We performed a comparison between Bizagi and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature."
"The approval process is simple."
"With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves."
"The user interface is pretty good."
"I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard."
"The solution offers a free version of their product."
"Your team can work on it having basic training about databases and BPM modeling."
"It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP)."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The solution is in Gartner's Magic Quadrant."
"It is an absolutely scalable solution."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"Scalability-wise, it is a very good solution."
"One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement."
"Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult. Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good."
"The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement."
"The technical support is not fast enough and should be improved."
"The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us."
"Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
"The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free."
"It needs some better notation functionality."
"The price is a bit high and can be a bit of a barrier for some customers."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"ServiceNow Now Platform's automation process needs improvement."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The solution’s AI and NLP features could be improved."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
"The cost has room for improvement. It is currently expensive."
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 37 reviews. Bizagi is rated 8.4, while ServiceNow Now Platform is rated 8.2. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Bizagi is most compared with Camunda, Visio, Bonita, ARIS BPA and Microsoft Power Apps, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Microsoft Azure App Service. See our Bizagi vs. ServiceNow Now Platform report.
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