We compared Commvault Complete Data Protection and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Some suggested that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Zerto users also like its real-time replication features. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"The compression and deduplication are great for optimizing bandwidth and speed. I don't have to worry about it or think about it, and, because it's a SaaS solution, I don't have to worry about the storage size."
"Metallic is user-friendly, cost-effective, and the technical support is impressive."
"There are many valuable features of Commvault HyperScale X giving many possibilities to complete jobs."
"Commvault has support for backing up operating systems and servers."
"One valuable feature is unlimited backup. You can back up existing users and folders."
"The product alerts the security team about threats."
"Commvault HyperScale X is also a good choice for regulations that require the backup system to be isolated from the rest of the infrastructure."
"We have multiple workloads, including SQL, Oracle, SAP HANA, especially Sybase, as well as file systems, VMs, and Exchange mailboxes. Commvault provides very good support for them."
"It reduced the time for DR tests from the infrastructure side. Being able to get our work done in a matter of a couple of minutes so the app teams can get to work and can do their testing has been significant."
"With Zerto, all you have to do is deploy the executable and start setting things up. So, it was very easy."
"We can use Zerto to help protect our VMs."
"We own another solution called VMware Site Recovery Manager, SRM. We have licenses for our entire environment and we still decided not to use it. That's how big the difference was in the experience that Zerto provides."
"The solution's continuous protection is the best on the market. The ability to do the split-write, without any interruption to the production server, and the ability to roll back to any point in time you desire, are two really key features."
"Zerto's most valuable features include its user-friendly interface, multi-tenancy capabilities, and near-zero downtime recovery."
"In terms of the most valuable features, having the failover tests where you can see where your actual RTO and RPO would be is really nice, especially for the management level. I really liked the ease of when I need to do a file or folder restore off the cuff. Usually, it takes me less than five minutes to do it, including the mounting of the actual image. That was one thing with Unitrends, it was a similar process but if that backup had aged off of the system, then you had to go to the archive and you find the right disks, load them in, and then actually mount the image."
"Zerto is very good at providing continuous data protection. For replication purposes, it's definitely better than Veeam. Veeam doesn't do as good a job as Zerto does when it comes to replication. The other alternative would be to just have backups somewhere. But even with backups, you lose a lot of time because you have to set it all up. With Zerto, you failover, you just click a couple of buttons and you run from the other location."
"The setup was a little bit difficult for a non-IT person like me. My OneDrive is protected by multifactor authentication, and to get the backup to begin behind that multifactor authentication took a little bit of almost customized support, even though I was following the instructions and the videos. That process could have been easier."
"I think there is room for improvement with the reports. They are a little poor."
"This solution can be complex and difficult to administer because it supports all of the many platforms, so it would help if they could simplify it."
"We previously had difficulty with the support being foreign."
"I would like to see a more user-friendly GUI."
"When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team."
"Its technical support could be better."
"Commvault should keep and continue to develop the Java GUI."
"The alerting has room for improvement as it is the biggest pain point with the software. It is so bad. It is just general alerting on or off. There are so many emails all the time. You have no control over it, which is terrible. It is the worst part of the entire application. I have voiced this to Zerto hundreds of times for things like feature changes. Apparently, it's coming, but there is nothing concrete as to when you can do it."
"We do have some sites that are very low-bandwidth sites. Zerto is able to set throttling in the solution, but the throttling is set at a site-wide level. In those instances that have very low bandwidth, I can't reduce the throttling on that site. It would be nice if there were a way to control the throttling by the protection group for a specific workload."
"We're not fully satisfied with the support team."
"It would be nice if we were able to purchase single licenses for Zerto. As it is now, scaling requires that we purchase a multi-pack."
"The backup end of this solution could be improved. We tried using it as a full backup solution and it took way too long to complete at least one backup."
"I would like to see improvement on the Zerto Virtual Replication appliances, so that they are a little bit more streamlined as opposed to now where they just span multiple ZVR appliances like there were gremlins... as this thing grows it just spawns unlimited numbers of additional ZVR appliances and you end up with a bunch so that you can't really tell which is which."
"There is a need to allow the source vCenter Inventory to be imported with a single click."
"The improvement that I would like to see is a little bit easier product knowledge, things like that. It's getting a lot better than it was before because it's not as old of a product as Cisco, but if you look for something like Cisco routing and networking, you'll find millions of articles out there and it's everywhere."
Commvault Cloud is ranked 3rd in Disaster Recovery (DR) Software with 104 reviews while Zerto is ranked 2nd in Disaster Recovery (DR) Software with 236 reviews. Commvault Cloud is rated 8.6, while Zerto is rated 9.0. The top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Commvault Cloud is most compared with Veeam Backup & Replication, Rubrik, Veeam Backup for Microsoft 365, Azure Backup and Cohesity DataProtect, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Dell RecoverPoint for Virtual Machines and VMware Cloud Disaster Recovery. See our Commvault Cloud vs. Zerto report.
See our list of best Disaster Recovery (DR) Software vendors, best Backup and Recovery vendors, and best Cloud Backup vendors.
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