Compare SentinelOne vs Trustwave

SentinelOne

Based on 348 reviews.

Trustwave

Based on 16 reviews.

Sample Customers

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Trustwave Managed Detection and Response

Inmarsat Maritime

Popular Solutions

SentinelOne Singularity Complete

114 reviews

SentinelOne Singularity Cloud Security

107 reviews

SentinelOne Singularity Identity

21 reviews

Trustwave DbProtect

1 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

2 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

Computer Software Company

21%

Educational Organization

11%

Financial Services Firm

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

Read full review of SentinelOne Singularity Hologram »
Anonymous User
CISO at a computer software company
Cloud Native Security is a cloud posture management solution. Initially, it focused on helping us understand and...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Marcelo Raza
Cyber Security Architect at Oakmount
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Student Worker, Information Security Office at a university

Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe

Read full review of Trustwave Secure Web Gateway [EOL] »
Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »

Review 1 of 5

Customer Service

Jai Prakash Sharma
Vice President, Technology Operations at a tech company
I would rate their support a six out of ten because the issues that I had reported were not resolved. As a strategic...
Read full review of SentinelOne Singularity Complete »
Robson Franco
Pre-Sales Security Engineer at CLM Software
The technical support services need improvement. It is complicated to open tickets.
Read full review of SentinelOne Singularity Ranger AD »
Ahmed Elbokhari
IT Security Engineer at Woodward, Inc.
We have used technical support a few times, and they were excellent and very competent.
Read full review of SentinelOne Singularity Complete »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
The technical support response time is slow.
Read full review of SentinelOne Singularity Complete »
Kevin Mabry
CEO at Sentree Systems, Corp.
Technical support has been great. They are helpful and responsive. I've only used them for onboarding assistance....
Read full review of SentinelOne Singularity Complete »
Andrew W
VP - Information Technology at a financial services firm
I have talked to SentinelOne support multiple times, but not on the cloud-native security front. I cannot add...
Read full review of SentinelOne Singularity Cloud Security »
AshishGautam
IT Project Manager at Rajiv Gandhi Cancer Institute In India
I rate the technical support a ten out of ten. The support is very easy if you connect with global support. A company...
Read full review of SentinelOne Singularity Complete »
Aaron Riley
Systems Administrator at a government
The technical support team is prompt.
Read full review of SentinelOne Singularity Complete »
Cem BALIK
Information Technologies Manager at VAS Bilisim Teknolojileri A.S
Technical support has been very good and we are quite pleased with them.
Read full review of SentinelOne Singularity Complete »
Sai Srinivas K
Security engineer at Razorpay
The technical support response time is good. For feature requests, they can be a little slow.
Read full review of SentinelOne Singularity Cloud Security »
Suresh KannanP
Cloud Security Practice Head at Tech Mahindra Limited
I rate SentinelOne support seven out of 10. The response isn't fast enough.
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Manager at a financial services firm
I don't contact technical support very often, but when I have, I haven't been disappointed. For example, the Scalar...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Information Risk Analyst at a recreational facilities/services company
Given how fast our industry works, if we could get a response within 24 hours, that would be great. Often, support...
Read full review of SentinelOne Singularity Identity »
Steve Pender
Managing Member at Pender & Associates
The customer support has been okay.
Read full review of SentinelOne Singularity Complete »
Lindsay Mieth
CISO at a religious institution
Technical support has attended to our issues quickly and with a good sense of the need to communicate continually...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cloud Security Engineer at eSec Forte® Technologies
I have contacted them. We also have a Customer Success Manager whom we can contact via email. Whenever required, we...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Security Engineer at a healthcare company
I've contacted technical support multiple times. The level of satisfaction is 50/50. It depends on who picks up the...
Read full review of SentinelOne Singularity Complete »
RohitSingla
Assistant Manager at airtel
With technical support, I've got an immediate response, and when I log a ticket, I get good assistance.
Read full review of SentinelOne Singularity Complete »
Josh Vinson
Director, Information Technology at Premier Realty Group
My experience with SentinelOne's customer support has been mixed. We were performing a software upgrade for our...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Security Engineer at a venture capital & private equity firm
We connect with the PingSafe technical support on Slack and they are always helpful and knowledgable. They can help...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Chief Innovation Officer
We are happy with SentinelOne's technical support.
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Architect at a tech services company
The technical support teams' response time was good but they were lacking a deep understanding of the different...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
DevOps Engineer at a computer software company
I rate SentinelOne support eight out of 10. Their support team is proactive. It has been a while since I connected...
Read full review of SentinelOne Singularity Cloud Security »
Nikhil_Patil
IT Developer at a construction company
I rate technical support eight out of ten, indicating satisfaction with the support provided.
Read full review of SentinelOne Singularity Cloud Security »
Mohit Dhingra
Senior Vice President IT at a tech services company
The technical support is excellent.
Read full review of SentinelOne Singularity Complete »
Kevin Thompson.
Director of information technology at Stuart & Branigin LLP
The technical support provided for SentinelOne Singularity Complete is a seven out of ten because the team takes...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director of Global Security Operations at a manufacturing company
They are excellent when it comes to interoperability and exclusions. For example, you may have somebody in your...
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Operations Manager at a retailer
We haven't had to engage with their technical support.
Read full review of SentinelOne Singularity Complete »
BRIAN DIETRICH
Agile Product Owner at Micron Technology, Inc.
I was extremely happy with their technical staff. The solution's tech support is top-notch. They have some really...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director of Cybersecurity at a manufacturing company
Support is good. The support team is quick to respond and quick to resolve. We can't ask for anything more.
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »

Review 1 of 14

Technical Support

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