We performed a comparison between Amazon WorkSpaces and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.
Find out in this report how the two Desktop as a Service (DaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The experience is seamless and there is no delay. The performance is very good. Initial startup times is a little bit of wait time, but it is bearable."
"The best feature is that it operates very quickly. It depends on the regional location. If we choose a nearby location, nearby servers, it will be best for users to use."
"The product is easy to access. You can access the solution from anywhere at any time."
"The most valuable feature is the mobility. I can use it anywhere."
"We can work remotely using the solution."
"Security, streaming, faster performance, scalability, and the fact that it is very much cost-effective, are some of the solution's valuable features."
"The tool has low latency and multimedia support. For instance, running Zoom calls on Amazon WorkSpaces seamlessly supports local microphones, speakers, and web cameras. This feature is transparent for applications, allowing me to use the Zoom application without requiring exceptional support for remote web cameras or microphones. Amazon WorkSpaces provides this functionality at the operating system level, enabling effortless video conferencing. To my knowledge, Microsoft Remote Desktop does not offer the same support."
"They maintain it and manage it very well."
"It is user-friendly and easy to use."
"The most valuable feature is how secure the solution is."
"The product is simple to set up, and its deep integration with Microsoft is also a valuable feature."
"Citrix DaaS’s most valuable feature is the virtualization of applications and desktops."
"Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources."
"This is a very stable solution which you can feel confident using."
"The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use."
"The tool helps me to connect with some apps of our company and resolve the tickets."
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"Making it more self-service friendly would be the implement I'd be looking for. When we have to add new applications, we have to go through the IT to do that, and they need to do some configuration changes. I believe they have to reevaluate the computation and storage and the memory. So this is this is something that as an unrequired and should be changed. Also, the initial start time takes couple of minutes and it is easy for get distracted during the time. So if it can reduce the start time to a reasonable start of time to a reasonable time of five to ten seconds. That will be great."
"The speed and performance are not always the greatest. It can be improved."
"The initial setup was somewhat difficult."
"You cannot install external applications without doing some additional configurations inside the solution as opposed to your normal desktop or laptop."
"The solution lacks a shadow mode option, and it needs to have it."
"One area that can be improved is the ability to install third-party apps."
"I would say that it is a little complex to configure."
"Amazon WorkSpaces needs to improve on releasing the most number of patches immediately as quickly as possible. And they need to enable more USB options to connect a mobile phone to that particular workspace."
"Citrix Virtual Apps and Desktops are not easy to set up. However, I have the experience and I can do it easily. It could be easier to set up."
"Dependency on server virtualization after v7.x is an issue which I encountered in small environments."
"It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution."
"The sales team does not focus on client needs but instead focuses on selling higher-priced items."
"Where improvement could be driven is in terms of clarity as to the functionality of some of the solutions. If you go back to the older Citrix Xen products that we had, we understood those really well. As we've come into the new workstation premium suite, there is a lot of additional functionality that we perhaps have not yet fully exploited. It is not because we can't, but simply because we don't yet understand the depth of functionality that's offered."
"The product’s customization feature needs improvement."
"Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent."
"Pricing and technical support need improvement."
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Amazon WorkSpaces is ranked 2nd in Desktop as a Service (DaaS) with 14 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 1st in Desktop as a Service (DaaS) with 92 reviews. Amazon WorkSpaces is rated 8.2, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of Amazon WorkSpaces writes "A High Performing Amazon Workspace Solution for Seamless Workspace Management". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". Amazon WorkSpaces is most compared with Amazon Appstream, Teradici PCoIP Zero Clients, VMware Horizon DaaS and Nutanix Frame, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Citrix Workspace, Microsoft Remote Desktop Services and Apache Guacamole. See our Amazon WorkSpaces vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.
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