Compare SonicWall vs Ubiquiti Networks

SonicWall

Based on 261 reviews.

Ubiquiti Networks

Based on 182 reviews.

Latest Research

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

April 2025

Ubiquiti WLAN vs. SonicWall SonicWave Access Points

Updated: April 2025

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

April 2025

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

Updated: April 2025

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

SonicWall Wireless Network Manager

CHOIN!

SonicWall SonicWave Access Points

St. Dominic's School for Girls

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

15 reviews

14 reviews

2 reviews

13 reviews

Ubiquiti UniFi Switches

23 reviews

Ubiquiti WLAN

24 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

Educational Organization

Manufacturing Company

Educational Organization

12%

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
It's a very good firewall – user-friendly and easy to configure, set the policies, and manage. I especially like how...
Read full review of SonicWall NSa »
Syed Taha
Information Security Manager at GLEEDS USA INC
I am still working with Sunny Core and using several solutions like SonicWall Firewall with NSM and Net Extender. I...
Read full review of SonicWall Global VPN Client »
Bob-Thomas
Virtual CIO/ CISO at Kyber Security

Read full review of SonicWall TZ »
Anonymous User
CEO at a recruiting/HR firm
The solution is predominantly for gateway-level protection. There are multiple filters now. In the past, these...
Read full review of SonicWall NSv »
CanbolatAydin
Product Manager at E-DATA TEKNOLOJİ
I use SonicWall Capture Client primarily for content filtering, asset management, reporting, and EDR/EPP purposes. It...
Read full review of SonicWall Capture Client »

Review 1 of 5

John Balogh
Director of IT at a religious institution

Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
Our primary use case for Ubiquiti Wireless ( /products/ubiquiti-wireless-reviews ) involves working in a retail...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Pawel Najsarek
Technical Support Engineer at Ingram Micro Sp. z o.o.
Technical support is very good. We are quite satisfied with the solution's support overall.
Read full review of SonicWall SMA »
Gary Downey
Technical Alignment Manager at a computer software company
I rate the technical support a seven or eight out of ten. Sometimes, we get people who don't fully understand the...
Read full review of SonicWall Netextender »
AshishSingh12
Presales Consultant Cybersecurity at ZONES PVT LTD
The solution's technical support team is helpful.
Read full review of SonicWall Email Security »
Mayur_Patel
Chief Commercial Officer at InnovAge Home Care
I am very grateful for the support.
Read full review of SonicWall NSa »
Lenin Christopher
Director at Techfruits
The technical support for SonicWall is very good, rated nine out of ten.
Read full review of SonicWall NSSP »
PhosikaSithisane
Power System Engineer at a retailer
It is difficult to contact SonicWall Email Security’s technical support team.
Read full review of SonicWall Email Security »
Raghuram K M
Chief Technology Officer at Prognosys Medical Systems
My company has not used much of the technical support since we haven't had any problems with the product. When my...
Read full review of SonicWall Connect Tunnel »
Sumesh Panikkar
Senior IT Infrastructure Engineer at Khansaheb
The technical support team is very good. We can contact the team by phone or email.
Read full review of SonicWall NSv »
Manish Nalawade
Owner at It logic
Technical support is good and it is available online as well as offline.
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
I have not contacted technical support.
Read full review of SonicWall CFS »
Muhammed Yasir
Director Information Systems at a transportation company
Good.
Read full review of SonicWall NSa »
Khaled Elbendary
General Manager at sysguard
The technical support is very good.
Read full review of SonicWall TZ »
Anonymous User
President at a computer software company
Technical support is lacking a bit. We'd like to see them be a bit better at helping.
Read full review of SonicWall Mobile Connect »
Eric Barba
Senior Systems Analyst at a construction company
We don't use the technical support very often, but the last call I had with them, everything was resolved within the...
Read full review of SonicWall TZ »
Tammy Elliott
IT Manager at K-Vac Environmental Services, Inc.

Read full review of SonicWall TZ »
Reggie Viljoen
IT Administrator at Sandton Radiology
I have not had to use technical support.
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
IT Administrator at a legal firm
Customer support requires additional engineers because their long response times are problematic.
Read full review of SonicWall NSa »
Sadiq Abdulwahab
Network Administrator at N S PHARMACY SDN.BHD.
There is no support offered in my country. The closest options may be South Africa and Dubai, but with the time...
Read full review of SonicWall Email Security »
Khizar Iqbal
IT Engineer at Asia General Contracting
Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us....
Read full review of SonicWall TZ »
Anonymous User
CISO at a manufacturing company
The technical support is very good.
Read full review of SonicWall NSa »
Yasser Hamed
Founder at Oman Shipping Company
We contacted technical support over the issue with the logs stopping. They did something on the backend and the...
Read full review of SonicWall Email Security »
JeffGrant
Vice President at a tech services company
While technical support is good, SonicWall had a recent layoff. This is a concern for us, because now we are missing...
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
Vice President & Chief Information Officer at a aerospace/defense firm
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to...
Read full review of SonicWall TZ »
MuraliGovindarajan
Senior Manager at a insurance company
SonicWall support is good.
Read full review of SonicWall NSa »
Katlego Phogole
Business Solutions Consultant at Call IT Services
Technical support has been good. SonicWall is very responsive when you input any issues.
Read full review of SonicWall Capture Advanced Threat Protection »
Hamza_Farhan
Professioan Services Engineer at a tech vendor
Customer Service: The hold time is very long, and they need to hire more people to handle the huge number of incoming...
Read full review of SonicWall TZ »
CanbolatAydin
Product Manager at E-DATA TEKNOLOJİ
Technical support from SonicWall has room for improvement. While their escalation process is understandable, it can...
Read full review of SonicWall Capture Client »
JigneshPatel1
System engineer at Colourtex Ind Ltd
The technical support is good. If I call on the helpline then a technical person will assist us.
Read full review of SonicWall TZ »
Veeramani Arumugam
Director at vatanix
I am very satisfied with the technical support.
Read full review of SonicWall SMA »
Enrique PerezAfonso
Business cybersecurity Specialist at Forlopd
The support is excellent
Read full review of SonicWall TZ »

