Service and Support
Customer service levels vary, some experiencing excellent support and others finding it challenging. SAP handles numerous bugs but progress may be slow. Technical support generally receives praise, with effective problem-solving through ticket systems and call support, though language barriers can pose difficulties. Improvements have been noted, with regular updates, but responses aren't always immediate. Support teams, often based in India, are deemed effective, requiring occasional escalation. Overall, users recognize professionalism in both customer and technical support.
Deployment
Initial setup with SAP NetWeaver Business Warehouse requires skilled resources, and complexity is a common issue. Many faced challenges with implementation partners and skill shortages. Deployment duration varies, with large companies taking several months up to a year and a half. Experiences differ, with some succeeding after initial setbacks by hiring professional support. For some, using BI content templates made the process easier. Installation can take around a week with the right skills.
Scalability
SAP NetWeaver Business Warehouse is regarded as scalable by many, though some experience challenges linked to performance with larger datasets. Users highlight the need for additional technology like BWA or SAP HANA for improved efficiency. Companies of various sizes apply SAP NetWeaver Business Warehouse, adapting according to scalability needs. While earlier versions have posed issues, the latest provides improved scalability. Many organizations worldwide utilize SAP NetWeaver Business Warehouse, indicating its broad adaptable range for different user requirements.
Stability
SAP NetWeaver Business Warehouse is regarded as very stable, with significant improvements noted with HANA's involvement. Many report no technical difficulties, though maintaining stability requires considerable effort and staffing. Most indicate around 80-90% stability, acknowledging occasional bugs that may require technical support. Process chains and portal reports run smoothly, and users appreciate SAP's global support. Stability is sometimes affected by infrastructure, but enhancements have minimized past issues, and the performance has considerably improved.
