SAP ERP Reviews

As a manager/team leader and developer with a strong technical background, I work with all aspects of the system in various industries and use cases.

SAP ECC consolidates five to seven back-office systems under one platform in our organization.

The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work.

The user interface has room for improvement. SAP is working on it and the improvements are on the way.

I encountered issues due to human error. SAP support solved the problems. Technical support for customers has improved a lot. It includes live chat support so, in some cases, you can get answers to solve your problem immediately.

SAP ECC is not cheap but I consider it the best system for managing an organization's data and processes.

SAP ERP is the best product for managing all back-office processes in a large organization. All data is stored in a single system which includes one database.

We use two modules. Materials Management (MM) handles the procurement-to-payment process, from inventory through final invoice receipt and verification. Master Data Governance (MDG) centrally creates, changes, and distributes or consolidates master data across the complete enterprise system landscape.

It gives us full control over each change, to the level of the individual field in a master record, including certificates.

MDG provides a central location for governance of the creation/updating processes of master data. It allows you to change several fields in the same object. For example, we can change a field on the purchasing view and change another field on an accounting view to the same material at the same time.

The UI could use improvement.

In this company, we are using only two modules, which are for purchase and sale. There is some part of the financial process involved as well. What our company has is not an enterprise version of SAP. So in my experience with the company, when I am modeling the purchase process, is not the same as using the full SAP ERP process at all. We use a process model in which we are utilizing SAP for some stages and after that, the process goes to another BPMS (Business Process Management Solution). We use Camunda BPM for additional processing.  

The major problem that we have using SAP ERP in Iran is that we can not customize our complete process in compliance with regulations when using the full version and all its features. This has to do somewhat with the process we want to use. Customizing ERP SAP for what we need to do is very expensive and it is not within the budget of many companies in our country. So the company I work for is seeing SAP as one, two, or three parts of a larger process and using it where we can.  

It is really the most important problem for the people in my country when they are using SAP ERP. They can not model their process exactly in the standard processes of SAP. The customization is too expensive (it is not low-code). That is the reason that SAP is not more widely used in my country. It needs to be customized (coding) or it is not going to work the way it needs to for compliance. if your company is in low level of maturity, it will be hard or even impossible that processes follow the SAP default processes. 

Companies pay a lot of money for SAP ERP and large companies in Iran are paying for that and it is said that the project was a mistake due to not knowing what was needed and what SAP was providing for them. But all the people I know can not afford the cost to make it work the way it needs to.

As far as I know, not only did not it help the organization to improve its processes, but also it  did not shorten the length of processes. in fact it made the processes more longer than what it was, due to the low organizational and process maturity level (processes could not be the exact ERP processes, they need to be customized).

I think that the ability to describe details of processes in ERP is significant comparing to BPMS.in SAP ERP it is the most interesting thing to me that there are many details prepared in advance which are very slight but important, although it may not be suitable for everyone who wants an ERP or BPMS that is less complex and easier to use.  for example; if you want to submit a PO, the SAP have prepared all the details you need to submit in advance. All I am trying to say is that it is kind of a perfect best practice to use.

I can not completely understand or agree with this opinion, but people say that the SAP ERP's UI/UX (User Interface/User Experience) is awful. It is true that it is very complicated. When employers in a company want to use ERP, you are going to have some complexity and even conflicts. All people can not use ERP because it is complicated to use almost by nature. Because it is difficult to use, some people like our junior financial staffs will not usually be able to work with it because of the complexity.  

For me, I really like the product and the possibilities because I can use it to see all of the details that I want. SAP ERP is very good for a production company that has physical products because they can use it perfectly and see all the details about the business processes that they need to know. I have not experienced other ERP solutions or other ERP software but, as far as I know, SAP ERP is very full-featured and offers good visibility into processes. This is the purpose of the product.  

Although it may be good for me and other technical and advanced business users, the UI/UX could be a lot better. I think that especially in some of the financial modules, they need to have some improvements in budget control. It is an important component for planning and it is not being handled well for all users. That we can not do more with controlling budgeting with an ERP solution means that the solution has some weaknesses in it.  

It is a sort of tangential problem with the product. Because of extreme changes in the dollar exchange rate, when you want to put in a PO (purchase order) the price will change as time passes. By the day you need to pay the bill, it could be more than the budget that was projected. That is an example of the reason why we can not control our budget. The dollar exchange rate is changing daily and even hourly in our country. We want to be able to control the budget in SAP, but it does not update the budget field in the form in real-time values of the exchange rates. Our company can not use this feature and we have to do the budgeting part manually.  