Review 1 of 30

Director_45785
Director at Innate technology
We use the local support rather than the Ubiquiti technical support. We have our own team to maintain the products.
Read full review of Ubiquiti UniFi »
Ammar_Farhat
Head of IT at Hubtech
Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support....
Read full review of Ubiquiti Wireless »
Puran Rai
Chief Executive Officer at Nexus Technology
Ubiquiti's technical support is satisfactory.
Read full review of Ubiquiti WLAN »
Vincent Willoughby
IT Director at CSR digital
I haven't contacted the solution's technical support since I could only resolve one issue with Ubiquiti WLAN's forum....
Read full review of Ubiquiti WLAN »
Vincent Willoughby
IT Director at CSR digital
I rate the technical support an eight out of ten.
Read full review of Ubiquiti UniFi Switches »
Ehindero Moses
Project Manager at Velvot Nigeria Ltd
They have a lot of documentation and YouTube tutorials. However, the technical support services could be better.
Read full review of Ubiquiti WLAN »
Spencer Malmad
Owner at Tech Exchange
The technical support is less than stellar.
Read full review of Ubiquiti Wireless »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
ThomasWilke
CEO at CITOM
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Team Lead at Comstar - Information Systems Associates Ltd.
There is enough material on the internet if you need to resolve a problem. You don't have to contact their support.
Read full review of Ubiquiti Wireless »
Jambunathan_MS
Manager ITeS at a tech services company
Customer service and support have been responsive and helpful. However, there have been occasional delays in...
Read full review of Ubiquiti Wireless »
Anonymous User
Consultant
I have only used technical support on one occasion and it seemed to be okay.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
CMO at a tech services company
The technical support is really good. One of the things that they have is a one-year warranty. However, you can't...
Read full review of Ubiquiti Wireless »
Boris Ormsby
Owner at IoT Integrativ Technologies
Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to...
Read full review of Ubiquiti Wireless »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
I contacted Ubiquiti support once or twice, and it's okay. I didn't have any issues with Ubiquiti support, but I'm...
Read full review of Ubiquiti Wireless »
Anonymous User
Senior Manager Infrastructure at a tech services company
I've had issues with technical support. When it came to dealing with interference, they weren't upfront about the...
Read full review of Ubiquiti WLAN »
Magnus Sjolander
Manager at a comms service provider
I don't fully remember my experience with them, but I think that it was relatively good. My initial setup needed some...
Read full review of Ubiquiti UniFi Switches »
Mariusz Czarnecki
CEO at SoniqSoft JRMM sp. z o.o. s.k.
We have no objections and nothing to complain about with their technical support. Everything is fine.
Read full review of Ubiquiti Wireless »
Saran S
Managing Director at ProcessDrive India
I have yet to interact with the technical support. I usually find solutions by Googling and using their help documents.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Senior Network Engineer at a healthcare company
We have not had a good experience with customer service and support. They are virtually non-existent.
Read full review of Ubiquiti Wireless »
Anonymous User
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »
Alexander Ernst
IT Manager at IMP Bautest AG
I've never needed any technical support for the product.
Read full review of Ubiquiti Wireless »
Anonymous User
IT at a manufacturing company
Technical support is available but it is not provided by the manufacturer. It is provided by a third party.
Read full review of Ubiquiti UniFi Switches »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Anonymous User
Network Engineer at a tech services company
We've never had to contact technical support. We fix any problems ourselves.
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at CableWeb
Their technical support is very organized, very well run, and very informative. I have had the Ubiquiti country...
Read full review of Ubiquiti Wireless »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »
MohammadSalman
Consultant and technical support at joudeh center for computer and modern software
The technical support services are good.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
ICT Consultant at a tech services company
I've never contacted technical support. I wouldn't be able to comment on how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Abdul Malek Ismail
Drilling Engineering Manager at Exxon Mobil
I didn't need to contact the technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »

Review 1 of 30

Technical Support

No Data Available

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