Compare SAP vs SoftExpert

SAP

Based on 1470 reviews.

SoftExpert

Based on 2 reviews.

Sample Customers

SAP Portfolio and Project Management

Joy Global Inc., Citrix, EMC Corporation, Concho Resources, Concho Resources, RZD Russian Railways, Family Dollar Stores Inc., Lenovo

SAP BusinessObjects GRC

INEOS Melamines GmbH, Banco Galicia

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

SAP Extended Enterprise Content Management

Metropolitan Utilities District, MAN Diesel & Turbo

SAP Sustainability Control Tower

1. Coca-Cola 2. Unilever 3. Nestle 4. Procter & Gamble 5. Walmart 6. Johnson & Johnson 7. PepsiCo 8. IBM 9. Microsoft 10. Siemens 11. General Electric 12. 3M 13. Schneider Electric 14. Philips 15. Adidas 16. BMW 17. Audi 18. Volkswagen 19. Toyota 20. Honda 21. Samsung 22. LG Electronics 23. Apple 24. Google 25. Facebook 26. Amazon 27. Intel 28. Cisco Systems 29. HP Inc. 30. Dell Technologies 31. Oracle 32. Accenture

SoftExpert BPM

Coca Cola, CRODA, CSN, Abril, Midea Carrier

SoftExpert EAM

BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering

SoftExpert ECM

BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering

SoftExpert GRC

BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering

SoftExpert PPM

Marcegaglia, Simoldes Group, Midea Carrier, CSN - Companhia Siderúrgica Nacional

Popular Solutions

SAP S/4HANA

51 reviews

SAP ERP

28 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SoftExpert BPM

1 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Computer Software Company

21%

Financial Services Firm

15%

Real Estate/Law Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

Andrea González
Business Consultant at ITIS
We are using SoftExpert BPM for document management, workflow, and forms.
Read full review of SoftExpert BPM »

Review 1 of 1

Customer Service

NarendraKumar2
Process Mining Consultant at AG Consultancy & Apps. Lt.
The technical support services are good. However, they cannot provide solutions for certain problems.
Read full review of SAP ERP »
Ercan Kocak
Head of Presales at Felece
The technical support team works well. There are no problems.
Read full review of SAP Commerce Cloud »
Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at Ethiopian Airlines
Customer support is generally good.
Read full review of SAP NetWeaver Business Warehouse »
Uchenna Obiji
Lead Systems Analyst at a retailer
If we have issues the support is there to assist us. For example, when there are new features, they collect...
Read full review of SAP Data Services »
Tejas Raj
Manager at Capgemini
In the last three years, I'm not sure how IQ support is, but before that, there were very few technical experts...
Read full review of SAP IQ »
Juzar Badami
Head of SAP Center of Excellence at a consumer goods company
The technical support could be improved.
Read full review of SAP S/4HANA »
DilipRoshantha
Head Of Information Technology at Noratel
There is no issue with the product's support. You can have an annual maintenance agreement with SAP. The best part is...
Read full review of SAP BW4HANA »
Nikhil_Gupta
ABAP HR Consultant at Sapcha
The solution's after-sales services and technical support are really good compared to other ERP tools in the market.
Read full review of SAP S/4HANA »
Wael Elsagh
Solutions Architect at EJADA
I have received a good response from the support from SAP HANA. However, the speed of the response could be better.
Read full review of SAP HANA »
Zakaria Rahoui
Consultant Business Intelligence at Corporate Software
SAP's technical support do a good job and always respect the incidents.
Read full review of SAP Lumira »
Anonymous User
Manager Finance at a tech services company
Their technical support is fine. We have a Service Level Agreement with SAP's technical support. They are within...
Read full review of SAP ERP »
Anonymous User
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm
There is a dedicated team in our organization for resolving any issues. A joint team was created with SAP experts and...
Read full review of SAP CRM »
Anonymous User
BI Expert
Customer Service: Fair Technical Support: Fair to Poor..Business Objects sometimes gets lost in the quagmire of SAP
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Process Integration Tech Lead at a manufacturing company
Technical support has been excellent.
Read full review of SAP Cloud Platform »
Gery Vasquez
New Digital Applications Specialist at Alpina Sa
The support specialists are often located in different time zones, like India, so it can be challenging to connect...
Read full review of SAP Cloud Platform »
Anonymous User
Principal Architect - Business Objects / Datawarehouse at a energy/utilities company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
I have contacted SAP BW4HANA’s support team several times. They did not respond to the queries.
Read full review of SAP BW4HANA »
Mohamed Sultan
Active Supervisor at Social Insurance Organizaton
My company does use the support offered on the product's website, but the employees of SAP in my region are not...
Read full review of SAP BusinessObjects GRC »
GB432
Manager of Architecture/Design at a government
In my experience, the level of technical support is not good. They are, however, able to resolve issues in a timely...
Read full review of SAP Crystal Reports »
Liat Oren Wachs
Global Hris Leader , Senior Director at a tech services company
There is still need for improvement in the technical support; it is not ideal.
Read full review of SAP SuccessFactors »
Rahul Lamba
Senior Functional Consultant at Cognitus Consulting
We had a good experience with technical support. They know what they're doing and the response time was good.
Read full review of SAP S/4HANA »
Anonymous User
Technical Lead at a tech services company
We usually use both the forum and the support group for SAP. As I mentioned, if there are some serious issues, we are...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Head of Data at a comms service provider
The technical support services are good. However, the response time could be better.
Read full review of SAP BusinessObjects Design Studio »
Ashaylin Govender
Applications Specialist at Bidvest Tank Terminals
I wouldn't say that the technical support is the greatest. They take quite a long time to respond to issues.
Read full review of SAP HCM »
Anonymous User
SAP HANA Architect Associate at a tech services company
The level of customer service is good, but the speed and quality of their responses vary each time.
Read full review of SAP Lumira »
VenkataGiridhar
Senior Associate at Cognizant
I am satisfied with the solution's customer service. Whenever we need their help, they schedule a call with us,...
Read full review of SAP Master Data Governance »
Rmegio Lawag
Technical Department Manager at Direcbusiness Technologies, Inc.
We have not really received any technical support from SAP HANA. I think that's also one thing that maybe SAP would...
Read full review of SAP HANA »
Nam Doan
Java Software Engineer at a tech services company
So far technical support is good. If we have any problem that a local partner cannot resolve for the customer, they...
Read full review of SAP HANA »
JennyBruhin
Business Process Consultant at Hirslanden
Since I have a business background and I am not an IT expert, I am mostly not the person speaking directly with the...
Read full review of SAP Signavio Process Manager »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is good. There's no need for them to be better or faster than they already are.
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Andrea González
Business Consultant at ITIS
I did not use the support from the vendor.
Read full review of SoftExpert BPM »
Anonymous User
CEO at hydron group
There's a time difference between our country the country where support is based of seven hours. In some cases, the...
Read full review of SoftExpert BPM »

Review 1 of 2

Technical Support

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