We compared Barracuda Intronis Backup and MSP360 Backup across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities. MSP360 Backup offers a convenient way to track successful backups and detect any missing ones, eliminating the need for manual verification.
Room for Improvement: The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities. The users say MSP360 Backup could benefit from improved integration, an expanded knowledge base, and faster restore time.
Service and Support: Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team. Users say MSP360 Backup has good technical support, but some reported that the level of detail required for the backup process is challenging.
Ease of Deployment: The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control. Some reviewers have said that the setup process for MSP360 Backup is easy, while others found it complex.
Pricing: Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package. MSP360 Backup is considered reasonably priced and cheaper than competing solutions, but there are additional costs for storage space.
ROI: Barracuda Intronis Backup provides added financial benefits and time efficiency. Users provided no feedback on the ROI of MSP360 Backup.
Comparison Results: Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration. MSP360 Backup has a user-friendly interface, supports consumer cloud drives, and offers good technical support, but some users have faulted the solution for its lack of integration and long restore times.
"The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down."
"The configuration and the onboarding process are pretty good."
"I have found the product's LiveBoot feature to be most valuable."
"It's a one-stop shop, meaning we just program and schedule the backups, decide what is being backed up, and then it automatically replicates and deduplicates."
"It is very stable, and I'm very happy with this solution."
"We perform backup drills to test the functionality, and we don't have any problems."
"The product is easy to install and use while doing what it is expected to do."
"Most important is its ease of use. You plug it in, follow the steps, and you have your backup file."
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."
"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."
"The solution is easy to access and handles things efficiently."
"The most valuable feature of MSP360 Backup is its reliability."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"Client-side encryption minimizes worries about data being captured on the back-end."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"Some features like CIFS are not supported that would help speed and flexibility."
"The restore time can be improved. The restore time for large quantities of folders is slow. Sometimes, if I'm doing a full recovery of a server, it takes multiple hours, which probably is natural. It might also be because of our internet speed to the cloud."
"The solution needs fine-grained backup capabilities to service individual users. But this is a minor issue considering all that the product does."
"This solution could be improved with offering lower prices at scale."
"The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based."
"We're working with them on our file share backups. Our solution needs a little bit more fine-tuning. We're not sure if the issue is at our end or at Barracuda's end."
"It is not always stable."
"Barracuda Backup could use some more integration."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"The product could be more user-friendly."
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The solution's pricing is very high."
"The graphics are looking a bit old and should be updated."
Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews while MSP360 Backup is ranked 2nd in MSP Backup with 15 reviews. Barracuda Intronis Backup is rated 8.4, while MSP360 Backup is rated 8.0. The top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". On the other hand, the top reviewer of MSP360 Backup writes "The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support". Barracuda Intronis Backup is most compared with Rubrik, Veeam Backup & Replication, Acronis Cyber Protect and Dell PowerProtect DD (Data Domain), whereas MSP360 Backup is most compared with Veeam Backup & Replication, N-able Cove Data Protection, Acronis Cyber Protect, NinjaOne and Comet Backup. See our Barracuda Intronis Backup vs. MSP360 Backup report.
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