Compare Veeam Software vs Vembu Technologies

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

BDRSuite Backup & Replication

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

BDRCloud Backup & Recovery

Atos, CISCO, Mercedes Benz, Hexaware, intel, Motorola, Philips, Siemens

Popular Solutions

Veeam Data Platform

67 reviews

Veeam Data Cloud for Microsoft 365

18 reviews

Veeam Agent for Microsoft Windows [EOL]

4 reviews

BDRSuite Backup & Replication

12 reviews

Top Industries

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

87%

Retailer

Educational Organization

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I'm a pre-sales engineer, so I'm basically supporting our partner. We're an IT distributor. There are many inquiries...
Read full review of Veeam Agent for Linux [EOL] »

Review 1 of 5

Tony Ashvanian
IT Director at Boom Logic
My company uses BDRSuite to back up our workflows from machines to the cloud. We also use it to back up files and...
Read full review of BDRSuite Backup & Replication »

Review 1 of 1

Customer Service

KoenTeugels
Storage Presales at Huawei
The technical support is quite supportive.
Read full review of Veeam Data Platform »
Karthikeyan Balasubramani
Senior Technical Consultant at Unicorp Technologies LLC
We get support from the vendor. We didn't face many issues to evaluate them. Whenever we contacted them, the issue...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
Technical support is very effective. They respond quickly, faster than Dell.
Read full review of Veeam Data Platform »
Fatai Akinwande
Specialist Datacenter and Server at IHS Towers
The technical support is fantastic. When I encounter an issue, I simply need to contact the engineer who guides me...
Read full review of Veeam Data Platform »
Stephen Catalano
National Sales Engineer at Insight
Veaam's technical support is very good; they're very responsive to customers and come out with upgrades as needed.
Read full review of Veeam Data Cloud for Microsoft 365 »
David Villota
EMEA Hosting Engineer at Yanfeng Automotive
I haven't had any issues. We've never reached out to support.
Read full review of Veeam Agent for Linux [EOL] »
Syed Abid
Snr. Infrastructure Architect at LogicEra
Veeam's technical support is very good. I also like that we have public learning resources such as live session...
Read full review of Veeam Data Platform »
DJIBRINE AGADJI
Ingénieur systèmes et réseaux at e-services
The support is good.
Read full review of Veeam Data Platform »
Mishal Manzoor
System Engineer at Global Business Solutions
The technical support team is fast, knowledgeable and customer -friendly.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
Customer service and support are satisfactory. Support is engaging, and I can rate it a ten out of ten.
Read full review of Veeam Backup for Google Cloud »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
We have not needed to contact technical support.
Read full review of Veeam Data Platform »
Anonymous User
Information Systems Manager at a energy/utilities company
Customer Service: Customer service needs improvement. Technical Support: Good.
Read full review of Veeam Data Platform »
Dieudonne Nsabimana
Presales Solutions Architect at Win S.A.
The technical support services have always been good.
Read full review of Veeam Data Platform »
BunyaminTasdemir
CTO at Pronet Security
We are satisfied with technical support.
Read full review of Veeam Agent for Linux [EOL] »
Enayat Galsulkar
Senior Information Security Consultant at Future Telecom
The support could be improved a lot, as it is currently non-existent.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Assistant Manager at a comms service provider
We are satisfied with the technical support.
Read full review of Veeam Data Platform »
Anonymous User
Project Manager and Technical Consultant at a computer software company
Technical support is very good. You will receive updates on the same day. We have been satisfied with the level of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Senior IT Systems Administrator at a energy/utilities company
Technical support is not so good: * Communication issues due to language differences * Slow responses
Read full review of Veeam Data Platform »
Luis Angel Anampa
IT and Cloud Platform Unit Architect at MAINT
I find Veeam's customer service and support to be excellent, rating them ten out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Alexey Parakhnevich
IT Engineer at Softline
We've never had to open a ticket for Veeam. I've never dealt with technical support directly. I can't speak to how...
Read full review of Veeam Data Platform »
Anonymous User
IT Consultant at a tech vendor
The technical support has not been good in my experience. They need to have faster and more reliable support for this...
Read full review of Veeam Data Platform »
Anonymous User
Solutions Architect at a tech services company
I have not been in contact with technical support personally but from what I understand, it is fairly good. We do...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
System Engineer at a tech services company
Technical support is perfect, they are very helpful.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Backup Engineer at a tech services company
We are very satisfied with Veeam's technical support.
Read full review of Veeam Agent for Linux [EOL] »
Shankar Palaniappan
Virtualization Consultant at Bahwan IT
The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have...
Read full review of Veeam Data Platform »
Anonymous User
Account Manager at a tech services company
I do sales, so I'm the one that is responsible for selling the sizzle. My IT folks, my engineers, are the ones that...
Read full review of Veeam Data Platform »
ArturoPerez
CEO at East Harlem Council for Human Services, Inc.
Technical support is good.
Read full review of Veeam Data Platform »
Anonymous User
Domain architect at a financial services firm
In South Africa, the technical support is average. They should respond more quickly and be more customer friendly....
Read full review of Veeam Data Platform »
Barna Kosa
IT Services Manager at a tech services company
The technical support is very good, and I think it's one of the best. The response time is very quick.
Read full review of Veeam Data Platform »
Calvin Engen
CTO at F12.net
Support has been great; no complaints.
Read full review of Veeam Data Platform »

