Compare SentinelOne vs Trustwave

SentinelOne

Based on 351 reviews.

Trustwave

Based on 16 reviews.

Sample Customers

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Trustwave Managed Detection and Response

Inmarsat Maritime

Popular Solutions

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

109 reviews

SentinelOne Singularity Identity

21 reviews

Trustwave DbProtect

1 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

2 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

Computer Software Company

21%

Financial Services Firm

12%

Educational Organization

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

Read full review of SentinelOne Singularity Hologram »

Review 1 of 5

Marcelo Raza
Cyber Security Architect at Oakmount
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Student Worker, Information Security Office at a university

Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe

Read full review of Trustwave Secure Web Gateway [EOL] »
Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »

Review 1 of 5

Customer Service

Jared Ochieng
Information Technology Security Specialist at infoark
I have not had any issues that I needed to talk to customer support about.
Read full review of SentinelOne Singularity Complete »
Maurice Abrams
Security Engineer at a tech vendor
We have not interacted with their support. We have only contacted our customer manager and our onboarding specialist....
Read full review of SentinelOne Singularity Cloud Security »
Janki Gupta
Cloud Engineer at a tech services company
The technical support is good. They are knowledgeable and prompt.
Read full review of SentinelOne Singularity Cloud Security »
Andrew W
VP - Information Technology at a financial services firm
We've opened a few cases with technical support. It was very good. They got back to us very quickly. Usually, after...
Read full review of SentinelOne Singularity Identity »
Adam Harling
Managing Director at NETITUDE
We do the implementation of the solution in-house.
Read full review of SentinelOne Singularity Complete »
Chris Greeson
TechOps Manager at Nations Reliable Lending, LLC
I have yet to use technical support.
Read full review of SentinelOne Singularity Cloud Security »
Ronel Silawan
Network and Systems Team Lead at Utilibill Pty Ltd
I rate SentinelOne support 9 out of 10 because they're very responsive.
Read full review of SentinelOne Singularity Complete »
DavidPerry
Director of Corporate Information Security at SGS & Co
The technical support is good.
Read full review of SentinelOne Singularity Identity »
Luigi Tiano
Co-Founder & VP Sales and Marketing at Assurance IT
The technical support is of high quality, strong, and responsive.
Read full review of SentinelOne Singularity Complete »
Austin Estrada
Cybersecurity Analyst at Brady Corporation
They were very helpful. They were knowledgeable. They definitely used the tool before. The questions they asked were...
Read full review of SentinelOne Singularity Complete »
Tilak Lodha
Engineer at a transportation company
The support they provide is good. They give you very detailed information and documentation which they have created...
Read full review of SentinelOne Singularity Cloud Security »
Vikram Moole
Security and Compliance Manager at Bidgely
I rate PingSafe support 10 out of 10. They're excellent. When we send an email, they respond quickly and proactively...
Read full review of SentinelOne Singularity Cloud Security »
Ivan Kelleher
Technical Director at Etelligence
Technical support for SentinelOne is fine.
Read full review of SentinelOne Singularity Complete »
Shashank N
Security Engineer-DevSecOps at a computer software company
We could just contact the CEO directly with any questions. It was a small team back then, but I don't think that's...
Read full review of SentinelOne Singularity Cloud Security »
Brian Glen
Incident Response Specialist at Klick Health
I have interacted with their support. They are always pretty easy to get a hold of. I never have to wait. They are...
Read full review of SentinelOne Singularity Complete »
Naveen Veligeti
Enterprise Account Manager at Ninth Dimension IT Solutions (P) Ltd
They are helpful.
Read full review of SentinelOne Singularity Cloud Security »
Siddharth Pal
Sr DevOps Engineer at a tech company
PingSafe provides excellent technical support. In addition to monthly guidance, we also receive a comprehensive...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Vigilance »
Anonymous User
Application Support Specialist at a non-tech company
Technical support has been really good.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Information Risk Analyst at a recreational facilities/services company
Given how fast our industry works, if we could get a response within 24 hours, that would be great. Often, support...
Read full review of SentinelOne Singularity Identity »
Anonymous User
SecOps Lead at a manufacturing company
We've had nothing but fantastic things to say about the support. Our technical account manager is great, and the...
Read full review of SentinelOne Singularity Complete »
Gnanaprakash Masilamani
Head of Global Solutions at Arete Advisors
I rate SentinelOne support four out of 10. Their response is usually slow, even for priority one issues. They don't...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Software Developer at a tech services company
They have great technical support.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Sr Security Analyst at a computer software company
The technical support is good. The team responds within 24 hours and resolves all the issues we raise. The team also...
Read full review of SentinelOne Singularity Cloud Security »
Chetan Yelve
Associate Software Engineer at Cateina Technologies
I rate SentinelOne Singularity Cloud Security support nine out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Massimiliano De CÃ²
Socio Fondatore e Proprietario at 2DC srl
We haven't needed to contact technical support yet.
Read full review of SentinelOne Singularity Complete »
Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
Technical support is on point and very good.
Read full review of SentinelOne Singularity Complete »
Ramesh Dhanwade
Specialist at a retailer
I contacted their technical support when we faced an issue on the dashboard. Sometimes it gets laggy, and we...
Read full review of SentinelOne Singularity Cloud Security »
RohitSingla
Assistant Manager at airtel
With technical support, I've got an immediate response, and when I log a ticket, I get good assistance.
Read full review of SentinelOne Singularity Complete »
GururajDoni
Mssp architect at Morohub
The solution's technical support is knowledgeable.
Read full review of SentinelOne Singularity Identity »

Review 1 of 30

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »

Review 1 of 14

Technical Support

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