I have more than five years of experience in this area of business process analysis, but I am fairly new with this company. I have only been with them for about six months. I am currently working with them on SAP ERP (Systems Applications and Products, Enterprise Resource Planning) for about one month.  

I have only been using this product for one month, but in one month I saw some bugs. So there are areas where it needs improvement still and can continue to be better. SAP is better than other ERPs and mostly with fewer bugs, I guess. In some cases, it is better than other solutions as far as stability. I am not a software engineer and this is only from what I experience. A software engineer can tell more details about scalability.  

When working with the program, it sometimes just slows down. Even in large companies that have a lot of resources, lag happens sometimes. If it takes two to five minutes to load the data, we get used to it. We can not do anything else but wait.  

SAP ERP has been used in many large companies, so I guess it has a reputation for being scalable. In my company, we have about 10 to 20 people using the product. But we are a small part related to a large company . In that parent company, there are somewhere between 2,000 or 3,000 people who are using SAP.  

I do not know if other ERP solutions have a heatmap to show where there is the most activity. SAP ERP does not have this feature. Camunda has a heatmap that is used with the optimize and Cockpit module. The heatmap in Camunda gives you a perfect view of your company process. The map shows exactly where the processes have some difficulties at a glance. For example, it will show where the most steps are used and where work slows down with bottlenecks. Having this information can give you insight into improving your larger view of your process and where it is working or not. You can see the whole picture in one window, and you can see all the stages of the process. You can easily define where it is most important to work on making improvements.  

Because we can not do customizations of SAP easily in our company and because of its cost, I can not recommend SAP ERP to people in a similar situation because I know that it would be a failure for them. But because of the issues with expenditure and because of the dollar exchange rate problems, my advice to these people is to use some opensource solution for BPMS like Bizagi, or Camunda, or Bonita.  

If the technical people in the company can support the Java behind it, Bonita is the best of these solutions as a choice for their company in my opinion.  

On the scale from one to ten where one is the worst and ten is the best, I would still rate SAP ERP as an eight-out-of-ten. It is a good rating for a good product. I think it is one of the best in the world but it does not work in our country for very many businesses. The problem that it has for people in our country does not change the fact that it is the best at what it does.  

We run our entire business from order receipt to invoicing. We also do manufacturing, purchasing, invoice control, billing, and reporting on SAP.

It integrates everything into one process.

There will always be something within our business that it won't fit.

The scalability is good.

They have dealt with our issues well. The technical support is good.

Think of processes as not being linear. Think of them as being three dimensional. You have to consider not just what you want to achieve out of processes, but also if there are secondary consequences.

Most important criteria when selecting a vendor: Whether the product is compatible with SAP.

It runs our company. We try to put as much into the system to have data consistency. Heavy integration is available with all types of systems, and we use it.

It gives one answer to questions. That is the beauty of an integrated system. Everybody is using it. 

The new Visual Enterprise functionalities: They give an intuitive approach to data and make communication between engineering and production easy.

Improvements to the UI. The UI is pretty old, but this will change with the upcoming release of S.4.

It needs a more complete guidance with complete processes. Right now, it only has single transactions.

We mainly use SAP ERP for business and business process improvements.

SAP ERP has a good user interface with a lot of functionalities and good interface options.

It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products.

I have been using SAP ERP for the last 15 years.

SAP ERP is a stable solution.

The scalability of SAP ERP depends on different modules.

SAP ERP technical support has been really good. All SAP support has been really good. Response time is good, and they have a good understanding of the product.

It wasn't easy to install SAP ERP. It has its own sequence of steps that we need to follow, but it isn't that complicated.

The licensing costs are slightly on the higher side. They need to make it more competitive.

I would recommend SAP ERP to potential customers.

On a scale from one to ten, I would give SAP ERP an eight.

We use this solution for our entire business management. Order to Cash for Manufacturing.

SAP has provided a much more integrated platform for managing our manufacturing business.

The most valuable features for us are:

• Demand Planning: automated creation of supply requisitions for raw materials based on sales demand.
• EDI: automated sales order processing and advanced shipment notifications.
• MRP: Fully integrated with preventive and reactionary maintenance system to assist in scheduling work orders. Automated load balancing based on available resources (man & machine).
• Invoicing: Automated invoicing based on shipped orders, with invoices emailed to customers automatically.

This solution could be made more user-friendly for development teams.

Many legacy carryovers that are still in the original language (German). Configurations would be much easier if we didn't need a translator.