Compare Veeam Software vs Vembu Technologies

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

BDRSuite Backup & Replication

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

BDRCloud Backup & Recovery

Atos, CISCO, Mercedes Benz, Hexaware, intel, Motorola, Philips, Siemens

Popular Solutions

Veeam Data Platform

71 reviews

Veeam Backup for Microsoft 365

26 reviews

Veeam Agent for Microsoft Windows [EOL]

9 reviews

BDRSuite Backup & Replication

14 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

86%

Retailer

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's helpful for automating your infrastructure.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Barnabas Malárovits
System integration administator at Károli Gáspár University (official page)

Read full review of Veeam Backup for Google Cloud »

Review 1 of 5

Tony Ashvanian
IT Director at Boom Logic
My company uses BDRSuite to back up our workflows from machines to the cloud. We also use it to back up files and...
Read full review of BDRSuite Backup & Replication »

Review 1 of 1

Customer Service

HenryAragon
Storage Administrator at a insurance company
The support has been outstanding, so that's a ten out of ten.
Read full review of Veeam Backup for Microsoft 365 »
Anas Kunnathiyil
Senior Information Technology Specialist at Ultimate Motors
The solution’s technical support is good.
Read full review of Veeam Data Platform »
Ali Gursoy
IT Manager at Cobantur
I sometimes contact Veeam for some adjustments or updates. They get back to me in a reasonable time. I've also asked...
Read full review of Veeam Data Platform »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never contacted customer service. A situation has never arisen where I have needed their support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Tasos Skaltsas
IT Systems Engineer at a maritime company
The technical support is very good. The one or two times that we needed something from technical support, they...
Read full review of Veeam Data Platform »
Bhaskar Venkat Kota
Sr. System Architect at a tech services company
Technical support is good.
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a consultancy
The technical support is excellent; they are very prompt and knowledgeable.
Read full review of Veeam Data Platform »
Jordi Colom
Director tecnico at Blemia
We didn't contact the technical support team for Veeam Agent for Linux because whenever we've had issues, we refer to...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
System Engineer at a computer software company
I don't have direct experience but one of our customers had. He was quite positively surprised. He opened a support...
Read full review of Veeam Agent for Linux [EOL] »
Hussam Kaware
System Administrator at a maritime company
I have contacted Veeam technical support a few times and was satisfied with the support. I contacted them regarding...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a non-profit
Customer Service: Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V...
Read full review of Veeam Data Platform »
Anonymous User
Owner
The technical support is great.
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Their tech support is quite good. It's a legacy product in my eyes and it forms part of the basic principles of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The support provided by Veeam Backup & Replication is truly exceptional and highly responsive. Whenever I encounter...
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Support Analyst at a government
Customer Service: Support has been phenomenal when I have needed it and I have always been able to resolve my issue...
Read full review of Veeam Data Platform »
Anonymous User
President at CONNEKT|IT Services
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Veeam Data Platform »
Anonymous User
Director, Information Technology at a newspaper
The support staff are very knowledgeable to what I remember. We don’t really utilize them much, but a couple years...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at Asheville Head, Neck and Ear Surgeons, PA
Customer Service: It's wonderful - 10/10. Technical Support: It's wonderful - 10/10.
Read full review of Veeam Data Platform »
Alejandro Ortazon
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom
Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket,...
Read full review of Veeam Data Platform »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: Customer service is very reactive, you can open a call and be sure that's solved or helped on a 24h...
Read full review of Veeam Data Platform »
ResulBiberoglu
Owner, Professional Services Manager at wguard
I am in Turkey and the support is very important for the customer but it should be improved.
Read full review of Veeam Data Platform »
Maksim Vedernikov
Quality engineer of the 1st category at Modern Expo
I am absolutely satisfied with technical support. We benefit from it completely. Its multi-lingual character is...
Read full review of Veeam Data Platform »
Seniorinfraeng67
Senior Infrastructure Engineer at a logistics company
I have used the technical support a few times and they've been reasonably helpful.
Read full review of Veeam Backup for Microsoft 365 »
Kike Maldonado
Project Manager at Aktios
I have not had any issues that necessitated calling technical support.
Read full review of Veeam Backup for Microsoft 365 »
InfoTConsult67
IT Consultant at a transportation company
I don't usually use technical support, so I don't have much experience with them.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Vincent Ho
System Director at Infoware Systems
We have not had the need to contact the support from Veeam Backup for Office 365.
Read full review of Veeam Backup for Microsoft 365 »
Barna Kosa
IT Services Manager at a tech services company
The technical support is excellent. It's one of the best I've met so far.
Read full review of Veeam Data Platform »
Anonymous User
Head of Infrastructure Division at a tech services company
Technical support is excellent.
Read full review of Veeam Data Platform »
See Keong Yau
Project Manager at Alphamatic Systems
Often, when we deal with support teams, they just send us the link to the KB for troubleshooting.
Read full review of Veeam Data Platform »
Anonymous User
IT Consultant at a tech services company
Customer Service: The customer service is very good, most of the time they contact you before you even knew you...
Read full review of Veeam Data Platform »

