We performed a comparison between ConnectWise Automate and LogMeIn Central based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It's definitely improved the help-desk servicing, et cetera."
"A good automated scripts feature."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It is very scalable."
"The initial setup is easy and the deployment is quick."
"This product saves us a lot of time and increases our efficiency."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Provides remote access, allows me to get inside our network to be able to fix problems."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"Unattended remote assistance."
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"I like being able to dial in and transfer files for updates."
"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."
"The alerts are helpful."
"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Technical support was helpful."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Scheduling of automation could be improved and made more simple."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"Sometimes it just fails to load."
"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "
"There are some screens that are just ugly and difficult to manipulate."
"It is easy to get locked out, which is something that needs to be improved."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"They should provide intermediate device limit options for the users."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews. ConnectWise Automate is rated 7.4, while LogMeIn Central is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Nexthink, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, Atera and N-able N-sight Remote Monitoring & Management.
See our list of best Remote Monitoring and Management (RMM) vendors.
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