We performed a comparison between ConnectWise Automate and ManageEngine Endpoint Central based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The initial setup is easy and the deployment is quick."
"The implementation is nice and easy."
"Maybe they could improve the capability to be multi-tenant."
"It allows us to manage all client requests, jobs and invoicing."
"The most value we get from this solution is that everything is on a patch cycle."
"A good automated scripts feature."
"It is very scalable."
"The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way."
"What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature."
"We can scale the product."
"The product works perfectly for patch management and software deployments."
"Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers."
"The most valuable feature of this solution is the Patch Management."
"We use the product to know about our assets and manage remote support."
"The solution is stable."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Scheduling of automation could be improved and made more simple."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The MDM feature isn't very good. It doesn't support Amazon vendors."
"The reporting analytics could improve in ManageEngine Desktop Central. However, there are some third-party add-ins or modules you can purchase to do reporting analytics."
"It is compatible with the systems such as Windows and Mac but not with Linux systems."
"I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time."
"I would like to have the option to install the agent remotely."
"There is a slight delay in customer support, which is something that can be improved."
"We are looking for a complete solution for patch management with central management and the cloud which ManageEngine Endpoint Central does not provide."
"I would like to see them include the ability to find out the network usage but I believe that might be a feature of it already."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while ManageEngine Endpoint Central is ranked 1st in Client Desktop Management with 60 reviews. ConnectWise Automate is rated 7.4, while ManageEngine Endpoint Central is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Zabbix, whereas ManageEngine Endpoint Central is most compared with Microsoft Intune, Microsoft Configuration Manager, VMware Workspace ONE, Jamf Pro and ManageEngine Patch Manager Plus.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
