Compare SolarWinds vs SonicWall

SolarWinds

Based on 382 reviews.

SonicWall

Based on 253 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

Dameware Remote Support

Illinois School District

SolarWinds Dameware Remove Everywhere

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

SonicWall Cloud Secure Edge (CSE)

Redox, Byton, Veeva, BlueVoyant

Popular Solutions

SolarWinds NPM

17 reviews

SolarWinds Server and Application Monitor

10 reviews

SolarWinds NetFlow Traffic Analyzer

11 reviews

SonicWall NSa

22 reviews

SonicWall TZ

18 reviews

SonicWall SMA

3 reviews

Top Industries

Educational Organization

48%

Computer Software Company

Government

Financial Services Firm

Computer Software Company

17%

Manufacturing Company

Comms Service Provider

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MohitKumar
Senior Specialist at a consultancy
Our company uses the solution to monitor NPM for 100 large accounts that typically have 40,000 interfaces. Basic...
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
We use the solution to manage network devices such as Cisco switches, Palo Alto devices, and Cisco devices in our 34...
Read full review of SolarWinds Network Configuration Manager »
Mohamad Zaidi Chubandi
Manager Infrastructure & Security at Malakoff Corporation Berhad
Our company has fifteen technicians who use the solution to monitor IT networks for our clients.
Read full review of SolarWinds ipMonitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »

Review 1 of 5

Mark Richmond
Chief Technology Officer at Next Level Communications
Capture scans attachments, sending them to a sandbox. It runs executables or PDFs in Windows Server, Linux, and other...
Read full review of SonicWall Capture Security appliance (CSa) »
Sathish Ravichandran
Server & Cloud Architect at Icare
We use the product for VPN connections. It allows establishing rules for user access control, specifying which types...
Read full review of SonicWall TZ »
Sergi Pinto
Internet Manager at MICROBLAU SL
The solution is a security system we install in our customer's office. It's a firewall. We have a control panel to...
Read full review of SonicWall NSa »
In432TchMn89
IT Manager at Citizens Bank
We use SonicWall NSV as the firewall component of our network and security solution.
Read full review of SonicWall NSv »
John Holbel
President at CMIT Solutions
Our clients mainly use it for their firewall protection.
Read full review of SonicWall NSSP »

Review 1 of 5

Customer Service

JohnTamakloe
Solutions Architect at a tech services company
I rate SolarWinds support eight out of 10. They're very helpful.
Read full review of SolarWinds Security Event Manager »
Angela Bustamante
Monitoring and Process Analyst at Seguros SURA
The technical support for SolarWinds NPM is very good. I'm rating their support five out of five.
Read full review of SolarWinds NPM »
Ross R
Infrastructure Technical Applications Manager at Emory Healthcare
My engineers contact support. We've had some issues over time, and it sometimes takes a while for a clear resolution....
Read full review of SolarWinds Server and Application Monitor »
SumitKumar1
SolarWinds SME at a sports company
I just recently raised an issue with support. Apart from that, I haven't had any issues with NCM. I had issues with...
Read full review of SolarWinds Network Configuration Manager »
ReenaPandey
Consultant at HCL Technologies
The solution's technical support doesn't support any customization. If you want a customized script or a customized...
Read full review of SolarWinds NPM »
Anonymous User
Networks Lead Engineer at a mining and metals company
This solution does not have support available in the Middle East region. The relationship is through the partners but...
Read full review of SolarWinds NetFlow Traffic Analyzer »
PeterSerati
Group Chief Technology Architect at a tech services company
There is no in-country support for this solution. There are local numbers available but the call quality isn't great....
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Head, ATM Management at a financial services firm
I would give technical support a rating of 8/10.
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: 7 out of 10, compared to slow response time from Cisco. Technical Support: 7 out of 10
Read full review of SolarWinds NPM »
Anonymous User
Technology Support Engineer at a tech vendor
8/10 - there's no SLA on a ticket created, albeit they have a level of severity upon the creation of a ticket. So...
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Optical Network Engineer at a comms service provider
I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of...
Read full review of SolarWinds NPM »
Furquan Qureshy
IT Manager at XYZies
They do offer good support. We are mostly happy with the level of service. They always give great feedback, which...
Read full review of SolarWinds Network Device Monitor »
David Olusesan
System Administration at a tech services company
There are a lot of guides online, and whenever we have issues we consult them. Most of the guides are "do it...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: Over all customer service has always been timely, helpful & friendly. Technical Support: Overall...
Read full review of SolarWinds NPM »
Peter Mostert
Technical Support Specialist at a consultancy
I have contacted technical support once or twice. I logged a ticket and they responded quite promptly, and they tried...
Read full review of SolarWinds NPM »
Romario Martin
Database Administrator at JN Welding
The support team is excellent, very responsive, and quick to address issues based on severity.
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Senior Network Engineer
Customer Service: At least an 8/10. Technical Support: At least a 7/10.
Read full review of SolarWinds NPM »
Keith Galleros
Information Security Analyst at Detecon Al Saudia Co. Ltd.
There is not much in terms of technical support because it is a web-based application. They do not support Adobe...
Read full review of SolarWinds Security Event Manager »
Sameer Gangan
‎IT Consultant at a consultancy
Technical support for this solution is good. We have had no problems with them.
Read full review of SolarWinds Security Event Manager »
Peter Mostert
Technical Support Specialist at a consultancy
Whenever I've had issues, they were able to help me. I had once upgraded from an old version to the current version,...
Read full review of SolarWinds Network Configuration Manager »
Marcos Benini
Director of Operations at 802BR
The support is very good for SolarWinds NPM.
Read full review of SolarWinds NPM »
Anonymous User
System Engineer - Infrastructure Lead at a tech services company
We receive our support from the local vendor and it is good. When we call and ask for support, the response is very...
Read full review of SolarWinds NPM »
Kumar Mahadevan
IT Infrastructure Analyst at AG Group
good. can be hit or miss sometimes, but sometime you get some good tech support over there.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
Anonymous User
Head of Network Department at a financial services firm
Technical support is okay, but it depends on the person who takes up the ticket. Sometimes we don't get the kind of...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Senior Information Security Officer at a financial services firm
I'd rate technical support at eight out of ten. They are helpful and fast.
Read full review of SolarWinds Server and Application Monitor »
Fazal Azeem
Implementation & Support Specialist at 360Factors
Technical support from SolarWinds is the best.
Read full review of SolarWinds NPM »
Anonymous User
Information Services Department Manager at a construction company
The times when I have needed technical support, they have been responsive and able to resolve my issues. I use the...
Read full review of SolarWinds Server and Application Monitor »
Satyam Kumar
Senior Security Consultant at a tech services company
The technical support services need improvement. It is time-consuming to escalate the issues to the Level 2 engineer....
Read full review of SolarWinds IPAM »
Masud Alam
Manager at Optimum Origens Inc.
I have contacted SolarWinds technical support. There may be some issues with contacting them because there's no...
Read full review of SolarWinds NPM »

