cases.
How has it helped my organization?
SAP ECC consolidates five to seven back-office systems under one platform in our organization.
What is most valuable?
The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work.
What needs improvement?
The user interface has room for improvement. SAP is working on it and the improvements are on the way.
For how long have I used the solution?
More than five years.
How is customer service and technical support?
I encountered issues due to human error. SAP support solved the problems. Technical support for customers has improved a lot. It includes live chat support so, in some cases, you can get answers to solve your problem immediately.
What's my experience with pricing, setup cost, and licensing?
SAP ECC is not cheap but I consider it the best system for managing an organization's data and processes.
What other advice do I have?
SAP ERP is the best product for managing all back-office processes in a large organization. All data is stored in a single system which includes one database.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
SAP ERP
January 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
SAP logistic experts-Mgr MDM Buisness analysis IT Enterprise Program at Teva Pharmaceuticals at Teva Pharmaceuticals
Gives us full control over changes, to the level of individual fields in a master record
Pros and Cons
- "It gives us full control over each change, to the level of the individual field in a master record, including certificates."
- "MDG provides a central location for governance of the creation/updating processes of master data. It allows you to change several fields in the same object. For example, we can change a field on the purchasing view and change another field on an accounting view to the same material at the same time."
- "The UI could use improvement."
What is our primary use case?
We use two modules. Materials Management (MM) handles the procurement-to-payment process, from inventory through final invoice receipt and verification. Master Data Governance (MDG) centrally creates, changes, and distributes or consolidates master data across the complete enterprise system landscape.
How has it helped my organization?
It gives us full control over each change, to the level of the individual field in a master record, including certificates.
What is most valuable?
MDG provides a central location for governance of the creation/updating processes of master data. It allows you to change several fields in the same object. For example, we can change a field on the purchasing view and change another field on an accounting view to the same material at the same time.
What needs improvement?
The UI could use improvement.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Analyst at a energy/utilities company with 1,001-5,000 employees
It was complex to set-up as there was a lot of data conversion involved however it has created a paperless environment
What is most valuable?
- Procurement
- Warehousing
- Inventory management
How has it helped my organization?
SAP ERP has created a paperless environment for us. We used to have an electronic system but at some stage it was required to be recorded manually on paper. Also there were some other issues, for the maintenance approval, a hard copy was required but now these sort of approvals are through the system.
What needs improvement?
Every activity creates its own unique Document Number even in the same line of action. For example, if it issues some materials using activity code 201, and then a reversal using code 202 our reference # should be the same, with the same line number. In the backend, a separate document number can be created.
Also PR should be the reference number from creation until the materials are received by the common users.
For how long have I used the solution?
Since 2010.
What was my experience with deployment of the solution?
Data transfer was an issue.
What do I think about the stability of the solution?
No
How are customer service and technical support?
Customer Service:
Satisfactory.
Technical Support:6 out of 10
Which solution did I use previously and why did I switch?
Yes, and the decision to switch came from management.
How was the initial setup?
Complex as there was a lot of data conversion involved
What about the implementation team?
We used a vendor team, expertise was 6/10.
What was our ROI?
Good
What's my experience with pricing, setup cost, and licensing?
Not known but costly.
Which other solutions did I evaluate?
DBS, and ASI were also considered but management chose ERP.
What other advice do I have?
Positive solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Product Operations Planning at a pharma/biotech company with 1,001-5,000 employees
A robust and stable enterprise resource planning software, but it could be more flexible
Pros and Cons
- "I like that SAP ERP is very robust and stable."
- "It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better."
What is our primary use case?
We use SAP ERP for finance, manufacturing, and purchasing.
How has it helped my organization?
It integrates most of the areas from a financial point of view and helps the company track operations on a global level.
What is most valuable?
I like that SAP ERP is very robust and stable.
What needs improvement?
It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better.
For how long have I used the solution?
We have been using SAP ERP in our company for 15 to 20 years.
What do I think about the stability of the solution?
SAP ERP is a stable solution.
What do I think about the scalability of the solution?
It's very scalable. It's just a matter of cost. We have 100 to 150 users at the moment.
How are customer service and technical support?
Technical support is available anywhere, and it's easy to find.
How was the initial setup?
The initial setup is very complex.
What's my experience with pricing, setup cost, and licensing?