Review 1 of 30

Adrian Vergin
Systems Consultant at TCM Solutions
I've interacted with them on one or two occasions. They were fast, and they got quite a few people involved right off...
Read full review of BDRSuite Backup & Replication »
Redha Benlaksira
Technical Sales Director (Owner) at HSR IT Services SARL
You get one year of customer support with your license, but I feel there is no need to renew it because the product...
Read full review of BDRSuite Backup & Replication »
Forrest Wu
Sr. Specialist, IT at 01 communique
I would rate the technical support as eight or nine (out of 10). I would like them to improve their response rate.
Read full review of BDRSuite Backup & Replication »
Anonymous User
CEO at a tech services company
Their tech support is okay, but they don't respond in time to sort out the problem. We sorted it out ourselves. We...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Network Administrator at a non-profit
Support is very important. But sometimes they respond to me four hours after I contact them, maybe more. I would like...
Read full review of BDRSuite Backup & Replication »
Tony Ashvanian
IT Director at Boom Logic
I contacted BDRSuite support during deployment because I had a few questions about using the high availability...
Read full review of BDRSuite Backup & Replication »
JonathanBrown
Owner at a engineering company
I would rate technical support at one out of ten. I don't even know why they have a tech support phone number because...
Read full review of BDRSuite Backup & Replication »
Anonymous User
President at DirectNetworks, Inc.
As with any technology based product, there are times when assistance is needed to configure, update, or troubleshoot...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Senior Architect at ePlus Technology
Technical support gets an A-plus.
Read full review of BDRSuite Backup & Replication »
Dennis Skaltsis
WebFOCUS Senior Consultant at a healthcare company
Their technical support is excellent. The speed at which those guys are replying is like chatting through email. They...
Read full review of BDRSuite Backup & Replication »
RakeshKumar11
Project Manager at TMI DUBAI
I have used their support, and I had a very good experience. We were basically installing a demo for another client,...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Senior IT Technician at NSM (Sidcup) Ltd
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
Read full review of BDRSuite Backup & Replication »
Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Consultant at heXel
Technical support is 7/10, on average. They could make it better by improving the speed of responses. Sometimes,...
Read full review of BDRSuite Backup & Replication »
Anonymous User
CTO at a tech services company
The support from Vembu is very, very good. These guys have saved my life two or three times.
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director
Tech support is good.
Read full review of BDRSuite Backup & Replication »
Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Specialist at a hospitality company
Working with technical support was challenging due to the time zone difference as they are located overseas, but...
Read full review of BDRSuite Backup & Replication »
Vijay Varma
System Engineer at ISB
Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they...
Read full review of BDRSuite Backup & Replication »
WaqarAzeem
IT Manager at Kuwait Medical International
The technical support is good.
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Consultant at a tech services company
Customer Service: Extremely Poor. There were no real SLA's available and when we tried to contact our Account Manager...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Manager Infrastructure and Applications at a tech services company
From both the sales and technical support standpoint, they have been great. They have helped out to the extent that...
Read full review of BDRSuite Backup & Replication »
Shakeel Ahmed
IT Infrastructure Team Lead at a government
Technical support is good. Whenever I raise a ticket they reply in a timely fashion.
Read full review of BDRSuite Backup & Replication »
Gabor Virag
Systems Engineer at GVir Informationsmanagement
They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next...
Read full review of BDRSuite Backup & Replication »
MuhammadFarid
Founder and GM at Go Live
The main component in the backup solutions is compatibility. The backup is located on the hard disk, and I didn't...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Network Manager at a tech services company
Technical support was very good. We engaged them. They did respond very quickly. We were able to get them in and work...
Read full review of BDRSuite Backup & Replication »
Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Consultant at a tech services company
The technical support has been good. They have been dedicated to resolving issues.
Read full review of BDRSuite Backup & Replication »
Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
I love Vembu's customer care. If you have any issues or questions, they respond and their response time is quick....
Read full review of BDRSuite Backup & Replication »

Review 1 of 30

Technical Support

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