We performed a comparison between AWS Systems Manager and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is user-friendly"
"Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability."
"Has a variety of automation options."
"AWS provides Auto Scaling groups."
"When we do the automation in the cloud, we use the SSM agent. This helps us to test our automation and documents, and monitor the cloud."
"With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually."
"The solution's ability to scale is good."
"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"Intune's unified endpoint management platform is invaluable."
"Great for software update needs, operating system version updates, and security policy enforcement."
"It's easy to manage and easy to configure."
"It is a helpful tool to manage BYOD policies."
"It's easy to manage."
"Lacks sufficient integrations."
"We formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves."
"AWS does not have EKS cluster backup."
"Additional features can be added as per customer requirements."
"The AWS UIs are not the most intuitive. Also, the usability needs room for improvement."
"The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required."
"The current challenge is that we can't pull any incidents from other accounts."
"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"
"There can be more logs. I do not have any other requirements."
"We would like to see support for Chrome and/or devices for Chromebooks."
"Technical support is not that great."
"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."
"Microsoft Intune has a latency response time issue. The latency has room for improvement."
AWS Systems Manager is ranked 6th in Configuration Management with 7 reviews while Microsoft Intune is ranked 3rd in Configuration Management with 165 reviews. AWS Systems Manager is rated 8.0, while Microsoft Intune is rated 8.0. The top reviewer of AWS Systems Manager writes "Offers a variety of automation options; simplifies governance and administration ". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". AWS Systems Manager is most compared with Microsoft Configuration Manager, Red Hat Ansible Automation Platform, Red Hat Satellite, AWS CloudFormation and BigFix, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and Cisco Meraki Systems Manager (MDM+EMM). See our AWS Systems Manager vs. Microsoft Intune report.
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We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.