We compared Acronis Cyber Protect and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Acronis Cyber Protect is lauded for its versatility, comprehensive malware protection, and effortless data retrieval. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Cyber Protect could improve its ability to back up SQL databases, reduce resource usage, resolve conflicts, and improve management features, while Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Some users had positive things to say about Acronis customer service, while others were dissatisfied with delayed responses and limited real-time support options. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Some users thought Cyber Protect was simple to deploy, but others considered it challenging. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Reviewers say Acronis Cyber Protect is affordable, but some noted that the pricing could be more transparent. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Users say that Acronis Cyber Protect is a worthwhile investment, saving money while safeguarding critical data. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Acronis Cyber Protect is a versatile solution that saves customers money and enables easy data recovery. While reviews of Cyber Protect were generally positive, there were mixed reviews about support, pricing, and setup. Users also said it could improve its SQL support and management capabilities. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"I've reimaged servers and been back up and running in exactly no time with the completely new hardware."
"In our recent experiences, Acronis Cyber Protect proved most valuable during instances of colleagues facing migration challenges due to ransomware impacts. In these situations, where servers and backups were affected, having a backup stored in external drives or other devices within our data centers posed risks. To address this vulnerability, we decided to shift to a cloud backup solution."
"One of its most valuable aspects is its user-friendly interface."
"The main reasons that our customers like Acronis are that it is very strong and easy to use."
"The most valuable feature is its ability to back up and recover our production environment from ransomware."
"It has simple buying options and deployments. You can buy on-cloud, on-premises, or hybrid solutions. Acronis Backup is very easy to deploy. It also does not consume much hardware. The administrator's tasks are very simple. It is very user friendly, and it also has good security features with low-level encryption and data encryption."
"In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of ten for that."
"The main reason we went with Acronis Cyber Protect is because it provides a virtual machine backup feature."
"From a management perspective, one of the biggest benefits is to see the excitement of your engineers having a tool that truly enables them, really making their lives easier. That is something that I love. When we came out of the PoC, their eyes were just wide with excitement of what was possible now."
"The simplicity of use is valuable. It is easy. We just click Failover and do it. It is pretty straightforward. If someone wants to do a test failover, they log in to the console and do a test failover"
"Zerto ensures a smooth transition during a disaster when we need to automatically switch from our primary environment to our recovery one."
"Zerto has improved our restoration time and made it easier to test software upgrades. It has simplified tasks like decommissioning a site and replicating virtual machines from one location to another."
"I really like how you can test the failover as often as you need."
"I found the very easy VPG setup, the easy recovery, and failover testing to be the most valuable features."
"The migration and ease of use are valuable. It is easy to set up and easy to flip. We just need to click on Move."
"Its user interface is excellent, and when it comes to data duplication, Zerto is very fast."
"The support and documentation must be improved."
"I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks."
"It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10."
"The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult."
"When an error occurs, the information is not always easy to understand and these messages should be made more clear."
"Acronis Backup can improve the latency when the file size is larger, we have had issues. Additionally, they could allow more flexibility when searching for information and I cannot download the CBIS backup copy information which could be made easier."
"On the cloud side, security could always be better."
"The licensing approach becomes intricate when dealing with SharePoint."
"We did look at the long-term retention backup feature of Zerto a few years ago, and at that time, it was limited. I can't say what it is right now, but at the time, its functionality was limited in terms of basically where we could save it and how we could save it. Offsite air gapping our backups is important to us to help protect against ransomware, and at the time, it couldn't do that. That would be one area that would be important before we consider using the long-term retention again. I haven't looked at it recently, and they may have addressed this in the meantime, but if not, this would be an area of improvement."
"Zerto could be considered as a backup product but this is not true. So if we could consolidate and use Zerto for disaster recovery as well as everyday backup and restore for situations where we need to recover something, that would be helpful. Anyway, we think that Zerto will win with no competition in the Disaster Recovery process, so we stay focused on this. Now we are testing version 10 which include real-time ransomware detection, a new Cyber Resilience Vault and enhanced cloud capabilities and security: we expect more from these features for superior hybrid cloud security."
"I would rate them an eight out of ten because not every response is as we expect. They do resolve the issue, but sometimes customers have unusual questions, and they are not able to say how exactly to fix that or how to do something,."
"Analytics has a 90-day window, where it keeps data. It would be nice to have on-prem storage instead of cloud storage for that so we can keep the data for longer. Unless you discover the problem within three months, you don't know that you need the data. Then, it is gone by the time you realize there is an issue."
"If they already do not have it, they can have some APIs for the Horizon environment. Instead of having to use some scripts to get around, they can make it a lot more user-friendly for integration."
"One thing I would like to see, and I know that this is on their roadmap, is the ability to use long-term storage in the cloud, like in Azure or AWS, making that even more seamless. Whether it's stored in glacier or on-prem, being able to retrieve that data in a quick manner would be helpful. They're just not there yet."
"We would like some of the real fine or granular things. We've submitted a few minor things for enhancements such as being able to control bandwidth utilization for each facility you replicate to versus overall. We just need a little bit more granularity on some of the things, but there is not a whole bunch that is in need of tweaking."
"The email alerts can be excessive, so better control over frequency or resolution may be a worthwhile improvement."
Acronis Cyber Protect is ranked 10th in Backup and Recovery with 117 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Acronis Cyber Protect is rated 8.2, while Zerto is rated 9.0. The top reviewer of Acronis Cyber Protect writes " Good backup solution but challenges with the stability". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Acronis Cyber Protect is most compared with Veeam Backup & Replication, Veeam Backup for Microsoft 365, Acronis Cyber Protect Cloud, Azure Backup and Commvault Cloud, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Commvault Cloud and Cohesity DataProtect. See our Acronis Cyber Protect vs. Zerto report.
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