Compare Veeam Software vs Vembu Technologies

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

BDRSuite Backup & Replication

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

BDRCloud Backup & Recovery

Atos, CISCO, Mercedes Benz, Hexaware, intel, Motorola, Philips, Siemens

Popular Solutions

Veeam Data Platform

66 reviews

Veeam Data Cloud for Microsoft 365

17 reviews

Veeam Agent for Microsoft Windows [EOL]

1 reviews

BDRSuite Backup & Replication

11 reviews

Top Industries

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

87%

Retailer

Educational Organization

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »

Review 1 of 5

Tony Ashvanian
IT Director at Boom Logic
My company uses BDRSuite to back up our workflows from machines to the cloud. We also use it to back up files and...
Read full review of BDRSuite Backup & Replication »

Review 1 of 1

Customer Service

Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
Technical support is very effective. They respond quickly, faster than Dell.
Read full review of Veeam Data Platform »
Robert-Nilsson
Business Development Manager at Gignos
The support for Veeam Agent for Microsoft Windows is quite good, as what I've heard from our technical team. Support...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
MOHAMEDTALIB
Director at NVIT
Veeam provides decent customer service.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
I haven't needed any tech support yet. I handle things myself if there is any issue.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
KoenTeugels
Storage Presales at Huawei
The technical support is quite supportive.
Read full review of Veeam Data Platform »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
The support for Veeam Agent for Linux is very good, they respond to queries promptly.
Read full review of Veeam Agent for Linux [EOL] »
Yahya Hossam
Network Consulting Engineer at sky data
We have faced several issues with Acronis because their support hasn't been as helpful compared to Veeam Data...
Read full review of Veeam Data Platform »
Per Martin Haddeland
Senior Engineer at Inland Norway University of Applied Sciences
Technical support is helpful. However, we are not using the support very often. We have talked with the sellers and...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
System Administrator at a tech services company
I have been in contact with technical support and they are very good.
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a non-profit
Customer Service: Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V...
Read full review of Veeam Data Platform »
Barna Kosa
IT Services Manager at a tech services company
The technical support is very good, and I think it's one of the best. The response time is very quick.
Read full review of Veeam Data Platform »
SrSysAdmin45860
Sr. System Admin at a financial services firm
We do not encounter many problems with the product, but we do get an instant response when needed.
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a tech services company
We've been in touch with technical support. We have our own line that we can call if we have any issues. It's very...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Technical Solution Specialist at Zones Inc.
Customer Service: Good. Technical Support: Good.
Read full review of Veeam Data Platform »
Anonymous User
Director of IT Operations and Infrastructure at a insurance company
We have contacted the support and they are very good.
Read full review of Veeam Data Platform »
SolutionsEng362
Solutions Engineer at a tech company
So far they've been excellent except for one case. It was a Sev One incident, and an engineer only called me back...
Read full review of Veeam Data Platform »
Joel Appleton
Corporate Solutions Engineer at compulab
We don't use the Veeam support service regularly.
Read full review of Veeam Data Platform »
Chetan Doshi
M S Technical Head at IT Company
The support that we have been receiving has been perfect.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator at a recreational facilities/services company
I would rate the customer service 10 out of 10, every time that I have contacted Veeam the support has been fast and...
Read full review of Veeam Data Platform »
Anonymous User
Systems Manager at a tech services company
We used the service of the Veeam technical support once on the fifth day after installation, and it was a good...
Read full review of Veeam Data Platform »
TimGingell
Virtual Infrastructure at a government
Veeam's technical support is great, I've been using it for the past ten years.
Read full review of Veeam Data Platform »
PavelTenitskiy
Engener unix team at Jet Infosystems Central Asia
Our customer does not have an active technical support contract. Therefore, we do not deal with support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Backup Engineer at a tech services company
We are always satisfied with technical support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
IT Infrastructure Manager at a media company
We have yet to make need of technical support, although I feel it to be good.
Read full review of Veeam Data Platform »
Mohammad Hesni
Senior Consultant at IOEC
We don't have support in my country because of sanctions.
Read full review of Veeam Data Platform »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
We have not contacted the support often, the solution has been operating well.
Read full review of Veeam Data Platform »
Anonymous User
Network Consultant at a tech services company
Customer Service: Excellent. Calling tech support and getting routed to a tech is quite fast. Technical Support:...
Read full review of Veeam Data Platform »
Anonymous User
Network Administrator at a government
We have not had any contact with customer service yet.
Read full review of Veeam Data Platform »
SergeySenkov
System IT and Technologies Field Manager at Leumit Health Services
The technical support is really good. We don't spend any time waiting for them and they start working in an hour. But...
Read full review of Veeam Data Platform »
Junior Prinsloo
IT technician at Entrutech
When I started using Veeam Backup for Microsoft 365, I wasn't well-versed in the product, so I relied on support...
Read full review of Veeam Data Cloud for Microsoft 365 »