Review 1 of 30

Forrest Wu
Sr. Specialist, IT at 01 communique
I would rate the technical support as eight or nine (out of 10). I would like them to improve their response rate.
Read full review of BDRSuite Backup & Replication »
Anonymous User
Network Administrator at a non-profit
Support is very important. But sometimes they respond to me four hours after I contact them, maybe more. I would like...
Read full review of BDRSuite Backup & Replication »
Anonymous User
CTO at a tech services company
The support from Vembu is very, very good. These guys have saved my life two or three times.
Read full review of BDRSuite Backup & Replication »
Madhu K Menon
Consultant at Kwan Envrionmental Solutions India Pvt Ltd
I am happy with the technical support. Whenever I have contacted them, I have received the results that I was looking...
Read full review of BDRSuite Backup & Replication »
ArtGrasso
Systems Business Manager at a construction company
The problem that I really had — and it was not the product — is that when I called in, the phone system is a negative...
Read full review of BDRSuite Backup & Replication »
Shakeel Ahmed
IT Infrastructure Team Lead at a government
Technical support is good. Whenever I raise a ticket they reply in a timely fashion.
Read full review of BDRSuite Backup & Replication »
Anonymous User
Senior IT Technician at NSM (Sidcup) Ltd
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
Read full review of BDRSuite Backup & Replication »
Anonymous User
Network Engineer at a tech services company
I would give technical support a five out of 10, because we've had issues in the past where calls haven't been...
Read full review of BDRSuite Backup & Replication »
WaqarAzeem
IT Manager at Kuwait Medical International
The technical support is good.
Read full review of BDRSuite Backup & Replication »
Isaac K.
Network Engineer at CPM Roskamp
For the most part, they're responsive. There has never been a time when we opened a ticket and didn't hear from them...
Read full review of BDRSuite Backup & Replication »
Niels Jensen
Owner at DataMate
I have contacted support several times. They are absolutely fantastic. It's very easy to get support. They reach out...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director at a retailer
The individual with whom I have been in contact is competent, but the support team responsible for reading emails is...
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Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Consultant at a tech services company
The technical support has been good. They have been dedicated to resolving issues.
Read full review of BDRSuite Backup & Replication »
Anonymous User
Manager at North West Carrying Company (NWCC)
Technical support is great.
Read full review of BDRSuite Backup & Replication »
Ben Grant
Lead Computer Technician
Every time I have called, I've had good tech support.
Read full review of BDRSuite Backup & Replication »
Radu Stanila
IT Director at a financial services firm
Their support is great. I think they work 24 hours a day. I get a very quick turnaround time from them no matter the...
Read full review of BDRSuite Backup & Replication »
Hasni Guetaff
Director of Technology at a wholesaler/distributor
I would give tech support a score of nine out of ten, which is almost perfect for me.
Read full review of BDRSuite Backup & Replication »
Anonymous User
Network Manager at a tech services company
Technical support was very good. We engaged them. They did respond very quickly. We were able to get them in and work...
Read full review of BDRSuite Backup & Replication »
MuhammadFarid
Founder and GM at Go Live
The main component in the backup solutions is compatibility. The backup is located on the hard disk, and I didn't...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Manager Infrastructure and Applications at a tech services company
From both the sales and technical support standpoint, they have been great. They have helped out to the extent that...
Read full review of BDRSuite Backup & Replication »
Klauber Walz Rocha
Owner \ CTO at GREG PAULINO AND ASSOCIATES
We've been very impressed with the technical support team. They've consistently provided excellent assistance...
Read full review of BDRSuite Backup & Replication »
Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
I love Vembu's customer care. If you have any issues or questions, they respond and their response time is quick....
Read full review of BDRSuite Backup & Replication »
Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
Read full review of BDRSuite Backup & Replication »
Richard Goward
IT Administrator at a wellness & fitness company
I run into the problem of their chat service not being available frequently. I like chat as it is quick. When it is...
Read full review of BDRSuite Backup & Replication »
Assad Ali
Owner at Ali Network Solutions
The technical support's response time was okay. I had to wait several hours for a response, but that was probably...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director at a marketing services firm
We have always gotten to a solution eventually. Sometimes, it takes some time though. I had an issue that had to be...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
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Richard Voorheis
Software Test Engineer at a tech vendor
Their technical support is very good to work with, as they are able to propose alternate solutions to problems that...
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Rajkumar Neelakantan
IT Director at a marketing services firm
Support is very good. When you call them or send out a support email, immediately someone responds. It’s really good....
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Review 1 of 30

Technical Support

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