SAP ERP is expensive.
What other advice do I have?
I would tell potential users that the implementation could be very complex. It's key to have clarity about the company processes from the beginning before implementing SAP ERP. If you don't, the company processes will have to be adapted to the SAP standard way of working.
On a scale from one to ten, I would give SAP ERP a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization with 10,001+ employees
A stable ERP solution with a good user interface and a lot of functionalities
Pros and Cons
- "SAP ERP has a good user interface with a lot of functionalities and good interface options."
- "It would also help if it were more open, more flexible, with more standard products."
What is our primary use case?
We mainly use SAP ERP for business and business process improvements.
What is most valuable?
SAP ERP has a good user interface with a lot of functionalities and good interface options.
What needs improvement?
It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products.
For how long have I used the solution?
I have been using SAP ERP for the last 15 years.
What do I think about the stability of the solution?
SAP ERP is a stable solution.
What do I think about the scalability of the solution?
The scalability of SAP ERP depends on different modules.
How are customer service and technical support?
SAP ERP technical support has been really good. All SAP support has been really good. Response time is good, and they have a good understanding of the product.
How was the initial setup?
It wasn't easy to install SAP ERP. It has its own sequence of steps that we need to follow, but it isn't that complicated.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are slightly on the higher side. They need to make it more competitive.
What other advice do I have?
I would recommend SAP ERP to potential customers.
On a scale from one to ten, I would give SAP ERP an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer: implementer
CIO at Kolektor Group d.o.o.
Very stable with great integration capabilities and has a reliable architecture
Pros and Cons
- "The architecture of the solution overall is great. It's great for development, testing, and production. I've worked with solutions where the architecture wasn't as strong and it was a disaster."
- "The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex."
What is most valuable?
I worked with some other ERPs previously and I am a computer engineer. I find it to be very stable in comparison to other systems. There is no downtime. That's important to us due to the fact that we have companies around the world and don't have specific service hours. It needs to constantly be running, and it can do that beautifully.
The architecture of the solution overall is great. It's great for development, testing, and production. I've worked with solutions where the architecture wasn't as strong and it was a disaster.
The integration of the solution is great.
What needs improvement?
The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex.
You need to put a lot of data into the system in order to get something out of it.
The solution is expensive.
For how long have I used the solution?
Our company began using SAP during its first installation in Slovenia. We've used it since 1998. It's been more than 20 years at this point, so more than two decades of working with the solution.
What do I think about the stability of the solution?
The solution is stable. There are no concerns there. We don't have bugs or glitches. It works extremely well and it reliable.
What do I think about the scalability of the solution?
The solution is very scalable. It's quite a sizeable product, to begin with. Users would have no problem expanding it out if they need to.
We have around 1,000 users on the solution currently.
How are customer service and technical support?
Technical support has largely been very supportive of our company. If we need an SAP developer, we're able to get one. However, the solution has been so stable so far there have been very few problems in general, so we haven't needed much help. Overall, we are satisfied with the level of support we get.
How was the initial setup?
We require 10-12 people to handle the maintenance on the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution could be a bit lower. It's on the more expensive side, as far as solutions go.
What other advice do I have?
We're just a customer. We don't have any kind of business relationship with SAP. We aren't consultants or resellers.
We use SAP ERP, and on the other side, on the office side, and the user side, we are straight Microsoft.
I'd rate the solution eight out of ten. It's not exactly user-friendly and is quite a sizeable solution. If it weren't for that and the high price tag I might rate it a bit higher.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
It integrates everything into one process
Pros and Cons
- "It integrates everything into one process."
- "There will always be something within our business that it won't fit."
What is our primary use case?
We run our entire business from order receipt to invoicing. We also do manufacturing, purchasing, invoice control, billing, and reporting on SAP.
What is most valuable?
It integrates everything into one process.
What needs improvement?
There will always be something within our business that it won't fit.
For how long have I used the solution?
More than five years.
What do I think about the scalability of the solution?
The scalability is good.
How is customer service and technical support?
They have dealt with our issues well. The technical support is good.
What other advice do I have?
Think of processes as not being linear. Think of them as being three dimensional. You have to consider not just what you want to achieve out of processes, but also if there are secondary consequences.
Most important criteria when selecting a vendor: Whether the product is compatible with SAP.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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