Compare Splunk vs TransUnion

Splunk

Based on 568 reviews.

TransUnion

Based on 1 review.

Latest Research

Buyer's Guide

ITRS Geneos vs. Splunk Infrastructure Monitoring

January 2025

ITRS Geneos vs. Splunk Infrastructure Monitoring

Updated: January 2025

Sample Customers

Splunk Infrastructure Monitoring

Entrust Datacard

Popular Solutions

Splunk Enterprise Security

146 reviews

Splunk Cloud Platform

47 reviews

Splunk ITSI (IT Service Intelligence)

39 reviews

Neustar UltraDDoS [EOL]

0 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

15%

Media Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ROBERT-CHRISTIAN
CTO Security & Resilience at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
We utilize the Splunk Cloud Platform for log ingestion related to security and troubleshooting purposes.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Justin Thomas
Manager Strategic Planning at Endurance International Group
Our company has a lot of hosting service and DDoS analytics service. If somebody downloads DDoS on a shared service...
Read full review of Neustar UltraDDoS [EOL] »

Review 1 of 1

Customer Service

LeslieTaylor
Consultant at Pyramid Consulting
I haven't contacted the tool's support.
Read full review of Splunk Enterprise Platform »
SAURABHYADAV4
Consultant at HCL Technologies
I've been using Splunk products for a long time. Overall, I am pretty satisfied with the quality of service of the...
Read full review of Splunk SOAR »
Jamiu Olaide
Data Consultant at a tech consulting company
The documentation for Splunk Doctors is excellent, particularly when it comes to addressing installation issues....
Read full review of Splunk ITSI (IT Service Intelligence) »
Jay-Panchal
Information Security Analyst at a healthcare company
I rate Splunk support eight out of 10.
Read full review of Splunk SOAR »
Munish Jain
Head Security Operations at Health Care Authority
Sometimes, we face technical difficulties because of the limitations of the connectors. Integrating Splunk with...
Read full review of Splunk Infrastructure Monitoring »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
I would rate its customer service and support eight out of ten.
Read full review of Splunk APM »
Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We don't use technical support very much. We've been using it for so long, we generally understand it and do not...
Read full review of Splunk Enterprise Security »
Senthil Kandhasamy
Solution Engineer at Sennovate Inc
I rate Splunk nine out of 10. When we have any questions, we raise a ticket and they respond in two or three hours.
Read full review of Splunk Enterprise Security »
SuchismitaPriyadarsini
CHRO at a computer software company
The solution's response time is not that fast. The experience of some of my peers is that the vendors have actively...
Read full review of Splunk Enterprise Security »
Anonymous User
Platform leader at a retailer
Splunk support itself leaves room for improvement. We have excellent support from the sales team, the sales...
Read full review of Splunk APM »
Anonymous User
Cloud Operations Manager at a computer software company
Technical support is an A+ or a 10/10. If I could give an 11/10, I would. It is what I love about them. I got a call...
Read full review of Splunk On-Call »
Adrian Mache
Solution Architect at a tech vendor
We have a premium and dedicated team for tech support as well as a dedicated account manager. Everything is dedicated...
Read full review of Splunk SOAR »
Norman Freitag
Account-Manager at Consist ITU Environmental Software GmbH
The support is quite good. Sometimes, of course, you want to have a shorter resolution time, however, it also depends...
Read full review of Splunk SOAR »
Anonymous User
Splunk Developer at a tech vendor
We get support when we need it. I would rate support an eight or nine out of ten. There's always learning and...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Director, Detection Engineering Cyber Defense Services at a insurance company
The solution's technical support can be hit or miss, but it is mostly positive. I can't give you all the scenarios,...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber security analyst at a manufacturing company
We've got a lot of experience on our team solving Splunk, but the few times we used Splunk's technical support, we...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Security Analyst at a tech services company
Most of the time, some docs are not available. When you see the documents, they add a link, we go to the link but...
Read full review of Splunk Enterprise Security »
Chris Danshaw
project manager at ManTech International Corporation
Their support is great. I've talked to them many times.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Operations Center Manager
The technical support is good.
Read full review of Splunk User Behavior Analytics »
Camilo Orellana
Head of cybersecurity at NOVARED SA
Technical support is very good and answers my questions.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Senior Technical Lead at a financial services firm
The technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Architect at a tech consulting company
I encourage users to use the vendor management team and cultivate a relationship with them. I have worked with...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior System Engineer at a computer software company
For the most part, their technical support has been pretty handy. Sometimes you get someone a little bit newer, and...
Read full review of Splunk Cloud Platform »
RAGHU VEMULA
Splunk admin and splunk ITSI at Convergys Corporation
The technical support team is great. They've helped troubleshoot our issues. Once we raise a ticket, we can continue...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Director - Application Services, DevOps(Application Support, Build/Deployment), Environment Support at a financial services firm
I have not needed to use the support.
Read full review of Splunk Cloud Platform »
Oscar Montufar
Operation Manager at Totalplay
We have had positive experiences using customer service and support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
CEO
The support is sufficient and responsive. We already know the product so we do not need to consult with them often....
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
President at a non-profit
Splunk has many partners that provide customer support that can be used.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Architect at The Johns Hopkins University Applied Physics Laboratory
On the technical side, it would be nice to see aspects of the recent acquisition of Phantom make it into the core...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Compliance Program Manager at a educational organization
To resolve issues in the Splunk platform, you need to wait in a queue and then open a ticket with the support team. I...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Justin Thomas
Manager Strategic Planning at Endurance International Group
Technical support is quick to resolve issues. They give us a basic RCA which is a root cause analysis of things and...
Read full review of Neustar UltraDDoS [EOL] »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.