Review 1 of 30

Gary Downey
Technical Alignment Manager at a computer software company
I rate the technical support a seven or eight out of ten. Sometimes, we get people who don't fully understand the...
Read full review of SonicWall Netextender »
Raghuram K M
Chief Technology Officer at Prognosys Medical Systems
My company has not used much of the technical support since we haven't had any problems with the product. When my...
Read full review of SonicWall Connect Tunnel »
Rich Hoult
President at Vector One IT Solutions
The technical support is good. However, there is a language barrier because their support is based out of India and...
Read full review of SonicWall TZ »
Amjad Edris
Technical Support Engineer at Netco Security Solutions
SonicWall's technical support is very responsive and helpful whenever we need support from them.
Read full review of SonicWall NSa »
PhosikaSithisane
Power System Engineer at a retailer
Technical support isn't bad, but it isn't the best. Sometimes, we don't receive the answers we're looking for, so we...
Read full review of SonicWall NSa »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support team is more prompt and responsive than other vendors.
Read full review of SonicWall SonicWave Access Points »
Amarendra Samal
Product Manager at a tech services company
Technical support is excellent with no complaints. I rate support a ten out of ten.
Read full review of SonicWall Web Application Firewall [EOL] »
Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
The customer service and support are excellent. It is 24/7, and we have a support center in India.
Read full review of SonicWall NSa »
Khizar Iqbal
IT Engineer at Asia General Contracting
Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us....
Read full review of SonicWall TZ »
Anonymous User
Lead Technical Consultant at a tech services company
Technical support is very, very good.
Read full review of SonicWall NSa »
GK1
Information Technology Team at Asia Satellite Telecommunications Holdings Ltd
SonicWall NSa support is fine overall. My company always gets help from the local vendor.
Read full review of SonicWall NSa »
Yasser Hamed
Founder at Oman Shipping Company
We contacted technical support over the issue with the logs stopping. They did something on the backend and the...
Read full review of SonicWall Email Security »
Abhay-Pirapgol
Executive Director - IT at a tech services company
We've been very satisfied with technical support. They are very supportive and their advice is very good.
Read full review of SonicWall SMA »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to...
Read full review of SonicWall NSa »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: I have not worked with their customer service. Technical Support: Excellent customer service. Very...
Read full review of SonicWall TZ »
Anonymous User
CISO at a manufacturing company
The technical support is very good.
Read full review of SonicWall NSa »
Rich Darress
Chief Operating Officer at Darress Tech
The tool's support is phenomenal. When I open a ticket online, I can immediately call their toll-free number for...
Read full review of SonicWall Mobile Connect »
Sadiq Abdulwahab
Network Administrator at N S PHARMACY SDN.BHD.
There is no support offered in my country. The closest options may be South Africa and Dubai, but with the time...
Read full review of SonicWall Email Security »
Anonymous User
IT Supervisor at a tech services company
I would give technical support a rating of seven out of 10. Their follow up is good. However, if the agent who is...
Read full review of SonicWall NSa »
JigneshPatel1
System engineer at Colourtex Ind Ltd
Technical support has been good.
Read full review of SonicWall NSa »
Anonymous User
Manager at a manufacturing company
We've never contacted technical support in the past. We go through our vendor. We don't call SonicWall.
Read full review of SonicWall NSa »
Anonymous User
Head of IT at a engineering company
I never needed their support.
Read full review of SonicWall TZ »
Anonymous User
Co Owner and Managing Director at R3INVENTATE GROUP sprl at R3 CyberSecurity
Customer Service: 6/10 - they are not providing the same support level as before. Technical Support: I haven't used...
Read full review of SonicWall TZ »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Customer Service: We use our Dell Partner who are slow, but efficient. Technical Support: Our Dell partner have great...
Read full review of SonicWall NSa »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
The support from SonicWall Netextender is good. I did not have a lot of experience using them.
Read full review of SonicWall Netextender »
Darshil Sanghvi
Consultant at a tech services company
I have not contacted technical support.
Read full review of SonicWall CFS »
ArunM4
Creative Head/Director at WitBuz
SonicWall NSa has excellent support.
Read full review of SonicWall NSa »
Jefferson Monfardini
IT Director at BRASP
Technical support is very good.
Read full review of SonicWall Email Security »
Anonymous User
Pre Sales Security at a tech services company
I was able to contact the SonicWall technical support team a few times, but before I was able to talk to a support...
Read full review of SonicWall TZ »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.