Review 1 of 30

Niels Jensen
Owner at DataMate
I have contacted support several times. They are absolutely fantastic. It's very easy to get support. They reach out...
Read full review of BDRSuite Backup & Replication »
Shakeel Ahamed Baharpet
Technical Manager at Internet Options Botswana (IOB)
I rate the support a nine out of tn. I'm satisfied with their support. They always respond within the window we...
Read full review of BDRSuite Backup & Replication »
WaqarAzeem
IT Manager at Kuwait Medical International
The technical support is good.
Read full review of BDRSuite Backup & Replication »
Anonymous User
CEO at a tech services company
Their tech support is okay, but they don't respond in time to sort out the problem. We sorted it out ourselves. We...
Read full review of BDRSuite Backup & Replication »
Stuart Conner
Director of IT at a healthcare company
The tech support is the one thing - that is not a system issue - but which is a little bit difficult to work with....
Read full review of BDRSuite Backup & Replication »
Anonymous User
Project Manager at a manufacturing company
Vembu team is giving excellent support to us. They provide 24/7 support. We can reach out to them at any point in...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Technical Architect at a tech services company
Tech support has been pretty good. I've reached out to them a couple of times and they answered my questions. The...
Read full review of BDRSuite Backup & Replication »
Hasni Guetaff
Director of Technology at a wholesaler/distributor
I would give tech support a score of nine out of ten, which is almost perfect for me.
Read full review of BDRSuite Backup & Replication »
Isaac K.
Network Engineer at CPM Roskamp
For the most part, they're responsive. There has never been a time when we opened a ticket and didn't hear from them...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director
Tech support is good.
Read full review of BDRSuite Backup & Replication »
Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
Read full review of BDRSuite Backup & Replication »
Rajkumar Neelakantan
IT Director at a marketing services firm
Support is very good. When you call them or send out a support email, immediately someone responds. It’s really good....
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director at a retailer
The individual with whom I have been in contact is competent, but the support team responsible for reading emails is...
Read full review of BDRSuite Backup & Replication »
John Demattia
Director of IT at MTSI, Inc.
The technical support is exceptional.
Read full review of BDRSuite Backup & Replication »
Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
Read full review of BDRSuite Backup & Replication »
Tony Ashvanian
IT Director at Boom Logic
I contacted BDRSuite support during deployment because I had a few questions about using the high availability...
Read full review of BDRSuite Backup & Replication »
BobbyMorrell
Manager at a real estate/law firm
Customer service could be improved. There seems to be a delay when trying to get to someone for customer service...
Read full review of BDRSuite Backup & Replication »
RakeshKumar11
Project Manager at TMI DUBAI
I have used their support, and I had a very good experience. We were basically installing a demo for another client,...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Manager at North West Carrying Company (NWCC)
Technical support is great.
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Consultant at a tech services company
Customer Service: Extremely Poor. There were no real SLA's available and when we tried to contact our Account Manager...
Read full review of BDRSuite Backup & Replication »
MuhammadFarid
Founder and GM at Go Live
The main component in the backup solutions is compatibility. The backup is located on the hard disk, and I didn't...
Read full review of BDRSuite Backup & Replication »
Vijay Varma
System Engineer at ISB
Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Specialist at a hospitality company
Working with technical support was challenging due to the time zone difference as they are located overseas, but...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Senior Architect at ePlus Technology
Technical support gets an A-plus.
Read full review of BDRSuite Backup & Replication »
Anonymous User
Network Engineer at a tech services company
I would give technical support a five out of 10, because we've had issues in the past where calls haven't been...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
Read full review of BDRSuite Backup & Replication »
Richard Voorheis
Software Test Engineer at a tech vendor
Their technical support is very good to work with, as they are able to propose alternate solutions to problems that...
Read full review of BDRSuite Backup & Replication »
Madhu K Menon
Consultant at Kwan Envrionmental Solutions India Pvt Ltd
I am happy with the technical support. Whenever I have contacted them, I have received the results that I was looking...
Read full review of BDRSuite Backup & Replication »
Gabor Virag
Systems Engineer at GVir Informationsmanagement
They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next...
Read full review of BDRSuite Backup & Replication »
Dennis Skaltsis
WebFOCUS Senior Consultant at a healthcare company
Their technical support is excellent. The speed at which those guys are replying is like chatting through email. They...
Read full review of BDRSuite Backup & Replication »

Review 1 of 30

Technical Support

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